We needed a new master bathroom and shower enclosure. Dealt with LJ who was terrific with his…read moreadvice. Shortly thereafter, his installers showed up and did a wonderful job with the installation. Very detailed work. Cleanup after themselves and bathroom looks like a million dollars. Thanks Louisville Glass experts.

I was referred to this company from a contractor that used them. They no longer use them. Long…read morestory short. They did come out to repair what i asked 6 diffrent times. Bad silicone job 2x. Door adjusted 4x hinges poppin to only replace one hinge and it was a diffrent style. At end of day the stationary glass was cut 1/4" longer on top sayin my wall was out of plumb. But my door always hit on top reason for so many calls. Now im out of adjustment and it still rubs. Its past a yr and said no warranty left. Shit outta luck. Owner says thats the best help i can find. Be aware of all these things if u do use them. They will fix problems but remind u those problems will always be there.

I cannot say enough awesome things about these guys. They were responsive, reasonable, and just…read morereally nice to work with. I had a problem with mold that was found at a property I just recently purchased, and it was stressing me completely out. I called a few water restoration companies and their price to remedy the situation was outrageous. Roberson Restoration took all of my stress away when they came out and assured me my problem was fixable at a reasonable price. They finished in one day and did a great job. I would absolutely recommend them.

Hired these guys in January to fix a floor joist and correct a complicated drainage setup by…read moreinstalling a trench drain and rerouting downspouts. Floor joist repair was and still is good. The drainage correction however... asphalt used to close up cut up drive way sinks when stepped on, drive way is still open from rerouting a downspout, pipe isn't even deep enough to be sealed up and driven on, found soil sinking on one end of the trench drain... once the soil had sunk enough, I saw that the pipe going from the drain to the yard wasn't even connected! Soil is being washed out from underneath the sidewalk in front of my garage in several spots... I'm scared to even think about what is going on under the concrete put in to direct water to the other end of the drain. Could not get a hold of the company for a while... once the weather changed and we started having nice days, I was told they would come out and repair finish the downspout routing, and look at the asphalt... I asked for a plan for finishing the routing, as I have been told by several other contractors that it wasn't deep enough... they weren't even out here to look at that, it just got their attention. All I was told is the next nice day is mine. It rained... I was told another day... it rained that day... haven't heard from them since... I understand the positive reviews. They did a great job on the floor joist repair. However, they displayed a lot of confidence doing a job that they probably shouldn't have said they can do... I can't seem to find anyone who is able to fix this now... I want my garage back...

After recently replacing the roof on my sunroom, I realized the insulation was gone, and the room…read moreis now, on average, 6 degrees colder than the room next to it. I called InsulateKY at (502) 396-5828, and within a few days, they sent Aaron to my home to evaluate my needs. Using an infrared gun, he quickly showed me where there was little to no insulation and where the air was colder in the ceiling. He provided me with a quote and several scheduling options. As scheduled on the estimate Aaron provided, he and his coworker arrived on time, ready to complete my job, which included caulking several rooms attached to my sunroom and installing the installation. Within a few hours, the job was completed, leaving no mess behind. Now that we have had a cold snap, I am happy to report that my sunroom, thanks to the caulking and proper insulation, is now the same temperature as the adjoining rooms. I am extremely happy with the work completed by InsulateKY and would, without hesitation, recommend this company for any insulation needs.

Anthony and his crew where the best! Showed up early and did a great job!!!! His performance and…read moreprofessionalism shined!! Also his rates very reasonable. Highly recommended!

My husband and I wanted to replace the carpet in our master bedroom that was 20 years old and…read moreimpossible to clean. We shopped around until we found this company. Let me tell you, Tina and Andy were great in helping us and selecting the flooring we were interested in. The installers, Andrew & John were the nicest, most efficient and hard workers. They did a fabulous job of installing the new flooring, and it only took two hours! We could not be happier than we are with this local company, and highly recommend it to anyone looking for new flooring.

