Incompetence at best. Empty promises causing wasted time and effort and eventually great expense when you have to have the promised repair completed somewhere that can actually do it and do it correctly. Typical empty sales promises and a service department that says things are fixed when they aren't - repeatedly. Don't buy from them but if you end up doing so - whatever you do - don't waste your time with the service department. read more

2 days ago I had the privlage of dealing with Kevin, the most down to earth salesman i have ever delt with, not one bit of pressure. Great converastion while we waited for financing, and he stayed true to his word and fought to get me the best deal possible. Overall it was amazing expirence. Felt like i was buying a car from my friend rather than a pushy salesman. 10/10. I will be sending people his way for sure. read more

Had the best car buying experience here! I have an uncle who has bought several cars from this dealership (as well as from other dealerships) and when he heard I was looking to get a used car he didn't hesitate to recommend this place. The whole time I was there everything was friendly and straightforward; no games. Honestly, the most stressful part of the whole process was deciding which car was the one for me after test driving a couple. Everything after that was efficient and painless. Like my uncle, I highly recommend this place! Wonderful customer service. read more

During the Covid times, I have been researching my cars online. First and foremost I found the website to be very informative to allow me to make a good choice of what I wanted for my needs and my budget. I was also able to apply for financing online before I set foot in the door. So I contacted the Excalibur Auto Group and had the joy of working with Lynn and Jerad. Lynn helped educate me about the Nissan Rogue I was interested in and Jerad put in a lot of effort to get me a good interest rate on New Years Day He succeeded and the effort the two of these people put into my experience and the information online made this all a seamless experience. We did talk about other cars on the lot that I may be interested in. After talking with me and listening to why I was looking for a car and learning a bit about me, they did not make the choice to buy for me. These two allowed to me think within my own value set to make the best choice for me and my family. These are not skills that can be taught. They are gifts that wonderful people and workers have, that set them apart from others. I also observed some of these skills in other workers on the premises. Most important for those of us with lives. I was there for less than an hour with a quality test drive to owning a car. Thank you Excalibur!!!!! read more

Thank you to Brad for a very smooth car purchase today. The Acadia will fit our families needs well.

Be sure to check your tires, cabin filters and anything else you can possibly think of before you purchase a vehicle. Sales talks bad about service and service talks bad about sales, I have taken my car back numerous times now because I was promised something completely different than what I am finding out about my car, The guy that does all the final paperwork is a dick and all the other guys have attitudes as well. If you have issues I recommend speaking directly to Rob or Heath as they are the most understanding and won't fuck you over. read more

Sold a car to my daughter, she bought the extended warranty. Two days later transmission goes out. Excalibur decided to replace it so not to defraud the extended warranty. They kept it over three weeks and when she picked it up half her gas was gone they refused to make it right. Very deceptive business practice, rude staff. Reception is owners wife acts uniformed doesn't have any answers, rude. Do not buy here you will be sorry. read more

I had reviewed Excalibur as 5 stars, but recent events have led me to change my opinion of the company. We bought a Buick from them last month, and when we got it home we noticed that the passenger foot well was soaking wet. So wet it soaked through my wife's purse. After further investigation we found mold on the seat belt, rust in all of the floor tracks, and a moldy smell when the cabin warmed up. These are clear signs of a significant water leak. The company owner instead told me that the detailers simply forgot to vacuum the floors thoroughly, and that rust in the cabin is common of most vehicles. Excalibur agreed to buy the car back, in exchange for us purchasing a different car. This was a solid move on their part. However, I was assured multiple times they were giving me the full purchase price as trade in value, and they shorted me $800. My fault for not reading the paperwork thoroughly, but I don't like being lied to. A few days after trading the Buick in, I was contacted by the next person they sold it to. He wanted to let me know he found one of my daughter's toys and my purchase agreement envelope in the car after he bought it, with all of our personal info. That means they didn't inspect the car before selling it to someone else, and they likely did not try to investigate the water leak. That's the kind of shady dealing that makes people wary of dealerships. The buying experience itself was fine. Tony Farias is a good salesman, I enjoyed working with him. All in all, if you're going to buy from Excalibur, read ALL your paperwork, and get your vehicle inspected before you buy it. There are plenty of other options for shopping in the area. read more

I hate to say I ever bought a car through this dealership! Nothing but trouble since I bought my car. This place doesnt know the meaning of customer service. The lady who answers the phone has no business skills at all. Or she hates her job! Very rude on the phone and in person. She represents this company and what it is. I will never let anyone I know go to Excalibur to deal with their headache!! Shop else where. You have been warned! read more

I bought a car from Excalibur a few months ago. I am very happy with the salesman manager owner and the auto shop. My car had a problem and they willingly fixed it. They went above and beyond and I would gladly buy a car from them again. read more

This dealership is very deceptive. They lied to us and refused to honor their "we owe" list. We are taking legal action on this business.

