Sign on door states, "veteran and L&I friendly," not true in my recent experience with Evergreen. As both a vet AND a L&I claimant, I was treated most rudely by the woman in the office. They supposedly "fixed" my hearing aids over a year ago and the Lt one has buzzed ever since. They dodged their responsibility at every turn, she said "we are a small company so we can't afford to give you any wax guards, or anything else I guess. She said I was eligible for new hearing aids, gave me a card with a phone number on it, "they can help you she stated," but it was obvious that Evergreen sure as hell wasn't going to put any more effort into getting new aids. I don't know if it's the same owner but I've certainly moved on to a new provider. Don't give your business to these people, they're money grubbers and liars.. read more

They are closed, never told their clients! Called and left messages, voice message did not say the business had shut down, nor does their website. Found a yelp post that said it was closed. read more

Terrible service. no return calls. left 4 messages to have my hearing aid serviced. Only had them 3 months. One stopped working. I can not recommend them to anyone who might need their product serviced. not even sure they are still in business. read more

This business is permanently closed as I write this, 7/11/24. It's been closed now for about three weeks, abandoning established clients appointments and insurance claims. Chris Lawson is the owner, and closed his office without notice, or explanation. read more

Evergreen Audiology Clinic - Evergreen Audiology is permanently closed without further notice or explanation. - Audiologist Near Me - Vancouver, Washington

Shocked, Disbelief, Disheartened Experience Today - What happened Chris? The manner in which the front desk female employee talks to a long-term, loyal customer of Evergreen Audiology was appalling. As a long-term customer for 6 years. I have felt respected & appreciated - until today. This is extensive however anyone who is considering and a current customer, this is for you. And please note I am not a Veteran - I am reading this is the desired customer only? Really? One hour before my appointment, I received a call from Evergreen's female clerk " instructing" me to call my insurance & have them verify my insurance. I had done this over one week ago and understood they had the information. She firmly said no. I called my insurance - 30 minutes later and being told usually the provider's office calls for this information I was assured Evergreen had what they needed. I drove 45 minutes to Evergreen. Issue #1 I arrived at 2:25pm for my 2:30pm appt. Looking down at her desk, speaking quickly, with what felt like a harsh tone of voice which I describe as severe and unkind, I was told I am a "no show," my appt was at 2pm, I was late and would need to rebook. She also said my insurance called and said I was confused about my insurance and it is not her place to explain it. I was given no time to clarify/explain I was sorry and understood my appointment was at 2:30pm. She and I had just spoken; surely she knew I was coming. The issue wasn't the appointment time, the need to reschedule, the asking customers to get pre-authorizations - it is when someone in such a critical role - the first customer contact speaks in a manner that conveys frustration, lack of empathy, and is perceived as aggressive or dismissive is the issue. Using a harsh tone can make others feel defensive, upset, frustrated, or lack empathy, and can be perceived as aggressive/dismissive. And, that is exactly what happened. I responded exactly this way. Upset that I was being treated this way, I said I would like to talk with Chris first. She walked to Chris' office, closed his door and told me he was not available. I should leave. I left and called my husband. Deciding II should return and speak with Chris for a few minutes between his appointments to describe what I just experienced. I truly believed if he knew a staff member talked this way to his customer which is contrary to my earlier experience of Chris' staff and Chris himself - the five-star customer service provider, he would rectify the situation. Issue #2 I returned to the office, quietly sitting down. The female worker asked "if she could help me?" I said no, I would like to talk directly to Chris when he has a few minutes. In the same harsh, disciplinary tone, she asked me to leave, and told me I was rude and disrespectful. I sat quietly. She walked abruptly to Chris' office repeating that I was rude and disrespectful and since I would not listen to her, she will see that Chris will take care of this. Issue #3 - the clincher! Chris stepped out of his office, looked directly at me, almost like a robot, and said 'you need to leave this office,' 'you are no longer welcomed and no longer a customer of this clinic.' He turned and walked back into his office. Utter dismay, I said to 'Chris, I am sorely shocked Chris.' - when does a former fiver-star, "knock it out of the ballpark" audiologist treat a long-term, loyal customer like this? I cannot believe this happened. Where did the former service of validating a customer's concern, feelings, showing empathy and understanding, maintaining professionalism and composure, remaining calm and respectful go? Why did this happen? Conclusion - I am a retired human resources leader & former instructor of college business management. I can't believe what unfolded in this office today - especially from the owner. I truly hope he reflects on today's event. The upside - I aligned quickly with another audiology service that delivers the same hearing product at a fraction the price and top-notch service - thank you Costco. read more

