Thank you for replying to me . You guys did what I wanted . I made humbug because of the brake fluid that's all . Your service advisor and the young lady that helped me kudos to you guys for doing a great job . And I just wanted to apologize for making humbug, sometimes I get paranoid about things .I just wanted to make sure I find someone i can trust working on my vehicle I hope in the future I can come back and I promise i will not make humbug and just let you guys do what you do no questions asked Thank you . read more

First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was because they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!! read more

We've been visiting this shop for years and have always had great experiences. Whenever someone asks for a recommendation, I confidently recommend Pearl City Auto Works. The staff genuinely treats customers like family, they are honest, and never try to sell us unnecessary services. Since my spouse travels frequently for work, this is the only shop they trust to handle our car while they're away. Recently, I had an issue and was concerned about some noises coming from our vehicle. I left a voicemail, got a callback within an hour, and given our situation, they worked with us to come in to ensure everything was okay. But, just like a sickly child walking into the doctor's office looking perfectly healthy, our car didn't make the noise when it was checked, haha. The staff suggested recording the sound and bringing it back if it worsened over the weekend, as they are closed then. Also, when they don't have loaners available, they have a very reasonably priced partnership with Enterprise if a rental is needed. I'm truly grateful to everyone there for their caring and professional service. Before finding this gem, we had horror story after horror story trying to find a good shop for our vehicle. Highly recommend them here for any service! read more

I would like to think the people at Cutter Ford for making my service experience very pleasant. Leilani who answer the phone was extremely courteous and helpful as well as Kelly, who assisted me in getting my car serviced. I highly recommend Cutter Ford. read more

Took my truck in for some work and they did an amazing job, they got me in quick, they were very nice, they kept me in the loop the whole time, pricing was reasonable in today's world. They did a quick and quality job. I'm very happy with the service they provided for my gmc sierra. Highly recommended read more

They are kind, dependable, sincere, and generous. I truly appreciate the excellent quality of their work!!!

I brought my Ford truck in with electronic power steering failure and a bunch of sensor/module codes. Pep Boys was unable to fix it and told me I'd need to go to the dealership. Pearl City Auto Works not only had the advanced diagnostic technology and tools to handle the complex Ford-specific issues, but they got it done quickly and correctly without the long dealer wait times or sky-high prices. Keoki was excellent; great communication throughout, very honest, and fair with the estimate and repairs. They expertly found and fixed the problem and had my truck back on the road without any issues. I was really impressed with their capabilities and professionalism. If you need honest, skilled work on a vehicle, go here. Saved me time and money. Highly recommended! read more

Quick to take my car in for an estimate on an ac repair. They were upfront on how much it would cost and were timely in getting the estimate done. I would definitely use them in the future. read more

I am looking for a car maintenance that I can trust. Went for my safety check only. Went well. They seem to have regular clients. Will try again! read more

To change 4 brake rotors and brake pads and do a wheel alignment should've took 5-6 hours. It took them 3 days.

I have a friend who recently suffered a health issue and for now is unable to drive. Since her safety check expired in February I told her I would take her car in for the check. Drove to her house, parked my car, got her paperwork and drove to Pearl City Auto Works. There's lots of parking and an air conditioned waiting room with a big window overlooking the service bays. They took the keys, verified the insurance and current registration and I settled into a comfy chair in the waiting room. Took half an hour and I was given back the keys and sent on my merry way! Standard fee. Great friendly people. Access by turning left after Guieb Cafe. Turn right at stop and drive down half a dozen bays until you see their business read more

Pearl City Auto Works - Getting a friend's car safety check - Auto Repair Near Me - Aiea, Hawaii

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Amazing customer service and communicates very well with the customer. They were able to identify and fix the problem at a lower cost than the dealership. read more

