I had a great experience working with John Meer while selling my Super Duty. He was extremely helpful, did an excellent job addressing all my questions, and maintained clear and consistent communication throughout. The entire process was smooth and efficient. My sincere appreciation to John Meer for his outstanding support. - Evan read more

My Mustang could've been destroyed because they misdiagnosed in favor of bogus service suggestions. I took it in for 100,000 maintenance and mentioned some resistance when driving. Their technician recommended complete replacement of brakes and pads. Fortunately, their shop was backed up for a month, so I called a nearby company to get it done sooner. Within a half hour, their technician informed me that my brakes were completely fine, they still had plenty of life in them. The problem was the hub assembly, which he showed me was loose. So not only was the fix half the cost of Evergreen Ford's estimate, but that was completely unnecessary AND wouldn't have even fixed the problem. I should also mention, I had my tire pressure sensors changed last year and they kept failing within a few days. Apparently the technician was so inept, he was putting the failed units back onto the car. Took 3 visits before they figured that one out. I debated giving at least 2 stars for the representative who was always good to me, but I never received a followup.. read more

Evergreen Ford Lincoln - Evergreen's faulty estimate - Auto Repair Near Me - Issaquah, Washington

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Update 4/2026- had to sell the car. 12k to replace the transmission! These frauds sold me my dream car and it was basically destroyed. 2nd gear completely ruined popping out of gear etc. had to sell the car at a major loss! Update: They sold me a car with lots of rust under it. A 2018 BMW M2, totally didn't disclose anything about rust and now I'm stuck with fixing a bunch of stuff in California. Do not trust this place. The car also grinds going into 2nd gear. This transaction is causing me a lot of financial stress. Car is beautiful inside and out just don't look under it. I had a FaceTime viewing and bought it without flying there so I guess that's how they get ya. If anyone from the dealership is reading this I'd appreciate someone reaching out and remedying the situation. Already replaced the suspension as it was literally rusting out when I received the car. Mind you I paid $36k for this. Very disappointed read more

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What should have been an easy 5 star review turned into 2 stars. Went to Evergreen Ford (EF) to purchase a used 2024 F-150. Met with Mark who took me for the test drive and did the initial offer. We went back and forth and Mark brought over Chet who was a sales manager I guess. Chet was a super nice and knowledgeable guy and we all went back and forth quite a bit but I couldn't commit and ended up leaving. I tried to go to another dealer to test drive another truck but ended up wasting a lot of time (that's a story for another time). So after sleeping on it for a day I made a final offer (very close to what Chet wanted) and EF accepted. Went there to give them my trade-in and sign the papers. They made sure that my trade-in had both keys and the expectation was that ofc the 2024 f150 had both keys as well. When I finished signing all the papers with the finance guy we went over to Mark where he told me that he couldn't find a second key and that it was traded-in with only one key. I didn't think too much about it until later when I learned that the price for a new key was $500. I reached out to Mark to let him know that I didn't think it was fair for me to pay the entire $500 for the spare key. I'm buying a 2024 ford f150 from a ford dealership and if it didn't have 2 keys when they got it they should have made the spare. Mark NEVER got back to me. Up until now this was such a great experience but to just ghost someone with a legit grievance that's a big issue. The extra add ons I ended up buying for my truck like extended warranty I ended up buying somewhere else and the service I'm getting is happening elsewhere. That's a lot of money that could be flowing into EF but is now going elsewhere because of a spare key. Evergreen Ford this is what you should have done when I raised the spare key issue: 1. Acknowledge that it was an issue. 2. Sold me the extended warranty with a discount and added "key replacement option" to the contract. 3. Made the spare key under the "key replacement warranty". - You would have made money for selling me the additional warranty. - You would have made money making the spare key for me under Fords extended warranty. - You would have made money servicing my truck every 5000 miles. - You would have a 5 star review instead of 2 stars. Even a customer with a grievance is a potential opportunity for: 1. Making an additional sale and turning a frown upside down. 2. Learning where your organization needs to improve like handling keys etc. The truck is still running great and I love it just such a shame that I need to leave a 2 star review because of Mark not owning up to a mistake with a spare key. read more

