Absolutely love Alpine Hut! Greg and the rest of the staff are wonderful! We go there for all bike…read moreand ski needs!

Excellent customer service and overall experience with boot heat molding and new ski binding setup…read more The owner is friendly, welcoming and a good story teller. Also helped me measure and find the exact seat replacement I was looking for in store for my Specialized MTN bike! As My previous one was damaged during a small spill

Totally the only place around - and they do it all! Check the hours as they are not standard.read more

The guy behind the counter was rude and acted like we were trespassing on his valuable time.read more

This place is great. Reece fitted my ski boots. Took the time to go through multiple brands and…read moreanswer questions. No hassle and excellent service. Also the best price. 30% value to internet retail with the sale they were running. Thanks Reece and Gerks.

I came in with my wife with our tandem about a month ago. This place is amazing, I wish I…read moreremembered names but they helped us right away. It was super nice there was another bike shop we went to and they said sorry we don't do tandems. But this place helped us right away. I felt bad because I was able to tip the first guy that helped us but when we came back later I didn't have cash. Thank yall for making our honeymoon great. If yall didn't help us I wasn't sure what we were going to do. I can't say enough nice things about this place everyone was super friendly and welcoming. Great job on hiring tip your bike techs they are getting you rolling they deserve it. Thanks for the hospitality we will 100% be back next time we are in town, shred up Gerks thanks again

Pretty nice group of guys running the shop. My buddy and I rented a couple bikes to ride while we…read morewere in town for work a few weeks ago. Super helpful with bike rental recommendation and giving suggested routes. If I were local, this would likely be my go to bike shop.

The owner of the shop is a man by the name of Christian. He is extremely offputting. Christian…read morebelieves that his opinion about bikes should be everyone's opinion. Multiple times he has insulted equipment that I own that I actually purchased from his shop. Multiple times he has insulted me or my friends For requesting bike parts that he doesn't carry "it would be stupid to have that in my shop". His attitude seems to be infectious because all of the employees at his shop appear to not care about the level of customer Service they are providing. Honestly, I don't believe Christian at ride bikes would care if I or any other customer never returned again. I have no idea how or why he is still in business.

Had the best experience I have ever had in a bike shop at this place:) I went in with a bike I had…read morebeen given to see how much it would cost to get it to where it would be functional. They assessed the bike and were very honest about the fact that it would cost more then what the bike would be worth if I bought it new to fix it. Needless to say I was super disappointed in this news and told them the story of how I had been given that bike in the first place..... When the owner heard that I had previously had a super nice bike before moving over from Western Washington, and then had my bike stolen after moving to Eastern Washington for a short time. I was given the bike I brought in by a super nice local couple, to just have something functional and to save on gas while going to school in the Fall. I was super excited to have a bike to ride again and wanted to bring it in to see what could be done to be able to safely ride it and feel comfortable about not ending up on the side of the road stranded. I could not afford to buy another new bike. The owner then told me that they had just received the cruiser that he was working on, he said that they rarely get in used bikes, and gave me a screaming deal on it:) The bike fits my stature and frame perfectly:) They were so patient with me going over all my questions about the care of the bike and how to keep it nice and cared for properly. They entered the bike into their system and assured me that the bike repair and care records would be well documented. I was so impressed by the owners generosity as well as the knowledge, kindness, and patience of everyone that worked there:) And I absolutely love the bike:) With the personable and knowledgeable service of this establishment, I will not ever be going anywhere else to trade up or purchase a bike in the future. They have my loyalty as a continued lifetime customer. I will continue to recommend this place to all my friends and family:) A big "Thank You" to the owner and workers there:) I am forever grateful:)

I'm not alone here. They are liars and cheat. Especially if you a buying for a simple DIY project,…read morere: rear brake cable. They will tell you everything is standard when it is NOT. I tried and tried, but this is the wrong part because it doesn't seat properly. My rig up worked better. There is a round part on top of the rhombus. They want to charge me again for the part and labor. They will likely try and sell me a new brake configuration. These people are horrible cheaters and liars

Went on some excellent shuttle rides on Tiger Mountain. Best way to ride tiger…read more Super friendly and knowledgeable. 10/10 would shred again.

Reservation cancelled at the last second leaving me high and dry…read more Came up to Seattle for work and two weekends of riding, both were booked through Evo/Compass. The first weekend went great with them meeting me at the trail head and being flexible with pickup time. The day before my Saturday rental I got a cancellation notification from Compass letting me know I no longer had a reservation leaving me high and dry as no other shops had a rental available on such short notice.

