Except that is not what actually happened. What really happened was the site in Tonawanda said the…read morevaccines were okay, so we had no clue that Rochester would refuse us when we travelled an hour and a half to get there. So one facility said fine, the other did not say anything until after we arrived and declined us. Inconsistency is not our fault yet we were banned from all Camp Bow Wows now after you ruined our Mother's Day plans. Blaming customers for your facility inconsistencies, ruining people's plans, giving the impression everything is okay, causing us to drive an hour and a half and then rejecting us and then not having any accountability in the matter is a huge thumbs down.

They have taken such amazing care of my Grand pup twice a week since she was four months old. She…read moreis almost four. She absolutely loves going. The staff knows all of us that pick her up by face. It's clear that they all love their jobs and the dogs they care for.

Olivia is AMAZING and helped me so much with my buddy Roscoe! I recently had a baby, and was afraid…read moreI would have to get rid of my dog, due to his lack of basic dog training, but only a few weeks with Olivia, and it was like I had a WHOLE NEW DOG! I 1000% recommend this business!!

We signed a contract for dog training. Due to a family issue that came up the next day, we felt we…read moreneeded the money, our downpayment was $1300.00 Signed on a Sunday, contacted her Tuesday morning. I contacted owner an explained our situation. She texted that if i had contacted her a little sooner (hours) it would not be an issue. A question i had for her was what difference it would have made if you have a no refund policy. She informed us about the no refund policy. Told me she needed the money for rent, check cleared the bank and issue was closed. I'm not disputing the policy in which i signed, I'm letting others know how she chose to handle. I even offered to pay for her visit, again No Refunds. I can understand if she held place in her schedule and we caused a financial hardship due to cancelling at a point weeks later. At this point she has our money and has done Nothing for it. Is this someone you can trust! In life we have all been in a similar situation, Life Happens.

I would definitely recommend this business. I used them a couple of times they keep you updated…read moreeither what's going on with your pet. Like leaving your pet with a family member!!!!

After the original owners of Puppy Love chose to retire and sell their business, everything…read morechanged, and none of it for the better. A horrific experience with the new ownership that required a visit to my veterinarian after a week-long stay traumatized my little lady, and I chose to never use them again. That is until the (2nd) owner chose to sell the business to Graham and Kathleen - the newest owners of Puppy Love Playcare. Similar to the original owners, Kathleen and Graham also live on site. After learning of the new change in ownership, I chose to give them a call and spoke with Kathleen for quite some time. Kathleen was forthcoming and answered all of my questions. I then decided to give Puppy Love another try and am so thankful that I took the chance! My little old lady was terrified when we first pulled up and she realized where she would be staying. I'm sure she was remembering the trauma she had experienced with the previous owner. But after picking her up from that week-long stay, I couldn't have been happier. It took Kathleen and Graham a few days to get her to let down her guard and relax, but she finally did so. And she showed no signs of stress when it was time for her to come home. After such a positive experience, I chose to use Puppy Love again for a two night stay, with the same results. This time my little lady acclimated even faster and enjoyed herself even more. If you had previously used Puppy Love prior to Kathleen and Graham's becoming the new owners and are afraid to give it another try, either because of a bad experience or reading some of the horrible reviews posted during that period of time, I would suggest putting those fears aside and giving the new owners a try. Going forward this will be the only daycare or long-term boarding facility I will use for my little old lady.

You can tell all the staff members are total dog lovers . They are all super friendly and so happy…read moreand excited to see the dogs come in. Our dog can't wait to get in there. I would highly recommend K9 to anyone looking for doggie daycare.

From the owner: K9 Resorts Luxury Pet Hotel is the premier environment for your pet. If you want your pet to be…read morepampered while you are away, then K9 Resorts is the way to make sure that happens. We offer the facilities, the staff, and the commitment for top of the line pet care. Not only are we highly regarded and nationally recognized, we are honored to have been rated the top pet care facility franchise in the nation by the International Boarding and Pet Services Association. We offer comfortable beds, spacious play areas with K9 turf treated with Microban, and a cage free environment is available as well.

My dog Carter was well taken care of during his stay at the kennel. Very happy and we will use…read morethem again.

Lakewind is the best place I've been to thus far! My dog Lady is difficult to groom picky thing…read more The staff from the time you walk in the door very welcoming. They did an excellent job. She looked and smelled amazing head to tail. Thank you all at Lakewind! Vicki C.

This was our first visit at Ridgemont Animal Hospital. It is a busy office which is probably a good…read moreindication of how many clients are pleased with their service. We had to wait a bit as there was a glitch in our appt., but once we met Dr. Houska, all was fine. He was wonderful to talk with. Dr. Houska was so thorough, asked and answered so many questions. He was very interested in learning our rescue girl's history and how well she is doing now. I am really happy he is our veterinarian. I highly recommend this veterinarian hospital.

First time visit for a feral kitten. Appointment was for 3:30. Never asked our name at desk, a tech…read moretook the stool sample before we were even seen. A person came into the office around 3:45 and went in before us. We Finally left at 4:00. No one told us they were behind or would be with us soon. The Dr was sitting in the back room (we could see him thru the door) more than in the rooms with pets Very unprofessional

Over the years, we've had many dogs, and the team at Central Bark Henrietta has always been caring…read moreand compassionate. When our dog Rusty started having hip and joint issues, they recommended some great veterinarians to help us find the best care. Their love for dogs is obvious, and we highly recommend Central Bark Henrietta for daycare, boarding, and other dog services!

I took my 7 month old puppy there three times for enrichment program, when I went to pick him up on…read morethe third week, i was told "he is being dismissed for humping humans and chasing dogs"... I took him there hoping to get helpful some advice and training tips! I was not that impressed from day one with that place, they always seem to be in a hurry to get me in and out, the first thing out of their mouth in the morning when I walked in the door was "would you like to add on another service"? My puppy was very sad and shaking on way home last week!

I've brought several of my cats here for several years and I've also used their boarding services…read more The phone is always ringing and when I call it's always busy, but when I get through it's all good. I know they care for a lot of cats b/c why else would the phones be ringing consistently. I wish they had a appointment service appt. vs waiting on someone to pick up the phone, but I know that could be costly and will take time for people to get use to it. Other than that, they're professionals. They cared for several of my cats. Blackie Chan loved it there and now Toothy loves it there too. Thank you.

We have been coming here for as long as I can remember. DR ARNOLD IS THE BEST. Great establishment…read morewho really does care for your cat in multiple ways. The prices are great and reasonable. They have cats running around that live there and are super cute. They renovated quite a few years ago and it's beautiful in there.

We use On the Move petcare every time we leave town. They are a great service and are very…read morereliable. They have a very, very quick response time. I love the notes we get after each visit. They are also very flexible and attuned to your pet's needs. For example, when we were gone for a longer stretch of time, the sitter recomended longer visits based on our cat's behavior, and they were able to make that change easily. I also feel like the folks taking care of out cat genuinely enjoy spending time with him, and it feels good to leave him in the care of people who genuinely appreciate him and care like we do!

Excellent service. Highly recommend. My 2 cats were very well cared for and the communication…read more while we were away was great. Will definitely use again! Kitty B.