If i could give them a lower mark i would. I bought an impala from them and even tho it looked awesm outside it wasnt inside...soon enough the car needed a new transmission and just recently i had to replace a lot of things like the window motors, the ac control motors, and now the engien, also i got thr car when they had the 20$oil changes for life aparently for life only means for as long as they dont feel like raising the price... This is the secound shitti car i got here.. Dont be fooled by the slick sales man read more

This place is garbage and they sell garbage, if you want a fast talking salesman to get you into something you don't like this is the business to do it. Then they'll sell you an extended warranty on a vehicle they didn't even change the oil in and tell you the warranty covers everything when it's in fact a powertrain warranty. Then if you try to take it back and get into something else they'll come up with all sorts of excuses as to how they can't do anything for you and give you the run around. Would not recommend this place to my worst enemy. read more

I told them right up front I was 6'7" and 500lbs and could they help me find a car I could fit in and get good mpg. They basically laughed and walked away. So no help here. Their prices were no better than anyone else's either. So don't believe their big lies all over t.v. and radio and in the paper. Somebody has to pay for all that expensive advertising and it ain't gonna be them. Think about it. They are not your low price leader but it sounds good for the suckers who wanna believe. read more

We just bought a Land Rover from Excalibur Outo Group Inc. David L. Snyder helped us out and he was so helpful. He made sure we got into something right away and was very kind! Thank you David Snyder! read more

Place is garbage. I have been shopping around for a BMW and saw one I would like to look at. I signed up to get pre approved and the next day I was receiving tons of emails from pay day loan websites. Sites that only offer $1000.00 max loans. Thank god I didn't put my social. They just sold my personal information and I never even received a call from their sales or finance department. Garbage used car sales men. Good thing I have lifelock and have already reported them. read more

Bought my car a month ago, Austin was my salesman. Very straight forward purchase in and out of there within 2 hours. He asked me to write a google review because that's how he gets promotions. I told him as long as they followed up on what they had promised I would be happy to. There was only one key for my vehicle and they said my other key was on its way and they would make sure I would get it. I followed up 5 times with calls and every time I would get the run around they were on it. Never a return call. Austin called me to say that my plates were in to pick up. I went to the showroom to pick up my plates Austin said that it was Jared that was to do the follow up with my keys and he knew nothing about it. I explained I was very unhappy that no one followed back up with me about my spare key and if I did not hear from someone by the next day I would write a review about my experience. Well Austin, Here is your Google and Yelp review you requested! read more

The worst dealer in TC.. bought a car here with more hidden problems then I was told about, after confronting them the very next day they lied about being busy or Eric is gone blah blah. .they ran me around for weeks before I finally traded there junk in at another dealer, eating my loss and moving on...never ever go here. ..you will regret it read more

They say they don't care about bad credit but what they really mean is you need 2000 bucks to consider you.

Great to deal with. Was able to do most paper work over the phone. They even drove the car to are home to drop it off.

Well I learned my lesson the hard way took full advantage of me being a first time buyer from any dealership. Showed me a price and what it was after my downpayment told me I was getting a bumper to bumper warranty I asked what exactly that ment and he said everything from front bumper to rear bumper.i was told I would recieve free oil changes for as long as I owned the vehicle. Vehicle was priced as 16,239. I was rushed cause they where closing.ended up actually walking out of there owing 21,875.with interest a warranty that is pretty pointless there is stress cracks in the windshield that wasnt visible unless light hit it just right I'm missing completely weather seal on one door only got 1 key after told they where waiting for other key my tire sensor was bad told to bring it in when service department was open they they tried to charge me my battery lasted me almost a week before it stopped starting cause bad battery.charged me over 100.00 for a new one plus installation.the dealer that helped me got on a video chat with his daughters while I was trying to read contract completely distracting me as much as possible.my vehicle my key is the key that is missing so my vehicle has a speed cap limit of 110mph with that key or purchasing a new master my key I'm stuck not being able to go faster then 110mph.the head liner in the back is coming out I didnt have a tool to take my lug nuts off when I got a flat tire my phone was dead ended up walking 3 miles to the closest gas station to be able to call anyone. Found out that I have bad control arm and tie rod from high impact to the passenger tire while again my supposed bumper to bumper warranty didnt cover. read more

