The customer service and working with Dalton has been a great experience. We had a family situation that he was able to help us through. He stayed on top of it for me. I would definitely say he goes above and beyond for customer satisfaction. He is not like your advage sales person..he actually cares about you as a person. He help me with communication with the company..I would highly recommend him and everlights. Thank you again Veda and George read more

I spent over $5,000 on this system and have been extremely disappointed with the company's customer service and support. When issues arise, repairs can take 6-8 weeks, which is completely unacceptable for a product at this price point. It is nearly impossible to speak with an actual person unless you have a very basic support question. For more serious problems, you're left waiting with little communication and no meaningful assistance. The product itself may look appealing, but the lack of responsive customer service and excessive repair delays make it difficult to justify the investment. There are many other companies offering similar products, and based on my experience, I would strongly recommend exploring those options instead. I would not purchase from this company again and would not recommend them to others. read more

I reviewed Everlights a couple of years ago. I actually wrote two: one slammed them for a product that didn't work well; the second was praise after they got it together. After a couple of years, it just doesn't work AGAIN! I have looked at other reviews. This review reflects many others. Our start about three years ago was a little rough, but we got it figured out. I even referred two neighbors. Now, I can't modify the lights. They just do random stuff. I've sent emails and called Customer Support. As someone else said, "crickets!" Finally, I learned today that they will address my problem "within a few weeks!" How's that for great customer service! They're backed up because their system is faulty and they can't (won't) respond in a timely manner. I told them that I'm going to have a banner made for my lawn that says, "Don't buy permanent lighting from Everlights - they're faulty!" As others have mentioned, if you want permanent lights, shop around. There has to be a better company with real customer support. I, too, wish I hadn't spent (wasted) my money with this inferior company and a poor product. read more

SAVE YOUR MONEY, GO WITH ANY OTHER LIGHTING COMPANY. We have had nothing but trouble since the install. Our longest stretch of "no problem service" is 3 months from April 2026 until today July 3rd 2026 and still UNRESOLVED! We currently have no lights thanks to lousy Customer service for the whole Fourth of July week! Sad we can't even celebrate our country's 250th anniversary with our $7,000 lighting system that we've had since November 2024. Customer Service gives you the run around and doesn't call back when they commit to return a call with answers! it is really annoying to spend my money on things that are unnecessary to line somebody else's pockets and get nothing back in return! Customer service means everything to us! After redoing my whole Wi-Fi system to accommodate the Lights, which was several hundred dollars and a few companies coming by to help me figure it all out I am now told by EverLights Customer service people that I must make a new account. Apparently my three year-old account is having some problems. What's up with that?!!! in an attempt to make a new account and or change my password, I'm getting these goofy loops that only allow you to set up your email for their newsletter which I really don't give a darn to receive because I'm going to call another company out to see what they can do about switching out these lights! SAVE YOUR MONEY TAKE A CHANCE ON ANY OTHER COMPANY! We missed any opportunities to receive the perks of providing referrals to our friends because we are embarrassed to say that EVERLIGHTS are too lousy to recommend! read more

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BIG ON SALE. NOT ON SERVICE. Had the lights for 4 months and they are not working. Called customer service on Day 1 (and sent a corresponding text to the same support number). 24 hours later...not a word. Another VM on day 3. It is Day 6 and I have still not heard a WORD. Not a "we are busy, set an appointment, nope. NOTHING." We tried everything on their troubleshooting website BEFORE calling too (and left the VM about that). This is TOO big an investment to have this crappy of customer service. As of now, WOULD NOT RECOMMEND! read more

Buyer Beware!!!! Everlights were sold to me as being "Permanent Holiday Lighting" Great deal right? You will never have to deal with your lights again! Thats the sales pitch. Now just 6 years after installation its time for my roof to be replaced, and every roofer that quotes my house says, "oh no....sorry, you have Everlights. They install them in drip edge so when we replace your roof, the drip edge gets torn down and replaced, so you will have to have them take down your lights and then pay to have them re-installed". Im thinking, "no way, Everlights wouldnt do that to their customers would they???" Oh you bet your sweet butt they would and will do that to you!! "Sorry sir, our 'front facing' lights have to be installed in the drip edge, we will cut the lines and after the roof is replaced yo u will need to pay us to put them right back up in the NEW drip edge!" So in 20 yrs I can pay to have it done again? This is why other companies install their lights under the soffit, so its actually PERMANENT! Watch out, unless you want to keep paying for these lights everytime you have maintenance done your roof!!! read more