Tina and Andy at Better Way Floors worked with me to make sure I could get my products during Covid…read morescarcities. They delivered on time and within my budget. The installers - tore out my old flooring - and the worked with my contractors to schedule the new installation. As usual with a gut rehab I ran into all kinds of issues with scheduling- but A Better Way installers were not part of my problem. They worked around my problems and set backs to get my flooring installed. We used vinyl plank flooring throughout the home and carpet on stairs. I would recommend them any day- great team!

RESPONDING TO MR. DUNN'S THOROUGHLY FALSE REPLY:…read more I have been seriously ill and hospitalized several times, since you damaged my home in 2021. Until there was an opportunity for me to have an independent, reputable roofer give an objective evaluation, at no charge whatsoever, including photos and a full report of damage, I was not aware nor would it have been possible for me to be aware of the extensive, permanent damage you have inflicted upon my home. There is no mold anywhere in the world which is capable of causing huge gaps in flashing on a roof. Multiple large gaps in the flashing on the roof your crew installed here are the result SOLELY of bad workmanship. "Mold" does not cause huge gaps in flashing, leaving wide open holes through which rainwater, melted ice, melted snow are entering the ceiling structures. None of this has anything to do with "mold." The ceiling located directly below the wide open gaps in flashing is water-damaged. A 10-year-old child can understand that the roof is leaking, thanks to wide open holes that were created, by horribly bad workmanship, when the flashing was installed. Look at those photos and tell me where you see "mold!" Blaming your negligence and horrible workmanship on "mold" is beneath you, in terms of an excuse that even a child would be fooled into accepting. So you're saying that "mold" caused the bad workmanship, as displayed in some 27 photos we have. --No! Not even close. "Tree damage" did not cause a drip edge to be incorrectly installed. All of this is at the doorstep of BAD WORKMANSHIP AND DENIAL -- REFUSAL TO TAKE RESPONSIBILITY. If the roof does not need box vents, why did you personally write into the contract that "box vents" are to be included, with this roof installation?! Shingles are wavy, damaged, uneven, haphazardly installed, and yet this is merely the tip of the iceberg. I guess we can blame "mold" for all of this as well, right? And let's blame "mold" for the fact that roofing cement has been smeared all over electrical conduit, causing permanent damage! YOU WERE INDEED CONTACTED MULTIPLE TIMES, as soon as I discovered the damage you've made to my home. I texted and you did not respond. I emailed multiple times and you did not respond. I filed grievances with Better Business Bureau and with Consumer Protection and you did not respond to them, either. You were asked to respond over and over and over again, before my attorney contacted you.  As soon as you were aware I have these photos, you refused to respond. If there were damaged structures interfering with the roof installation, this should have been noted in writing, including photos, and I should have been informed. But I was never so informed.  Any former leaking was to be definitively resolved with installation of a new roof by Empire Home Improvement.  Instead of work completed in an workmanlike manner, you have left HUGE OPEN GAPS in flashing, in multiple places across my roof.  Rain, melted snow, melted ice are pouring into the ceiling structures. Water-damaged ceiling is directly below HUGE OPEN GAPS in the flashing --- horrible and indeed negligent workmanship by Empire Home Improvement. This has absolutely and literally NOTHING WHATSOEVER TO DO WITH "MOLD" OR WITH ANYTHING BUT YOUR LAUGHABLY BAD WORKMANSHIP!! You are a thoroughly dishonest person, who does not stand by the quality of his workmanship whatsoever. You were asked multiple times to make this right and you simply ignored many, many requests to respond. Sure, the old roof was leaking -- which is the reason for installing a new roof.  Any new roof is not supposed to leak, Greg.  Any new roof is supposed to PREVENT rain, melted ice, snow, cold air,etc. from having access to the inside structures of the home.  This is not and was not a "mold problem." Did mold cause huge open gaps in the flashing, through which rain, snow, ice, cold air, etc. are entering the ceiling structures?!  I'm sorry but your explanation is simply WRONG.   You have not examined the roof.  You did not inspect it when your crew was finished. If you had, then you would recognize the DAMAGE caused by your crew. Electrical conduit has been smeared and covered and damaged by roof cement -- more horrible work by your crew. That incorrectly installed drip edge is not the fault of anything but your bad workmanship. Shingles are wavy, uneven, and generally installed in a totally INCOMPETENT, NEGLIGENT MANNER.  I am owed a new roof PLUS the cost for repairing extensive purposeful DAMAGE to my home, caused by Empire Home Improvement.  We have the required proof and this will not be the forum.

