LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

This review is for Erika V. I have been going to Labcorp for many years, and she is truly the…read morereason my visits there have gone so well. Whenever she is the one helping me, the experience is always a positive one. Whether she is drawing my blood or handling my paperwork, she is consistently kind, patient, professional, and excellent at what she does. That means a lot to me, especially because I often have a lot of tests, which can feel overwhelming. She always handles everything with so much care and understanding, and it truly makes a difference. Also, for anyone concerned about wait times, having an appointment usually makes the process much smoother than walking in.

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

Some of the rudest most unhelpful staff I have ever experienced…read more First, they call me the day before I'm scheduled for imaging to tell me my insurance has denied the request, making me scramble to understand why and reschedule - which then makes me need to reschedule with my doctor who requested imaging - pushing all of my care and treatment out by months. Second I finally do get it scheduled and they are incredibly rude and reprimand me for not arriving at a certain time - 30 mins early - when I was only told to arrive 15 mins early over the phone - in an incredibly harsh and rude tone like I had killed their cat or something. If you can - go somewhere else.

Okay, part of me wants to give a lower rating because of the dang wait times here. I ALWAYS have to…read morewait for appointments now, and it's a long wait - usually they bring me back about 45 mins to an hour after my scheduled appointment time. That being said, I have to give 5 stars based on the level of care received, wait times aside. I'm pregnant with our third baby now, and I was worried over a scan yesterday. Alex is a lovely technician and I hope I see her again. Dr Won continues to be a ray of light and such a kind, supportive presence. I just adore her. She's an incredible doctor. She spent a lot of time with me yesterday going over what my scan meant. However, I went home and did what you shouldn't: started internet researching what a certain measurement could mean. Today I spoke with Dr Kellert about my concerns and I'm not even sure I have the words to express my gratitude. He took the time to go over each of the measurements, and each of my specific concerns, and gave me his evidence-based reasoning on why he didn't share the concerns. He was realistic about what might still be part of the journey ahead, but he was so warm, reassuring, and validating. Dr Kellert, you meant the world to me today. I hope you know what an excellent doctor you are. Both Dr Won and Dr Kellert make a true difference in life and I appreciate them so much.

I know every office and healthcare facility has its challenges. I work in healthcare so I…read moreunderstand. This one is with wait times so bring a book or something to do while waiting. If you have an appointment, you may still be waiting for 20-30 min before being let back in to see your doctor. BUT I will say that Dr Kellart is absolutely amazing. He has great bedside manner, makes me feel at ease with my high risk pregnancy and did my cerclage, which will help save my baby. At the end a healthy baby is what matters and Dr Kellart and the team doing ultrasounds do a great job. I would recommend if you are experiencing a risky pregnancy and want a knowledgeable doctor that is a patient advocate.

Very polite and welcoming people here, good location and safe. The asian lady that took my blood…read moreand urine test is amazing and at the same time gave me a mother vibe. She funny too. The doctor whom i spoke with was very professional and super nice to everyone. GOOD JOB ANDTHANK YOU.

"Arrived on time for my appointment, then waited 40 minutes only to be told they didn't have the…read moreright vials for 2 of my tests and that I had "too many exams" -- whatever that means. The nurse said she'd call once they restocked. That was over a month ago, with zero follow-up, and I can't get anyone on the phone. Complete waste of time and no consideration for patients' schedules. Going to a different Quest location from now on.

I highly recommend Lafayette Physical Therapy. From initial contact through receiving services -…read moreeveryone I've dealt with has been professional, friendly and helpful. It's a convenient location with ample off street parking. The facilities are clean, well lit and comfortable. I have worked with Shawn - who is fantastic. I also had Brenda for a session - also fantastic. Both - really listen and hear what's going on and give great advice. I am a recent cancer survivor trying to deal with major changes to my body after undergoing chemo, radiation and surgery that impacted my pelvis, hips, periformis. On top of this I already had lower back issues and was developing shoulder problems as well. I could not walk 10 minutes on a treadmill without pain. Over the course of the past few months I went from not being able to walk more than 10 minutes at a slow pace on the treadmill without pain to walking 3 miles in a little over an hour without pain. Shawn has helped with my neck issues and my lower back issues by looking at my body as a whole. With some massage, stretching and prescribing exercises he has helped me rebuild strength and balance.

