I have lived with my dog in six different states and I can confidently say that the VCA hospital is…read morethe worst clinic I have ever experienced. They sent my dog home on a Thursday with antibiotics for a failing liver. They said the antibiotics would maybe take up to a week to make her feel better, so we waited. They told me they would respond to my texts because they would be closed Fri-Sun. When I texted on Saturday to ask for help because my dog still wasn't eating, they didn't respond for 7.5 hours. And then they were rude in their responses. Sunday morning we took her to an emergency vet and the vet read the SAME exact blood test results that VCA ran and sat us down to tell us that our dog would have low quality of life moving forward and that every day would be a struggle. VCA should have said that and had a direct conversation with me. They could have spared me the two days of watching my dog suffer. When your dog is in their final days, you would hope that the people who are taking care of your dog are compassionate. I think it was 4pm on a Thursday and the vet just did not want to take the time to actually explain what was going on and guide us. Luckily the emergency vet in Syracuse took care of us and was great at her job.

It Was amazing I loved it I know my dog is getting the best care…read more No joking it's amazing

The best vet in this area. His colleague Dr O is also A#1. They saved my dogs life after taking him…read moreto a different vet for over a week. I will forever be grateful to their caring for my boy.

Extremely professional practice & staff - always seems to have the best interest of our fur babies…read morein mind. Can be expensive at times, but it's worth the prompt & efficient veterinary care. All 4 of our dogs have been patients at Grandview Vet for about 3 years now since moving to the area. We've had a handful of health needs addressed (Spaying procedure, stress colitis, anxiety/behavioral, annual exams, sick visits, vaccinations, monthly medications) you name it, we've been seen for it, and all health needs have been quickly resolved. Getting an appointment when needed is easy & medication pick ups are a breeze. Thanks for the great care!

Do you want a vet? Don't go here. If you want sales people with little to no moral foundation…read moreyou've found the right place. I was told I could not leave the office with my dog unless he got a shot (he already had it she just could not find the record). Here the whole ideology was a lie. After calling the vet bluff we were kicked out (with her screaming down the hallway). I can see why they have to beg for new clients. Once this place goes out of business I pray a new owner comes along and makes this place worth of the name compassionate care. I was also threatened legally for leaving a bad review. To which I say, stick to being vets. You're clearly bad at understanding law. Side note: They leave fake reviews to up their google rating...

The office is well organized and provides you with any paperwork needed and or medical supplies in…read morea very efficient manner. Staff is very personable to work with and the veterinarian is very thorough in her explanation of medical issues. She is easy to talk with and provides alternatives for care

Extremely professional practice & staff - always seems to have the best interest of our fur babies…read morein mind. Can be expensive at times, but it's worth the prompt & efficient veterinary care. All 4 of our dogs have been patients at Grandview Vet for about 3 years now since moving to the area. We've had a handful of health needs addressed (Spaying procedure, stress colitis, anxiety/behavioral, annual exams, sick visits, vaccinations, monthly medications) you name it, we've been seen for it, and all health needs have been quickly resolved. Getting an appointment when needed is easy & medication pick ups are a breeze. Thanks for the great care!

Worthless! Have to wait 6-8 MONTHS to get in? What good is a vet that takes that long?read more

The vet bills are astronomical and follow up visits should not be charged. Dr Shakespeare is very…read moremuch missed.

Great Veteran Hospital…read more Friendly, helpful and caring staff. All wonderful from the receptionist to the Vets and everyone in between. We've been going to Stack's ever since we moved into the area and could not be happier with the quality of sincere care from day one. Yes, a total Friends and Family recommendations.

Took our Rhodesian Ridgeback there forever. The last two years we complained that he had lumps on…read morehis body asking what they were from. Then he developed a severe limp and they put him on gabapentin, again we called and repeatedly brought him in for exams and consistently called about him having a problem with the drug not helping him. At this point I insisted on xrays and ultrasound be done, they had us do bloodwork and told us if we paid an extra $89 for an official pancreatitis test that would be definitive diagnosis that would give us the result that we needed. They could not perform an ultrasound so we had to take him to the emergency vet on Bridge Street in a Syracuse. Come to find out our dog did not have pancreatitis as the vet said the blood test revealed but had full pledge lymphoma, (his neck and jaw presented with hard nodules by the ex vet) and we had to put him down. The emergency vet said the blood test that Stacks office gave us for pancreatitis was not a definitive test for that. So which is it? So disgusted with the lack of concern given toward our dog. It wasn't until i insisted on testing because I was concerned of cancer that a closer look was finally given by the Stack Vet. Extremely upset that we had to put our dog down. Think twice about going there. They gouge you for pricing and never addressed his health until i threatened legal action.

The entire staff is always professional, compassionate and they treat my Shitz Tzu like their own…read more The new facility is beautiful however the staff is the reason I will always take my fur baby to them

The very best ever to take your pets. The love and compassion they have for furry children is above…read moreand beyond.

I have 2 dogs, one young boxer and one 6 year old pit mix, both adoptees and we love them very…read moremuch. We had to change vets after a few years of repeat issues. - They don't seem to keep good records of the meds they give, always asking me if I'm still giving a medicine that we stopped years ago, I correct them every time. - We needed blood tests and they took the wrong amount so had to do it twice. - I made an appointment for a bump on my boxer's arm, it was covid times so I had to wait outside. They sent her back with a clean bill of health, I asked about it again and they asked "What bump?" (it was the size of an egg on her right front leg). -They charged me for a yearly checkup again 4 months later and when I called to ask, they told me it was required. - After a year of sluggish behavior and a couple visits, we eventually researched enough ourselves to suggest thyroid, they confirmed with a test and got him on meds - They won't give me enough meds to get me to my new vet's appointment date. So I had to write this review. I hope you have better luck, I'm sure most people are content with them.

Dr. Bonnie and Dr. Dawn have cared for my dogs for 15 years. They're wonderful veterinarians--warm,…read morethoughtful, and (befitting life in a college town) never dumb things down and always explain procedures and diagnoses in detail.

Great practice, I wouldn't go anywhere else. Helpful, knowledgable staff and Dr. Plance is the best.read more