Terrible product, terrible customer service. Our system still doesn't work after multiple repairs and being told we needed a new system installed 7 months ago. Zero communication and we can't get ahold of anyone. This has been the most frustrating company I have ever worked with. I tried to hold off leaving any reviews hoping we could find a solution, but the lack of communication and taking ownership of the issues by the company has taken its toll. read more

Would give zero stars if I could. System only worked for one season. Now intermittent lights come on randomly. (One here...two there) App does not respond, so we can not even shut off the system. Had them come out to "fix" and tech talked about shoddy install job. Even after he replaced some sections, still did not work. After several years of complaining to them, finally got a response and they will replace system with a "discounted" cost of $9500. Disappointed this company is still allowed to do business in Utah. Worst investment I have ever made. Heed the other one star reviews. The 5 star reviewers just haven't had their system long enough to have to deal with a non responsive company who will not stand behind their product. read more

We were told that these would be the best quality lights and they would keep working for 30 years. First, the bridge stopped allowing us to make changes. Then, the lights stopped working entirely. We call about once a week, and we still have not gotten a response. Spending $3,000 and waiting 2 months for a response is very poor customer service. read more

Installed lights about two years ago. From the very beginning, issues with synchronizing lights, using phone and app. Several months later ultimately identified as the control box which needed to be replaced. The service manager for my area was fantastic. Admitted to me that multiple sections of the lights were installed incorrectly, but luckily he could fix them. Intermittent issues with lights since then, but they were repaired relatively quickly. Beginning September of last year, I've had erratic behavior with my lights and I've left multiple messages and emails and text messages for the team. They simply stated they are backed up and have not responded in several months at this point. Initially they were communicating but I haven't heard anything in over four months. I replaced the transformer on my own and now I have several burned out LEDs and left them a polite email, stating if they can ship me the lights that I will splice them and repair this all myself. Haven't heard a thing. Morally and ethically wrong. At this point, I really do hope they go under. This is complete nonsense. I submitted a BBB complaint and they didn't the company didn't reply to the BBB. I feel bad having recommended several neighbors initially. When the lights work, they are fantastic. But good luck getting them to work consistently and hope you have even better luck getting a hold of someone for service when you need it. I simply want the parts so I can install them myself. I'm not sure how a company like this can operate knowing that they are ignoring so many requests for service. One other tidbit. I ended up calling the Orange County office and spoke to an install scheduler. He stated he was relatively new and wasn't aware of all the other issues. He directed me back to customer service which of course I left another message for several weeks ago. Whichever company representative response to this, please spare me from telling me to call customer service or leave a generic response. If you want to take action and do the right thing, feel free to contact me to schedule a repair appointment and reimburse me for the transformer that I purchased. DO NOT buy these lights. Trust the negative reviews. I believe the company is trying to make as much profit as possible, and is delaying service intentionally. read more

Absolute don't buy. They don't service there lights. I've been waiting over a month and no scheduled time yet. Very frustrating read more

Everlights - Lighting Fixtures & Equipment Near Me - Lindon, Utah

I've installed these lights on 9 homes. Of the 9 homes, I've had 3 bridges go bad, a power box fail, 6 bulbs burnt out and it's been less than a year and a half since the installs. The product is terrible and the their reps are awful. Steer clear. read more

So beyond frustrated! We've had our lights for 3 years and now they are glitching out, not working, or only 1/3 of them on....and then won't turn off. I've left voice messages, texts, email over 3 weeks ago with no response. Will contact BBB next! Such poor customer service! Definite Buyers Remorse! Do NOT buy!!! read more

We recently had everlights install lights on to our house and we couldn't be happier. Not only was Jakob and Jay very pleasant they worked through the rain and bad weather to make sure it gone done the same day. The range and ability of what these lights can do through the app is amazing. We are so excited for every holiday going forward being able to adjust our lights for any and all occasions. I couldn't recommend them enough for a hassle free permanent solution that's barely noticeable when it's not turned on. read more

