We had bulk trash pickup today. The truck showed up on time, and did an excellent job! we had a large amount of waste to be picked up. They took it all and left the area clean. Thank you! Great job read more

Still fighting with Republic - Charging me for services that I never received and now adding late fees . Talked to their billing on Tuesday. They agreed to drop charges for June and the late fee and took final payment over the phone. On Thursday they send me an overdue note for the dropped charges. read more

do Not rent dumpster here You will pay. It will never get delivered. Wait time on phone at least 30 minutes read more

Start up service with this company if you don't mind paying over 3X's their competitors cost for service, and ESPECIALLY if you love being put on hold for hours in order to talk to a live person. They're the absolute worst. Wish I would have never started service with them. read more

Trashiest trash service I've ever had. They change their pricing constantly, don't keep track of communications, and if you try to cancel- they will give you a promo price but only for one cycle and not tell you. I've never called and been on the phone for less than 30 minutes. I called again in October to cancel bc moving states, welp no one actually cancelled it - no record of it, and am being charged for another month. This is truly the worst utility service I've ever had read more

I would give .5 or 0 stars if I could. Republic has consistently upped the price without any emails, texts, calls, or any sort of communication. I found out Republic services price gouges. They aren't even being environmentally friendly like they say. Once I canceled my account through them about 2 weeks early. They took my bin, charged me for another month, and told me I had to pay half the bill for a bin return charge. The are shameful thieves. read more

they charge you a ridiculous amount of fees just to cancel your service. Request requested a final invoice through the mail which took months to arrive. In the meantime, they turned me into the credit bureau for collections even though I continually called requesting a paper invoice so I could pay it. I would never recommend this service. read more

My trash can was taken the first week of January by Republic after spending so much time on hold that I started tracking the time I spent on 12 hours on hold in January. I was told that I was going to receive a replacement on 2/2 which never materialize. I have now called the better business bureau and the township manager because you haven't responded to my efforts!!! read more

Their customer service sucks. They keep wanting to charge me forxservices after I canceled their service.

Billing is a mess. They raise prices on services paid a year in advance. On a good note they will lower their price every time you threaten to leave for a cheaper service. Should have left years ago but this will be my last month with their service. read more

Constant price increases, poor customer service. I cancelled the service because I found a company that would take care of my waste services in lake county for 60% less. Republic services charged me $61+ to come and pick up the container. Which is about $7 less than an entire month of their service! I wish I could get rid of them at my primary residence but they have a contract with the township. read more

I live on a private road in Delton, Michigan. The road has been good for the past two weeks and no pick up supposedly due to road conditions. I call Republic and they tell me driver is on his way but never shows up. A group of us are ready to find a different trash company. This is absolutely ridiculous. I've lived here over 16 years and have never had any problems with them until this winter. read more

For Anyone, Needing Weekly, Trash Removal, Do Not Use "REPUBLIC SERVICES‼" We Had This Service, For About 2 Years, For Like $60 For 3 Months, Which We Thought, Was High & They Raised It, In September 2025 To $89.95 For 3 Months, So We Decided, To Find A Cheaper, Trash Service‼ After We Paid, The 3 Months, We Used It For A Month & Called To Cancel, October 5th, 2025 & They Told Us, They Couldn't Cancel The Service, Til October 31st, 2025‼ They Informed Us, The Rest Of The Money, Would Be Used, To Pick-Up The Trash Can‼ My Husband Said, "REPUBLIC SERVICES" Says, We Still Owe Them, $8 To Heck, With That‼ I Don't Understand, How They Can Do This, BUT I WOULD ADVISE, NO ONE TO EVER USE, THIS "REPUBLIC TRASH SERVICE" FOR ANY REASON, WHATSOEVER‼ WE DO NOT RECOMMEND‼ read more

