Rodent/roach infested. Rats in the walls with video proof and cockroaches everywhere. They don't do…read moreanything about the situation they are live in residents at this point

My mother and I went on a facility tour at Trinity Hills and were so impressed with not only the…read morebeautiful facilities but the staff as well. The staff was so lovely and accommodating and as we walked around I noticed that they had at least twice as many staff as I've seen at the other places we've explored. It really made me feel reassured that my family member would be very well taken care of. My mom was also very pleased with the idea of having her own room, and since she loves to garden in her free time, the nurses assured her that she was more than welcome to get her hands dirty if she wanted to. I really wanted to find a place where my mom can feel at ease and happy but where she can still be looked after, especially in an emergency. I think we've found the perfect place.

My mom lived at Arcadia Gardens for over 10 years. It all started with a stroke, and I tried to…read moretake care of her at home myself, but I quickly realized I couldn't do both that and work. So, after asking friends and everyone I met about what they did and who they used, we found out about Arcadia Gardens Retirement Hotel. I was really happy with the care my mom got there. With their help, she recovered from the first stroke and was able to get around and feed herself. Over time, she had another stroke, a heart attack, and eventually had memory loss, spending her last years in memory care. I want to say that not only did my mom get wonderful care, but they also cared about me! They made sure I understood what my mom needed. They went over her meds, always explaining what she was taking, and talked about diapers, what brands worked best for her, wheelchairs, mattresses for the hospital bed, and so on. I will say I went several times each week to check on things - it's teamwork, and with Arcadia Gardens on my team, my mom had a good life right up until the end. Thank you Flor and her staff in memory lane.

Great place! We truly love our caregivers -- Yaya, Caroline, Anna (RN), Sarah (LVN), and Gabby…read more Thank you for all you do for my mother. A big thanks also to Gohard, Yvonne, Lisa, and the front desk ladies -- along with the rest of the team we enjoy seeing each visit. Of course, every facility has its ups and downs -- no place is perfect -- but this one is definitely among the better ones. Julie actually listens to our concerns and needs, and the kitchen staff is very accommodating with anything our mother needs. While the call light response time could be a little quicker at times, we understand how busy the caregivers are. Overall, we are truly grateful. My mother is safe and cared for here, and that means everything. Thank you all!

Martha Reyes My wife Nancy moved into The Kensington on…read moreFebruary 18, 2026. The Lobby reception of 10 or more staff members was truly a great start to Nanc's new home adventure. There is where I met Martha Reyes. Martha reached out to introduce herself and let me know that she would be personally looking after Nancy. I visit The Kensington each day at breakfast, lunch and dinner to help feed Nancy and get a better understanding of what days are like there. To say the least, I continue to be impressed at the amazing level of care that Nancy and all the residents' experience. Of all the care-givers, Martha stands out not only with her level of dedication to all the resident but especially how she nurtures and comforts Nancy through these new tough times. Thank you Martha for being there and for the loving care you give Nancy each day. You now have a special place in my heart. Always Dennis

Not all that glitters is gold…read more I interviewed here and watched staff perform a three-person manual lift for a restroom transfer--something that should be done with a rolling commode, not three people straining with backs bent to keep a resident from falling. This is not a safe lift technique for staff or residents. Especially those who may be fall risks or wheelchair bound - as this resident was. Turns out transfers are routinely done in this unsafe manner because the 25-resident memory unit has only one rolling commode for the whole unit. One. Thats shameful. When this was brought to Director-level management, there was apparently no interest in the resident's care plan or in finding out why the unit wasn't properly equipped. The Director was only interested in finding out who disclosed the information. For a facility charging up to $40,000 a month, this level of basic equipment shortage is unacceptable. And the witch-hunting behavior of management towards nursing staff who bring valid concerns over safety is ridiculous. I am not impressed and I would not recommend.

MPC staff provide exceptional care with genuine kindness, compassion and professionalism. Everyone…read moreon their team shows up ready to serve with angelic precision - special shout out to Bi, Gloria, Maria, Gladys, Lupe and José. You all represent well and bring much needed peace of mind/heart during a trying moment. THANK YOU!