I went in today and its safe to say I will not be going back. David Snyder might be the worst sales person to ever work with. Wasn't willing to do anything to help me with the vehicle I wanted to purchase even though I know I would have been able to afford the vehicle. He mentioned a guy he knows was coming in tomorrow to look at it and I have a feeling he was trying to not sell it to me and save it for his friend which shouldn't be allowed and if it is take the vehicle off the lot so people don't get their hopes up about buying it. Made up absurd numbers in his head for a down payment I would need that didn't make any sense and ultimately left a terrible first impression about Excalibur Auto Group. I hope not all their salesman conduct themselves this way. read more

Our daughter was looking for a car. Unlike other places we visited, the people at Excalibur treated her respectfully, put no pressure on her shopping, and made her a reasonable deal to put her in a decent car in her price range. After this experience, I would highly recommend them. read more

Just bought our 3rd car from Excalibur. I just got my statement from our financial institution our loan is through and We are paying almost $4k more than what the car is worth because they needed to get us up to a certain price point to make the loan work. Even though we were looking at almost brand new cars for the same price. They rushed us through signing to hide the jacked up costs. So we thought we were getting an $8k car that with all the extras are charging us $14k. I called to speak with someone about their shady behavior and was told what's done is done. Never again. They have made enough money off us. I know we screwed up for not reading everything carefully, but I trusted them to do the right thing. read more

Thank you so much to Rob for the time you took two different times to help us find out what was wrong with our 2005 Dodge Sprinter as we were passing through on vacation. Non of the specialty parts were available but Rob took the time to help us locate information on them and tell us the part we needed. You saved us valuable time and money. We highly recommend their service center! Thank you again Rob! read more

Extremely poor customer service when dealing with a first time car buyer who was looking. But thanks to your discrimination we took our business to Alvarez Auto Sales who took care of us!!!!! read more

Purchased our third vehicle from Excalibur, the process just gets easier! Staff is wonderful, the car has been great checked out in perfect condition. Our salesman was exceptional he made sure we were comfortable every step of the way. Great job guys. We will be back when we're ready for an upgrade. read more

After buying a used car from them I found out how many issues it had. They told me you bought a used car what do you expect? Well since your business is selling used cars I would have expected a bit more. The check engine light came on after driving twice. Took it back to them and they told me the it is just a reprogram error, simple. Asked him to look over the car. They did a full check and told me everything was fine. I take it to another mechanic who shows me the catalytic converter is the problem. Has a giant crack in it. $1300. The rotors are warped. $400. Would never recommend this place, learn from my mistake. read more

I bought a used car VW in Jan 2019 from Excalibur, the buying process was excellent, however, I confirmed with them if the car was checked and inspected, they said yes, I don't have enough experience to check cars , Otherwise I would have bought my own car not from dealership. Two days later after driving, I found that the front suspension system is broken, I called so many times explaining the issue without returning my calls. I went over budget with them thinking they would sell me a good car and not after two days finding big issues with the car. I asked if I can return it and of course the answer was no so just be aware and make sure to inspect or take someone who understand car checking. I was planning to buy a second car from them but I learned the lesson. read more

Everyone there was super friendly. We worked with Brian and Thomas and they were awesome! We told them what we were looking for and they instantly pointed us in the direction of the perfect car. They were able to work with us and get the perfect deal. Definitely check this place out of you're in the market! read more

The worst experience! We bought our truck in oct of 2015. They showed us a fake car fax and sold us a crap truck. Now here we are buying at northwest motor sports and they showed us the ACTUAL car fax for our current truck. Turns out our truck had 3 previous owners and was totaled which put us with over 12k in negative equity!!! I would tell EVERYONE to stay away from this place. They are untrustworthy and NOT loyal! read more

After extensive research, they had the lowest prices. Financing was very easy, i expected it to take a lot longer. Staff was very nice and helpful. Overall i would recommend. read more

