After being in a pinch and finding they had the car we wanted online Vincent helped us get the…read morepayments where we needed to have the perfect car for our family. Thanks so much!

Just bought my car from James and the customer service is unmatched. He even came in on his day off…read moreto sell me the car. I 100% will be coming back if i need a new car in the future. definitely recommend anyone to buy from them!

Parts Manager Jeff Hung up On a phone call when I requested a core credit for two items that I…read morebought last month I had all the documentation to prove that there were core credits in which he refused to verify. For two modules, I purchased he flat out refused to help me would not call the parts associate that sold The items in the first place to help clarify as well. Will report them to BBB, consumer protection bureau, as well as the city of Sevierville with Presenting all the documentation with the recorded phone calls I've had with all the associates, including the manager to prove my point In which is valid as well as factual. DO NOT BUY OR DEAL WITH THEM from them. Makes sense as to why they have such low ratings As well as numerous similar reports Experienced by other patrons.

Substandard service all the way around…read more Sad that they don't care about their customers. Not really. No proper greeting. No thank you.

Perfect service! Went to find a safe and functional vehicle for my family and was greeted with…read moregreat smiles and wonderful service. The manager was very kind in assisting me with finding my car and helping me at a reasonable price. Great business!

Avoid!! RUNNNNNNNNNNN!!!!!!!We were pre- shopping cars yesterday afternoon. We like to look when…read morethe lots are closed so we can get an idea of the vehicles we want to look at closer without being harassed by sales people. We had stopped here and been out of the car less than 5 minutes when a car with a very angry woman driving came flying into the parking lot stopping just short of hitting me. As she came to a stop, a man jumped out of the still moving vehicle and opened the back door to release their very large attack dog on us and then shocked the dog as it was about to close down on the thigh of our teenager. The man asked what we needed. We advised we were just stopping to look he then made up an excuse about leaving a license plate on a car that he had to come back and get.... he had the plate in his hand when he jumped out of the still moving car!!!!!! I have never been so insulted and terrified in my life. How dare you set your dog to attack us!!!!! RUN from this place! This is NO way to conduct business and had your attack dog made contact with any one of us, I assure you that the woman with the nasty scowl on her face would have had far more to be concerned with!!!!! You should be ashamed of yourselves!!!!!!! We are coming back this afternoon to buy virtually the exact same vehicle we stopped to look at on your lot from another dealer.

I recently bought my wife a Mustang GT Convertible for her birthday and we brought it to Rocky Top…read moreFord for its initial service. We found all of the staff very nice and genuine. They did a great job of servicing her car and provided a detailed inspection report. We're looking forward to working with them in the future. We also found the Dealership to be very nice, clean and uncluttered. Service waiting area was comfortable and I wouldn't hesitate to wait there in the future.

Untrustworthy - NEVER TRUST or USE SERVICE!!! I was in town for the holidays with my family when…read moremy car wouldn't turn on so I had it towed to Rocky Top Ford Service thinking the Ford dealer would be my best option when from out of town. The service department lied and said that 3 parts failed and I would need to replace all at the cost of $2200. (Module, fuel pump and high pressure pump). Im mechanically inclined and didn't believe them. Well I'm glad I didn't, all I need to replace was the fuel pump which the part at their cost was $800+, I got it from a parts store for $300ish a replaced myself. Saved $1800 by not falling for their bs. They figured they had me by the b*lls since I was 600 miles away from home and tried to get me. Scammers. This is the type of service department that gives dealerships bad reputations. I was ready to pay for a pump, but to tell me it was both pumps and a module when infact it wasn't is disgusting and I feel bad for everyone who ever uses this service department as I fear they're all being hustled, even if it's for an extra $50. Run.

I have to say, this has been the most amazing experience I've ever had! RIGHT PRICE AUTO TN (Dolly…read moreParton Pkwy) has truly earned my business and loyalty. Here's a little backstory: I've spent the last 4 years trying to buy a car from various dealerships, only to be brushed off--either because of how I was dressed or dealers assuming I couldn't afford it. Many places asked me to fill out a credit app before even talking to me, treating me like I wasn't worth their time. But at RIGHT PRICE AUTO TN, it was a completely different experience. Brandi was incredible. She sat with me for over an hour, listening to what I wanted and helping me explore options. Not once did she ask how I planned to pay or push for a credit check upfront. She treated me with respect and made me feel like my time and needs mattered. Once we found the perfect car, she kindly walked me through the payment process without any judgment. Then there's Bo--what a patient and thorough person! He took the time to go over my credit file in detail, explaining everything step by step. We discussed financing options for over an hour, and not once did I feel pressured or rushed. Their willingness to help and their genuine care blew me away. Initially, I was planning to wait until the new year to purchase, but the kindness and effort Brandi and Bo showed me changed my mind. After going home and discussing things with my sister, I decided to move forward. Two days later, I returned to finalize the pricing, test the car, and agree to the terms. What really stood out was their flexibility. On the day I picked up the car, I was running late and wouldn't make it until close to their closing time. But despite that, they reassured me and waited patiently, even though I was coming all the way from Georgia. I can't say enough about how wonderful this team is. From their professionalism to their kindness, they truly went above and beyond. I wish more car dealerships treated people like this. They made a stressful, intimidating process feel easy and comfortable. Thank you, RIGHT PRICE AUTO TN, for making me feel valued and for helping me find the perfect car. You've earned my business for life. Highly recommend to anyone looking for an honest and caring dealership. I'm truly blessed to have found you!