Dr. Lawson is amazing. I live in Tucson Arizona I needed help with my Resound hearing aids while visiting family in Portland Oregon. I got a prompt appointment and found him to be kind and extremely competent. I only wish he practiced in Tucson Arizona rather than Vancouver Washington. If I lived here in Vancouver or in Northeast Portland there would be no question at all where I would go buy hearing aids or have them serviced. read more

Evergreen Audiology Clinic - Audiologist Near Me - Vancouver, Washington

Closed. No communication. No referral set up. Which I believe is standard practice. We are all left hanging. Dr Lawson was good, when present. However due to the unpredictable nature of his practice I cannot recommend. Hearing aids are expensive and require available expertise. Look elsewhere. read more

Dr Lawson treated me VERY well. Any rating less than a 10 on a scale of 5 is less than accurate. There are many good HA's on the market but darn few audiologists of the quality of Dr Lawson. I am an old male that is demanding in my care. My hearing loss was severe and my patience level was just as demanding. He answered my questions to my understanding and offered great suggestions. I've been cared for by 5 audiologists and Dr Lawson gets my highest rating. You are in the best hands for hearing care. Poor hearing affects so much of one's life. Go with the best, Go Lawson. read more

I would give them zero stars if possible. No answer when I call. No response when I leave a message. No one there when I come by during hours of operation. The sign on the door says open and a sign outside but the door is locked and lights are off. No response to appointment request. I lost my hearing due to chemo and desperatly needed to update my hearing aids. I let them know in an email. No response. Horrible customer service. I've tried for weeks and don't hear back. read more

This doctor not only sold me the wrong hearing aids he sold me hearing aids that weren't capable of the things he said they were this is the worst experience I've ever had with an audiologist. do yourself a favor never go to evergreen audiology. read more

Chris is a TOP NOTCH audiologist who REALLY cares about his clients. By nature Chris is an educator which helps to take away any fears, concerns or worry as you don't know what to expect. You can tell right away that he is a wealth of information having worked with the military at Fort Campbell for most of his 10 years in practice. That has paid off as he only wants to help you understand the process and believe me there is a process to obtain and successfully wear hearing aids. I really can't recommend Chris enough. You would be very hard pressed to find a better audiologist period! read more

Today the office was actually open but after waiting to see Dr Lawson about my hearing aid not turning on, the new receptionist came back out and said he's only taking VA patients and she gestured towards the door. I asked for clarification and she said he's no longer taking patients who don't have VA benefits. They didn't send a letter or reach out to me about this decision. She said go to Miracle Ear! At least give me the name of another audiologist! Miracle Ear of course could not help with my Widex aids so now I'm scrambling trying to get an appointment with someone new while I am not able to hear. Very unprofessional and unkind way to change your office, Dr Lawson. read more

I scheduled my appointment two weeks in advance, I went to my appointment today, showing up 10 min early and the office was closed. I waited until 15 min past my appointment time, and the office never opened. I called multiple times, and I was waiting for an answer. I understand if something happened and my appointment needed rescheduling, but no one ever called me. I have to drive 20+ mins to get to this office and had taken time off work for this appointment. This is very disrespectful to patients. read more

Wonderful place to get help!! Refuses to charge for common issues and simple replacements for hearing aids. Thank you for helping me!

