Great people to do business with…read more Good deals good services Friendly people Ask for Marvin if you're buying, he'll steer you right

Parts Manager Jeff Hung up On a phone call when I requested a core credit for two items that I…read morebought last month I had all the documentation to prove that there were core credits in which he refused to verify. For two modules, I purchased he flat out refused to help me would not call the parts associate that sold The items in the first place to help clarify as well. Will report them to BBB, consumer protection bureau, as well as the city of Sevierville with Presenting all the documentation with the recorded phone calls I've had with all the associates, including the manager to prove my point In which is valid as well as factual. DO NOT BUY OR DEAL WITH THEM from them. Makes sense as to why they have such low ratings As well as numerous similar reports Experienced by other patrons.

Perfect service! Went to find a safe and functional vehicle for my family and was greeted with…read moregreat smiles and wonderful service. The manager was very kind in assisting me with finding my car and helping me at a reasonable price. Great business!

Avoid!! RUNNNNNNNNNNN!!!!!!!We were pre- shopping cars yesterday afternoon. We like to look when…read morethe lots are closed so we can get an idea of the vehicles we want to look at closer without being harassed by sales people. We had stopped here and been out of the car less than 5 minutes when a car with a very angry woman driving came flying into the parking lot stopping just short of hitting me. As she came to a stop, a man jumped out of the still moving vehicle and opened the back door to release their very large attack dog on us and then shocked the dog as it was about to close down on the thigh of our teenager. The man asked what we needed. We advised we were just stopping to look he then made up an excuse about leaving a license plate on a car that he had to come back and get.... he had the plate in his hand when he jumped out of the still moving car!!!!!! I have never been so insulted and terrified in my life. How dare you set your dog to attack us!!!!! RUN from this place! This is NO way to conduct business and had your attack dog made contact with any one of us, I assure you that the woman with the nasty scowl on her face would have had far more to be concerned with!!!!! You should be ashamed of yourselves!!!!!!! We are coming back this afternoon to buy virtually the exact same vehicle we stopped to look at on your lot from another dealer.

I recently bought my wife a Mustang GT Convertible for her birthday and we brought it to Rocky Top…read moreFord for its initial service. We found all of the staff very nice and genuine. They did a great job of servicing her car and provided a detailed inspection report. We're looking forward to working with them in the future. We also found the Dealership to be very nice, clean and uncluttered. Service waiting area was comfortable and I wouldn't hesitate to wait there in the future.

Untrustworthy - NEVER TRUST or USE SERVICE!!! I was in town for the holidays with my family when…read moremy car wouldn't turn on so I had it towed to Rocky Top Ford Service thinking the Ford dealer would be my best option when from out of town. The service department lied and said that 3 parts failed and I would need to replace all at the cost of $2200. (Module, fuel pump and high pressure pump). Im mechanically inclined and didn't believe them. Well I'm glad I didn't, all I need to replace was the fuel pump which the part at their cost was $800+, I got it from a parts store for $300ish a replaced myself. Saved $1800 by not falling for their bs. They figured they had me by the b*lls since I was 600 miles away from home and tried to get me. Scammers. This is the type of service department that gives dealerships bad reputations. I was ready to pay for a pump, but to tell me it was both pumps and a module when infact it wasn't is disgusting and I feel bad for everyone who ever uses this service department as I fear they're all being hustled, even if it's for an extra $50. Run.

WARNING: Do Not Do Business With These THIEVES!…read more We are a transportation company that was hired to transport vehicles for this dealer. We fulfilled our contract, picked up and delivered the vehicles on time, and everything went smoothly at delivery with no complaints whatsoever. Yet, these dishonest people had the audacity to STOP the check without reason! We've done our part and provided quality service, only to be met with unprofessional, shady behavior on their end. This is a textbook case of theft, and we will be reporting them to the proper authorities. DO NOT engage with this company. They have shown they cannot be trusted and will try to cheat you. Highly suggest you steer clear if you value honesty and integrity in your business dealings.

