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    Northwest Tri & Bike

    4.8 (46 reviews)
    Closed Closed
    Updated 1 month ago

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    Joshua S.

    We live in Tacoma and make the drive to Covington to get the superior service at NWTRI and Bike. In the last three years I have purchased three bicycles at the shop: Systemsix, P3 and Trigger. All the bikes come with a service warranty and the mechanics are beyond generous with their time both answering questions and making adjustments. My experience with this shop makes me feel excited to go in and get help compared to the four shops I have worked with in the past where I always felt belittled and judged. Remember that show Cheers? Well this is the bike shop were the employees learned my name and make me feel welcome. After reading the review by Mary M. I felt compelled to write this review. her review is incredulous to me, she brings in a bike box (purchased elsewhere) and demands help in repairing the thing. The mechanics do help her and then she complains when they don't give her a discount... Does she not know rule #58 of the Velominati? Classic case of entitlement taken to slander. Not cool Mary M. read the rules by The Keepers of the Cog.

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    2 months ago

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    6 years ago

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    3 years ago

    It's bad too much money took 6 weeks to fix just the tires I am disappointed by them

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    10 years ago

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    6 years ago

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    4 years ago

    Awesome shop with great selection. Super attentive and customer focused. Highly recommend if you're looking for a new bike.

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    7 years ago

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    5 years ago

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    11 years ago

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    8 years ago

    Out of all tri/bike stores I've been to since I moved to Pacific Northwest area, this is the best.

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    7 years ago

    Ok, these guys are my go to bike shop. They know mtb, road, and especially tri bikes really well. Recommended.

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    9 years ago

    Super nice, helpful and knowledgable. No pressure and definitely the best tri shop in Washington.

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    11 years ago

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    9 years ago

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    10 years ago

    The latest and best products, knowledgeable friendly staff! Weekend rides from behind the shop-Roll at 0800.

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    10 years ago

    Great place to get your bike worked on! The staff was very helpful, the price was right and the work first class! I will be back!

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    13 years ago

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    Page 1 of 2

    Ask the Community - Northwest Tri & Bike

    Review Highlights - Northwest Tri & Bike

    Andrew helped me picked all the components on the Otso Warakin (which I would so be lost if I did it myself).

    Mentioned in 7 reviews

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    Trek Bicycle Tukwila Southcenter - As you enter the store you'll be happily greeted by the friendly & knowledgeable staff at Trek Tuckwila!

    Trek Bicycle Tukwila Southcenter

    (55 reviews)

    $$

    I was in a real pinch today and these folks helped me out tremendously. I called and spoke to Kim…read morethis morning and let her know that my daughter-in-law is coming into town for a triathlon this coming weekend. Her bike arrived unassembled and I needed to try to get this Put together as quickly as possible. She was very accommodating and told me to bring the bike in and they would get it taken care of for me. Drove in on my lunch hour and Kim got me in right away. She went to work on the bike herself and was able to get everything taken care of in under an hour. Outstanding and amazing service and very friendly and easy to deal with. I can't stress how professional they are, and they cater to the cycling crowd. They don't just fix bikes. They compete as well. Thank you very much for everything!

    I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

    Northwest Tri & Bike - bikes - Updated May 2026

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