Worst dealership I've ever dealt with in my 62 years of buying cars!…read more I tell everybody I see not to even set foot on these crooks parking lot! I made a HUGE mistake buying a 2026 Trax from them. They only gave me $4,000 for my trade in and then I saw it on line for $10,000 + all the crooked fees I'm sure they added to it. I also made a stupid mistake of paying $5,000 down. If I hadn't done that, I would have taken the car back and left it at their door, but I couldn't afford to throw away $5,000. Scott flew through the paperwork and didn't explain or discuss the $3,500 he added in extra charges. They saw an elderly 82 yr. old woman and took advantage of me big time! I'm barely 5' tall and it was when I was driving the car home that I discovered the car was WAY too big for me to drive. I couldn't even see over the huge hood or if I was in my lane or not. Then when I finally made it home, I couldn't even get out of the car as my feet lacked 10" reaching the ground. So I have to jump out on a deformed and painful hip! I'm too scared to drive the car because it takes up an entire lane and I can't see the sides of the road over the huge hood. So it just sits in the carport and I have to pay Ethra to take me to my doctors. Bottom line is...this car is totally unacceptable! I started telling these issues to the salesman and that I needed to return it. All he said was that he didn't know anything that could be done. So why did they have on their web site "OUR GOAL IS TO PROVIDE YOU WITH AN EXCELLENT PURCHASE AND OWNERSHIP EXPERIENCE"! When I told them that was just a big LIE, then their web site was changed and that motto is no longer on there! I wrote the owner of the dealership, Charles West, a 2 page certified letter explaining my age and physical handicaps that inhibit me from driving the car. I begged him for help and he didn't even have the decency to respond to my letter! I told my story to GM Financial and GM Customer Care and nobody would help me! So the paper floor mat in my car that says "CUSTOMER SATISFACTION IS OUR #1 GOAL" is another big fat LIE!!! Other reviewers mentioned that they won't return calls or e-mails and that's true too. I have sent Scott numerous e-mails asking that he cancel the OPTIONAL charges he added to my invoice and he just ignores them! I've only had the car a few weeks, and now there's no option left but to get rid of it. I will be selling it to Carmax and I'm LOSING $6,000.00!!!

I went to try out an expensive used SUV. The salesman didn't know anything about it, except to…read moreopen and start it. I don't need to see the seats and back area. I think he thought since I was female and elderly that it was all I would need to see. I knew everything about it. I research before I spend $65000. This was a 2025 Range Rover. There was no history on service at all available on Carfax. I would NEVER buy a vehicle without seeing a service record. Then we they printed me a quote there was a theft deterrent fee $499. When I am spending my cash, I decide what I am buying. I told Ron, the salesman, I was not buying that, because I didn't need it. He said he would have to get permission to see if it could be removed. I worked for the government for 25 years and I know laws. My husband was USAF and my son USMC. They served to insure we have rights in the USA. I have never seen a law that states we have to purchase a theft deterrent on a vehicle. I also know to read every line on a purchase. I don't go in and just sign papers. I make my deals with an out the door price. I don't let them start adding stuff to my price. I suggest that the dealership should have someone knowledgeable about THE vehicle being looked at to show it. I want real answers. I know vehicle mechanically. I don't let pretty get involved. I want mechanically sound vehicle with service records. I don't need free oil changes from them. I take my vehicles to the vehicle's dealership for services. They are trained for the vehicle. What I didn't tell them was that I drive a Maserati every day and have for a few years. I didn't tell them I use to be under an 18-wheeler every Saturday as my husband's mechanic helper. I got the feeling I was not the right customer for them. I had too many questions. I wasn't just going to sign papers without questions. That theft deterrent is not getting my cash. I don't care to walk out. The best place in Knoxville is Mini of Knoxville. I suggest if you are looking and want honest salesman, go to Mini. They want to sale vehicles and treat customers great. Never buy a vehicle without research of vehicle and financing. Always tell THEM your out the door price. No add ons to my price. First make sure to go to the store manager and ask for a knowledgeable salesperson for the vehicle you are looking at. I feel like the salesman I had didn't care at all about my concerns. He was the sign here type. I wasted my time. You do NOT have to purchase theft deterrent. I have seen other dealers list it for 299. West Chevrolet put the theft deterrent fee and the law on your website.

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

I just received my 2022 Nissan Altima approximately a month ago from Mike and Gina Jones and…read morecouldn't be happier. Mike was very diligent in making sure I got something I wanted and deserved . The delivery drivers were top notch and represents your establishment well .Could not ask for better customer service.

Outstanding Customer Service in their service department. They ALWAYS make Piper and I feel at…read morehome while having my truck serviced. I have always had impeccable service. Makes me want to buy another Dodge.

Harper Jeep deserves **zero stars** for the way this repeated repair issue has been handled…read more My Jeep has been back to Harper Jeep **three times since March for the exact same problems**, yet the issues still have not been corrected. It has now been in their possession for **two weeks**, and instead of receiving a clear diagnosis, I have been told that parts have been removed while they continue trying to figure out what is wrong. What makes this especially frustrating is that they are now attempting to replace parts that were already replaced within the past month. I have explained this to the service writer, Tim, and service manager, Ricky, at least **five separate times**, but it feels like no one is listening or taking the time to review the repair history before recommending more work. There has been a serious lack of communication, urgency, care, and concern throughout this process. After multiple visits for the same unresolved issue, I expected a thorough diagnosis, accountability, and a real effort to fix the Jeep correctly--not repeated parts replacement, guesswork, and having my vehicle tied up for weeks. I have tried to be patient and give Harper Jeep every opportunity to make this right, but at this point I have lost confidence in their service department. Customers should not have to repeatedly bring a vehicle back for the same problem and then fight to have the service history acknowledged. Sources

Meagan is always helpful and friendly . She got me in and out as quick as possible . I have all my…read moreservice done at Airport Honda.