Just got these installed and we are SO happy! Dalton did a great job walking me through the process and getting me financed. Stan from Ambian Solar installed them. He was professional and never gave up when faced with obstacles. They did a fabulous job matching the trim colors of our house. Everything looks great and works well so far. It's been so fun coming up with our color scheme for baseball, hockey, football and Halloween. And the best part? No more ladders and tangled lights around the holidays. I can't wait to use them year round. Thank you, Dalton! read more

Everlights - Spooky lights for Halloween! - Lighting Fixtures & Equipment Near Me - Lindon, Utah

I am very unhappy with Everlights. We have had quite a few issues since they were installed but I have overlooked it since the company did a good job responding and getting the issues corrected. Recently, our lights quit working again, I have tried contacting support several times. Our initial request was emailed 2 weeks ago, we have received no response and now, no one answers the phone. If you are looking for permanent lighting for your home, I would seriously consider another company read more

Tyler Kennedy came out after months of our lights not working. He spent a great amount of time making sure all our lights are working now . We are so Thankful to him and the great job he did. He is a huge asset to the company. read more

Everlights has terrible customer service. We had a $35,000 project installed on our property in Alpine 2 years ago. Our lighting system has not worked consistently for the 2 years since installation, and Everlights has never addressed the problem after innumerable requests for service. In fact, we haven't been able to talk to a real person or get a response from Everlights. We are now left to engage legal counsel and pursue litigation to try to resolve the issue of a workable lighting system. read more

If there was a no star rating, that would have been the rating I give. Considering EverLights decorative lights? DON'T!!! Spent almost $3K on their system during the summer of '23. At best, this system has worked maybe 55-60% of the time. Anytime there was rain or extreme heat, the system would go down. Sometimes service requests were responded to, but would be weeks out with any repairs made. Most of the time there would be no response in terms of anyone answering the phone, responding to a voicemail or responding to an email. Now, in southern Utah they can't even keep technicians employed. I ran across one of their technician on the streets one day and stopped and talked with him. I had multiple requests for service into their Linden,UT office, but according to him there was nothing showing our request in the work orders in the St. George office. He indicated, with some frustration, that they are being told to concentrate on new system installations, not repairs. Their owners right now only want to concentrate on sales and not maintaining their current customers. I found that statement to be credible because I've had service requests in now for several months and they will not return calls or let me know if my system is ever going be repaired. So, the Everlights system is going to be completely removed this week and I've purchased another system from another company (for another $3K) that I've researched. I wish I would've done a better job researching this three years ago. There is no legal recourse I can take, the money I would spend going after them legally I will be better spent on a new system from a more reputable company. But hopefully, multiple social media messages like this one. I'm leaving on Yelp will give people a heads up on about how bad of a company they really are. read more

My mom who is 80 years old cannot get them to come back out and properly install the lights. They ran the cord "over" the roof shingles so it's exposed to the weather. She called them and they wanted another $200 to fix this poor installation, see paid the $200 back in November 2025 and now it's May of 2026 and they will not come back to fix it. read more

I bought these about 5 years ago thinking it would be ideal to not have to worry about dealing with my roofline ever year. To the contrary. The first year was fine; however ever year after there is always some issue with the lights. I always have to call Support and spend money to have someone come to my home and repair them. Other issue is that you never know you need repair until the season and support always tells you they are too busy with jobs for the season. Or, they never answer the phone or emails. It is not worth it, I wish I never spent the amount I did for these lights. read more

My installer Eduardo was exceptionally professional and meticulous. He did a fantastic job, communicated each step of the way, was very courteous. I would recommend this without reservation read more

Fast & friendly service. affordable when compared to putting up the lights every year. We LOVE our lights!

