Clearly we have a shortage of Vets in this area. :( I…read morebrought my kiddo (dog) here and had a great experience. From the time I walked in to checking out. The entire Team here did an excellent job in taking care of my dog. Worth the wait and the cost wasn't too bad. Many THANKS to the entire Team here. Grateful for all of you who helped.

I cannot recommend this practice enough. I've had very few animals over the years, and their…read morededication to not only the animal but the human is absolutely top notch. It was discovered that my 12 year old cat Pippin had a belly full of cancer. They did everything they could to prop him up to try to give me a few more days with him. When it came time to say good bye, as difficult as the entire process was, they treated it as a very solemn occasion, ushering us into a room as soon as we entered the door. They're on point when it comes to wellness as well. Staff are knowledgeable (I was there and heard one on the phone with an owner whose dog went into heat for the 1st time and needed to be talked off the ledge) and compassionate. I don't expect to be a pet owner for a number of years, but thank you, Dr. Alina, for being SO kind and gracious to Pippin as well as myself. I'm happy for you that you're moving on. This practice, very fortunately, has other amazing vets but you WILL be missed.

I wish Yelp allowed these to go up to 10 stars. That's how good they are. They saved our dog's…read morelife. And even if they really didn't, to us they did. Our dog was blindsided by another dog and sustained what we now know was a neck injury that led to surgery later in the week at Cornell. Dr. James Gilchrist was there waiting for us at 11 p.m. on a Saturday night as we carried our girl in, unsure why her eyes were beat red, her breathing was heavy and she was unable to stand. He did a great job of stabilizing her and kept her overnight. When she was unable to stand the next day he recommended she needed an MRI. As we waited the painfully long 48 hours to get an MRI for Apple, Dr. Gilchrist and his team took care of our dog and even came to open up at 3:30 in the morning due to the early morning MRI in Rochester. Our dog is now on the mend and going through a few more weeks of crate rest and at-home physical therapy as she recovers from a disc injury. While the care she received down at Cornell for the surgery was top-notch, our longest-lasting memory about how our dog was given the chance to walk again will always be the emergency care that Dr. Gilchrist provided, all at fair prices.

Would not recommend and give zero stars. My dog died due to their neglect when my dog was boarded.read more

I took my beloved Frankie to this vet the day before mothers day and she was determined to…read moreeuthanize him as soon.as we walked in. She claimed that he had cancer. She was euthanasiaing another at the same time. It seemed that she was trying to make money for her company. She was extremely unprofessional. The other girls in the office were very kind. I would never recommend this "hospital" to anyone. I am so sorry that we didn't take him to his original vet.

My wife says the physical therapy is amazing. The dog has gotten great benefits from it.read more

We were with Pet Street Station Animal Hospital in Norwich for 8 years. Then they open/go in with…read moresome pharmacy, saying they are not going to work with outside pharmacies anymore but they will write a prescription that can be picked up. After I asked the legality of this new policy, my animals were dropped as patients. Now I know most of you are thinking, why not just get the prescription through them... I would but it would cost me $350+ every 2 months for the same meds I get on petcarerx.com.

This place is top notch, and I recommend it to anyone with an animal. The staff are all friendly,…read moreunderstanding and compassionate. The veterinarians are very thorough in their exams, clear in their explanations, patient with patients' questions, and overall seem truly to care about the animals they see. There is no drama, no talking you into unnecessary treatments. Their prices are average for the area, and they really try to work a treatment plan to accommodate limited finances. They used to offer payment plans, but the majority of people on them took advantage of it, so that had to end. They understand most people are having a difficult time because of the economy, but they have expenses, too. I know my animals will get great care here, and I am grateful to have found them after some absolutely terrible experiences elsewhere (see my other reviews).

Worthless! Have to wait 6-8 MONTHS to get in? What good is a vet that takes that long?read more

The vet bills are astronomical and follow up visits should not be charged. Dr Shakespeare is very…read moremuch missed.

There is not enough that I can possibly say about Dr. Price at Clinton Pet Vet. I have a very, very…read moredeep love for my babies. Dr.Price has been my savior since 2014. It first started with my boy Hank. Two other places almost killed him because they neglected him the proper care and almost killed him. In 2019, unfortunately one of my babies Abby became very ill and had to be put down, Dr. Price knew how bad this was for me and came right to my home and took care of everything. Not everyone would do that. Then in 2020 my other baby Sophia, who was 15 at the time ended up with a lot of health issues. With every ounce of love and expertise Dr. Price was able to care for her and she was with us for two more years until she was 17. And from there on out Dr. Price and her wonderful staff continue to take care of all of my babies. I currently have 6 dogs and 1 cat and I can't imagine having them cared for by anyone but Dr. Price and her staff. Thank you to all of them!

