My husband and I were returning home from Thanksgiving weekend in Cleveland Ohio when our car left…read moreus stranded on top of Rarity Mountain, Tennessee. After calling AAA and having the car towed to Twin City Nissan in Alcoa Tennessee where a nice man named Brown said we could leave it after hours and that they would look at it first thing the next morning. That was so nice, given that we were stuck out of state and were trying to get back home. The next morning we called and spoke with a man named Jodie, who said their diagnostic work showed that we had a blown head gasket. Ouch. That's a huge repair. We decided that we would rent a car to get back home to Atlanta and have the car towed back home a few days later. Twin City allowed us to leave our broken car there for on the lot for three days until AAA came and picked it up. Not only did Twin City Nissan NOT charge us a three day storage fee, but they also didn't even charge us for the diagnostic. (Our dealer in Roswell GA would have charged us $139 for that). They were so friendly and helpful and we can't thank them enough. The kindness and caring nature of the folks here helped make a crappy situation a little better. :o)

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

Posting for my elderly mother that was just taken by Kirstin in the service department. She came in…read morebecause the car was turning off when driving. She had recently done the spark plugs and fuel module but the issue was more of a throttle body type problem. Reluctantly she brought it here. Kristin told her she needed a tube up with new plugs and a new brake module even though it had just been done. My mother not knowing what to do asked me. The labor she showed me was double book labor on both all data and Mitchell . She then told her she needed crankshaft position sensor and wiring harness again double book labor. I called and spoke to Kirstin and had to tell her how to find proper book labor and she then told me she would remove partial time. It was still a blatant overcharge of labor. I told my mother she should tow the car away but she is elderly and just wanted it back. Kirstin adjusted some of the overcharge and eventually two days later my mom got her car back. Kirstin had a terrible attitude and when I tried to ask for her manager she said he wasn't available. I will be filing a claim with the state. Shame on you Kirstin.

Outstanding Customer Service in their service department. They ALWAYS make Piper and I feel at…read morehome while having my truck serviced. I have always had impeccable service. Makes me want to buy another Dodge.

Meagan is always helpful and friendly . She got me in and out as quick as possible . I have all my…read moreservice done at Airport Honda.

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

I really liked my experience at Doug Justus Auto. It is a totally different car-buying experience…read more-- you can walk around and get in cars on your own time and see how they feel and how they look. After that, you can go in and ask to test drive it, but you are never pressured or hounded by salesmen and you can make up your own mind about it. I was helped by Hunter who was exceptionally kind, patient, knowledgeable, and courteous. All of the staff were helpful and treated me like a valued customer before I had even decided to purchase a car. They worked with me as an individual to find the right car and financing options for me. They know all of their cars inside and out and fully service them before they are ever put on the lot. I highly recommend Doug Justus Auto and will return the next time I'm in the market for a car.

My son purchased a vehicle and also purchased the extended warranty with the guarantee of a 200.00…read moredeductible should anything happen to the car. 7 months later the motor had catastrophic failure. The warranty company denied his claim stating Doug Justus should have never sold him the warranty and voided the warranty. We called Doug Justus and at first they seemed like they would make it right, even going as far as having our mechanic quote them a price for a used engine. After 2 weeks they basically told us they would do nothing. It has been over 2 months with a car he cannot even drive. Very shady company. They do not care about their customers or stand behind their vehicles. Do not buy from here. The bad reviews are telling the truth. He paid Doug Justus 22,000 for the car and extended warranty and now will have to pay 7,500 more to have a car he can actually drive.

Outstanding! Just when I lost hope to find a great vehicle for a great price, I found whitehead. A…read morefamily owned business who stand behind their word! Honest, hand shake, and reliable staff. I drove 3 hours to purchase a vehicle, and they made me feel right at home from the second i called about the car, to hours and days after I left. I will ALWAYS recommend them to anyone I know. Thank you sooo much for everything.

My name is Scott KIng I am from the family that owned King Ford. I know a lot about customer…read moreservice and selling used cars If you are considering buying a used car from Whitehead Auto Sales, I have 4 words for you. Do not do it! Take my experience with them and save yourself the hassle and expense of what they put me through. I bought a car from Whitehead Auto Sales, Alcoa, Tn, on December 28, 2025. When I drove the vehicle to the bank to get the money to purchase the car, I realized the heater wasn't working. I was not presented with the option for a warranty until after I had paid for the vehicle. I told Austin that the heater wasn't working. He said he would get it fixed. I I told him I didn't need a warranty as long as they would get the comfort system working on the vehicle. He said he would get it fixed. Since it was warm that day on my test drive, we had the ac on, and it worked well. He called the service tech over to set up an appointment the following Tuesday. If they were not willing to repair the issue, I would have walked away from the purchase immediately. The car has been back to the lot 5 times over 4 months to get the comfort system to work. Once it became apparent that the repair might become expense, Robin Whithead advised they would not be willing to repair. I should have taken the technician's warning at Firestone that Whitehead will do the cheapest repair even if they know it is not the proper fix solution. I guess all I can now is sue them.

I called Twin city Nissan . Spoke to Mike Jones . He ran my credit said i was approved…read more Went in to the car company drove out with a new car. Mike was so helpful. Very polite, Mike ask me to bring in all my information and was approved. I was only thete for and 1 and half . Thank you for allowing me to get into a new car. Your very professionaland helpful . I would recomend this company to any of my friends and family. Everyone go and adk for Mije and Gina Jones at Twin City Nissan Alcoa Tn.

Just wanted to leave a huge shoutout for Todd Bernstein. Last month I purchased a 2017 Toyota…read moreCorolla, after being in a nasty car accident. Todd made the whole process so easy, and enjoyable for my wife and I. He offered us a 3 day hold on the vehicle over the weekend for a small deposit that gave me piece of mind, and we were so glad that we decided to take his advice, because when I purchased the car and checked the Bluetooth connections, there were several people who had test drove it after me. Todd was very easy to communicate with, and was very upfront about the story behind the vehicle trade in, showing us the Carfax report, had the vehicle in pristine condition at the showing, and even let us test drive it without supervision, which I feel like is always the most awkward part of driving a car. Overall, I'm most thankful that Todd was respectful of my wife and I buying our first car together, and didn't try to put us into something we couldn't afford, or didn't know how to navigate. I would definitely recommend the Harper Fiat location, as well as their other dealerships around Knoxville where we looked as well. Give Todd a call for all your vehicle needs. I know I will definitely be buying from him again, as long as we are in town!

I am a huge fan of the local Harper dealerships. In fact I buy all my cars from Harper. I have…read morenever had a bad experience at Harper until my last visit to Harper Jaguar. I brought my vehicle on a Thursday for an oil change, never heard anything back all day if my car was ready or if they found anything else. Friday I call over to see what was going on and after 5 phone calls I am told to just keep the loaner car for the weekend since mine is not going to be ready. Still no update to what they have found or what it was going to cost. Monday nothing, Tuesday, after several calls I finally get a call an update to what hold has been. Wednesday nothing finally Thursday the vehicle is ready to pick up only to get there and realize it is not ready and I wait another hour for my car. Only to find out they didn't even fix anything that I asked them to that should have been covered under the Harper Care. I will continue to use all other Harper dealerships except this one. If you buy a car from them that is not a Jaguar, or Fiat they treat you like it. I will not be back; I will pay the $500 deductible to have my car repaired elsewhere and I will be looking for my next vehicle elsewhere as well.

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.