I was a customer of Republic Services for 25+ years and I paid my bill on time, every time. The price for weekly trash removal just kept creeping higher and higher, finally reaching $140+ a quarter. I called to cancel my service in early December 2025. My account was paid up to the end of December. After calling AGAIN to "remind" them that they still had not picked up the dumpster, the retrieved it and I thought I was done with them. But NO...in January, they send me a bill for $61. I called to ask why I got another bill and was told that it was the FEE for removing the dumpster!!! I explained that I was never made aware of a fee and requested to have a supervisor contact me. Still no contact from them but another bill threatening legal action. Republic Services is a rip off, they charge double the fee of a competitor and then want to charge a penalty fee when you, as a customer is tired of being ripped off!!!! BEWARE OF REPUBLIC SERVICES*** read more

This company prices are through the roof . Staff couldn't give me a simple breakdown, of my charges . I asked if they could mail me a transcript, of the breakdown and I was told they can't. They seem to have hidden prices, that they can't account for. read more

I would give Republic Services a zero if I could. The pickup service for the past 2 years was fine, but when it came time to cancel because our business lease was up, they refused to cancel our service! They said that we were "scheduled" through September, but we never signed any contract. In later phone calls, we were told our service was scheduled to end in October. Our lease ended on 8/31, and we are no longer at our old warehouse. A new tenant was moving in as of 9/1, and we didn't want them to be using our dumpsters, both garbage and recycling, and we certainly didn't want to be charged for it. After repeated calls to customer service reps, who were terrible and refused to listen, we have now been sent a bill for September, and have been receiving collection calls. I even tried contacting customer service on X, and got the same pat answer - "your service will end on 10/31". I have date- and time-stamped photos showing that the bins were empty of of 8/31. For the past month, not only have we been harassed by phone, we have also been receiving emails saying "your service is on its way". DO NOT do business with this company!!! read more

Republic Services is simply not a good company. In just two years, my trash bill has gone up just about 90% and I just received a generic letter titled "Valued Customer" to inform me that they had completed an account review and informed me that I wasn't paying a few fees (18% increase) that would push my bill well over double what it was two years ago. When I told them I was switching service they said I would be charged $60 for a dumpster pick-up fee. Their greed is amazing. They can continue operating without my money. Never again. I signed up with another company that is billing me roughly what Republic Services was billing me two years ago. read more

I won't ever use Republic Services again. Their customer service depth. is nuts. I paid and they took more. So no r ecommendation from me. read more

This company can't get anything right. Don't schedule your container pick up at the beginning of the month, you will still be billed for service until the end of the month. If you are on a seasonal hold, you have to take that off hold before they'll schedule a container pickup. I've been billed for services even while on a seasonal hold. They send invoices with new monthly charges and never show your overpayment credits on the invoice. Find service elsewhere! If you're on auto-pay and use seasonal holds, check your bills. They even told me I had no credits on my account, the next time I called the person I spoke with found $140 of my credits 'in another system program'. I bet this has happened to thousands of others. Beware and seek service elsewhere! read more

They are the worst. They didn't pick up our trash for 6 weeks. They would say they were coming but the wouldn't. They would not give us credit. They said it was weather related, we did not have bad weather. Don't use them! read more

So you have to pay to get a can and then also pay a fee for them to pick it up when you cancel. I cancelled prior to the next billing cycle. ​Then they charged me a late fee after I cancelled because they took 2 weeks to pick up their can! Horrible company...do not use! read more

Republic services is the worst company! They always had an excuse on why they could not pick up trash. Funny thing is, one of their competitors had no problems with pick up. We switched services. We also noticed that all others that lived on the street switched also. Best thing we ever did! Don't know how they stay in business. I wish there was a minus star to give them. read more

Absolutely trash customer service from a waste removal company. Pun totally intended. Wait times are long to get to any department, service agents are rude, billing department has messed up my bill and payments 3 separate times. I have never delt with a bussiness as bad as Republic Services. read more

You cannot rely on Republic for yard waste pickup every week. They have already missed my yard waste pickup for two weeks in a row so yesterday I called the office and was assured they would come for my yard waste pickup which they did not. Why am I paying for yard waste when they can't even come by for a pickup? They're website says "reliable service" well they must be joking bc now all my yard waste is covered in snow bc they are three weeks behind. Find someone else that doesn't lie to you over the phone and is more reliable. I'm keeping the trash service but not the yard waste service. Maybe check out Best Way. read more