Evergreen Ford Lincoln - 2024 F150 - Auto Repair Near Me - Issaquah, Washington

Brenda in service was key to in dealing with my extended warranty claim. I have been dealing with her for almost twenty years. I bought my last vehicle there and don't live close to the dealership. I still drive there because of her. read more

Just had a terrible experience with salesmen Gary and Mark at Evergreen Ford. After coming to a deal on a new Tremor they sold it out from under me right before I arrived. Showed up with my wife and was showing off the truck just to have the coward Mark tell me he sold it to someone else. Sad part was he acted like he wasn't Mark until his manager told me later. Completely untrustworthy people. Please go somewhere else to buy your Ford. Save yourself the time. read more

I have two aspects of this dealership to review. First, the process of buying the car was smooth and enjoyable. Everyone was professional, friendly, and made us feel welcome and comfortable. ***** Second, I want to talk about how we were treated after the sale was done. We bought it very late, so we didn't get to do a proper walk around on the vehicle. The next day we noticed two issues and I called our sales person to tell him about a rattle in the ceiling just in front of the windshield, and to report a dent that was there from the beginning on a piece of trim. We live 50 miles from the dealership we bought it at, so we didn't deal with it right away. When we called to try to do it, our sales person said I had never mentioned the dent. He told me to send a picture and he would talk to his manager and get back to me. He never did. I reached back out a week later and was told he was still waiting to talk to his manager as he had been sick... A few days later the general manager sent me an email asking if my issues were all resolved... I said no, that no one hat contacted me let alone dealt with it. I asked for a call but have not received one. I would say that if you're looking to buy, the dealership is fine. Just don't expect any service or assistance after the initial sale. They are unresponsive and dismissive. I will never do business with them again in any way. read more

Brenda in service was 6 stars out of 5. Worked hard to keep our cost down. She is very professional and enjoyable to work with.

Will never come back to this WA dealership again. And we gotta rip out any license plate frames! Unfriendly sales people and sad sounding Front desk. should maybe model outside or hold signs be better for anyone. Still haven't received any information on my new pickup and Paid $3k down. Ugh thanks for taking my $$ Contacting Washington DMV dealer inspector Monday. Owner seems to never be available or able to return voicemails Great!!! Take take your new auto baby somewhere else than this Cabin looking lot you'll be happy you didn't come here. read more

Evergreen Ford Lincoln - Auto Repair Near Me - Issaquah, Washington

After interacting with 7 other dealerships online, I found the Lincoln Corsair I was looking for in Evergreen Lincoln's inventory and called them. I spoke with Vincente, who was super-helpful, friendly, and responsive to all of my questions. As this was an internet purchase (I live in the LA area), and the vehicle needed to be shipped, I was careful to ask many questions and all of my concerns were met. Along with the great customer service, Evergreen provided an absolutely unbeatable price for the car, and beat the other dealerships I had been corresponding with. I have nothing but praise for their customer service and finance department, everyone went above and beyond to make sure we were fully informed and comfortable with the process. There was no pressure, no "bait and switch" pricing, just an honest dealership doing all they can to make new customers happy. I looked all over the US trying to find the specific color combination and options package we wanted, and after 3 months I located the exact car, and with a price that I couldn't turn down. The car was delivered to my home last night, it is perfect! Thank you Evergreen and a big 5-star rating for your customer service - I encourage anyone that is contemplating the purchase or lease of a Lincoln or Ford to get in touch with them. read more

Reached out to inquire about a Mustang Mach E they have on the lot, was told that they would only take 10k over MSRP. They have lost me as a customer. read more

Evergreen Ford Lincoln - Auto Repair Near Me - Issaquah, Washington

I had a great experience with Evergreen Ford. The whole staff was very upfront and honest, which you don't always get in a dealership. I mainly worked with Miguel and Gary. They both were very helpful and helped work with me to get a deal done. I'd definitely recommend going there to check out a new/used vehicle. read more

wow !!! i have purchased probally 10 new cars in my life my salesman mark was amazing i told him what i was looking for he showed it to me no attempt to up sell and i was only there for less than an hour and i left with a 2024 F350 amazing. entire staff was nice and polite and organized read more

Outstanding Service on the Lincoln side! Brenda is so professional and made sure my car ran and looked perfect before I drove it home! I appreciate the attention to detail every time I am in! Thank-you to the Service Team at Evergreen! read more

