Great office and great staff. I've been here for all sorts of ailments and they treat me…read moreRight every time. Knowledgeable and supportive are words that come to mind. I've seen a few of the staff and they always prescribe the correct medication and get me in and out.

Still waiting for a return phone call from Dr Bryant's office. There was an error on my mother's…read moreprescription. My mother is 90 with COPD and Emphysema. Because of this error, my mother has been without her inhaler for 10 days. Understand she cannot breathe with any exertion. I have called her office 4 times to get the medication corrected and spoke to Jennifer. During today's conversation, Jennifer started laughing. I asked what was so funny? She replied "Oh I have someone in front of me." She has proven over and over that she doesn't care about the patient and is disrespectful. The M A in the back office has always given the impression that she hates her job. Has no patience with the elderly. The wrong inhaler was called into Optum. The pharmacy has been trying to call and fax starting September 5 to Dr Bryant's office with no response. So, to sum this up. 1. Wrong prescription called in to Optum. 2. No return phone calls after many attempts to correct this. Which has delayed treatment since September 5, 2023. 3. Extremely rude and unprofessional front and back office employees. 4. Tried to call again before closing. No response on a Friday night Does not call patent with prescription problem Never calls with test results. My mother has been with Dr Bryant for 24 years. This is just so sad and scary.

Dr. Mortara is the reason I am alive today. She is highly skilled, intelligent, empathic, and…read moreeffective. I am grateful for the 20 years of consistently excellent care and follow through she has provided. Thxx Dr. M

It is my pleasure in having Dr Laurie MORTARA as my family internal Doctor. I'm so confident and I…read moream so blessed having her she's concern about our situation. She herself calling her patient how's it going on any problem issue etc. I was with one of the Dr that almost every other wk having an appointment which was not necessary but Dr L MORTARA all I can d say she's the best Doctor that I'm seeing her almost 10 yrs I would say and she always ask what can she do to you in order to help you if things not helping . She always wanted to have us at least 4-6 month to see or make appointment in order to make sure everything is good. Dr Laurie MORTARA the best Doctor that you can count on. She's like a family to you she's always happy smiling and very nice best Doctor I really like her. Thank you for having us and thank you for all

Dr Ibarra is a caring, knowledgeable, family man. I trust him dearly. Thank you for always being…read morethere to help patients like myself. Ellie is on top of everything and has really helped me stay healthy ! Ellie is the best ! Thank you!

My family and I was trying to make appointment and ELLA the manager said she would call my husband…read moreback to check eligibility. 24 hours later no phone call. So I call and asked why it took so long. Ella was making excuses that there is procedures they do for new patients. And I told her it takes all day to get eligibility. We were waiting and we HAD to call back. POOR service and then the manager HANG up!! It's sad because I was referred by a friend and was excited to go but talking to ELLA the manager who has no compassion and didn't care that we wanted to see the Doctor! It's sad because having that kind of manager sucks!!! She lost 4 new patients!!!! Sorry Dr Ibarra Consider talking to her!! You can loose patients that way.

Excellent care and follow up to medical care questions…read more Helpful organized and friendly staff

I cannot say enough good things about Dr. Hirano. He is so kind and so thorough with every visit…read more He listens and always makes sure he addresses all of our concerns. He's also on top of it with referrals and responding to messages. Wish there were more doctors out there like him!

Reading the other reviews is terrible deja vu and very similar to our dear family friend's story…read more She also died after being under Dr Roth's "care" for many years. Constantly minimizing her symptoms and fears in her final years. Advising over-the-counter remedies, change in diet, etc., never taking her symptoms seriously or ordering the proper tests/scans that could have prevented so much suffering. We begged her to get a second opinion, but she was so convinced he knew what he was doing. By the time the family got her to another doctor, it was too late. Please take your loved ones elsewhere for their care!!!

This doctor has no idea what he is doing. He allowed a friend's Mother to succumb from Cancer…read morewithout running any scans at all. Malpractice at its finest. Stay far far away from this man.

Took My Husband for an annual physical, they never checked his heart or asked the questions that…read moreare common with an elder patient. Dr wouldn't listen to our problems, and then doctor walked out the door and never came back. We have issues that needed his attention!!!!!! My husband's memory is gone and he can't hear in his right ear and all the doctor said "you have wax in your ear" Then he said "we shouldn't take the wax out because then he'll need a hearing aid". WTF.! My husband has dementia and the doctor wouldn't listen to us! he also is a cancer survivor and they never asked any questions relating to his colon cancer. Then they said they're gonna take blood, but they did not tell us when we would get the results. The whole purpose of this particular appointment was to a get A. Get a physical B. Get the results of the CT scan C. Address the constant urination problem, He walked out the door before we could finish any of these issues and never came back. I need to have two doctors signature in order to use my long-term care for my husband, but this doctor just walked out the door and didn't do anything about it‍ my husband is 76 and they never asked him any questions. I would NEVER recommend this doctor to anyone! I will be looking for a new doctor as soon as possible! Betty Kelly

Love Dr. Phan! He's kind, caring and really listens. It's hard to find an HMO doctor this good.read more

The entire staff, front desk, nurses and doctors are very professional, organized, knowledgeable,…read moresupportive and caring. It's the best medical experience I have had.

