They have the lowest rate in town and they even had a deal for 2 months for $1 before insurance…read morecoverage fee of $12. I accidentally put my lock on the wrong unit and they didn't even cut it, they just called me about the misunderstanding

I rarely leave reviews but I can't sleep because of how rude the lady at the counter was to me…read moretoday. Moving is stressful enough without having to deal with a hostile personality. While I was there she demanded that I put my phone down while interacting with her even though I clearly needed to look at it to reference my receipt number and address to my new home. When I corrected her spelling of my email she raised her voice to me and yelled "that's what I said!". When I mentioned I had checked in online and that the information I couldn't find for her should be on the site she acted like I had made something up and that preregistration wasn't an option they offered. The entire interaction left me baffled and took me off guard. I was literally shaking by the time I left. I'll never do business with this company again. You never really know what a stranger is going through from both sides and I hope this was a singular occurrence. No matter what, just be nice and be a good person. Don't make others feel awful for trying to do business with you.

My brother and I met Ken at the S. Burdick facility. Ken is a great guy…read more He showed us the different options. Ken went above and beyond what I expected. After talking with him, I felt more at ease and confident. That Prestige is the right choice. Ken deserves a raise! Thank you for having such a great employee! Brenda B.

multiple negative incidents with customer service. multiple incidents with billing being put on…read moreautopay and payment being taken before the due date. manager does not help with customer concerns since changing to different owners they seem to only care about money and not customer satisfaction.

Scooters in Battle Creek is one of the best trash services available to the consumer. They dont…read morecharge an administration fee or a gasoline fee. We had a bad experience with another company and that other company picked up our trash bins earlier than we had agreed. Scooter got us their trash bins that first weekend after. Overall scooter is a more consumer friendly service and I recommend them to everyone around us.

I'm currently a customer. The initial process for setting up the contract was effortless as…read morepleasant. The on-site representative is very friendly and informative. Having read the one star review, I can say that any storage facility you use will not make any guarantees about damage to your belongings except for the liability insurance they hold for building damages incurred from natural disaster. It's too bad his property was damaged from mice but that has nothing to do with this facility and he is unfairly rating the company as a result. As for telephone service, the facility does have someone onsite during regular business hours, but is not sitting by the phone the entire time. Like any single staffed company, if you can't get them on the phone, go see them. 2-3 months of calling seems it isn't important enough to make an in person visit where a prized and valuable asset is being stored. I love the personalized code to get you into the gate and the multiple cameras onsite for additional security measures. All of the buildings are in TOP shape and made with steel 2x4's and trusses. This is one of the best locations and facilities in the area. In addition, A LOT of people store their RV's and boats here. So a lot of people feel their property is safe.

Very unresponsive via telephone. Have asked several months for online access, have yet to receive…read moreit. I had stored a car there and found that mice had gotten in. No electrical damage that I've found, but they urinated and deficated heavily. I can't speak to the storage units, but I would recommend avoiding, especially if you're parking a vehicle there.

Having never brought scrap metal in before, Í didn't know what to expect and I'm sure it was clear…read moreÍ didn't know what I was doing. I found their directions clear and overall every employee was friendly and patient with me. I had a large warehouse to clean out due to a death in my family and my first visit was so quick, easy, and welcoming, I decided to ask for guidance on how to start such a large project. was provided no pressure options and ended up having a roll off dumpster brought to the site. this was after one of their employees actually came out and looked at the site personally to provide better recommendations. brought copper and brass scrap in about half a dozen times plus filled a dumpster with steel. overall they were fantastic and made the project manageable and profitable