I had extensive hail damage to my roof , facia , gutters, screens and chimney siding…read more Greg Dunn came out promptly to evaluate and prepare an estimate, he submitted everything in a timely manner to the insurance company. He showed up the day the insurance estimator came to do their estimate, he spoke with him and walked with him through the process making sure he considered everything listed on damage Empires damage report. he brought out several options for roof color as well as gutters. He started within 2 weeks of the insurance approval etc. I was very happy to see that he had his crew fix a facia at the peak of my house that was NOT damaged by hail but was in rough shape. He also had them replace screens on 2 windows that were old and in rough shape but was not damaged by the hail. I appreciated those things being replaced and he did that on his own to make them look nice. Greg always responded very fast when I would text or call with questions, his communication was very good throughout the entire process.

We needed a small piece for our shower. We needed it immediately and Paris and his guys got it done…read morein one day. They did a great job and the piece fit perfect. Highly recommend these guys.

I called to have a small piece of my countertop replaced. Whitney told me to send her pictures. I…read moredid and called her back. She told me I had to talk to someone else and he would call me back. I called back at noon the next day after no call from them and asked her why no one called me back. She said he was now out of town. I asked if she could schedule an appointment for me or do something and she was like yeah how about tomorrow morning. Why didnt she try to set up an appointment with me the first time I called? Very unprofessional.

They are awesome. The two installers were polite and very professional. They cleaned up and…read morereviewed their work. Once the team was assigned communication was often and I could ask any question to the installers. I highly recommend them. The only dig I would have is Mr. Hensley's communication is a little spotty in that he reads emails and texts, but responding is not quick. But he is reading it. I would us Hensley again. They are local company small business and have been in business for 60+ years. They are doing something correct.

Yes,used to be a reputable company, but under new management. They charged my disabled neighbor…read morethousands of dollars and never finished the job. Please don't pay in advance,I promise you they will never come back. It's been almost a year since and out of 12 corners 7 are leaking causing wood rot and mold. They use to do good work but all new people there. Please just be careful they just don't care who they take advantage of.

Mr. Roof did a good job of repairing and replacing my roof and all the vinyl siding and also Mr…read more Roof worked with my home owner's insurance company, directly, so that they communitcated with each other on the price for parts and labor and all I had to do was watch Mr. Roof do all the work and all of the paper work from the insurance company. Thanks for a great job Mr. Roof (Adam), and your crew of repair people.

Our experience with Mr. Roof was poor from beginning to end. This was not one isolated mistake, but…read morea pattern of problems throughout the project. Communication was consistently lacking. Crews showed up unexpectedly, we often had little information about scheduling or the status of the project, and we repeatedly had to follow up ourselves. The project also took far longer to complete than we reasonably expected. There were multiple execution problems. The wrong chimney cap was installed and later had to be replaced. We had concerns about how the siding was reattached and, after completion, close-up photos showed exposed metal, heavy sealant, irregular roof-to-chimney transitions, and areas that appear poorly finished. We have also repeatedly asked Mr. Roof for documentation showing that key contracted work, particularly concealed flashing and ice-and-water shield, was actually completed. Those requests have not been adequately answered. Mr. Roof has offered to waive the remaining half of the $10,200 contract and keep the $5,100 already paid. We do not consider that an adequate resolution while the quality and completion of the work remain in question. A professional roofing project should not involve this level of poor communication, delays, wrong parts, corrective work, and unanswered questions about what was actually completed. We have lost confidence in both the workmanship and the process and would not use or recommend Mr. Roof.