I have started servicing my aging 2013 Ford Flex there and have been really impressed with their service, quality of work and their prices. They seem to be legitimately getting folks that care about the customers needs and satisfaction and that is really refreshing. read more

This is a Service & Parts Dept. review: Typical dealership tactics to rip you off any way they can. I do NOT recommended this service station. I personally spoke with their best mechanic because I suspected he was not thorough in the diagnosis which costed me $200+. Upon personally questioning the mechanic, he hadn't even checked the fuse in question (strike one). I left the service station without a conclusive understand of why my F150 stalled for no apparent reason (safety Issue). At the parts department, they tried charging me $59 for a Ford part I can source the exact same one online for $20, which is price gouging (strike two). I told the guy I am not paying 3x the cost, he lowered the cost by half without protest. Still looking for a honest Ford Truck Mechanic In the area. If you have one let me know. read more

I purchased my brand new 2019 F150 from Evergreen Ford at the beginning of February. The purchase experience was a little slow, as the truck was buried at the remote lot. The purchase took all day to complete. My salesman, James Torres, was helpful and accommodating, as was Anthony Caposio. Unfortunately, during the paperwork process, the finance manager, Benjamin Kalberg, outright lied to me about the extended warranty. I did want an extended warranty, and stated I wanted a factory one, not an aftermarket one. He told me the warranty company from whom the warranty was being purchased was owned by Ford. Upon research when I got home, I quickly realized this was not the case. Anthony was helpful in getting me into the factory Ford extended warranty I wanted in the first place. After purchase, and getting a chance to get the vehicle up to speed, it was evident that there was a vibration. 3 trips into the shop, and I have been told that I have to live with it and it has to get worse for them to fix it. They had damaged all 4 wheels in an attempt to balance them. They removed the weights, and in doing so, were careless in their work, and damaged the spokes and inner face of the wheels. I sent pictures to my service advisor, she advised me that the wheels would be replaced. When I brought the truck in for the 3rd inspection of the vibration, as well as having the new wheels installed, my service advisor proceeded to argue with me, telling me the damage to the wheels was from curb damage. Not sure how an inside portion of a wheel gets damaged from a curb, but whatever. Upon arriving home, I discovered silver paint on all 4 of the tires. I contacted my service advisor in my displeasure, she assured me they were replaced. She said the "new" wheels had scratches on them, so she had the body shop touch them up. So, they ended up lying to me about putting "new" wheels on. This would not have been a big deal, except what they told me and what they did were not in alignment. I'm sure countless other customers are being ripped off, and just do not have the technical sense to notice it. I now get to scrub silver paint off all 4 tires. I have worked in the auto industry as a tech for many years, and I can tell you one thing....stay away from this place for either sales or service. read more

Evergreen Ford Lincoln - Apparently the whole wheel gets damaged when removing a weight. Or, it's curb damage. - Auto Repair Near Me - Issaquah, Washington

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Purchased a vehicle with an extended warranty and $3000 service contact. Went to multiple service dealerships to get service only to find out it was never entered into their "system." Showed their finance manager ("the Englishman") both the sales and maintenance contract, agreed that we never used the service contract and should get a full refund, have it recorded. It has been several years and they will not resolve the issue and do not return calls, even when I show up in person. How is this not theft? read more

Do yourself a favor and save your time and money and do not buy from this dealership. I had boughten a vehicle back in February not only was I lied to about having third row seating and was told management would give me a call back which never happened. My temporary license plates expired on April 3rd I called them asking if they were ready for pick up April 4th which they said they could call when ready. Still after not hearing from anyone I called on the 16th and was told the DOL was running behind and the police are aware of the situation. I picked my daughter up from preschool on the 17th and was pulled over. I explained to the police officer of the situation and he said this was untrue and my name was not on the vehicle what so ever and it looks like a stolen car since my name is no where to be found the police officer also mentioned to hound the dealership because of this situation being so unprofessional. My husband called the dealership and explained what happened and to call HIM back, but I was called back and what do you know my plates would be ready the next day and was asked if I wanted to pick them up and I said no I wanted them to be mailed overnight and was told I would get a tracking number in my email which never happened. ANOTHER receptionist called me on Friday leaving a voicemail saying my plates were ready for pick up and to let them know if I wanted to come pick them up or if I wanted them mailed. I called back and said this was suppose to be already taken care of and then all of a sudden oh yeah there is a note they've already been mailed OVER NIGHT. Come Tuesday still nothing has been mailed I call over and ask where my plates are a receptionist goes oh it looks like they were just put in the mail and not shipped over night. No one has taken accountability for their mistakes, this is so unprofessional and such a waste of my time. WILL NEVER purchase a vehicle from this awful dealership ever again. DO NOT WASTE YOUR TIME OR MONEY. read more