Let me first start by saying it is hard looking for a shop that won't take advantage of you especially as a female since most of us like myself are clueless on auto repair. I searched and searched for somewhere that seemed like their reviews reflected that same thing i was looking for. Falling on some hard times i had a registration that was expired for 2 years as well as my safety and my car hasn't been maintenanced in god knows how long, thank goodness i have a Toyota! Finally able to stop riding dirty and get caught up, i was in search for someone to check my service light as well as do my failed safety so i could get my reg. After searching for a place review after review, it seemed that Pearl City Auto Works stood out to me. I messaged on yelp and someone got back to me within an hour or two and i was told to bring the car the following day to get looked and and possibly leave it overnight. Even though i need my car, i was going to do what it took so i can get my car legal again. Upon checking in i was greeted by a Shay ( i think that was her name) she went over everything with me. I left and later that day around 5:30 i got a call from the tech saying that everything was done and i could pick it up, i was confused because it was past their working hours but he said they were still working! That was already amazing to me that they were working even after they were technically closed. They also have a texting system with pictures to tell you what is good about your car, what needs to be fixed sooner rather than later and things that need to be fixed but not as urgent. As another reviewer said they have a lot of parking as they are located near where Ige's is. Upon pick up i got my bill and was not overcharged for anything and they did not try to do services that were unnecessary, very affordable in my eyes. I am definitely coming back here again and again!! Love the customer service and even when i talked to the technician he was super nice, usually they are grumpy and trying to end the convo. If you need somewhere good to take your car where they won't rip you off please come here! read more

Quick, friendly and honest. They are honest to the point of telling you what you need and what they can and cannot accomplish. I like that. I will go back for car repairs in the future. read more

Came here for a 2022 safety check in October last year. Booking a no contact appointment online was a huge upside. They were able to confirm a date and time via email. Staff were friendly. Was a less than 30 minute operation from start to finish. The location is busy so I suggest being prompt to your appt. The waiting area is nice and ACed. It also is sound proofed so the garage noises dont bother you. Dinged a star as this place is hard to find. It is the first row, facing the ditch, in Harbor Center. Lots of cars parked on the sides so its basically a one way. Be safe coming in and out of this garage. Signage isnt big enough to see from the road. read more

Pearl City Auto Works - Auto Repair Near Me - Aiea, Hawaii

Book my safety check appointment with them & it was pretty much fast & easy. Definitely will use them again.

Edited. Didn't have a good experience for me. Felt like the mechanic wasn't really listening to what the problem was. After calling them to talk it over they wanted to make things right, which they did. I'm glad everything worked out in the end. Possibly would use them again. read more

I'm a first time customer, my vehicle was making an unusual noise upon start up and my check engine light appeared on my dashboard. I made an appointment and dropped off my vehicle. Great communications, a few hours later they identified the cause of the noise and provided me with a detailed quote. During their inspection they also found a few more problem areas that needed attention. They were able to repair all of the issues in a timely manner and get me back on the road again. The staff were professional, knowledgeable, efficient, honest, and very kind, it really felt like a family environment. Thank you Pearl City Auto Works! read more

I received a quote from this business and was going to go with them because I remembered their TV commercial and they looked like a business that would do a great job. I was told to call their work number to make an appointment but no one answered the phone. I was told to leave a message, which I did, but no one returned my call. I tried calling again the next day, but the same thing happened. I decided to take my business elsewhere. read more

09/23/2025 First time customer, went in for A/C diagnostic because was blowing warm air & vehicle diagnostic. They found A/C evap core was leaking & needed to be replaced waiting on parts to confirm scheduled repairs. Also needed other small repairs which Jen & Shay did a great job in explaining what repairs were priority to be done first before working on A/C to get my 2015 Chevy Camaro in perfect working driving condition. Repairs needed to be done first were replaced radiator cap to keep pressures optimal, front inner tie rods replaced, wheel alignment, replaced car battery in my trunk under my spare because battery was at the end of its life, new differential fluid, & new transmission pan due to a small leak. A/C repair would be the final big job to replace the evap core. The staff there were very knowledgeable in answering all my questions & Carter my service technician did a great job working on my vehicle, noticed a great improvement in the vehicle after. Thank you so much for your patience & working w/ me into your busy schedule, I look forward to bringing in my car & to continue to use your shop as my go to for all needed car repairs. Will also let friends and family know about this great auto shop. S. Joe P. read more

Excellent professional service. My son took his 2005 Camry V6 for oil leak repairs, estimate was detailed and thorough. Jenn his service advisor was personable and knowledgeable on what needed to be done. Very hard to find good reputable service like Pearl City Auto Works these days. Thank you to Owner Erin and the great master techs for their level of care and service. Aloha! read more

It was a pleasure conferring with Jenn Nishiki at Pearl City Autoworks in Aiea!!! She appraised me of the status of the diagnostic tests on my 2002 Toyota 4-Runner, and informed me of mechanical issues needing immediate repair. I was most impressed with the thorough inspection of my vehicle. The diagnostic tests were completed gratis. I am awaiting a quote to repair one of the issues on my vehicle. If you're experiencing automobile problems, I highly recommend you seek assistance from Pearl City Autoworks. read more

