LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

This review is for Erika V. I have been going to Labcorp for many years, and she is truly the…read morereason my visits there have gone so well. Whenever she is the one helping me, the experience is always a positive one. Whether she is drawing my blood or handling my paperwork, she is consistently kind, patient, professional, and excellent at what she does. That means a lot to me, especially because I often have a lot of tests, which can feel overwhelming. She always handles everything with so much care and understanding, and it truly makes a difference. Also, for anyone concerned about wait times, having an appointment usually makes the process much smoother than walking in.

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

I almost never leave negative reviews, but this time I felt I had to. No one looking for medical…read morecare should ever be treated the way I was. I had a CT scan scheduled with BASS Imaging for over a week. When I called, I spoke with a representative named Tanya, and the experience was extremely upsetting. She was impatient, dismissive, and spoke to me with very little patience. Several times while I was trying to explain my situation, she muted me while I was still talking. I have never experienced anything like that before. It made me feel ignored, disrespected, and honestly humiliated. What made the situation even worse was the confusion regarding my insurance. Tanya told me my insurance had not approved the CT scan and that my only options were to cancel my appointment or pay about $1,200 out of pocket. I contacted my insurance company, and they explained that they do work with BASS Imaging. The issue was that they had repeatedly asked BASS for the exact amount needed to approve the scan, but they were unable to get it. When I called BASS again later, another representative gave me completely different information. At that point, I no longer knew who was telling me the truth. I wasn't asking for anything special. I was simply trying to understand the situation and find a solution so I could get an important medical test done. Instead, I felt like I was treated as if I was a burden and that they just wanted to get me off the phone. I truly hope BASS Imaging takes this feedback seriously. Medical situations are stressful enough, and patients deserve to be treated with respect, patience, and compassion. I wouldn't want anyone else to go through the experience I had. Update: Thank you for your response. I would like to clarify one important point. During my call, I asked to speak with a manager because I felt the conversation was going nowhere. Tanya told me there was no manager available and that she was the highest-ranking person there. My concern was never just the insurance issue. It was the way I was treated. If Tanya is indeed the highest-ranking person available to speak with patients, that is even more concerning because someone in that position should set the standard for professionalism, communication, and compassion. It has now been almost a week since this happened, and despite your response here, no manager has contacted me to discuss my experience. You mentioned that I should contact the imaging center and ask to speak with a manager. I already tried to do exactly that during my original phone call, but I was told there was no manager available. I truly hope you review the recorded phone calls. They will clearly show how the conversation was handled. My goal is not to get anyone in trouble. I simply don't want another patient to go through the same experience I had.

Went here 3 times with my wife. The front staff and doctor were nice, courteous, and respectful…read more The technicians/assistants on the other hand were really bad. They were rude/stand-offish. Really made me angry, especially when you're driving a distance away to support a loved one. I hope it's just me but Just as an FYI - for would be fathers going to the clinic

Okay, part of me wants to give a lower rating because of the dang wait times here. I ALWAYS have to…read morewait for appointments now, and it's a long wait - usually they bring me back about 45 mins to an hour after my scheduled appointment time. That being said, I have to give 5 stars based on the level of care received, wait times aside. I'm pregnant with our third baby now, and I was worried over a scan yesterday. Alex is a lovely technician and I hope I see her again. Dr Won continues to be a ray of light and such a kind, supportive presence. I just adore her. She's an incredible doctor. She spent a lot of time with me yesterday going over what my scan meant. However, I went home and did what you shouldn't: started internet researching what a certain measurement could mean. Today I spoke with Dr Kellert about my concerns and I'm not even sure I have the words to express my gratitude. He took the time to go over each of the measurements, and each of my specific concerns, and gave me his evidence-based reasoning on why he didn't share the concerns. He was realistic about what might still be part of the journey ahead, but he was so warm, reassuring, and validating. Dr Kellert, you meant the world to me today. I hope you know what an excellent doctor you are. Both Dr Won and Dr Kellert make a true difference in life and I appreciate them so much.

Not sure why everyone is giving this place a bad review. Maybe I got lucky? I arrived early and was…read morein and out in less than a half hour. Plus I had the sweetest lady for my blood draw. I HATE needles but she was so sweet and talkative and helped distract me while I scrolled on my phone. Very satisfied with my experience.

SCAMMING THIEVES. Absolute scam and nightmare location. AVOID. I have filed a formal complaint with…read morethe California Department of Public Health. https://www.cdph.ca.gov/Programs/OSPHLD/LFS/Pages/Complaints.aspx Please fill this form out and let's get this place shut down. $357 paid out of pocket for 2 tests. Multiple email and text notifications for my appointment. I showed up 10 mins early. They call me in 30 mins late, and CANT FIND MY TEST. Zero support. Zero refund. This place does not deserve to have an operating business license.