If I could give it a ZERO I would. Almost three years and have yet to receive an accurate bill. If calling them EVERY SINGLE billing cycle weren't enough, they haven't picked up my recycling in 4 1/2 weeks and, despite calling for the last three days, the latest rep said she shows NO RECORDS of any of my calls. They tell you EVERY SINGLE time (as I am sure they have been trained by corporate), that your problem is resolved, whether related to billing or collection of trash, and EVERY SINGLE TIME it is not. If my HOA didn't have them under contract and we have no choices, I WOULD NEVER PICK THEM!!! NEVER IN 8 HOUSES have I ever had such HORRID TRASH SERVICE. read more

We continue to have issues with our services, not only do we pay a high amount, our trash and yard waste have been missed multiple times without notifications. We've had to replace one garbage can due to this issue. It's is extremely hot out again our garbage was to be picked up Friday, I reported missed pick up Saturday morning, it is still sitting there not picked up as of this morning. Unacceptable, as no one contacted us or apologized for missed pick up. Our yard waste was not picked up Friday, however they did grab it Saturday after I reported it was a miss pick-up. After 15 years atleast being with the same company this is not ok. read more

my father used Republic Services fo over 20 years. last few quarters I noticed the bill was increased whe I called to asked about the increase I was told because of gas prices. A neighbor of mine living two blocks away told me they were using another local company that was charging way less come to find out Republic was charging me triple the last 2/4 so when I called to cancel it all of a sudden now I'm told they can change and adjust the pricing I had already made arrangements with the local company and just wanted to cancel Republic they told me that I needed to pay for damages of a 20 year old dumpster unbelievable I would never go back to this company and I would never suggest anyone to use this company horrible horrible service spiteful and greedy and basically ripping off customers read more

I did not want to give them any stars, but of course the program is set up so you have to give at least one star. I would give republic services ZERO rating! I have been a loyal customer for over 7 years. I pay my bill in full once a year, yet Republic doesn't care about missed pick up's and refunds they owe for over 6 months. It is always a run around, or we are refunding now, have to talk to this person, bla bla bla.....Today I called after my garbage container was missed on my regular pick day I called. I saw the truck just blow on by. I was told they would send them back to get it......nope never happened. They go down each side and about 20 minutes apart. My side is always first. I assumed and my bad for that figured on the way down they would get it, nope they did not. So today( day after scheduled pick up) I was told yes we will pick up today......again nothing. I called @ 435pm, given zero answers on when it will be picked up. I was told they will pass on to the person for my area. So now I sit until next wk w/stinky, rotting garbage. I even spoke to "supervisor" who did nothing! I would NOT RECOMMEND REPUBLIC! Their business model seems to be, "lie to the customers, get their money, and we will do what we want!" There is NO customer service from them. Just a big company that will do as the damn well please. Do yourself a favor, if want a reliable company that will pick up weekly like you pay for, DO NOT USE REPUBLIC they will not take care of you! read more

Ordered service from this company never received by container after 2 1/2 weeks. After many many phone calls. Cancel service asked to be refunded upfront money. It's been five weeks no money but yet many bills saying past due. Also many phone calls saying past due and emails. This company is absolutely awful... Poor customer service and no one knows what's going on. Do not use them headache if you do... read more

Republic SUCKS, !!!! I just move here from out of state. I ordered they 're service, paid up front and didn't get any service for 3weeks, didn't get trash containers for a month. I had to load up trash in my jeep and dump somewhere else. NO STARS FOR ME!!! With all the bad review's, why isn't MANAGEMENT replaced???? I know all this didn't just start today. Shame on you MANAGER !!!!! read more