Horrible staff Purchased unit. had some trouble and got rude service. Jan and Monica would plainly hangup on me on phonecalls. like that would resolve it. Left messages for Trevor then Tom and never concerned them they didn't call me back. BAD bad bad management allowing it happen! Beware staff acting like mean ladies. I told Jan and monique if they don't help deliver my messages again n help give me have clear understanding with contract I will be leaving my neg review She didn't care one bit just hung up on me, cared less about my concern There you hav it NOT A WONDERFUL DEALERSHIP when you have mean ladies. also as side note I was being polite and never got rude back. Just patiently waited to hear back or call back next week and then next day. read more

If you need to sell your car go through Carmax . Communication is horrible and takes forever to pay you . Soon will be a month since I've sold my truck and anytime I tried asking for a update on when to expect a payment they never get back. Or anytime I call to speak with the accountant I just get a voicemail I'm sure if it were the other way around they would be threatening collection by now. Definitely know where not to go when I need to add to my fleet read more

I recently purchased a new Lincoln MKC Reserve from this dealership. It was the easiest and most enjoyable car purchase. Yes, I said, "enjoyable"! I worked with Robert Cann. He is knowledgeable and professional. He answered all of my questions and was never pushy. What I enjoyed most about Robert was his spirit - so joyful and kind - that it makes you happy to be around him! Once I settled in on purchasing the MKC, I talked to Mike and finalized the price. Quick and easy...no BS or back and forth. Gotta love it! I worked with Ben in their financing department. I was already pre-approved through my bank for the loan. Ben asked me the rate and terms and was confident he could find a better rate. I agreed, provided him with some information and quickly had a great financing offer with a credit union at a great rate. I signed documents and drove off with my new vehicle. I LOVE MY MKC!!! I would highly recommend Evergreen Ford Lincoln for your vehicle purchase! Great group of people, full of integrity and aim to make the process of buying easy. read more

Evergreen Ford Lincoln - My New Lincoln MKC Reserve - Auto Repair Near Me - Issaquah, Washington

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We just bought a new car at Evergreen Ford with the help of Janay! She was so wonderful to work with and more than delivered on her word. Evergreen Ford is our "go to" dealership and will continue to be so for years to come Karla S. read more

Got an email reminding me I needed service. The link in the email took me to their appointment page and I selected my needed service. It asked a few questions and when it got to the appointment date and time there were NO dates available, even through the entire 2022?!?! read more

I was very pleased with the service I received at Evergreen Ford. Very knowledgeable and excellent customer service.

We purchased a 2021 Ford Mach-E back in August 2021. We were greeted with nice "market adjustment" of an additional $6,000 right off the bat. This was for their "mannequin" model. When we got it it had some things not working, but they did take care of all of it by ordering new parts and doing the warranty work for free. The real joy we had is with their service department. After the work was done I went to pick up our vehicle. It was parked between the shop and another vehicle to block access to the lot for the night. After a 30 point turn around just to get the car out I looked at the car. The inside was incredibly dirty. Grease and foot prints on dash, floor, doors, etc. and the medallion was ripped from the rearview mirror and broken. They had to replace the front windshield as well and it was smeared and dirty all on the inside as well as out. I spoke to the service manager Monica. She offered us a full detail inside and out complimentary. So all is good. Well then the recalls. Ford has issued recalls on the Mach-E's due to the glass (roof, and windshield) potentially coming off while driving. I contacted Ford Company due to the plethora of recall letters we received. Here is the great part. Ford Motor Company contacted Monica the service manager; and she told them all the recall work was already done. That is funny since we only had the windshield replaced in October of 2021, but the recall did not come out until November 2021. So how did they fix the roof as well for a recall that didn't exist yet you ask??? Now you understand the 1 Star. Monica is a fraud, and her service department; in our experience, should be condemned. Still our recall work has not been done and I will post follow ups as this journey continues. read more