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

My son purchased a vehicle and also purchased the extended warranty with the guarantee of a 200.00…read moredeductible should anything happen to the car. 7 months later the motor had catastrophic failure. The warranty company denied his claim stating Doug Justus should have never sold him the warranty and voided the warranty. We called Doug Justus and at first they seemed like they would make it right, even going as far as having our mechanic quote them a price for a used engine. After 2 weeks they basically told us they would do nothing. It has been over 2 months with a car he cannot even drive. Very shady company. They do not care about their customers or stand behind their vehicles. Do not buy from here. The bad reviews are telling the truth. He paid Doug Justus 22,000 for the car and extended warranty and now will have to pay 7,500 more to have a car he can actually drive.

Great way to buy a car. Walk around and when you see a car you like, the carfax on in the seat. No…read morepressure sales--just wonderful deals! Totally would recommend.

My name is Scott KIng I am from the family that owned King Ford. I know a lot about customer…read moreservice and selling used cars If you are considering buying a used car from Whitehead Auto Sales, I have 4 words for you. Do not do it! Take my experience with them and save yourself the hassle and expense of what they put me through. I bought a car from Whitehead Auto Sales, Alcoa, Tn, on December 28, 2025. When I drove the vehicle to the bank to get the money to purchase the car, I realized the heater wasn't working. I was not presented with the option for a warranty until after I had paid for the vehicle. I told Austin that the heater wasn't working. He said he would get it fixed. I I told him I didn't need a warranty as long as they would get the comfort system working on the vehicle. He said he would get it fixed. Since it was warm that day on my test drive, we had the ac on, and it worked well. He called the service tech over to set up an appointment the following Tuesday. If they were not willing to repair the issue, I would have walked away from the purchase immediately. The car has been back to the lot 5 times over 4 months to get the comfort system to work. Once it became apparent that the repair might become expense, Robin Whithead advised they would not be willing to repair. I should have taken the technician's warning at Firestone that Whitehead will do the cheapest repair even if they know it is not the proper fix solution. I guess all I can now is sue them.

Car we sent a message about and told was available, had been sold within hours of us arriving. We…read morethen test drove another vehicle, the ac was out. We asked about it getting fixed and was told we would get a return call, never happened. Very disappointed.

I called Twin city Nissan . Spoke to Mike Jones . He ran my credit said i was approved…read more Went in to the car company drove out with a new car. Mike was so helpful. Very polite, Mike ask me to bring in all my information and was approved. I was only thete for and 1 and half . Thank you for allowing me to get into a new car. Your very professionaland helpful . I would recomend this company to any of my friends and family. Everyone go and adk for Mije and Gina Jones at Twin City Nissan Alcoa Tn.

Just wanted to leave a huge shoutout for Todd Bernstein. Last month I purchased a 2017 Toyota…read moreCorolla, after being in a nasty car accident. Todd made the whole process so easy, and enjoyable for my wife and I. He offered us a 3 day hold on the vehicle over the weekend for a small deposit that gave me piece of mind, and we were so glad that we decided to take his advice, because when I purchased the car and checked the Bluetooth connections, there were several people who had test drove it after me. Todd was very easy to communicate with, and was very upfront about the story behind the vehicle trade in, showing us the Carfax report, had the vehicle in pristine condition at the showing, and even let us test drive it without supervision, which I feel like is always the most awkward part of driving a car. Overall, I'm most thankful that Todd was respectful of my wife and I buying our first car together, and didn't try to put us into something we couldn't afford, or didn't know how to navigate. I would definitely recommend the Harper Fiat location, as well as their other dealerships around Knoxville where we looked as well. Give Todd a call for all your vehicle needs. I know I will definitely be buying from him again, as long as we are in town!

I am a huge fan of the local Harper dealerships. In fact I buy all my cars from Harper. I have…read morenever had a bad experience at Harper until my last visit to Harper Jaguar. I brought my vehicle on a Thursday for an oil change, never heard anything back all day if my car was ready or if they found anything else. Friday I call over to see what was going on and after 5 phone calls I am told to just keep the loaner car for the weekend since mine is not going to be ready. Still no update to what they have found or what it was going to cost. Monday nothing, Tuesday, after several calls I finally get a call an update to what hold has been. Wednesday nothing finally Thursday the vehicle is ready to pick up only to get there and realize it is not ready and I wait another hour for my car. Only to find out they didn't even fix anything that I asked them to that should have been covered under the Harper Care. I will continue to use all other Harper dealerships except this one. If you buy a car from them that is not a Jaguar, or Fiat they treat you like it. I will not be back; I will pay the $500 deductible to have my car repaired elsewhere and I will be looking for my next vehicle elsewhere as well.

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

Easy to get an appointment, estimates given before the work is done (and costs are less than…read morefranchises.) You receive great value for the work being done. I've had oil changes, new brakes, struts, tire rods, rotors, and a new AC compressor installed. No complaints. Will return.

Great place. They Found an oil leak on my GMC Acadia. They seem like an honest group of guys.read more