I would not recommend this convalescent hospital to families caring for loved ones with dementia or…read moreAlzheimer's disease. My father stayed at this facility for approximately one month, and during that time it became clear that the staff lacked sufficient training and experience in managing patients with dementia-related behaviors, particularly sundown syndrome. On one occasion, I received a phone call at 1:00 a.m. asking me to come to the facility because my father was awake, talking, and bothering the nursing staff. About two weeks later, I received another call at 5:00 a.m. with the same request. During that call, I was told that if I did not come in, they would transfer my father to another facility. As a family member, I understand that caring for dementia patients can be challenging, but these behaviors are common symptoms of the disease and should be expected in a facility that accepts patients with dementia and Alzheimer's. It was concerning to feel pressured to come in during the middle of the night because the staff could not adequately manage his condition. My disappointment continued after my father's discharge. The discharge coordinator, Ms. Wang, informed us that she would submit the paperwork to begin the IHSS (In-Home Supportive Services) application process on our behalf and told us we should receive documentation within one to one-and-a-half weeks. After 1.5 weeks passed without receiving anything, I contacted her and was told she would look into it. When another 1.5 weeks went by with no update, I personally visited the IHSS office to check on the status of my father's application. To my shock, I was informed that no application had ever been started. As a result, we lost three valuable weeks waiting for a process that had never been initiated. Had we been told the truth from the beginning, I could have submitted the application myself and avoided the delay. Families caring for elderly loved ones already have enough stress without being given inaccurate information that affects important support services. Overall, my experience was extremely disappointing. The facility demonstrated a lack of preparedness for dementia patients and failed to follow through on important discharge-related responsibilities. I hope management takes steps to improve staff training and communication so that other families do not experience similar issues.

Glen Park at Monrovia has earned our trust after caring for our loved one for almost 5 years. The…read moreprofessional, friendly staff create a safe, stimulating community in which residents can thrive. My mom has participated in music, dancing, garden club, and enjoyed visits with therapy dogs. Communication with the staff is open and clear. As her Alzheimer's disease progresses, everyone at Glen Park Monrovia continues to give her excellent care, which is a comfort to our family. This is definitely a challenging journey we're on; it's more bearable having these professionals walking with us. Thank you, Glen Park Monrovia!!

I took a tour today with Martha and she was wonderful. The quality of care they provide their…read moreclients appears to me to be excellent. As a visitor, the employees were all friendly and happy with their work. That means a lot in considering placing a loved one in this environment. Thank you!

I come to this facility every day to visit my family member. CNAs, LVNs, RNs have been rude, they…read morehave rolled their eyes when we ask to change our family member. There are only a few staff that are considerate and care. Staff Constantly ignore us and don't listen to orders. There has been more than one occasion that we have arrived and My family member has not been changed. There is no accountability, the morning shift blames the night shift, or the weekend shift. The staff and facility do not provide good care to people recovering there. If your going to work here have a heart and do your job. Provide more education to your staff or hire staff that knows what they are doing

My mom current patient at Heritage Manor Nursing Home for seven weeks. She recommend this health…read morecare, because of the Wound Care Nurse Jennifer who is dedicated by working full-time Monday to Friday helping my mom. Not only dedicated, but also volunteer her free time to check-up on my old wounds and continue caring for it as needed. We're very happy to have Jennifer taking care my mom.

I never could get this place to call me back about getting a tour. I left multiple messages. I…read morealso called many, many times hoping to catch the director when they were on site. Often when I called during regular business hours, nobody even answered the front desk phone at all.

My wife and I are independent-living residents on the MVGH campus where we have been for the last 6…read moreyears. Here at the Grove, we've had independent-living friends who've needed temporary assisted living or, with life changes, have moved permanently into such an arrangement in The Hearth (assisted living) or into The Ranch (memory care), or into a more intensive environment, Stewart Cottage. Having lived and worked in the Midwest and East Coast, before moving to SoCal, we're thoroughly familiar with all the options of care; it's clear to us that MVGH is one of the very best we've know. Our staff is dedicated, skilled, and kind. Rarely a day goes by without either my wife or I commenting on what a remarkable, gracious, place this. We know that whatever life brings our way, we will have friends, we will receive care, our needs will be met. If you have a family member in need of some specialized care, there is no better place than MVGH. Make a phone call today - your questions will be answered, and the needs of your loved one, or yourselves, will be skillfully assessed.

Carry Care Medical Transport has had a great experience working with Jaimy (Social Worker) at…read moreMayflower. Very responsive, organized, and easy to coordinate with. We appreciate the support.

I'm so blessed to have my 94 year old mom residing here. It was the most difficult decision to…read moreplace her in an assisted living facility. Mom resided with my family for over two decades. As her dementia and alzheiner's has progressively worsened and needed 24/7 care. I had a meeting with her physician who recommended and assisted getting mom placed here. It's been over three months since she began residing with Mayflower. I'm estatic with the care, procedures, documentation and treatment she receives from the entire staff. In addition, the cleanliness of the facility is outstanding. Visiting hours for guests are flexible with appointments made within a few days notice and family is allowed to take her out for the day outings - with approval of their physician. I just had a 3 month review with her social worker and she informed me that mom saw a dentist, optometrist in addition, to receiving a flu & covid booster shot. The facility also has activities like game activities, physical therapy, dancing and even threw a Halloween costume luncheon - which mom couldn't stop raving about. If you're considering care of a loved one - I would highly recommend Mayflower Care Center.