Clearly we have a shortage of Vets in this area. :( I…read morebrought my kiddo (dog) here and had a great experience. From the time I walked in to checking out. The entire Team here did an excellent job in taking care of my dog. Worth the wait and the cost wasn't too bad. Many THANKS to the entire Team here. Grateful for all of you who helped.

I cannot recommend this practice enough. I've had very few animals over the years, and their…read morededication to not only the animal but the human is absolutely top notch. It was discovered that my 12 year old cat Pippin had a belly full of cancer. They did everything they could to prop him up to try to give me a few more days with him. When it came time to say good bye, as difficult as the entire process was, they treated it as a very solemn occasion, ushering us into a room as soon as we entered the door. They're on point when it comes to wellness as well. Staff are knowledgeable (I was there and heard one on the phone with an owner whose dog went into heat for the 1st time and needed to be talked off the ledge) and compassionate. I don't expect to be a pet owner for a number of years, but thank you, Dr. Alina, for being SO kind and gracious to Pippin as well as myself. I'm happy for you that you're moving on. This practice, very fortunately, has other amazing vets but you WILL be missed.

I wish Yelp allowed these to go up to 10 stars. That's how good they are. They saved our dog's…read morelife. And even if they really didn't, to us they did. Our dog was blindsided by another dog and sustained what we now know was a neck injury that led to surgery later in the week at Cornell. Dr. James Gilchrist was there waiting for us at 11 p.m. on a Saturday night as we carried our girl in, unsure why her eyes were beat red, her breathing was heavy and she was unable to stand. He did a great job of stabilizing her and kept her overnight. When she was unable to stand the next day he recommended she needed an MRI. As we waited the painfully long 48 hours to get an MRI for Apple, Dr. Gilchrist and his team took care of our dog and even came to open up at 3:30 in the morning due to the early morning MRI in Rochester. Our dog is now on the mend and going through a few more weeks of crate rest and at-home physical therapy as she recovers from a disc injury. While the care she received down at Cornell for the surgery was top-notch, our longest-lasting memory about how our dog was given the chance to walk again will always be the emergency care that Dr. Gilchrist provided, all at fair prices.

I just had a really awful experience with this clinic. Our dog is about to run out of a glaucoma…read moremedication because of a human family emergency that has kept us away from his regular animal hospital. I called WVC to ask if we could have his glaucoma medication filled by their pharmacy because we are in an emergency situation. Their client service representative refused, telling me both that they have no capacity for new clients, and that they refuse to fill a prescription from another doctor. She was inflexible, insensitive, rude and dismissive, and she hung up on me when I was trying to make a final suggestion. And to top it off, all this happened after waiting on hold on the phone for over ten minutes, she dismissed my comment that I had already waited ten minutes, and put me on hold again. My family have been clients of this practice since the 1980s. I am so disappointed and angry. They don't deserve to care for our animals if this is the way they treat their family members.

If I could give Village Veterinary 6 stars, I would…read more When we were looking for a new vet for our blind cat after moving, we asked for recommendations and perused Google looking for any spots that came highly regarded. After all, who wants to take their furry pal to a 2nd rate spot? After talking to some locals and seeing some reviews, it was clear that Village Veterinary was our spot. This was confirmed when we saw how many thank you cards, plaques, and other mementos they had hanging up from current and former "patients". Our cat is NOT a fan of the vet due to his blindness, so we were immediately impressed when the staff put is in a quiet room to wait as opposed to the general waiting room where you have dogs barking, cats hissing, and the general zoo-like nature of a veterinary waiting room. the appointments are usually running on time and they get you in and out. We are currently patients of Dr Jamie Hopper who is phenomenal! She has helped so much with educating us on the best care for our little guy. They have an adjacent surgery and emergency center so if you ever need help, they have the capabilities to handle it. I would not look anywhere else if you need animal care in Central New York.

I took my beloved Frankie to this vet the day before mothers day and she was determined to…read moreeuthanize him as soon.as we walked in. She claimed that he had cancer. She was euthanasiaing another at the same time. It seemed that she was trying to make money for her company. She was extremely unprofessional. The other girls in the office were very kind. I would never recommend this "hospital" to anyone. I am so sorry that we didn't take him to his original vet.

This place is top notch, and I recommend it to anyone with an animal. The staff are all friendly,…read moreunderstanding and compassionate. The veterinarians are very thorough in their exams, clear in their explanations, patient with patients' questions, and overall seem truly to care about the animals they see. There is no drama, no talking you into unnecessary treatments. Their prices are average for the area, and they really try to work a treatment plan to accommodate limited finances. They used to offer payment plans, but the majority of people on them took advantage of it, so that had to end. They understand most people are having a difficult time because of the economy, but they have expenses, too. I know my animals will get great care here, and I am grateful to have found them after some absolutely terrible experiences elsewhere (see my other reviews).