The best combo ever. A top MTB shop connected to a top Coffee (Arete next door) shop. An…read moreunstoppable combo. The backyard has a mtb course for you to test out riding. The shop is loaded with bikes, accessories, essentials you need for proper mountainbiking. The staff all chill, knowledgeable, and just overall good vibes. It is not just a place to buy bikes, but rent them too! I've seen The Line previously in random youtube videos where people would rent to ride around North Bend in or the trails, glad to finally see it in person. Biking is the norm in North Bend, and this store represents well. While Im a road cyclist, every visit here tempts me to dive into MTBs......

These guys are great! Fantastic experience renting a bike from The Line. I met Stacey at Raging…read moreRiver where my bike was ready to go at the trail head. We did a quick suspension set up and I was off. Stopped by the shop in North Bend afterwards and chatted with Ryan about all things suspension and talked trail conditions. Amazing coffee shop attached to the shop. These guys want to help get people on bikes and make it as convenient as possible. Highly recommend. Thanks guys.

I called asking about snap on bindings, Collin set them to the side for me and when I came in he…read moreremembered me and had it ready for me to try on. He put the bindings on for me and taught me what he was doing, amazing service. Collin is amazing!! Prices are very reasonable! 10/10

Colin went above and beyond the normal customer service experience. I got my bike back in tip-top…read moreshape with very reasonable prices. Highly recommend this store if you have any bike repair needs.

Easily the best bike tour we've ever done - and we've done quite a few. Christy was kind,…read moreenthusiastic and knowledgeable - both about the area and about e bikes. She gave great instructions for those of us new to e bikes and was patient and clear about how we could maximize safety and fun during the day! The ride was totally awesome, mostly on quiet lake side roads and the most fun on trails. She tailored the ride to our level and we had a great time going fast through back trails on our well-maintained bikes. It was like a fun combo of road biking, gravel riding and mountain biking with the option of kicking on the throttle to move up hills. It was freeing and beautiful - we'd love to come again during another season! And bonus - she knows all the best photo sites for the tour!

Super fun! We were on a tight time frame and Christy was so wonderful and accommodating. The bikes…read morewere brand new, and the nearby trails were gorgeous.

So I hadn't been on a bike in a few years due to a pretty nasty fall and finally decided I was…read moreready to get back on the road. I visited a few different bike shops and felt either overwhelmed by the variety of options or underwhelmed by the customer service...until I walked into Downtown Bike. The owner Aaron greeted me right away and was very helpful throughout the whole process. I told Aaron what I was looking for and instead of throwing a bunch of bike lingo at me that I wouldn't understand he just listened and explained differences between bike variations and some common preferences of riders. I purchased a BMX bike that fit my needs, Aaron put it all together and made sure it would ride clean, and I was on my way. Location is perfect. Aaron is knowledgeable but never makes you feel like you have to be some intense bike enthusiast to walk in his shop. All around great experience.

So, did some Yelp searching looking for a bike shop in Puyallup. Did not have to go far to find…read moreDowntown Bike in results and read the really good feedback. I went there before purchasing my bike, from another source, to ask questions about fenders, bike chains, bike locks, etc. Everyone there that day was really helpful, including one of them showing me their own bike chain since I'd never used one before. Left with a lot of information and a better idea. Checked bike to make sure it had places to put fenders. Check. Got it. Came back several weeks later (drop off Sept 11th or so?) with bike in hand for a tune-up and to purchase fenders to go with it. Was looking for a more permanent solution that was sturdy instead of the clip on ones. I ended up dealing with Aaron the second time. He showed me the fenders they could order for my bike with 700CC tires and we discussed if I wanted exact fit or slightly larger. Very helpful when it came to that discussion. Was told 2 to 3 weeks, maybe sooner if they could get to it sooner, since it was during the end of summer rush. Fast forward to September 20th and I get a call saying it is done. Wasn't able to get there until today. Well... my husband was able to for me. Picked it up and let me know, since I was at work, that it looked really nice. Like fenders were part of the bike that we purchased originally. They did such a great job on installation (free since I purchased it there). The tune up that I paid for as well seemed to be a great idea since this evening was my first time riding it and it was such a smooth ride. My bike looks and rides amazing. I just wanted to leave a good note about the great team at Downtown Bike. My experiences there so far have been great and educational. Would recommend. If I have any issues with my bike in the future, they will be the first place I go to. Thank you so much for taking care of my bike!