Charles is the man! I had never used a mobile repair service before I reached Charles to provide a…read morefix for my headlamp. The brick & mortar shops were all giving me the run around and never could provide me with a quote to address the problem with my headlight. I figured my ballast was bad in the headlight however, it wasn't until Charles pulled the headlight did I see that rain and condensation had ruined the ballast and water literally poured out. The headlight configuration on my car didn't allow Charles to remove and replace the ballast without taking the plastic headlight cover off the car. Factory alterations are something he told me upfront he doesn't do, so we decide the best approach was to get a headlamp unit assembly replacement. Charles had quoted me a flat rate of $300 to replace the ballast which included removing part of the front bumper to access the headlamp unit in my car. Since he couldn't replace the ballast with the new one I provided, he put everything back together, charged me only $200 and told me he would come back out after I got the new headlamp and would only charge me the remainder of $100 on the original quote which I felt was more than fair since he essentially would be doing the same job again. I finally got the new headlamp assembly abut 1.5 weeks later, and texted Charles who immediately acknowledged my message and gave me a day he could come back and finish the job. He actually completed the job within 30-40 minutes and everything worked great, headlight is perfect. I can't say enough about how fair Charles is. He quotes you a flat rate for the services you need. He's a great guy, easy going and doesn't waste time, he gets right to work and gets the job done. I highly recommend him to anyone who needs mobile work at their home or place of business, I know I will be using him again. If you're tired of getting jacked up estimates from one of these shops and feel the inconvenience of having to drive to their place of business, Charles will bring his mobile services to you for a fraction of the cost!

So I really didn't want to write this complaint but It's been over 2 months now since I've been…read moretexting you, asking you to come over and repair the damaged you caused while changing my AC compressor for my wife's 2006 Toyota Highlander! So when you damaged the engine block back in October 1, 2025 and took 3 months to try and repair it... The oil is STILL leaking from the cracked AC bracket on the engine block after you said that you repaired it! I KNOW that you're receiving my text messages and you STILL don't call or respond! I've been so patient with you but since you're not responding or answering me, I called https://cca.hawaii.gov/rico/ RICO office to File a complaint against you and your company! The RICO Agent told me that you're NOT even A CERTIFIED LICENSED MACHANIC!!! The RICO Agent also filed my call. I guess it's my fault for not checking your background! Nevertheless, anyone who's operating a business in Hawaii, as a business owner, it's your responsibility to ensure and stand by your work! My wife's Highlander can't be driven and now NEEDS another Engine replacement! I've attached the video of the damage that you caused back in October 1, 2025... So I always like to support Local Businesses like yours and TOTALLY BUMMED THAT because I didn't check to see if you were a Certified Licensed Machanic, I LOST THE USE OF OUR HIGHLANDER and will need to get another replacement engine that might cost $5,000-$6,000.!!! ADVICE TO EVERYONE: Always check that the company you use is a Certified and Licensed person or Company to do the work they advertise!

Great and honest mechanic. I always come here for my auto repair needs. I dont go anywhere elseread more

I tend to keep my cars for a long time and rely on regular maintenance to keep them running. As a…read moreresult, I tend to be very picky about who works on them. Gordon is a first class mechanic and has helped to keep my cars in good running condition. He's an honest person and won't tell you to repair items that don't need to be repaired. Safety is a big concern and when he found a hole in the drum brake case, contacted me immediately to let me know it needs to be replaced before I drive the car again. I've always found his prices to be fair and it's nice to have a competent person working on my cars. He does high quality work and stands behind it. I highly recommend you check him out if your car needs work!

I called Top Level Cars to get my brake pads and rotors replaced as well as checking my check…read moreengine light (I thought it was the O2 sensors). I called them up and they were able to take me the same day, got it done in a few hours and were able to use my own provided parts. The shop is extremely clean and the bay looks organized, seems they work on many different makes and models. After picking up my car they didn't install the O2 sensors because I didn't need it. The guy at the front went through what the cause was and gave me some tips on preventing it and they didn't even charge me! Car is running great so far. Great service and they earned a new customer, I will be back to service my other cars here soon, highly recommend this shop.