I took my sick 4 week old kitten here to get her treated for an upper respiratory infection and…read moreswollen shut eyes. The vet we saw, I won't name anyone, said she would give her a dewormer and clean her eyes off for us. She took her in the back since the faucet in the room didn't get warm enough, and before she took her back she told me she would give her a dewormer and clean her off. I said that was fine since I was trusting. Fast forward a couple days after the appointment. We look over the invoice again and the dewormer was not on the invoice. So we called and asked if they could tell us if they gave a dewormer to her. They told us they had to check, she then came back and said that there were no notes of a dewormer shot. It doesn't seem like a huge deal in the moment. Especially since they gave us antibiotics for her infection. But with a young kitten like ours, she is in a very vulnerable state and not deworming her could kill her. You could imagine my frustration when the vet also told me she would do it, and I didn't even have to ask for one. Thankfully we are being seen at our primary vet on Monday, and receive the proper care.

Worthless! Have to wait 6-8 MONTHS to get in? What good is a vet that takes that long?read more

The vet bills are astronomical and follow up visits should not be charged. Dr Shakespeare is very…read moremuch missed.

There is not enough that I can possibly say about Dr. Price at Clinton Pet Vet. I have a very, very…read moredeep love for my babies. Dr.Price has been my savior since 2014. It first started with my boy Hank. Two other places almost killed him because they neglected him the proper care and almost killed him. In 2019, unfortunately one of my babies Abby became very ill and had to be put down, Dr. Price knew how bad this was for me and came right to my home and took care of everything. Not everyone would do that. Then in 2020 my other baby Sophia, who was 15 at the time ended up with a lot of health issues. With every ounce of love and expertise Dr. Price was able to care for her and she was with us for two more years until she was 17. And from there on out Dr. Price and her wonderful staff continue to take care of all of my babies. I currently have 6 dogs and 1 cat and I can't imagine having them cared for by anyone but Dr. Price and her staff. Thank you to all of them!

Was quoted 785.00 to get my two Saint Bernard spaded . She…read morecomes out recording our conversation and having me sign all these documents. Then when I pick up my dogs I get a bill for 1938.00. I asked why and was told I was never quoted that I ask other vet and their price was around 1000.00 so I went with the quoted price from here . I wouldn't recommend this place for anyone. and make sure you double check and get it in writing

All I have to say when ever you have a opening for me and by Bella I would love to have u as my…read morefor my fur baby thank you so much for calling me and help me to understand what was happening to my sweet Bella she is doing much better Thank you again for your help very much appreciated

Dr. Parfit is the best. A very thoughtful, talented, down-to-earth vet. It's obvious how much he…read moreloves animals.

We have had Dr.Otis or one of her techs at least 5 times come to our home. They are caring and…read moreextremely compassionate. It makes such a hard decision at least comforting knowing that your family pet is crossing the rainbow bridge in their home surrounded by their favorite things and in their favorite spot. It has always been very peaceful unlike being in a cold sterile environment at the vet. Our furry pets have just been calmly slipped to sleep while in their favorite perch with their family meme era around them. Even our cat layed with our dog while he crossed the rainbow bridge ow bridge . I think it helped her say goodbye.

I am writing to formally express my deep concerns and sincere frustration regarding the lack of…read moreurgency and compassion demonstrated by your office during an extremely difficult and emotional time for our family and our beloved dog, Demi. As Demi's condition deteriorated rapidly, it became painfully clear that he was no longer experiencing a quality life. We made the heartbreaking decision to help him cross the Rainbow Bridge and reached out to your office for assistance in ending his suffering. Your office requested documentation from Demi's primary veterinary provider. We promptly contacted their office to have the paperwork completed and sent. After waiting over an hour with no confirmation, we followed up with your office only to learn that the documents had not yet been received. This necessitated an additional follow-up with the vet's office. Throughout this back-and-forth, Demi continued to suffer unnecessarily. To illustrate the delays, we first reached out to your office at 8:56 AM, leaving a voicemail, and received a return call at 9:47 AM. We followed up again at 11:27 AM with another voicemail and finally received a callback at 11:38 AM. The final response came at 12:28 PM. In total, we endured a wait of four and a half hours before receiving a resolution from your office. To compound our distress, we were later informed that the euthanasia had not been approved. It is unclear what information was relayed to your office by the primary vet, but the lack of coordination and communication between your offices was deeply troubling and unacceptable. Under these circumstances, it would have been both appropriate and expected for your veterinarian to contact us directly to fully understand Demi's condition and the urgency of our request. The manner in which this situation was handled fell significantly short of the care and empathy we expect from veterinary professionals. Consequently, we have decided not to utilize your services in the future. We have shared our experience with our family and friends. When entrusting veterinary teams with the care of our pets, we expect they be treated with the same compassion, urgency, and dignity as if they were their own. This experience is particularly disappointing given the positive interactions we have had with your office in the past. When your team came to our home in November 2024 to assist with the aftercare of our basset hound, Koko, we were deeply grateful for the kindness and professionalism shown. Additionally, a family member had a similarly positive experience with your office in 2020 during the passing of their pitbull, Sammy. Unfortunately, the events of Tuesday, September 9th, have left us with a lasting negative impression. I urge you to consider how you would feel if your own pet were in severe pain and you encountered delays and resistance while trying to do what was best for them. The heartbreak and frustration we experienced during Demi's final hours is something no family should ever have to endure. Demi was lovingly assisted in crossing the Rainbow Bridge at 2:50 PM by a compassionate veterinarian who recognized it was time to let him go peacefully. He is now free from pain, running in Heaven, no longer suffering--something that, regrettably, should have been facilitated sooner with greater urgency and support from his veterinary care providers.