I have watched this company grow over the years as I have had several occasions requiring physical…read moretherapy. Through the years and several expansions, they have maintained very high standards in their service and the quality of their therapists. They are my go to place when PT needed. Highly recommended.

Everyone is very nice. Perfect place for minor injuries and basic maintenance, but I strongly…read morerecommend other clinics if you have any invasive procedure or if you feel little improvement. The 30 minute structure is limiting and this place is a zoo. My surgeon (best in the east bay) was also extremely upset with the progress I made here. Response: Lauren, I believe you failed me as the manager of this facility. After 6 months post hip replacement, your clinic failed to even do ROM tests. I was coming in twice a week for 6 months and not only was my surgeon confused with my progress, he said my hip would have worn itself out within 2 years... the new hip that supposed to last 20. Put yourself in my shoes thinking you're going to live at 60% forever. I'm finally feeling normal. How many sessions would it have taken for you to jump and intervene? 100? $10k later? Nothing to discuss.

I have been to this lab twice, both times I have left with significant bruising following…read morebloodwork, however my most recent visit was especially bad. After being unable to find a vein on my left arm, the tech decided to draw blood from my right arm. After struggling but finally getting the needle in my arm, the tech had trouble getting enough blood, and began to wiggle the needle around inside my arm. Not only was this painful, blood began splattering out and onto my arm. After failing to draw enough blood, the tech then tried to draw blood from my left arm, which she previously had failed to find a vein in. Expectedly, barely any blood was drawn from my left arm. Following this the tech brought in, who I assume to be their superior, who had to draw from my forearm as the normal blood drawing spots on both of my arms were now both punctured, bruising, and my right side covered in blood. The first lab techs incapability not only lead to severe bruising following this ordeal, they were quite rude. While I understand procedures such as drinking more water can help, there is absolutely no need to repeatedly blame your patient on your own inability to perform your job. A small reminder once is plenty.

I visited the LabCorp location inside the JohnMuir hospital today. I had been here many times…read morethroughout the year, and their service, accuracy, and professionalism were always decent. It was different today. The lady at the front desk seems to be incompetent, tired, and bored. Just did not want to do her job. My lab order was too confusing for her and it irritated her so much so that she walked away mumbling "I have to leave because it is all too irritating". Another lady stepped in and figured it out within seconds. All good from that point.

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

My mother has challenging veins. Due to this, it can be difficult to get a good blood draw for…read moreher. Bernadeth is patient, kind and gentle. She has demonstrated the skill to not only complete the blood draw, but to do so without causing pain and panic to my mother. Additionally, she works with my schedule to ensure we get our labs done at a time that is convenient for my mother and I. Bernadeth is compassionate and is an excellent phlebotomist. She will always be trusted in my home and with my loved ones.

Thank you Shanice Brown at Lab Corp. A terribly busy day at the Lab today, but Shanice always had…read morethat smile and patience. She took the h time out to thoroughly explain to me the proper way to collect the specimens for my 4 year old granddaughter. It made the procedure easier and uncomplicated. Kudos to you Shanice Brown.

The front desk here adds some random freaking insurance to your info every time you visit, so you…read morehave to file a grievance with your insurance every single freaking time you visit. They need to fire every single one of those idiots at the front desk. When they're not making up insurance info to add to your bill, they're rude as hell. They clearly don't want to do their jobs, so let them find another one. Preferably one that isn't public facing cuz they cant seem to even do the bare freaking minimum. Technicians are great tho, never had a problem with them.

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

Still the same miserable experience just trying to schedule an appointment. Nobody picks up the…read morephone. I am going to drive up to the imaging center to schedule my appointment next. Walnut Creek NorCal Imaging center is winning (not). We'll see about the care quality this time - not holding my breath on this one either.

If this is the Lab Corp on Tice Valley Blvd then my complaint is specifically for here. I have gone…read moreinto Lab Corp frequently- specifically for UTI testing. It seems that every time I go in my order (sent by FAX) can never be found. The receptionist at the Tice Valley office is very rude, abrupt and lacks compassion and empathy. She has dealt with me in a very hoarse and condescending manner and it is very upsetting especially since I go in there with pain and discomfort. It is unfortunate that your company doesn't have enough competition to force a training for your employees on how to kindly deal with people especially the elderly.

I came in to this location on accident, I mistakenly thought my appointment was here, but it was at…read moreanother labcorp nearby. The staff snapped at me in a very condescending tone telling me that I didn't have an appointment here, so I turned to walk out. As I'm walking away I hear one staff member say "some people are just too dumb for this world" to another staff member. I turned around and realized they were talking about me since I was the only one in the waiting room. You would think people working in healthcare would have a little patience and compassion towards others.