This morning I had broken the tube of my hearing aid and decided to come into evergreen audiology for the first time and can say this has been my best experience with an audiologist. Chris was amazing and educational about what I need to do with my hearing aids. He was able to fix it and I was able to hear better in no time. Chris helps and understands the deaf and hard of hearing community and I very much appreciate it! read more

Several years ago I had my hearing checked here and they were great, didn't even charge me for the test. I recently felt my hearing was causing me problems so scheduled an appointment. About a hour before my appointment they called and canceled on me saying the doctor was sick. Short notice, but ok. I rescheduled, no problem. Today I showed up for an 11am appointment and found the lights off and the door locked. I waited for a little bit and called several times. No answer and no one showed up. Guess I'll find a different, less flaky clinic read more

It is difficult to have hearing loss for anyone. I was in denial for a couple of years till my wife convinced me to seek help. Evergreen Audio is a god send. So helpful in every way. I can't thank them enough. From Doctor Chris, Nick and Hillary. Thank you, Peter Q read more

The people at Evergreen are friendly and Dr. Lawson is very competent. Unfortunately, after trying the ReSound product that Dr. Lawson recommended (for a $3450 copay with my health insurance) to provide me with fully automatic hearing aid, and after 6 weeks of visits to have Dr. Lawson adjust them, they didn't work well for me. Rather than being fully automatic , I would up with an app that had three screens on it for me to select to improve the sound, and they didn't provide an acceptable experience. Dr. Lawson refunded my payment. I asked Dr. Lawson to recommend a simple amplifyer aid, and learned they don't have one. Afterward, I found the Banglijian BLJ-707 amplifyer on Amazon. It works well, is easy to use, and doesn't distort the sound. They are also an incredible value. read more

I have been going to Evergreen for several years now, back in Sept, I lost my hearing aids, I was told not a problem replacements would be ordered. here it is close to 3 months and nothing. I have made numerous phone calls, even filled out an appointment on the website, with NO return call not liking to give a bad review, I feel bad as I recommended Evergreen to several friends. not sure if its staffing problems or what, before Sept, I really could count on excellent service read more

Chris Lawson was such a pleasure to work with. I was having issues with the VA and my disability claim and I needed a 2nd opinion. I was able to get in quickly for a hearing exam and they were able to provide what I needed for the VA to get my claim submitted in for my appeal quickly. I would highly recommend using Evergreen Audiology and Chris Lawson for any audiology needs but especially for help with VA! His knowledge of the VA helped make the process very efficient and super easy! read more

Dr. Chris Lawson is by far the best provider I've ever met. Professional, kind and very informative. Answered all of my questions, gave me all the time I needed, and the best part is he's military/veteran friendly. I highly recommend his practice if you're having any hearing/ringing/ear related issues. Thank you for all your help! read more

Evergreen Audiology Clinic - Dr. Lawson's business card. - Audiologist Near Me - Vancouver, Washington

I've been to several Audiology clinics and while they just okay, Evergreen Audiology is truly the best I've ever encountered, I have hearing loss that is difficult to treat and I've been dismissed by other providers.in the past. I'm so grateful I've found Dr Lawson and his team. He is kind, compassionate and extremely knowledgeable. He assured me that even though my hearing loss is unique, it's nothing that he cannot assist me with. Thank you for not making me feel inadequate or crazy. I appreciate you all so much!!! read more

I couldn't be happier. I was able to make an appointment and get in quickly. The staff was very friendly and helpful and Dr. Lawson was great. I felt like I was listened to, my questions answered, and I received great advise and recommendations. The process so far has been seemless. My situation was an L&I claim due to my work environment. Evergreen Audiology handled all the details for me. Once I decided to proceed my hearing aids were ordered and arrived just a few days later and I now have an appointment for a fitting. read more

I was treated very poorly by Evergreen audiology clinic. They are completely unprofessional and are clueless as to how to conduct themselves properly in front of customers. read more

I just have to make a point over how fortunate our community is to have Evergreen, Dr Lawson, and Nick. Very talented at what they do and will go so far out of their way to help people. I had a pair of hearing aids, but needed a test and to have them programmed. Despite me not being in the market for new hearing aids, Dr Lawson welcomed me in, took care of everything I needed, and refused to charge me. I can't say enough about him and I will certainly pay it forward. Thank you, Dr Lawson! read more

Relaxed atmosphere. Understandable explanations. Friendly personnel. Not much more to ask for. Very good. read more

So far very happy with the service. First time here and so far so good!! Looking forward to. My second visit for fitting and programming went great!! I can hear. Thank you so much Dr. Larson and Nick and Hilarie! You guys are the BEST! Highly recommend Evergreen Audiology! read more

I have found Dr. lawson & Nick to be outstanding. I've head my hearing aids for over 4 years. When I have an issue with them Dr. Lawson & nick are there to adjust, repair, or answer any questions without charging me a penny. They are very profossional & kind people. read more