My husband has been a patient with MemorialCare for over 10 years. So our recent experience has…read morebeen disappointing and worth sharing. He had weight loss surgery, and part of his ongoing care requires regular weight monitoring. He is a paraplegic and wheelchair user, so access to a wheelchair scale is medically necessary. It is a flat scale that allows an individual who cannot stand or transfer a way to roll on a scale to record their weight. For years, he used the wheelchair scale at the MemorialCare Surgical Weight Loss Center in Fountain Valley Ca without issue. The two ladies there have always been kind and accommodating. However, in December, the manager, Charlene Freeman, told him he could no longer use the wheelchair scale. No alternative was offered, no guidance was given. nothing. Since then, we have been trying to resolve this issue with no success. A request and call back for a case manager through a patient navigator was never returned His primary care doctor was kind enough to submit a referral for access to a wheelchair scale, which was denied. His primary care is located at the Los Altos facility and was I was connected with the referral coordinator at that location. She took the information on one occasion and I never heard from her again. I have left 11+ messages for Tamara (referral coordinator) with no response since March 5th Messages were also left for Danielle (lead patient navigator), Shiela, and Julie (referral coordinators), with no callbacks Multiple messages were left with Patient Relations at (657) 241-3475--no response Even outreach through social media has gone unanswered We even went to the emergency room hoping to use a wheelchair scale there, only to be told he could not use it because he was not being admitted as a patient. Today is March 18 and still no call back from any of the numbers that I left messages with. This is extremely frustrating and unacceptable. Access to a wheelchair scale is essential for his health, and the lack of response, follow-through, and basic accessibility is deeply concerning. This reflects a serious breakdown in patient care and communication. This is a violation of the ADA and basic patient care standards. This level of disregard for accessibility and patient care is unacceptable. MemorialCare's failure to respond to patient concerns is concerning . For this reason, we had to escalate the issue to UnitedHealthcare and the California Department of Managed Health Care.

Absolutely a nightmare. Appt today was at 11:30. Got all sorts of texts with reminders of which I…read moreconfirmed. Didn't see me until 2:05. Completely disrespectful "doctor" who doesn't actually listen to you but makes faces and judges you. Speaks to other patients in front of you about their condition which is not legal. Unprofessional behavior. She honestly deserves as a review by the board. Don't risk your health with her.

Dr. Luster is a knowledgeable, personable, caring doctor who has outstanding bedside manner. She…read moreis comprehensive and takes time to explain/educate patients on their wellness/treatment options/goals/needs. She is patient and does not take questions as a challenge. Her front desk is great. No place is perfect, but they are coming close.

Love her! I began seeing Dr. Hsieh in 2014; upon the recommendation of my family doctor. She was…read morethe only doctor who helped me lose 35lbs successfully. Even though I don't have diabetes {or a medical conditions that needs daily pharmaceuticals,} she was able to find the right diet & diet treatment that worked for me! . She was always available to answer my calls, questions & concerns. We've had years of consultations in person, by zoom & on phone .Dr. H has always been very come to inches about my routine blood tests and overall health! 2015 I dropped the pounds & even though there been many hurdles & situations to cause some weight gain again, I'm happy to say I'm back down & still dropping pounds!

Dr.Hsieh just disappeared ... I was trying to get my Prolia injection because it was past,the time…read moredue and her staff kept putting me off...finally found out she left her practice after she joined Optum.

Dr Olson did my knee replacement surgery on Oct of this year…read more I am very happy with the way everything worked out. Things healed up fantastic Thank you again...

This doctor seems to have issues with his memory or he's faking it who knows. Been waiting for him…read moreand his staff to get my prescription for over a month so far nothing. Even though they get paid by my insurance. Some of his staff is great and some are not. His nurse rude and a liar jessie who try's to bully you and put words in your mouth. I ask to speak directly to the Dr. I get his so called nurse. I don't know how much clearer do I need to get! LIAR, LAZY, very unprofessional. During the pandemic they were playing games with my life. I needed certain diabetic medications and this is the experience I went through. He and his staff are not friendly and there very rude and don't deserve anyone as a customer.