Horrible dealership. They will lie to you constantly and never admit they lied. They will just make up new lies and double down. Chris Reade is the most incompetent sales person i have ever dealt with. He repeatedly made provably false statements but would stick to his lies and come up with new ones when I noted his lies and gave him proof he was lying. What's even worse is that the management there made no attempt to try and fix things up or take care of a customer. They claimed they wanted to but never did anything nor even engaged in a real conversation despite my repeated attempts. Stay away from this dealership unless you enjoy being lied to and just treated poorly in general. Too many other good dealerships around to waste time with these deceptive anti-customer people. read more

Purchased a truck from this establishment and my SSN number, driver license, vin number and insurance card was hacked and my identity was shared from the purchase here. After hearing about this from the King County Sheriffs Dept, they suggested I contact Evergreen Ford. I've attempted to reach the owner and the controller but have NOT HEARD BACK FROM ANYONE OTHER THEN (the owner) assistant. That's Evergreen FORD ‍ Buyer beware. I'll never use this establishment again. 2 moths later and still no call back. VERY POOR CUSTOMER SERVICE. read more

When you purchase a vehicle through Evergreen, they tell you "you're now part of their family"-that is not the case. This review is regarding our experience with the service department. My husband called about our 2003 Ford Explorer. Our rear window wouldn't roll up, so my husband took off the door panel himself, looked around, and knew the issue was most likely the regulator. We called and set up the appointment to fix it, telling them our suspicions, and letting them know that because the car is so old, we weren't trying to spend an arm and a leg, just needed the window up so our daughter could ride in the back seat. They said no problem. After dropping our car off, we received a call. We were informed that we were correct, it was in fact the regulator. How much to fix it? $500. Oh, and don't forget to add an additional $160+tax for the diagnostic. -WHAT?! We said no thank you, and went to pick up our vehicle. We ended up paying them $200 to tell us what we already knew. We left with our window still broken, and feeling like we just got scammed. Fast forward to a week later, we called another shop, told them the exact same thing. They got us in and fixed within 3 hours. For less than HALF the price Evergreen quoted us. We will NEVER be back. read more

First off, my salesman Kelly Bader was awesome - I would give him a 5. But the dealership management a 1. They are either incompetent or dishonest but in either case they waffled on a price protection program that was put in place by Ford. I have assurance from Ford corporate that this program is in place, but this dealership has decided to just pocket the funds. Someday this independent dealership model will go away, and consumers will get treated fairly and respectfully. Until then I guess we can be robbed by unscrupulous dealers. read more

Probably the best experience I've had buying a car. I enjoyed dealing with Chris Wilkinson and had no problems throughout the process or afterwards. I am still very much enjoying driving the Mustang I bought here to this today. read more

Bought my car there which was fine but the service is kind of ridiculous. Tried to get an appointment but first appt available is 3 months out! If you can't see my car for 3 months stop sending me ads for service! read more

Came here to take a look and test drive a new F-150 V-6 eco boost and the V-8. The sales guy that helped us was kinda shady! After test driving both trucks we told the sales man we wanted to take a look at the new Tundra trucks also before decided on buying anything right now. He had the nerve to tell us people don't just come here to look at vehicles. And went and got the head sales manager. Like he was going to force us to buy a truck now (get real)!!! Long story short we ended up buying four new vehicles from Burien Toyota I tell everyone not to go to Evergreen Ford read more

Reading all of the reviews made me realize it's not just me! Phew. I've never left a review for a place before, but feel that I can't not with this one! This is hands down the worst service I have ever experienced, specifically talking about the Service department. I was charged to have a mechanic take my truck for a test drive and do zero diagnostic issues. When I realized that the problem with my truck was not fixed, my husband ended up fixing it easily himself so asked to inquire about a partial refund for having spent hundreds of dollars there to have nothing change. I felt that I was being avoided for weeks - I would leave message after message for the Customer Service Manager Monica Milton and never get a returned call, even after our initial conversation where she said she would work with me. Eventually I got a hold of her and she told me that I was now to deal with the service manager Tony Perkins. After leaving many messages for him, finally got him on the phone and they're again requesting seemingly unneccessary information before they "perhaps" give me a partial refund. If you're not going to work with me, at least be honest and admit that that's your policy and you're firm on it instead of keep sending me around in circles. Tony and Monica have been absolutely insulting and awful to work with. read more