Tried to get appointments but they were busy and were booking 2 weeks out…read more Not good when your in pain.

I have been to this lab twice, both times I have left with significant bruising following…read morebloodwork, however my most recent visit was especially bad. After being unable to find a vein on my left arm, the tech decided to draw blood from my right arm. After struggling but finally getting the needle in my arm, the tech had trouble getting enough blood, and began to wiggle the needle around inside my arm. Not only was this painful, blood began splattering out and onto my arm. After failing to draw enough blood, the tech then tried to draw blood from my left arm, which she previously had failed to find a vein in. Expectedly, barely any blood was drawn from my left arm. Following this the tech brought in, who I assume to be their superior, who had to draw from my forearm as the normal blood drawing spots on both of my arms were now both punctured, bruising, and my right side covered in blood. The first lab techs incapability not only lead to severe bruising following this ordeal, they were quite rude. While I understand procedures such as drinking more water can help, there is absolutely no need to repeatedly blame your patient on your own inability to perform your job. A small reminder once is plenty.

They are extrememly inexperienced with children and toddlers. They are also not warm and friendly…read more Most of the technicians are abrasive and brusque, seems like they are having a bad day each time I go. Please hire more people that can accommodate families with children at any time, not just specific hours. Some of us work and have jobs.

Bernadeth is an excellent phlebotomist and such a kind person! Not only did she accommodate me with…read morea last-minute appointment, but she arrived at my home right on time, fully prepared, and even wore booties to keep my floors clean. I had forgotten to freeze my ice packs for shipping and she helped me out with extras she had! She has such a positive personality and is incredibly skilled. She even gave my puppy some love too! If you're looking for a mobile phlebotomist and a 10/10 experience, Bernadeth's got you covered!

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

Thank you Shanice Brown at Lab Corp. A terribly busy day at the Lab today, but Shanice always had…read morethat smile and patience. She took the h time out to thoroughly explain to me the proper way to collect the specimens for my 4 year old granddaughter. It made the procedure easier and uncomplicated. Kudos to you Shanice Brown.

Unfortunately my experience here was one of the worst bloodwork experiences I've had. The front…read moredesk was unfriendly, understanding that it's during the holidays but you are a service, you should be kind to your patients. As a pregnant patient, I had a fasted draw at 1:45PM because all of their morning appointments were taken for weeks out. They got me in at 2:45pm and it was like being herded like cattle - called up a handful of names and brought us inside to wait in a line for a room My phlebotomist was kind, but felt very inexperienced. When she saw how many vials she needed to fill, she got some one else to double check which did not make me feel comfortable. She missed my vein for at least 2-3 minutes and after expressing it was very painful, I had to have her remove it and ended up leaving because the pain radiates up my entire arm. It was one do the worst bloodwork experiences I've had. I've never had issues with my veins and I've even had an IV put in during transit! Esp being pregnant and having to fast for so long, on top of them not getting me in for another hour after, it was very hard to stomach. I decided to use GetLabs and pay the extra money for a phlebotomist to come to my home, which was a much better experience.

Super positive experience. Staff was friendly and made me feel relaxed, which is saying a lot…read moreconsidering I was getting an MRI to confirm my brain tumor hadn't returned. Also, I was in and out in half the time as other offices I've gone to, which also helped. The whole experience was positive. Definitely would recommend to family, friends, and everyone needing any kind of scan, especially MRI!

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

If this is the Lab Corp on Tice Valley Blvd then my complaint is specifically for here. I have gone…read moreinto Lab Corp frequently- specifically for UTI testing. It seems that every time I go in my order (sent by FAX) can never be found. The receptionist at the Tice Valley office is very rude, abrupt and lacks compassion and empathy. She has dealt with me in a very hoarse and condescending manner and it is very upsetting especially since I go in there with pain and discomfort. It is unfortunate that your company doesn't have enough competition to force a training for your employees on how to kindly deal with people especially the elderly.

I came in to this location on accident, I mistakenly thought my appointment was here, but it was at…read moreanother labcorp nearby. The staff snapped at me in a very condescending tone telling me that I didn't have an appointment here, so I turned to walk out. As I'm walking away I hear one staff member say "some people are just too dumb for this world" to another staff member. I turned around and realized they were talking about me since I was the only one in the waiting room. You would think people working in healthcare would have a little patience and compassion towards others.