Jeff Garnett, M.S. is the Audiologist at this business. He does an excellent job of testing, fitting and fine tuning hearing aides. He works with new wearers of hearing aides to help them adjust and he also is sensitive to the expense - finding ways to help out the customer save money. I would recommend this audiology clinic to anyone wearing hearing aides or considering the use of them. Jeff is highly certified as well, having his CCC-A. read more

Dr Chris Lawson is a consummate professional with a peerless staff and a credit to his profession. I had pressing concerns about my Tinnitis and hearing loss, he tested me comprehensively, gave me all the time one could ask for and provided a wealth of information in a kind professional manner. I left his office confident and empowered, with follow up care to continue. I would enthusiastically recommend him to all. Thank you for all you do! read more

These people are wonderful. They truly seek to improve your life through hearing aids and other equipment. They always seek to save you money and are ethical in their practice. They are very responsive to you needs. I would not go anywhere else. read more

Dr. Lawson is as clinically sound and proficient of an Audiologist as you will find in the Portland/Vancouver area. Passionate about hearing loss, perfecting his clinical approach and best practice patient care, you are sure to be in good hands with Dr. Lawson. read more

no matter what the problem, Chris, Hillary and Nicholas are there to HELP. Chris does NOT try and sell you something you don't need. He's complete honest about what your getting. should you have problems, they are there no having to run back and forth, the try this or try that... so glad I found them!!!!! read more

I have a profound hearing loss & have had for about 12 years. I have had a Cochlear implant as well as wear a hearing aid in the other ear. This group has been extremely helpful for me. Evergreen Audiology is easy to deal with, appointments on line, knowledgeable receptionist, office manager, etc. I really appreciate the knowledge demonstrated by Dr, Chris Lawson. As stated I have a profound hearing loss & not easily covered by most hearing aids. I have worked with many Audiologists, he is by far the most kind, professional & informative. I would recommend DR. Lawson to anyone with a hearing/ear related issue of any kind. read more

Very knowledgeable. Great experience. Have been there several times and will continue to use them.

I've been to Evergreen Audiology twice now over two years and have nothing but great things to say about the staff, the cleaning person and of course Dr Lawson. My recent visit I was almost dreading having to buy or hear a speel on buying new hearing aids. Dr Lawson checked into my ears, looked at my aids explained what we would do, I got a hearing test and Dr Lawson adjusted my hearing aids to my new test results. The equipment seamed updated since last visit and the adjustment worked great. I recommend Evergreen Audiology. read more

This place has superior service, careful and thorough evaluation and deep care. The doctors passion the our military, having served himself, but will give the same level of service to anyone in need. The doctor is very clear, patient, and makes sure you understand all your options. I take my in-laws here and they love it. Cleaning and general service are walk in and does not take long. read more

When you first enter Evergreen Audiology you'll be greeted by smiling faces like that of Nicholas. That is important these days of masking. They are wearing communication masks with a clear plastic revealing the mouth. Perhaps you have one yourself to help people who can read lips. Doctor Lawson was very helpful in steering me to a new type of hearing aid that helped me a lot. After I started wearing them I not only could hear much better but I had a lot less wax in my ears. He might be able to help you in this way. Ask him about this. They have other helpful devices for hearing aids. Those that use blue tooth to send sounds directly to your hearing really help amazingly. Some of these may be controlled by your smart phone to match your environment especially a noisy one. You can amplify or decrease the sounds as well. If you don't have that kind of phone or want a separate controller that is easy to use, they have those, too. With a separate microphone you can use it at the cashier's to amplify the sound muffled by the plastic shields. I recommend them highly. read more

Today was my first opportunity to meet with Dr. Lawson. I was totally favorably impressed by his obvious dedication to his profession, his patients, his community, and his fellow military veterans. Dr. Lawson is the kind of provider I can heartily and without reservation recommend to anyone with a hearing disorder. I hope the word gets out through the local military/veteran community that Dr. Lawson, himself a notable Army veteran, strongly welcomes and appreciates other members of the armed services. read more

Very good service. Was able to fix and repair my Costco hearing aids that Costco said where old and nonrepairable.