If I could I would give this establishment no stars. I left my toy poodle with them for a 10 day…read moreperiod while I was out of the country. I called them multiple times and texted with the staff to ensure that he was doing alright. I was told that he was "sad", but that he was doing fine and was alright." I retained the text messages to prove this. I left an emergency contact who was my nephew in the event he did not do well or became ill during his stay. My emergency contact was never called. When my husband and I picked him up, he was scared, confused, very dirty and seemed very dazed. I asked if they used any sedation on him and I was told "no" by the owner who identified himself as Tom. (this conversation was done through email) He told me that my dog was not a good fit for the facility. He told me he stayed in his kennel/suite and he had to be hand fed. He told me that his staff tried to clean him after his "accidents". My dog is perfectly trained and has never had accidents. We recently moved back to Rochester, NY from another state. In our previous state he was boarded multiple times and was enrolled in daycare. He NEVER had any issues at any prior establishment and was always returned calm, clean and happy. I feel responsible in some ways because I never was shown the facility beyond the front desk. Although the website has a photo of an outside area, when we picked him up and drove to the back of the building, there was no outdoor space or fenced in play area of any sort. I do not understand why they would have allowed my dog to suffer like that for 10 days without contacting me or my emergency contact. the only reason I can think of is that they wanted their full 10 day fee of $545. I would never leave my pet with this establishment.

Don't let the small playing space fool you! This is all day play! Has poop bag and trash can for…read moreyou in the grass area next to building. Super competent staff, remembers you by your pet's name. Any special needs for your pet, they also know. No doggy cam but outside the building g does have security cam. Easy drop off and pickup, very efficient. Has packages and weekend special. Quickly cleans up mess when you see accidents. Has super comfy beds for dogs to sleep on all day. They are expanding to a bigger building, can't wait! I only wish there are more locations and they expand out to other parts of western/ central New York!

We use On the Move petcare every time we leave town. They are a great service and are very…read morereliable. They have a very, very quick response time. I love the notes we get after each visit. They are also very flexible and attuned to your pet's needs. For example, when we were gone for a longer stretch of time, the sitter recomended longer visits based on our cat's behavior, and they were able to make that change easily. I also feel like the folks taking care of out cat genuinely enjoy spending time with him, and it feels good to leave him in the care of people who genuinely appreciate him and care like we do!

Excellent service. Highly recommend. My 2 cats were very well cared for and the communication…read more while we were away was great. Will definitely use again! Kitty B.

We have a rescue dog with some significant behavioral issues from prior abuse and neglect. After…read morebeing turned away by the very rescue group we adopted her from, and a very negative consultation from one trainer, we found Michael which was a true blessing. Our dog Olive completed a board and train with Michael in his home. This has made such huge difference in the issues she was having. We now have a great foundation and the tools to build upon her success. We would 100% recommend his training services, and we plan on using his amazing new boarding services as well.

Mike was very professional and attentive when it came to communicating. While on my week and a half…read morevacation Mike sent photos and video of my 12 year old American Eskimo. He treated him as if he was one of his own. Milo has some health issues and Mike made me feel very comfortable knowing he was in good hands. When we picked up Milo I honestly don't think Milo was to come home with us, that's how much he loved Mike. Anytime I go away for a long period of time I will definitely make the 2 hour drive to have Mike watch my pup. Highly recommend!!!

My 7 month puppy peed herself when I picked her up in under two hours, which she doesn't even do…read morewhen I'm gone for work for nine. Would not recommend. Your dog is best at home with an indoor Camera. Then it is locked away, where it can't play with other dogs that are right in front of her. Probably have no access to water, food or treats. First time I left my dog with food And treats. None of them were given to her within the six hours that she was there. Second time I dropped her off, I received her from a crate while other little dogs where roaming free and the top of her head flat. I asked what happened to her, and they told me that it's possible her hair was flat from the rain or dog drool. This third time I dropped her off is when she's peed herself when she saw me, she was again not socialized at all and locked away. You are paying $40 dollars for this. Nothing special and no Guarantee that your dog will actually be able to play or really be looked out for assuming no one was watching if dogs were drooling on her, or food and treats that you bring will be given.

I love Dogs at Play. Well Tilly does. I take her in the morning and she can't wait to get out of…read morethe jeep fast enough. I watch her on the webcam periodically during the day. She is always playing or running around having a good time. The staff at DAP are so good to the dogs. When Tilly sees them she is so happy....that is a good testament as to how they treat her. They have a very good system that they use with the dogs. I couldn't be happier. I know that when I drop off Tilly she is in good hands.

We have used their boarding services several times for our dog and we have been happy with the…read morequality of service. The daily cost for overnight boarding is $45. The customer service is excellent and the place is clean. I recommend this place for boarding dogs.

Moving to a new state is always stressful, and one of our biggest worries was finding a vet we…read morecould trust in our new neighborhood. Being new to New York and the Webster area, we took a chance on Webster Clinic, and we are so incredibly glad we did! ​We brought in our 4-legged babies, Romi and Titus, and the entire team blew us away. They didn't just treat them like patients; they treated them like family. The staff was warm, welcoming, and incredibly thorough with their examinations. They took the time to answer all our questions and made sure our babies felt safe and loved. ​If you are looking for a vet who genuinely cares and pays attention to every detail, look no further. Romi and Titus are in great hands here!

The owner, Dr. P I believe, is one of the rudest, most impatient, nasty people in a vet clinic we…read morehave ever encountered, ANYWHERE! This man loves to talk down to everyone, and his temperament is miserable! What a horrid vet and experience! I would never recommend this vet! Anyone would be better!

I brought my Danny to have a sonogram done by Dr Shemanski…read more The front area is space full, with modern lines. I arrived earlier than my appointment, it was a rainy day and I was not sure of the area. The sonogram was performed, Danny kept looking around with his big eyes. I was able to be with him at all times. Dr. Shemanski and the staff were very nice. And later that same day both my Vet and I received the results of the test.

The Village Vet has been our Vet for years! Over those years we have continued to be so impressed…read moreand happy with the doctors, staff, the ambience of the office but most of all the compassion they show our fur babies and us. Each and everyone of them are kind, considerate, caring, knowledgeable and so very easy to work with. This is definitely a five star business

My wife and I have been clients of Hansen's since 2015. The Owner, Debbie Hansen, worked…read moreextensively with our first dog to overcome behavior issues which allowed us to keep her as part of our family. In addition, Debbie worked with our second dog and us to provide us with the tools necessary to integrate her into our family and have a wonderful relationship with our first dog. Although we were sad when Hansen's Day Care closed, we have been pleased with the continued training and support offered by Debbie Hansen and Hansen's K9 Training Academy. Debbie is a credit to the profession and is knowledgeable in her field. She takes a warm friendly approach while providing honest feedback to help the family. It is not only about training the dog, but training the people and providing them the proper tools for success. Debbie sets up families and their pets for success.

I have been bringing my (2) dogs to Hansen's Doggy Daycare for a little over two years now, and…read morewill continue to do so for the foreseeable future. Beyond knowing that Debbie and the rest of the staff are responsible, informed pet owners themselves, I know that they truly care about my dogs. Plus, the dogs love it! The word "daycare" generates as much, or more, excitement as reaction as the word "treat" around here. My experience has been absolutely nothing like the review from Kara L. describes.