I truly hate having to leave a review like this, but after everything I have experienced with Right…read morePrice Auto, I feel other people deserve to know about my experience before purchasing a vehicle from them. I purchased a 2017 Nissan Altima from the Right Price Auto location on Dolly Parton Parkway. Within approximately six months, the vehicle needed a transmission. When I later attempted to trade the vehicle in, I discovered something extremely concerning: according to the records I found, the vehicle had reportedly been declared a total loss before I ever purchased it. When I brought this information to Right Price Auto, I was told they supposedly did not know about the vehicle's history. However, the records indicate that this occurred before I purchased the car. Despite the situation, they refused to take responsibility, take the vehicle back, assist with a trade-in, or offer any meaningful solution. I was essentially told there was nothing they could do and that I needed to contact the financing company myself. I feel completely taken advantage of. I was charged approximately $14,000 for a vehicle that, after everything I discovered and experienced, was worth only a fraction of that amount. I was left stuck making payments on a vehicle with serious mechanical problems and a history I was not aware of at the time of purchase. Unfortunately, my problems did not stop there. Before discovering the issues surrounding the Altima, I trusted this dealership enough to purchase another vehicle from them--a 2019 Subaru. Looking back, that was one of my biggest mistakes. At the time, I had no idea about the history of the first vehicle or the problems that would later come to light. Had I known then what I know now, I would have never purchased another vehicle from Right Price Auto. I have not even had the Subaru for a full year, and now the transmission has gone out as well. My car has been sitting at Right Price Auto's shop for over a month. They have reportedly installed two different transmissions, and neither one has properly resolved the problem. Meanwhile, I am a single mother with children who has to work and depend on reliable transportation. During this entire situation, I was not offered a loaner vehicle, rental assistance, or any meaningful help getting transportation while my car has been in their possession for over a month. I understand that vehicles can have mechanical issues, and I don't expect perfection. What I do expect is honesty, transparency, and for a dealership to stand behind the vehicles they sell--especially when a customer experiences repeated major problems shortly after purchasing multiple vehicles from the same business. The lack of accountability, communication, and concern throughout both situations has been extremely disappointing. I have felt dismissed and left to deal with problems that I believe should have been handled much differently. I purchased both vehicles from the Right Price Auto location on Dolly Parton Parkway. Brandon was the salesperson involved in selling me the vehicles, with assistance from other employees whose names I can provide based on my paperwork. I rarely leave negative reviews, but after everything I have experienced, I feel obligated to share my story. I strongly encourage anyone considering purchasing a vehicle from this dealership to do your research, check the vehicle history thoroughly, have the vehicle independently inspected, and make sure you understand exactly what you are buying before signing anything. My experience has been financially and emotionally exhausting. As a working single mother, being left without reliable transportation while still being responsible for expensive car payments has been incredibly difficult. I gave this dealership my business twice and trusted them with my hard-earned money, only to find myself dealing with major vehicle problems both times. I truly hope no one else has to go through an experience like mine.

My vehicle broke down on I40 as I was driving through the area on my way to FL. I had it towed to…read morethe dealership on a Sunday then went in early Monday morning. I was greeted by Kenny at the service desk. He took great care of me and kept me informed of progress the entire time. Being from out of town with a broken down vehicle can be nerve wracking. They were able to determine it was the fuel pump. Luckily I had the extended warranty so Kenny took care of everything after that. I rented a vehicle and loaded up my stuff and continued on to FL dropped it off and returned the end of the week. They were able to fix my vehicle the following day and even addressed a recall item that was due. This was probably the best service I have ever received at a dealership including mine back in AZ where I purchased my vehicle. Thank You Kenny and Rocky Top you all were GREAT!!

We had our check engine light come on as we were heading to Pigeon Forge for the holidays. We…read morebrought the car in the next morning and they had it finished in a few days so we could complete our trip to Nashville. They literally saved our Christmas that we had been planning for months. They also helped us deal with our home dealership that had made faulty repairs. Thank you so much

Lower mileage car, reasonable price, excellent customer service from Sheree…read more Would buy from this dealership again

This guys are top notch in that area! Great customer service and great prices. Thanks a lot for my…read moreChevy Sonic

This was a great experience all the way around. The people that work their are very kind and know…read moretheir stuff! They were very accomodating, the vehicles on the lot are good, quality vehicles and pricing and financing is simple and affordable. If you are in need of a vehicle and live in East Tennessee, stop by and see these guys. They will work with you on your financing and put you in a vehicle that is nice and affordable!

Bought a 2015 impala from auto pros Thursday morning found out today Sunday that the rim is cracked…read moreand welded badly that's so dangerous!! I paid every penny I had and just found this out the rims making my tires egg shaped so I have to replace tires and rims.. do not buy from here!!!!!