Service ladies were throughout good. Explained what is needed and what is going to be done

These guys me fix my truck in just a couple days. They were total life savers. The experience was good overall and pricing seemed reasonable. I'll recommend this spot to all my buddies with any engine issues. read more

I needed the AC in my car fixed after the horrible job an auto shop in mililani did. So I called Pearl City auto after high praise about this place by a good friend of mine. When I called for an appointment I was told that the next available appointment was about two weeks out. To me that was the first good sign, cause you do good work, you busy. They offered me a loaner which was a pleasant surprise and a major bonus! On appointment day when I dropped off my car, I was greeted by the girls up front who were very helpful and friendly. They gave me a loaner and one of the girls called me soon after with a quote. The work was done in about two and a half days! I'm talking about major AC repair that required my entire dashboard area to be removed among other things! My AC is blowing cold and I am very satisfied with the workmanship and customer service I received! I highly recommend this place! read more

This place is awesome. Honest people and good mechanics. They do a thorough estimate and provide you with some perks like discounts on oil changes and such. read more

I like this place! They schedule appointments, take credit cards, and have a clean and comfy waiting room. They're also very thorough! For the Safety Check, I was impressed with all of the photo angles taken and the email I received containing the 9-point inspection report with findings for future attention. For as old as my truck is (2003), I appreciate the TLC given by the technician. With the Stay at Home / Work from Home order announced by the Mayor of Honolulu effective March 23rd @ 4:30pm, I remembered my safety check would expire at the end of this month. I called my usual go-to auto mechanic, and found out they would be closing up shop and no safety checks until April. Well, I frantically started searching for a place and found this hidden gem! I called at 9am and was fortunate to get an Appt same day, early afternoon (the other shop only takes walk-ins). Pearl City Auto Works is located off of Kam Hwy, in between the Goodwill and Napa Auto Parts. The facility is super duper clean and organized! The waiting area is comfortable, offering seats for up to 4-5 people, and a large window so customers can keep an eye on their vehicle while undergoing service. $25 and 20 minutes later, my truck passed inspection and we were good to go! The advisor asked if I were paying by cash or credit card - very convenient (the other place is cash only). I'm thinking the next time I need work on my vehicle, I'd bring it here. Great service overall!! BTW, with the COVID-19 ordeal, they had a large sign at the door stating "if you're sick do not come in" and sanitizing wipes at the counter. read more

Pearl City Auto Works - Sitting in the waiting room with a good view of the auto bay @ Pearl City Auto Repair - Auto Repair Near Me - Aiea, Hawaii

Scheduled an oil change and diagnostic for my check engine light being on. A coworker recommended PCAW and i had to check them out. I called and scheduled an appointment for today 1/25 for 6am drop off. I was able to get a loaner and was surprised how easy it all was. Now I'm not a car guy at all, i know the bare minimum about cars and I'm clueless about alot of things but Keoki and the entire PCAW team was super helpful and understanding! Keoki called me informing me the diagnostic reading showed a recall code and that i should contact my dealership. He then walked me through the whole courtesy checklist they send out and informed me of my battery level and transmission dip stick missing as well as my fuel injectors needing to be cleaned soon. He also let me know my back wiper blade needing changing and i asked if they were able to do it for me and he said yes. This is the first time i have ever felt so welcomed at a repair shop! I will definitely be coming back for all the future repairs I'll be needing and I'm thankful for PCAW and Keoki because one thing I've always been looking for is a place that lets me know when i need to get things checked out. I highly recommend Pearl City Auto Works to anyone! read more

I continue to bring my car here because of the excellent customer service. Shay and Jenn are very knowledgeable, and always explain auto terminology to me in a way that I can understand. Mechanic Keoki cares about doing a great job--he remembered that I was having problems with my engine running even after I turned off the ignition, and personally asked me if I still had the problem after he worked on my car (and Shay had even followed up with a phone call a week after that service). This business really cares about taking care of its customers and your car. Thank you! read more

Fair price and friendly service. I would highly recommend Pearl City Auto Works if you have any type of car issues.