I found this place using yelp for recommendations. Top Level Cars responded with a reasonable…read moreprice, so I made my appointment. This place is one of a few places that opens on the weekend making it more convenient for me. During my car service, they found additional repairs needed that I kinda suspected but was unsure about. They gave me another quote, and I agreed to it . Got my car the next day, and was pleasantly surprise that the car

My husband and I our repeat customers! We have known Ernest and Charmaine and cannot forget Uncle,…read morefor over 1 year and I would like to say they are like our new found family. Ernest has helped to fix not only my Chevy Silverado back in 2018 when he rebuilt the entire engine and each time I call because something just sounds off and my husband thinks i'm crazy, Charmaine just tells me bring it in and Ernest eases my mind and with no hesitation takes care it. Ernest just helped to take care of my daughters 2002 Honda CRV, she had a bad and I mean bad oil leak and I needed to travel off island, told Charmaine about it, she was concerned about my daughter driving the car like that and fit it in the very next Tuesday. Mind you while I was traveling for work Ernest & Charmaine took care of the problem, he found the leaks and got it fixed! My daughter was able to pick up the car. They also washed it for her, talk about top notch service! Where are you going to find a shop that really cares about your family driving a vehicle as if that was their own child. You will find it at ICH! My family will always use Island Cylinder Head for our mechanic needs and what ever they cannot do he will always have good recommendations for us, never steers us in the wrong direction. Mahalo Ernest and the whole Ohana at Island Cylinder Head for your AWESOME job and taking care of my family. This review should not be taken down by anyone except the person that post it. I appreciate Island Cylinder Head and their owners they treat customers with compassion and really show that they care. The Aloha you get from this company is one of a kind!!

THE BEST! Charmaine and Earnest go above and beyond to listen to your car problems and fix them as…read morequickly as they possibly can! Don't delay and call them today!!! You won't regret it

RJ helped me a lot and is very knowledgeable and very friendly. Very reasonable price on buying a…read morebrand new built motor from them and having them take out the old broken motor in my van and putting in the newly built motor in my van and get it on the road asap. I already recommended my friends to come to this shop and will bring more of my projects to this shop. Best shop to upgrade any vehicle.

They were super quick, communicative, and did great work on my Focus RS. Very reasonable pricing as…read morewell and they even fixed parts that they found needed replacing at no charge! Very down to earth guys, would highly recommend

Thank you for replying to me . You guys did what I wanted …read more I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you .

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

My 2011 Honda CRV battery maintenance light went on, but I just bought a brand-new battery, and…read morethought nothing of it, and continued driving. Going home, multiple warning lights was going off, including air bag, brake lights, almost like Christmas tree lights. I started fricking out, and then the driver's side window does not open. I drove home safe and parked in the garage. Later, when I was going out, it was completely dead. I managed to jump start it, and it was fine. Not too long afterwards, it died completely. I normally to go to a mechanic shop but wanted to try something else. I went found on yelp, a mobile mechanic, with high reviews. As usual, yelp algorithm, gives three mechanics, but went to take my chance on Reliable Mobile Mechanic. I got in touch with Branden, and explained my situation. He was able to diagnose the problem, and fixed my car faster than I expected. His rates are very competive, and reasonable. If I went to a brick and motar shop, I would have to pay overhead for their rent, etc...In the end, I am glad, I used Branden, and will use him again for future car repairs. I highly recommend him, he easy to work with, and very customer service oriented.

10/10 would recommend using reliable mobile mechanic hawai'i! branden is incredibly knowledgeable,…read moregood with cars, patient, accommodating, and will explain everything he's doing which makes it really educational and makes me feel like i actually know what's going on with my car! the value is well worth it, the work is reliable, and i would recommend them to everyone i know!

Recently, my ABS on my Volkswagen Beetle went out. I called Thomas at Tai Volkswagen and Audi and…read morehe said to bring the car down so he could take a look at it. Thomas did his best to actually take care of my ABS problem so economically I was very appreciative that he went the extra mile to see how he could save me some money to get my car repaired. He's great at trying to really do the right thing for the customer so if you have those kinds of cars give Thomas a call and see if he can help you.

Great quality work at a great value on my Audi A6 2018. Tai works quick and is very informative…read more Will be back again