I didn't know what was wrong with my Ford Escape after the engine started running rough. Sophia and her team in the service department fixed the problem, I needed new spark plugs, fast and I was on the road in no time. Thanks Sophia and everyone at Evergreen Ford read more

Horrible place to do business! We have them $7500 down on our Ford Explorer, they never applied it to Ford Credit! Talked to the finance department several times to no avail. They kept making excuses...We loved the truck but will NEVER EVER do business here again! read more

Unbelievable service. Best experience I've ever had working with a dealership. We broke down headed through the pass, had to be towed back to this dealership and they were so helpful. Unfortunately my truck was completely done, but they helped me get into a new truck and got me home. Highly, highly recommend this dealership. They genuinely care about you and show that through the service they provide. read more

Went to test drive a used raptor test drive was great then when we sat down at the table they told Me it was 20k down and much more a month than it should be. When I began negotiating the salesperson became aggressive and blaming me for everything. Terrible experience I would avoid this dealership if you can. Even the sales person next to me after his client left looked at me and complained that he talked to much and asked to many questions! Making a 50k purchase you should be able to ask what ever questions you want and not be bullied into the price they want. This is exactly why car salesmen get a bad rap. read more

This is a 0 star review. I purchased a "New" 2023 Ford Escape in December 2023. after I signed the contract I went to get in my car and was informed the crossbar for the moonroof was off. I was shown and assured the piece would just snap in. On the way home I tried to close the sunshade and it was inoperable. I was to bring the car back when I picked up my plates on 2/4. On 2/4 the service department looked at it and said the crossbar wouldn't snap in and he wanted me to schedule it back in for an assessment to ensure the glass wasn't involved. On 2/21 they attached the crossbar and had to rewind the sunshade. The crossbar fell off same day I got it back, sunshade inoperable. On 3/8 car was fixed again new crossbar put on sunshade fixed. I also sent pictures of the front camera failing and they checked the back camera . Still having issues with front camera. A week later opening sunshade and the crossbar came off and was stuck up in between the shade and glass. The shade is folded And sagging. I have had this "new" car for 3 months and it's been in need of repair the entire time. Evergreen Ford says it's Fords problem and Ford says it's Evergreen fords problem. It appears the car missed their quality check and was not ready to be sold and now that's my problem? Super disappointing. read more

Terrible experience. Here are the highlights: -Poor communication -Unnecessary & unexpected fees -Lack of respect for customers Made an appointment for a repair during the "morning time slot" on a Friday. When I dropped the vehicle off I was told there would be two separate diagnostic fees of $170 even though we had already committed to making whatever repairs were necessary. Then told they needed the vehicle for the entire day even though it was supposed to be one of the first repairs. I was planning to hang out for a few hours while they worked on it and had taken a half day off work. This left me stranded with no way to get home as the shuttle was 1.5 miles "outside the service area." My spouse was not able to pick me up. So I rode the shuttle a little closer to home and walked the rest of the way. I now had to take the entire day off work without advance notice. They said they would call at noon with an update. No call. I called them at 3:30 for an update and was told they had not looked at the vehicle yet but they were going to pull it in shortly. Then it occurred to me that they close at 5pm and would only have time to run the tests. So, they were going to charge $340 to tell me what repairs needed to be made and then send me on my way I guess. When I mentioned this I was told we'd have to come back for the repairs but they had no slots on Monday and weren't sure when they could do it. Angry and frustrated, I told them not to bother and would just come get the car after hours when I was able. They asked me to think about how they might make it right. Well here are some ideas for you: 1. How about being open hours/days that don't require people to take a day off work? 2. How about not charging people diagnostic fees if they follow through with the repair? 3. How about not overbooking and actually working on people's cars when they make an appointment? 4. How about explaining to people that you intend to keep their vehicle the entire day so they can plan for it? 5. How about calling clients back when you say you are going to? It honestly makes me consider if I would ever purchase a Ford again. read more