I just want to say how thankful and how much I appreciate the gentlemen who walked up my driveway to get my trash. We were not in town for the trash pick up over the holiday and I called in for a missed pick up, the customer service lady stated to me that they would not be coming out other than my original next pick up date. I came home to realize my trash was picked up and the gentlemen walked up my driveway to get the trash, because I unfortunately did not get it down to the road as I was under the impression it would not be picked up earlier. So, thank you, thank you, thank you for being so kind and helpful sir. ! read more

REPUBLIC SERVIES IS THE WORST! I cannot believe this company. They are sneaky with the pricing, contracts, etc. Stay away from Republic Services!!!!!! read more

I called in today to report a missed pick up and also asked to do a exchange of trash cans due to the back side if the trash can is broken in multi places and was told it's a cost to me for about $38 TO REPLACE THERE TRASH CAN..... this is after I have seen multi times when they pick it up my the arm and squeeze it so tight causing it to crack. read more

no negative stars otherwise they'd get 0 stars. Their billing department is ridiculous. We moved into our house 11/11 and set up service 11/13 then we paid our first bill and they collected our garbage can and said my service was inactive due to a delinquent balance of $94 only to find out it was from the previous owners of the house (the billing date was 11/11) so then I get another bill for charges for picking up and dropping off my garbage can and the recycle bin which they didn't even take because it was in my garage lol and they charged us $63 for gas for their truck.... I canceled my service and definitely do not recommend them at all. Some shady stuff is going on there and I'm not getting cheated for their mistake. DO NOT USE THEIR SERVICE!!! read more

Rented a 20 yard dumpster for residential use. Paid $921.01 via customer service before delivery. Understood this to be the ONLY charge. Called back today for a pick-up and guess what? $157.47 additional charge demanded before they will come out and remove it. Seriously?! Republic Services in Kalamazoo, Michigan has hidden fees. I do NOT recommend using this company. read more

Had for years, they ARE the worst. Final years the bill was almost doubling each year with no notice. Left hand doesn't know what the right one does. read more

Charged me $42.29 to pick up their container after I dropped their service. Took them 30 days and several calls to get it gone. They Charged me $12.29 fuel fee also to pick up. I am on a limited income 100% disability..a Veteran, 72. Unfair practices. Will not recommend. read more

Choose ANY OTHER residential service. This is the most expensive service, when you cancel they will charge you until the end of the month regardless of what day you wish to end service. On top of that they will charge you $30 PER BIN to pick up their receptacles. GOUGE services. BEWARE. IF I could give less than one star I would. read more

Republic is Trash...pun intended. We signed up for them and paid a new service fee. It was easy because we already had the cans at the house from the previous owner. When signing up we asked about additional fees and were told there were none. The first bill arrived and we not only had a fuel fee but also an administration fee right after paying start up costs. So we cancelled and went with a more local company. We were charged a fee for leaving and then Republic picked up our bins 3 days earlier than we had agreed leaving us with nowhere to put trash bags for 3 days. A month goes by and we get a late service bill from them saying that our payment is past due. When we called they told us that the bill should be zeroed out in 2 days. Overall this trash service is very shady and if you have another option in your area I'd go with them read more

Do not use them for your home garbage/recycling pickup in West Michigan. Use Best Way. I had Republic for the past 10 years. The first 8 were fine but my bill went from $90 every 3 months to $225 every 3 months for the exact same services. Then about a year and a half ago they started missing pick ups on a regular basis. I'd say average of about once every 3 weeks. I would get a message saying it was because of driver shortages or weather which I guess I can understand but the price of service kept rising. Wouldn't you think if you have less drivers to pay and less trucks using gas on the road the price would go down? Or if you are not going to provide the service promised maybe a credit to your customers? Last complaint: Once cancelling and moving to Best way (Best Way was half the cost of Republic and services has been great), I called Republic to make sure everything was set and I did not owe any more because I'd seen some reviews where Republic was gouging customers that cancelled. I was told that I was actually to receive a credit so I would have a check in the mail soon. Nope. They charged me $145.33 to pick up the containers. When I called to complain I was told that this was just their policy. Brutal company, not sure how they stay in business with so much competition. read more