The lights are great when they work, but I have had my system fail twice since it was installed a year ago. Each time it has taken the service department 1 - 2 months to even send a technician out to correct the issue. My lights currently do not work. If I had known of the lack of support, I would have purchased a different product. read more

Absolutely Zero Customer Service ! First system installed worked properly.. 2nd and third systems has been an absolute disaster!! Been trying to get someone out to fix our system in Orange County California Since December. All we ever get is promises we are in the "Queue". I'm sure other companies offer similar products... Save yourself aggravation and find another company... We are requesting the entire system be removed and Money refunded... Probably will end up in litigation so please save yourself all the trouble we have been through!!! read more

Deeply Regret Choosing Everlights I strongly advise anyone considering Everlights to think twice. Our experience with Everlights started out promising--quick response, a fast full-home quote, and a salesperson who was attentive and flexible. We were genuinely impressed and excited. That feeling didn't last. We were told someone would call to get us on the schedule. Two weeks later--crickets. We reached out, and our salesperson tried to help, but even he couldn't confirm when our install would happen. Eventually, he got us a date. Install day comes... and no one shows up. Worse? When we called the company, they had no idea who we were. We had paid a significant deposit, yet somehow, we didn't exist in their system. How does that happen? We chased them for days, getting the runaround from people who couldn't (or wouldn't) help. Only after our salesperson gave us personal cell numbers for a few higher-ups did things finally move forward. The install itself? A mess. After day one, the crew realized they'd installed the wrong version of the system and had to tear it down. They returned a week later, rushed through the job, and left it "mostly finished." They told us they usually set up control "zones" (front, back, sides) but didn't have time and would come back after the New Year to finish. Spoiler: they didn't. Then the system failed completely. We followed the procedure--submitted a ticket--and got radio silence. It wasn't until we replied to an automated "rate your system" email that anyone got back to us. That's the level of support you're in for. After the fix, we asked again to have the zones completed. We were told someone would come Monday. Monday came. Monday went. No one showed. No call. No follow-up. Weeks later, we ran into an Everlights rep at a home show. He promised to follow up--and to his credit, he did. But now? They're saying we'll have to pay to finish what the installers promised to do at install time. Let me be crystal clear: We were told this would be done during install. We were told again it would be scheduled later. At no point was a charge ever mentioned--until now. Yes, they're pointing to the fine print in the agreement. But after the chaos, delays, ghosting, poor communication, and broken promises, this is nothing short of petty and insulting. We spent over $10,000. And they're haggling over something they failed to deliver? Everlights had every opportunity to turn this around. Instead, they chose to be difficult, disorganized, and dismissive. If you're considering this company, ask yourself: What happens when something goes wrong? Will they show up? Will they fix it? Will they honor their word? Based on our experience, the answer is no. read more

We love the lights , but didn't really like the promptness of getting them put on . It takes several months to get someone to hang them . Chris came today and did a great job hanging them and answering any questions we had. read more

I'm in the same situation as Kandie B - lights worked great for 9 mos then started having controller issues a month ago. Followed all the online troubleshooting and it points to "Tech repair required". Also not returning calls or emails. The lead installer's email bounces, the sales person's phone is disconnected. Starting to worry I get Mike N's treatment :( read more

Community service message. For 4 years I have been having problems with my everlights system. I have had 5 crews come out and try to repair them. The last guy was from out of state. He suggested a total tear out and redo. Upper management has been dithering for months. I am completely unsatisfied with the customer service. Don't get ripped off by this company. read more

Everlights - Malfunctioning Everlights system - Lighting Fixtures & Equipment Near Me - Lindon, Utah

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I am very frustrated. We have had our system for less than a year. We've had to have the bridge replaced just a few months after installation. Now, our lights are malfunctioning. For the last 30 days, I have made about 10 attempts to contact them to give me service. One guy called and did nothing buy apologize for the bad customer service - he acknowledged that they are understaffed and currently are not meeting decent time frames on their repair jobs. I am seriously regretting purchasing the product from this company. read more

