Grapestaff, Greg drivers great dispatchers. Treat me unbelievable always there. When they need themread more

This listing is old and out of date. I called the phone number (781-322-5050) and the answering…read moremachine said the name of the business is now Malden Trans and the hours are 6am to 6pm. So much for a dawn taxi to the airport! I went elsewhere. These guys used to be cheap, reliable, friendly. Maybe they still are, but I'm not sure (with these hours) I'll ever find out.

My experience was A+++++ Arrived on time and very friendly…read moreand professional! Would use again and will tell anyone who needs a taxi

On the third trip scheduled to Boston Logan Airport with the Good Taxi since June, the driver…read morefailed to show up this time. I called the office at 6:15 AM (my ride was for 6 AM). No answer. I got a call back 15 minutes later and confirmed that the driver made the mistake on the pick up thinking it was 6 PM. I was already in an Uber car to the airport at a significant discount to the price fixed taxi fare. The dispatcher/owner while apologetic did not offer a free ride or other accommodation for the mistake.

My driver was friendly and on time, but he charged me $50 to get from the Red Roof Plus to the…read moreairport. The hotel quoted me $26, and when I called back after being dropped off, they confirmed they have a contract with Saugus Center taxi for $26...so this company seemingly is ripping people off. I recommend you confirm the cost before they arrive, if staying at the Red Roof Plus in Saugus, or beware of the drive of Moroccan decent -friendly but charging more than the contract .

The worst driver ever!!! Took 30 minutes for him to arrive at the Red Roof +. He (of Moroccan…read moredescent, 40s, maybe 5'10", 180#, dark curly hair) was loud, talkative, arrogant, surly, a bit unhinged. There was traffic. I needed to catch a bus. He took a detour and said it would take 23 minutes longer, but wouldn't explain why. I asked questions, most of which he wouldn't answer. He said he didn't want to have any more conversation. Hmmm. I missed my bus. He said the address I gave him was in Back Bay, but it wasn't. So when I asked to go to Back Bay to find another bus/train, he said it was way on the other side of town. He told me to get out and find another taxi. The fare was a whopping $82.95!!!!!!! I handed him my credit card. He said he didn't take credit cards. He asked for Venmo. I use Venmo, but not from my phone. He yelled at me, "YOU don't have Venmo???" As we were in front of a Sheraton Hotel, I went in to use the cash machine while he held my luggage hostage. But first, I took a photo of his license tag. I gave him $80. No tip. He released my luggage. Then I walked over to another taxi who said Back Bay was only a 5-min ride away. The fare was $5.60. He said taxi drivers are supposed to take credit cards. He also questioned the $82.95. Said it was very high. Said my trip should have cost $55, even in traffic. Said I was "taken". I was in Europe for 2 weeks. Did not have one bad experience with people. Everybody was nice, polite. Nobody hustled me. Come back to the U.S. and am victimized, right off the bat, by a fast-talking crook. Saugus Center taxi - Massachusetts license tag: Livery 74330. Buyer beware!!!! (I have a feeling this man IS the company.)

They don't take cards which is illegal so when you're shit out of luck stuck at Oak Grove you have…read moreno choice. They'll stop at an ATM but they don't shut off the meter.

Malden Taxi, Melrose taxi -- you have the same inhuman dispatcher for both "services", even though…read morethe phone numbers are different. If you need to be picked up somewhere and use them, you better rub a lamp and hope they decide to show up. I had to get to the airport to catch a flight and called Melrose/Malden Taxi one hour before I wanted to be picked up. (I just needed to be taken to the T from my house), to ensure I'd be picked up on time. Dispatcher said, "call back fifteen minutes before you want to get picked up." I called back 25 minutes before I needed to get picked up, because the dispatcher was so sketch. He said he'd have someone out in about 15 minutes or so. I told him I needed to catch a flight. He said, "uh-huh." After 15-20 minutes, no one came. I called the dispatcher back. He said, "um, yeah... maybe 10 or so more minutes." I told him I needed to be picked up, I had to catch a flight. He said "yeah, well, we are really busy." (At NOON on a Wednesday?") If they were so busy, why couldnt he have gotten a cab sent out if I had asked for it an hour in advance? Because he had no intention of sending a cab out in the first place, or one of the drivers didnt give two shits, or both. After 10 more minutes, I was so stressed that I was going to miss my flight. I called again and was practically in tears. It was a different dispatcher and he actually sounded like he would do something. He said that the cab was almost to my house. 10 more minutes later, the cab finally showed up. I just made my flight, but barely. I HATE this cab company - I wont ever use them or depend on them for anything.