We bought a used car from Excalibur just over a year ago. The car appeared to be in good condition and we were told it went through full inspection and was in great condition with no problems. They said it was so great it would sell immediately and were not willing to budge on the price so we decided it must be a great car. We immediately started having problems and They were not helpful whatsoever. The windows all stopped working, there was some sort of leak, the visor broke, and the windshield fluid sprayer wasn't working, etc. Overall it will cost us $4000 to do work on it. I am not impressed that they lied to us about the car being in great condition. You don't have this many problems immediately occur if a car is so great! If they would have worked on the issues slightly with us, I may have given a better rating. A couple of our friends that bought used cars from Excalibur have had the same problems with the lie of no work needing to be done, to immediately having to spend thousands on work. I will never purchase from Excalibur again!!!! read more

We were mislead from the beginning about our trade in value. We were under the understanding that they would pay off the loan on our trade in but they regreted to inform us that they would tack on our previous loan to our new car loan. When we discussed the total he didn't mention that would happen at all or else we wouldn't have signed. We got screwed over! read more

Do not go to this Auto sales group. We had the worst customer service, we were mislead, and could NOT get a call back. We kept the auto for about 10 months. Excalibur Auto Group acts like a pop up road side auto sales group that will be gone the next time you drive by. So very disappointed to be hood winked by them telling us they care about customer service, how happy clients are return clients. read more

Sold a car to my daughter, she bought extended warranty. 2 days later transmission goes out. Excalibur decided to replace transmission so not to defraud extended warranty. Kept car over 3 weeks and when she went to get it half her gas was gone. Very rude people, deceptive. Do not buy here. read more

Back in September I bought a car from Austin at Excalibur Auto Group. I asked about the car, such as what was wrong with it if anything, the accident history, I looked under the hood, I took a look at the body, it looked like a nice clean car to me. Now, I will take part blame because I should have been a little more detail oriented, but all I ask for is honesty. I know, the words car salesman and honesty don't go together. If you are looking for honesty when buying a car, steer clear from Excalibur Auto Group. You will not find it there. Austin had failed to mention to me that the side mirrors on the car didn't match, all the tires on the car are different, and the windshield wipers were incorrect for the year and model of the car. So far, that's all I have found, but that's enough for me not to go back ever again. I told him from the beginning, I don't like to be pressured and honesty goes a long way with me. Being deceitful like this, it irritates me and it's uncalled for. Word gets around about bad companies and how they practice their business. It's sad they would rather sell mediocre cars and hide what is wrong with them, rather than fix the issues or tell a buyer about it and make it right. Excalibur Auto Group's dishonesty is greed. It's the pursuit of the almighty dollar and it's going to be their downfall. I see from other reviews I'm not the only unsatisfied customer of Excalibur Auto Group. Have you ever heard the saying there are other fish in the sea? If you are looking for a car, go to another car lot or from a private sale. You will be glad you did. read more

stay away from these lying bastards!!! we were lied to and cheated out of several thousand dollars!!! they sold us a vehicle that they claimed was "flat towable". we found out later that it was not. we were stuck with it; but they said they would trade for a similar vehicle on their lot. we were told the selling price was the same, when we got the paperwork it was several thousand higher and a service contact was added along with several other phoney fees. this company cannot be trusted!!! i would not give them any stars, but i can't post without. read more

worst customer service I've ever witnessed. Tried to trade in my vehicle was offered almost nothing, told I couldn't afford luxury, only offered to show me a chevy which I was not interested in buying, wouldn't show me any other vehicles, wouldn't run my credit, ended up leaving and going to lithia where I purchased a brand new car that day and was treated as a very valuable customer. Don't waste your time with Excalibur. read more

Wouldn't go back if they were the last car dealership in the Tri-Cities. Have been giving me the constant run around for now a full month trying to trade back a car I bought there that was too big for my wife to touch the pedals, took it back same day with concerns, asking to void the deal and let me buy something else, but they lied through their teeth telling me it was "too late" and was told they'd swap us out of it instead, it's now been almost 30 days of calling every couple days and being told owner is busy, oh owner is working on his home, oh we don't have the right car for you, oh they have more cars that will work for me on a truck on their way here from Portland, etc etc, all stall tactics they are hoping I go away and I'm NOT! If I have to I will seek legal help! I'm about ready to just park it on their door step. They're making an enemy out of the wrong guy who, as an insurance agent, come across potential customers for them daily, and I for damn sure will NOT tell anyone good things about them nor refer any business to them until they do what they have promised. read more