After having some time to calm down and reflect I can write an honest review on the experience my…read morefamily had with Right Price Auto. If you want an agent that is great at her job, NOT pushy and willing to do what she needs to for you by all means please ask and go see Brandi, she was hands down great and a solid 5 stars. Then why am I giving this review a 1 star review then you ask, well that would be because the owner/manager doesn't keep his words when you make a deal with him on the vehicle. Approximately 2 weeks ago my mother purchased a car from this dealership. She loved the car and what features it had except for one thing, the tint percentage that the car was in. For her it was just way too dark. I am talking drug cartel can't see the person on the inside let alone any car coming up on you from the outside dark. It might be the match for others but not for her. When my mother went to the car lot she told them straight out she doesn't like pushy agents and she knows exactly what she was looking for: A Ford explorer, close to her previous explorers age so 2015 or newer, 4x4, heated seats, towing, you know the common works for the newer cars. While working with Brandi there was a gentleman present with her that asked my mom what it would take to make the sale as they had cars to move around. My mom was very forward she said she likes the car but not the darkness of the tint so she would like that removed of the front. The manager/owner said no problem we can make that happen. This is where my 1 star review is going to come to surface. My mom put a deposit on the vehicle and they scheduled the car for the tint to be removed that Wednesday. We brought the car back Tuesday night for service Wednesday. When we dropped the car off she spoke with a couple different people letting them know that she really needs the tint off the front of the car but wouldn't mind it taken off the whole car. On Wednesday about 4/5 p.m. my mom received a call from Brandi telling her that her car was done, BUT they only took the tint of the windshield ONLY. My mom was explained that if they took the tint off of the all the windows Brandi would not have received her commission. That there was no profit in them taking the tint off of all the windows. When my mom arrived at the car lot, they told her they could take the rest of the tint of for $150, or she could remove it herself. Don't get me wrong my mom is a fully capable woman and as never allowed anything to stop her. This however really pisses me off. Hey Right Price Auto, my mom bought your car out right $14,000 flat with tax. No BANKS, NO LOANS, NO WAITING ON APPROVAL. You had the check the next day in hand when you provided her with the key, with your word that you were going to take the tint off of the front of the vehicle. Now I have talked to multiple car fanatics, car mechanics, tint specialist, questioning them on what they consider to be the front of the vehicle and remarkably each one told me the following: windshield, front driver side window, front passenger window, and if it applies the little quarter windows if it on that specific car model on the front. So why is it a different story at your dealership. Why give a hard-working woman you word that you could remove it for the cost that she was willing to pay only to back out and say there was no profit in it for you, let alone that it would threaten the commission of your sales agent. That is very shady if you ask me. I personally would not buy a car from this lot unless the things that I am wanting done for the specific/set price is in writing and signed by all involved. That way rightfully I can hold you to your end of the bargain, unfortunately in this case we did have to go else where to have someone remove tint and it is 100% better to be driving in the car now. Even your "mechanics" when the car was initially dropped off knew what car was brought by calling it the "drug/cartel car". I hope and pray the next person that buys a car from you that you do better for them and not go back on your word.

My vehicle broke down on I40 as I was driving through the area on my way to FL. I had it towed to…read morethe dealership on a Sunday then went in early Monday morning. I was greeted by Kenny at the service desk. He took great care of me and kept me informed of progress the entire time. Being from out of town with a broken down vehicle can be nerve wracking. They were able to determine it was the fuel pump. Luckily I had the extended warranty so Kenny took care of everything after that. I rented a vehicle and loaded up my stuff and continued on to FL dropped it off and returned the end of the week. They were able to fix my vehicle the following day and even addressed a recall item that was due. This was probably the best service I have ever received at a dealership including mine back in AZ where I purchased my vehicle. Thank You Kenny and Rocky Top you all were GREAT!!

Took vehicle in for a recall, vehicle started up fine before taking to them. Now, been driving…read moretruck for 2weeks and some change been having starting issues after getting it back along with my power windows going out everytime the truck doesn't start but if on works the other works aswell, recall was an ignition switch wire issue.

Lower mileage car, reasonable price, excellent customer service from Sheree…read more Would buy from this dealership again

This guys are top notch in that area! Great customer service and great prices. Thanks a lot for my…read moreChevy Sonic