FIVE STARS!!! only 'cos I can't leave more! Background: I…read morehave an EGO Edger that I got second hand and without instructions a few years back. I attempted to restring to no avail. I went into the Ace Hardware on South Meadows Parkway in South Reno and spoke with ALLIE. I explained my dilemma and Allie invited me to drop it off for Her to look at. I dropped it off on 04/06 at 10, staff put it aside until Allie arrived. Allie called me at noon for permission to restring! (Yes, please!) My Ego Edger was ready at 1pm. Allie even showed me how to use the self-winding feature! Only charge was for Edging line. WHERE ELSE DOES THIS HAPPEN? The big box hardware stores would NEVER let you drop off an item, restring it gratis and take the time to TEACH you how to use your product! Allie and the Staff deserve kudos. Btw, this stores paint selection can't be beat either!

First time in a while where I felt treated so kindly as a customer at a store. Tim and his staff…read moreare amazingly nice. I love this mom and pop feel of a hardware store. I went in to get paint and supplies and came out with other goodies from their local section. Cute gift items and incredible Sierra Nevada Honey. Did I mention they sell homemade frozen pies? Great for the holidays. I will definitely be frequenting Ace Hardware over other home improvement stores.

Came in knowing what im looking for but wasnt sure what to expect. I think his Name is Bryden, he…read morehelped us out today, i wasnt familiar w/ the product i was looking for but i heard they had it. He showed me what he had and i told him it could be too big for what i need it for, & he was helpful enough to show me what i was looking for, also got a free lighter! Thank you!!

These guys have a great selection of grow materials for hydroponics and more - containers,…read morefertilizer, etc - and good pricing. Most importantly they're always SUPER knowledgeable and helpful every time I come in. They never sell more more than I need but they do guide me to exactly what I DO need. Now that I've moved from Reno I still come from Tahoe to get what I need, because I know what I'm gonna get when I go to The Grow Shop!

If I could give Angela more than five stars, I absolutely would…read more We had a very large and complicated project with eight bathrooms, and I honestly don't know how we would have gotten through it without her. Angela is an incredibly talented designer with an amazing eye for detail. When the polished version of the tile we wanted wasn't available through the Reno store, she went above and beyond by coordinating with the Salt Lake distribution center to have it shipped directly to our home. She even worked to offset the shipping cost by reducing the price of the material, which was incredibly appreciated. Throughout the entire project, Angela helped us coordinate tile selections, grout colors, caulking, Schluter trim, and all of the countless design details that can easily become overwhelming. She was conscientious, responsive, proactive, and always followed through on everything she said she would do. What impressed me most was her level of customer service. At one point, while traveling through California on a weekend, she personally picked up the Schluter trim we needed from another Floor & Decor store and brought it back to the Reno store so it would be available for our project. She routinely answered my calls and texts on her personal cell phone, even outside of normal business hours, simply because she genuinely cared about making sure our project was successful. That level of dedication is almost impossible to find today. Building a home is one of the most stressful things I've ever done, but having Angela on our team made an enormous difference. Over the course of this project, she became much more than our designer--I truly consider her a friend. I can honestly say I could not have completed this project without her. If you're planning a remodel or building a home, do yourself a favor and find Angela at Floor & Decor in Reno before you make any tile decisions. She is knowledgeable, talented, caring, and one of the best customer service professionals I've ever had the pleasure of working with. Thank you, Angela, for everything you did for us!

They have stuff Home Depot and Lowe's does not. Good selection and ability to order specialty…read moreitems. Picked flooring first then did a paint match. Our contractor recommended it to us. Responsible priced.

This is one of my favorite nurseries in town. Not only are the employees always super friendly, but…read morethis location is also dog friendly! There are dog treats to sample inside and a poop bag station outside by the water fountain display. While they are a little more expensive than a box store, they also have a program called Whoopsie Daisy that guarantees your plants or you can get a replacement. While I haven't used this program, it's great for beginner gardeners like myself. I love their selection on everything from soils, to large ceramic pots.

We were looking for tree and shrub recommendations for our yard... and the staff person we talked…read moreto was simply fantastic. We gave her some general criteria. Then, she took us through the outdoor area to show us the trees and shrubs that they had in stock that met our requirements. It was such a great experience. I will definitely be purchasing some of the stuff she showed us. I love the seasonal items that they carry: from decorations to kitchen and pantry items. While their items may be a bit on thr pricey side, they also constantly have sales and they carry items that aren't found elsewhere!