Do not do it. The demo is pretty. It sounds like a good idea. Trust me, it isn't. It is an expensive mistake looking for a place to happen. The lights look cool *IF* they work. Ours did for a day or two after the install. They are almost invisible during the day - you really cannot see the install - just like they say in their marketing copy. But because they don't work at all, mine are also completely invisible at night. New house - I had to have Xmas lights. So, I reached out to Everlights in November 2024, was given a Everlights installer in Florida to do the installation. Lights worked for a grand total of 2 days after installation. The Everlights installers were clueless. Front yard full of ruts, dead grass, etc. from their lift and no lights. I even got a message from the Everlights installer that they "might have deleted my set up as they still had it programmed into their phone - but here's a handy video for you to try to fix it yourself." - that was the last I heard from the installer. The run around started in high gear - their installer disappeared. Everlights Support infrequently responds to messages. Support passed me along to an individual employee who infrequently answers correspondence. He recommended a 2nd installer to come fix the mess created by the first company. Spoke to the new installer once - and they disappeared. We have done the dance of reboot this, reboot that, send me pictures of that, etc. to no avail. To be honest, it is like they do not know what was installed. "Do you have v2 or v3" is a frequently asked question. One would think they would know what they sold to me. This is a headache you don't need and money that would be better spent if you piled it up in your driveway and set it on fire - at least you would be saved the torment of trying to get a straight answer and/or trying to get your money back without a law suit. Everlights does not seem like an organization that cares much about service - I've been talking to them since before Xmas 2024 to get the problem resolved (it's almost the end of January 2025 when I am writing this). It feels very much like, once they get your money, they make it as painful as possible if there is a problem in hopes that you will just give up and go away. They honestly seem completely unconcerned if their product works or not. Really, just don't do it. If you really just HAVE to have Xmas lights (like I did), do yourself a favor and buy them from someone else. You'll thank me for steering you away from Everlights. read more

I LOVE my lights, set up was incredibly easy, and the guys hooked me up! I got a great deal, AND they ended up throwing in extra for me. I love that the app allows you to control everything. Great product, great customer service, great price. read more

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We had our lights installed almost a year ago. We've enjoyed Christmas, St Patrick's Day, Mother's Day, random celebrations, the 4th, Labor and Memorial Day and been very happy with all of it. Fall came and my orange lights showed up green? I called Tech and we worked on some issues and sent pics in. On the second round of pics(so they could see what I saw) they sent a crew out to take a look. They came and made a replacement to some component that was causing some issues, and also informed me that my version had some issues with ORANGE. The tech helped me create my own special FALL sequence that has different shades of orange that I can now use every fall. He worked with me and helped me adjust to get exactly what I wanted. Now when I pull up at night I have the perfect FALL colors that make me and my family very happy!!! Totally satisfied and appreciate the time and effort to make sure I was 100% satisfied! read more

I have had Everlights for two years now and love them!!! There are several homes in our neighborhood that have permanent lighting and I feel the Everlights brand to be the brightest and most appealing. The instruction and informational YouTube videos are the best. read more

My name is Sara and I live in Draper, I just spent $5000 on these lights and one night they quit working. They sent me this small little tiny chip and expected me to put it in their mechanical box. I'm supposed to unscrew something on there box. The screws were not easy. Don't get these lights. Then their customer service just totally blew me off and sent me to some answering machine. And then they said they would send me out another box, didn't tell me when. I didn't realize I had to turn into an electrician in order to have these lights work. Since I've written this they did send someone out the next day that replaced the box themselves. If they work for a year and customer service other for me for a year I'll raise this to a five then. read more

I got 5 written bids from companies that do lights. I learned a few things during the process. One thing you need to make sure of is that the manufacturer has their own installers. There are a lot of companies that do installs for various lighting companies. Problem is that if there is an issue, they point fingers. The install was perfect. Carefully tucked wires away and made things as non intrusive as possible read more

Four years since my install and every fall I have to troubleshoot something so I can use my lights. So frustrating. read more

Everlights - Go Utes! Guess only half my house will be cheering on game day. Four years since install. - Lighting Fixtures & Equipment Near Me - Lindon, Utah

We have had our lights for over a year now. Previously, we had custom lights that would get installed and taken down every season. Each year it was more expensive to get them put up so we looked at lots of permanent holiday lights companies. We went went with Everlights and have been very happy. Everyone who visits and my neighbors remark on how great they look. We celebrate All the holidays and then some! Super happy with the product and the people! read more

We absolutely love our Everlights, money well spent! They look beautiful and you don't even know they are there during the day. We had a great experience from the sales rep, Drew to our installer, Joe. I cannot recommend this company enough. We look forward to using them for every holiday and for regular days, thank you Drew and Joe! read more

I have been trying to get my lights repaired for 2 months. They charged me for a visit , and have never shown up and won't return my calls or emails with a response of when they will come. read more