Unacceptably poor customer service. Website says business is open till 5. I arrived at 4:20. A sign…read moresays to stop at the office before weighing in. Another sign, on the office door, says it's open till 4:30, but the door is locked and nobody is around. I turn around in the parking lot to leave and see another sign that says they stop taking metal scrap at 4:15. I come back the next day before 4:15. I'd been stuck behind a train crossing just before Franklin's building, but I was still there, in their office, before 4:15, according to their office clock and my iPhone. A woman sends me outside the building and around to the back, where a guy comes out. I open my trunk to show what I have. He says, "We stop taking metal scrap at 4:15." I say, "It's not 4:15 yet." He argues with me, obviously trying to get me to leave. He turns his back to me and starts walking away, so I start telling him about yesterday's experience, "Your website says you're open until 5." He denies that fact several times, then finally yells, "The website is wrong!" He was not only wrong, he was rude and loud. He refused to take my scrap, despite the fact that I was following what company signs said. He apparently wanted to go home early, and no amount of my pointing to the fact that I was following the company's signs was going to get him to do his job. I had gone through a lot of trouble to collect this scrap for more than 2 years, save it from the landfill, and try to do the right thing by recycling the Earth's resources. This hassle cost me way more time than it's worth. An employee bullied a middle-aged woman so he could go home early. Don't even try to do business with Franklin. They will argue with you until past whatever time they decide to say is closing time so they don't have to lift a finger for recycling. Don't even try to reason with Franklin's staff because they'll just shout at you and bully you until you leave. It was a horrible experience and tremendous waste of time.

Pros: - Competitive rates - best value in town I think…read more- Very clean - Extra services like locks and boxes for sale - Staff is helpful - They texted me to let me know my unit wasn't properly locked once, so they must do frequent walk-abouts. Cons: - A few hang-ups from the past ownership - Mandatory $10 insurance - Online/Kiosk rental doesn't work as well as you would hope

I needed to move into my unit on a Sunday with short notice due to some unexpected circumstances…read more I used their webiste to rent a unit as the office was closed. When I arrived to the facility the gate code didn't work so we couldn't get into the unit. We double and triple checked the code and called emergency number 3 times and went straight to voicemail with no call back. We also tried renting another unit on the Kiosk at the office, with the same results. After a few hours we were finally able to tailgate someone in and unload, unfortunately by then it had started to pour rain. Turns out that the website inaccurately stated that the gate code could be between 6 & 10 numbers but in reality it has to be 6. The next day I contacted them to get it straightened out and to ask that the $20 admin fee be returned to me for my trouble. The assistant manager, Jim, was very helpful but the refund had to be approved by his regional manager, Tyler. Tyler denied the request. So the moral of the story is make sure you pick a 6 digit gate code, pray there isn't an actual emergency because nobody will answer, and Tyler has terrible customer service.

Was In a bind and running behind and was very responsive to all out needs. Have had service in New…read moreYork, Dallas, Austin, Grand Rapids and Kalamazoo. This is by far the best ever. Highly recommend.

I brought in pants for hemming and was quoted (right on the pickup receipt) for $14. When I picked…read morethem up, they charged me $18. The only explanation being that they were wide and silky material and the man who quoted me "doesn't know". I showed my original quote and they didn't seem to care. I walked out very displeased with that level of customer service.

The only method for scheduling is via the web site. No one contacted me after I scheduled a pickup…read more I called several times and left multiple messages. No one ever picked up. No one replied to my calls. Junk was not picked up. Great business model.

We recently placed our house on the market for a big move to Sunny Florida. We had some junk, not…read morea ton, but some that needed to go. Including a bunch in an old shed. I got some quotes for things like a roll off dumpster for $400. No way! And a couple other Junk haulers but I settled on Student Haulers because they hire the students who need some good work experience. The Guys called me about an hour earlier than our appt. time to say they were available earlier if I wanted them to come. I wasn't home yet but I said sure, I'll be there in 15 min. They had just pulled in. The guys were very polite and helpful. They were respectful to my home and property and they were careful to not bang up walls or doors. Marcus and Mike from WMU were great! Be confident if you hire Student Haulers you will have great service and a good deal. Thanks guys, Good luck with your futures!