Went to the PACS location for a dryer vent since the one I purchased at Ace was not very good…read morequality. Counter sales was helpful and had type items in stock. Was happy and purchased the longer of the two. Much better product. Go here occasionally when need parts that are needed immediately or need to order repair appliance parts. Good selection and friendly staff.

It's a go to place for for appliances, application parts 100 all over ordered from Amazon this…read moresound me out the wrong part but that wasn't their fault and aggressively took it back and eventually I'll get my money back appliance parts company they put a raid on the bench and said yeah here it is and it was a red one and my wife couldn't take a shower tonight

I came in today for a much needed hydraulic line that was an emergency. Daniel had me in and out…read morewithin 3 minutes and pricing is amazing. I recommend this business to anyone

I just had to give a shout out to Daniel Baker and his crew at Hustler Hydraulics. These guys do…read morehustle! They have a great supply of hose materials and hard parts for the ends, not to mention all the other hydraulic components and fluids they stock. The machines and tooling they use are of exceptional quality. I have been there twice for a Kioti tractor and a John Deere tractor and both times they have had everything in stock to custom make me the parts I required. Daniel is very knowledgeable about his field and does an amazingly quick turnaround on jobs. Daniel is a pleasure to talk with and gives great value for your money. Support a fine local business, you won't be disappointed. Hugh

This place is ok. I don't love it. After reading some reviews I see I could have had a worse…read moreexperience. I bought floors for our 3,000 sq ft house (minus bathrooms) from here only because they were the only ones who had the specific look that I wanted. I tried to find it elsewhere but could not find it. The sales man was nice but I felt like it was commission based and he made it appear like he was cutting me "one hell of a price" (he repeated often) when it was probably just the normal price. I don't like stuff like that. I do appreciate that they work with synchrony bank and I was able to get a 0% 2 yr loan for the floors and install. I would have never been able to afford it otherwise. And I hate paying interest. The install went pretty well. I did have them come in three different phases over time. Like 6-9 months of time. When you are remodeling the whole house and Taking out walls that just how that works. The install guys didn't like that becuase they couldn't get paid until it was complete. I was like, well I have paid so it's not my issue. I have gone back to this place twice to get some matching extra baseboards. They no longer have any record of doing my house or any product I bought from them becuase they switched software companies or something. That's super shady. Especially because I was supposed to have a warranty. This made finding matching baseboards hard. Luckily the guys had left one small cover piece for when I redo the bathrooms. Like a perfect cut to get started. The second time I went to get baseboards this new worker ( they have high staff turnover) took forever to pull up my account and said that some other baseboard was what I bought. He brought it out. No way was that what I bought. They had it wrong in their system. I had to drive home, get the little scrap and bring it in. Next the lady helped me and she got what I needed and loaded it for me. When I got home I saw one of them had a huge gouge in the bottom of it (solid wood). Back to the store I had to go again. Definitely check the baseboard they are selling. I often see it scraped, stained etc and the sell it like that. It really should be a brand new perfect piece if your buying it new.

As a business owner myself, I know that most people only take the time to write reviews when…read moresomething goes wrong - so I wanted to take a moment to do the opposite and recognize great service when I see it. I stopped by Lumber Liquidators not entirely sure what I was looking for, but Savanna (hoping I'm spelling that right!) went above and beyond to guide me through the process. She was patient, professional, and incredibly knowledgeable about the different types of flooring. She even recommended a product line I hadn't considered - a slightly higher-end option and more durable finish - and I'm so glad she did. The installation turned out beautifully, and it completely transformed the space. Savanna didn't just sell me flooring; she helped me make the right investment for my home and business. Her attention to detail, genuine care for customer satisfaction, and overall professionalism truly stood out. Thank you again, Savanna! You've earned a lifelong customer.

Picked up a couple of drywall tools today. The fellow behind the counter was very pleasant. I asked…read morehim about the negative reviews I have read. He said an old employee was responsible for causing most of the complaints. This place has tons of PRO drywall tools. As a novice I appreciate being able to buy quality tools to improve my work. It is a little hard to find tucked into a corner next to an adult bookstore. Their prices are comparable to the internet and there is no substitute to checking out a tool before you buy it. It mostly serves professional drywall dudes but they didn't have any trouble selling equipment to the amature. Tool stores, REAL tool store are pretty scarce in this town. I hope this one stays in business.