Lower mileage car, reasonable price, excellent customer service from Sheree…read more Would buy from this dealership again

This guys are top notch in that area! Great customer service and great prices. Thanks a lot for my…read moreChevy Sonic

it has been over one year now, since purchasing my 2nd vehicle from Right Price Auto. The vehicle…read morewas advertised online as third row, I was reassured by staff it was third row. I get the vehicle home, and immediately call rpa and tell them I discovered it in fact, did not have third row. Sales researched if a third row could be added, but it can not. i was assured that if it couldnt be worked out, they would have to resend the deal by sales. I then didn't here from them for about 2 weeks. I attempt to return the vehicle after they reopened from a blizzard, only to be told by the manager Bo, that wasn't an option I had, they would have to put me in something different. they told me to walk the lot and look around. they also admitted, and I have video proof, that they were "dumb founded" When I told them it didn't have 3rd row. weeks of searching their lot online and in person goes by. I email bo, he tells me if I cannot find a replacement on the lot, they'd have to go to auction for me. I email back and ask how that all would work and never recieved a responce, nothing else. Each time I ask sales about a vehicle on the lot that may be a replacement, I'm given no info and told to keep looking online for the info on new cars to get into their system, never once a followup on info for a vehicle I requested. I decided to hire an attorney. The contract contains an arbitration clause, so went filed for arbitration. The owner broke his own arbitration clause by not following thru with the arbitration. I did what the contract told me to do, as far as filing arbitration, but the owner adam didn't respond back to it, thus not allowing it to be settled per his own contract. months later i have him served, which took almost a month, because he was dipping and dodging so he again has 30 days to respond. he waits until the last day to get an attorney, and we have to give him and his attorney time to get caught up. so now they say they don't want to go to court and want to settle, but it's been a month and my attorney cannot get in touch with his. This owner and company have ZERO credibility and ethic. credit acceptance, who they finance thru, isn't allowed to do business in new York due to practicing predatory lending, but rpa has no issue with them being in TN. Adam and his company made this mistake, and have done everything possible, blatantly, to bury it and just put me off and delay every single instance he was able, and still is to this day. His actions track along side his ethics, and shows in his behaviors still. it has been over a year, and my attorney has only been able to speak with a Rpa one time, thru an attorney. if you want to make it right Adam, now is the time. I'm prepared to see this thru every step you want to delay and drag it thru, however I will continue to post appropriate reviews and reminders where ever I see it beneficial to do so. Be VERY VERY careful when dealing with this auto dealer. they do not honor their word, their own contracts, or return customers.

Shady car dealer trying to sell cars with bad carfaxs for top dollar stay far away they are liarsread more

I recently bought my wife a Mustang GT Convertible for her birthday and we brought it to Rocky Top…read moreFord for its initial service. We found all of the staff very nice and genuine. They did a great job of servicing her car and provided a detailed inspection report. We're looking forward to working with them in the future. We also found the Dealership to be very nice, clean and uncluttered. Service waiting area was comfortable and I wouldn't hesitate to wait there in the future.

Untrustworthy - NEVER TRUST or USE SERVICE!!! I was in town for the holidays with my family when…read moremy car wouldn't turn on so I had it towed to Rocky Top Ford Service thinking the Ford dealer would be my best option when from out of town. The service department lied and said that 3 parts failed and I would need to replace all at the cost of $2200. (Module, fuel pump and high pressure pump). Im mechanically inclined and didn't believe them. Well I'm glad I didn't, all I need to replace was the fuel pump which the part at their cost was $800+, I got it from a parts store for $300ish a replaced myself. Saved $1800 by not falling for their bs. They figured they had me by the b*lls since I was 600 miles away from home and tried to get me. Scammers. This is the type of service department that gives dealerships bad reputations. I was ready to pay for a pump, but to tell me it was both pumps and a module when infact it wasn't is disgusting and I feel bad for everyone who ever uses this service department as I fear they're all being hustled, even if it's for an extra $50. Run.

Lot lied to us about the vehicle of interest. I plainly asked them if the vehicle had a third row,…read morethey replied "yes". Also, the posted pictures didn't disclose the horrible shape of the vehicle with dents in exterior and tears in the seats. Yes, it is a used vehicle, but the pictures needed to disclose that. Also, financing was a bear and not properly communicated that I had to get approval in my state not theirs. The person who greeted us was unprofessional and blamed any miscommunication on his "employees". If you are a manager, it is your responsibility to answer the questions truthfully. It took us 3 hours to arrive at lot and 3 hours to get back home. We spoke to the manager though in another post he said we didn't. I wouldn't deal with this lot if they were giving away a car!

I have purchased a car from there around February or March, we live in the tri city's area which is…read morean hour and a half away. We didn't even have it a month and the transmission went out, they fixed it but we had to pay for it, and we have to fix everything else wrong with it. They came to tow my car because "supposedly they weren't receiving my payments" so I went to the bank and got it worked out they towed my car FOR NO REASON AND GUESS WHAT STOLE MY PROPERTY OUT OF IT, USED ALL MY GAS UP, IM GETTING A LAWYER THEY WILL TAKE RESPONSIBILITY FOR WHAT THEY DONE TO ME.

From the owner: We specialize in financing people with bad credit, no credit, bankruptcy and even those with…read morerepossessions, because we know that bad things can happen to good people. Everyone has guaranteed credit approval. We sell quality cars at a fair price.

Great people to do business with…read more Good deals good services Friendly people Ask for Marvin if you're buying, he'll steer you right

Parts Manager Jeff Hung up On a phone call when I requested a core credit for two items that I…read morebought last month I had all the documentation to prove that there were core credits in which he refused to verify. For two modules, I purchased he flat out refused to help me would not call the parts associate that sold The items in the first place to help clarify as well. Will report them to BBB, consumer protection bureau, as well as the city of Sevierville with Presenting all the documentation with the recorded phone calls I've had with all the associates, including the manager to prove my point In which is valid as well as factual. DO NOT BUY OR DEAL WITH THEM from them. Makes sense as to why they have such low ratings As well as numerous similar reports Experienced by other patrons.