Was recommended by my clients. Service was excellent and communication was A+. My car engine light was on and flashing and it could have been anything, but they pinpointed the problem to the tee and solved it. They gained a lifelong customer. Thank you to the tech Gene and service advisor Jenn. read more

Quality, professional, friendly service! I decided to find a new place for my auto repair needs since NEX Auto Care went from mediocre on-post to bad off-post. Customers get what they pay for with their cheaper, tax-free services. Here, I will share PCAW's amazing qualities that NEX can learn from. I was due for a safety check, and I was aware my rear shocks and struts needed to be fix or replaced to pass the check. My car had all sorts of minor wear-and-tear issues alongside (I drive an older, but faithful Honda haha!) but PCAW does a great job breaking down every single issue and everything that was still working well. It was clear to see what issues were high or low priority. I was receiving automatic SMS text updates about the status of my car work which kicked off the moment I made an appointment with front desk, another friendly and pleasant experience! In short, Keoki was honest about the condition of my car but never forced me into agreeing on any service. He explained the work that would be done and results if we went through or skipped a certain service. He would refuse to start a service until he explained pricing to me and ensured I understood what was going to happen to my car. How's that for honesty and not ripping customers off! After my rear shocks, struts and another part were replaced to pass the safety check, I retrieved my car, and it felt like driving a new car! I almost couldn't recognize my own car. I also received a voucher for a courtesy safety check for next year. Score! Keoki and the staff at PCAW are friendly, professional, honest, and transparent with customers. It's like having that cousin, uncle, or aunty in the family who knows all about cars. They wouldn't take advantage of customers who aren't well versed on car maintenance beyond pumping gas, oil changes, and tire rotations. I never thought I'd confidently know more about my car until this experience. My worries of getting ripped off once again by auto repair shops are now over. I shall return to this friendly neighborhood auto repair shop! read more

This shop is conveniently located in the Aiea Harbor Center. I've been going here for years, usually for my Safety Check, but once an a while repair estimates. I book my appointments with Shay. They're very fast and efficient. Keoki is also very professional and helpful as the Lead Technician. Gets the job done well! Mahalo for excellent service! read more

Pearl City Auto Works - Auto Repair Near Me - Aiea, Hawaii

update 4/2022 Scheduled a safety check they didn't (or no longer do) any 4:30 appointments but I was able to schedule a drop off during my lunch break and pick up a loaner (at no cost, besides gas). Prior to appointment I asked if I could add on an oil change. At time of drop off I forgot my insurance card once again and I remembered that a window needed repair because I saw the tape I had holding it shut. It took an extra 2 days before they recieved the part but that was not on them. I loved the service, everything else was done same day, and I enjoyed driving the loaner. only thing I would change is major odor removal of the loaner as it smelled like my grandpa's "work truck". Then again the only charge was the gas I used so for me that made it bearable. And they gave me a free safety check for next year! Original Post 01/2021 : Scheduled a 4:30pm safety check after work. Got there a little early. Was back on the road at 4:43pm. I also forgot my insurance card. They were able to accept an email of the card I got from my insurance company's website. Overall very professional, courteous, and timely service. I will be trying them again in the future. Perhaps for an oil change. read more

One of my warning lights intermittently kept going off until one day I got stuck on my way to work. Found out that my alternator needed to be replaced. Although it was a bit tricky, they were able to fix my car and the fact that they have loaners available makes a challenging situation easier to handle. They go out of their way to take care of their customers. Hard to find in todays world--much less for auto repair. I have more hope that my car will last a lot longer with their tender loving care! read more

Air conditioning in my Tahoe 2018 went out. Pearl city auto works got me in and out with cold AC. Been running great!

..I had a hard time finding this place at first.. so, I called the second time and the guy told me exactly to to find it.. I had a 1:00 p.m. appointment but they were nice enough to see me early.. they very accommodating and friendly.. The lounge area is nice, neat and the chairs are very comfortable.. I would definitely come back here.. Note: they are located behind Napa Auto parts.. once you see Napa make a left turn.. they all the way in the back. read more

Pearl City Auto Works - Waiting are - Auto Repair Near Me - Aiea, Hawaii

Great job. Give me good estimate. Got job done really good. Would go there again. And gave a couple of friends company name!!! Highly recommend!! read more

After one visit you feel the trust and become family. Shop and service VERY professional. Electronic updates and reminders very informative. Prices on par with industry. If you are looking for someplace to trust to fix what needs fixing this is your shop. Thank you Pearl City Auto Work Oh cleanest and best loaners read more

Car broke down and I sent to PC Autoworks. Very Professional and quick! I'll definitely go back read more