The driver arrived over 15 minutes late, was driving erratically and appeared to be high on drugs…read more Needless to say I declined the ride and called the company immediately to report it. It took me 40 minutes to get connected to a person. They charged me and said they would reverse it but never did. When I called back over a week later to inquire about the refund the person who answered was extremely aggressive and inappropriate. I don't recommend that anyone use this company.

I was hit by a greeen & yellow cab on Thursday the 31st. The driver slammed into the front of my…read morecar as he was trying to get around traffic & the driver refused to exchange information with me. I have since called the company several times and have left several voicemail with not even a simple call to ask if we okay mind you there was a passanger in the back of cab. I would not recommend this cab company to anyone as they do not care about the safety of people using their service nor the people not using there their service. Beware this company at all cost. 8/7/25 update: the company finally reached out but not until this yelp review was posted. The company told me there driver denied any accident occuring. Funny how I have a picture of the car making contact with mine but nothing happend

I called Yellow Taxi in Revere when I was at Target a few weeks ago. They were very fast and the…read moreperson who picked me up was very friendly and helpful with my groceries. He put them on my porch which was extremely nice. I recommend them and I would use them again.

They need to hire new drivers. I had called for a taxi and the driver was the older gentlemen. God,…read moreI was scared the whole ride! He was driving in the middle of the two lanes and almost got hit! Next time if I call, I'll specifically ask not to get him! He needs to retire ASAP for the sake if their business!

We had a company outing where Malden Trans provided prompt and professional bus service safety…read moremoving all of our event, dinner then back to our office. We will work with them when ever we need dependable transportation. Strongly recommended them

My son recently married in the Boston area. We wanted to provide transportation for our guests from…read morethe hotel to the catering hall. I literally spent HOURS on hold with the 4 large Boston bus companies. It seems as if NO ONE returns calls unless you event is 5 days away, leaving it impossible to book a bus in advance. Very frustrating. We were about to give up when someone mentioned Malden transportation. They answered their phones immediately and booked all my transportation needs. They are a family run business and provide the BEST Customer Service I have experienced in a long time. They even went out of their way on a Sunday to locate a missing phone that was left on a bus. I cannot say enough about this Company. DO NOT look elsewhere, just book your transportation needs through Malden.

We've used this company on two different trips to Boston and both times have received excellent…read moreservice. We're here for medical appointments, so Covid-precautions and cleanliness are very important to us. We appreciate the clean vehicles and mask wearing. The drivers have all been safe, courteous, helpful, and on time. We will definitely use them again.

Yet again, a very positive experience with Boston Airport Express from and to Logan airport to…read morevisit family! The drivers know me by name, are very professional and safe drivers. Booking online is easy, and I get a confirmation booking text and email. Then the day before, I get a text that the driver has been assigned with his name and license number. The drivers always show up early! I rest easy knowing I don't have to worry about my car being on time.

Outstanding experience with ATR Limousine! First time using them and highly recommend! Prompt…read moreresponse, competitive pricing, clear communication and excellent service at pickup and drop off.

The stretch limo was so much fun! It was part of a Christmas gift for (2) 12 yrs .... Bringing…read morethem to the wang theatre and then pizzeria Regina. We all had an awesome time! There were balloons in the limo and we had fun with that. The driver was awesome, the car was clean and comfortable. I highly recommend them!!!

Great service. Had a ridiculously early pick up for the airport and the driver was early! On the…read morereturn trip the driver was waiting as promised. The drivers were courteous and managed the Boston traffic with ease. Couldn't be happier. The cars were clean and comfortable with complimentary water bottles (which was great after a long flight). We requested an SUV with 3 travelers with big suitcases and it worked perfectly. We would use them again, definitely recommend.

I used an Uber going from Westborough to the Norwegian Jewel cruise ship. It cost me $50 plus a tip…read morecoming home. I use Boston Premier. It was $200 plus the tip totally ridiculous. We did not know that the gentleman offered us a ride instead of us trying to get an Uber And we were very very upset.