I say - 2 for their business and - 50 for their customer service…read more Spend your money somewhere else. My experience was some time ago. I brought my dog there and when my cat passed away I wanted to send it for a necropsy but the young brats that answered the phone refused to allow me to even speak to the owner. These young females (yeah, the dog kind) were so rude, lacked compassion, had absolutely no empathy, and couldn't even be bothered to offer condolences for my loss. They stated that since my cat had never been seen there they refused to send him out for a necropsy. How does a vet even contemplate 1- not wanting to determine cause of death 2 - refusing the business and money 3 - allow such nasty, snotty people answering the phones? I had to file a complaint with the attorney generals office I order to obtain my dog's records. That place is by far absolutely the worst vet I have ever been involved with and I've had pets for over 30 years. If I won the lottery, I would pay the vet bills of every person that left this place and went elsewhere. This place should jot be on business. I never found out why my young cat passed away and I will never forgive them for that. Be warned!!

All I have to say when ever you have a opening for me and by Bella I would love to have u as my…read morefor my fur baby thank you so much for calling me and help me to understand what was happening to my sweet Bella she is doing much better Thank you again for your help very much appreciated

Dr. Parfit is the best. A very thoughtful, talented, down-to-earth vet. It's obvious how much he…read moreloves animals.

We have had Dr.Otis or one of her techs at least 5 times come to our home. They are caring and…read moreextremely compassionate. It makes such a hard decision at least comforting knowing that your family pet is crossing the rainbow bridge in their home surrounded by their favorite things and in their favorite spot. It has always been very peaceful unlike being in a cold sterile environment at the vet. Our furry pets have just been calmly slipped to sleep while in their favorite perch with their family meme era around them. Even our cat layed with our dog while he crossed the rainbow bridge ow bridge . I think it helped her say goodbye.

I am writing to formally express my deep concerns and sincere frustration regarding the lack of…read moreurgency and compassion demonstrated by your office during an extremely difficult and emotional time for our family and our beloved dog, Demi. As Demi's condition deteriorated rapidly, it became painfully clear that he was no longer experiencing a quality life. We made the heartbreaking decision to help him cross the Rainbow Bridge and reached out to your office for assistance in ending his suffering. Your office requested documentation from Demi's primary veterinary provider. We promptly contacted their office to have the paperwork completed and sent. After waiting over an hour with no confirmation, we followed up with your office only to learn that the documents had not yet been received. This necessitated an additional follow-up with the vet's office. Throughout this back-and-forth, Demi continued to suffer unnecessarily. To illustrate the delays, we first reached out to your office at 8:56 AM, leaving a voicemail, and received a return call at 9:47 AM. We followed up again at 11:27 AM with another voicemail and finally received a callback at 11:38 AM. The final response came at 12:28 PM. In total, we endured a wait of four and a half hours before receiving a resolution from your office. To compound our distress, we were later informed that the euthanasia had not been approved. It is unclear what information was relayed to your office by the primary vet, but the lack of coordination and communication between your offices was deeply troubling and unacceptable. Under these circumstances, it would have been both appropriate and expected for your veterinarian to contact us directly to fully understand Demi's condition and the urgency of our request. The manner in which this situation was handled fell significantly short of the care and empathy we expect from veterinary professionals. Consequently, we have decided not to utilize your services in the future. We have shared our experience with our family and friends. When entrusting veterinary teams with the care of our pets, we expect they be treated with the same compassion, urgency, and dignity as if they were their own. This experience is particularly disappointing given the positive interactions we have had with your office in the past. When your team came to our home in November 2024 to assist with the aftercare of our basset hound, Koko, we were deeply grateful for the kindness and professionalism shown. Additionally, a family member had a similarly positive experience with your office in 2020 during the passing of their pitbull, Sammy. Unfortunately, the events of Tuesday, September 9th, have left us with a lasting negative impression. I urge you to consider how you would feel if your own pet were in severe pain and you encountered delays and resistance while trying to do what was best for them. The heartbreak and frustration we experienced during Demi's final hours is something no family should ever have to endure. Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized it was time to let him go peacefully. He is now free from pain, running in Heaven, no longer suffering--something that, regrettably, should have been facilitated sooner with greater urgency and support from his veterinary care providers.