bought f150 2019 been great. Pulled 6000# travel trailer to Yuma Az. every year and no problems…read more will look there first when l need a new one.

Family owned small business. I bought a Dodge Challenger here. Ken was helpful, no pressure,…read morerepresented the car fairly. I drove 5 hours to see the car and it was better than the advertisement! it was a fair price and Ken made the whole looking/driving/buying process smooth and enjoyable. I would drive five hours again to John's auto Mart if I ever needed another car. worth it.

They sold me a car with a dead battery, dry rotted tires, spent alternator, defective door locks…read more The sales man could not be more condescending. I got screwed as a single female with no experience at this dealership. And I had cancer! These guys are the WORST!

Shout out to Fabian (sales) and Susana (financing). I was wanting to purchase my new car from…read moreout-of-state, and two hours out of town. I cannot tell you how smooth my transaction was, between communicating about my want for my car, and then it picking up today!!! Any questions I had were answered extremely quickly, any photos or videos I wanted, Fabian always responded graciously (even though I'm sure he was busy). And to Susana, you are a Queen!!! In and out within one hour. I'll be back.

If you need service done, please go elsewhere…read more They overcharge me on services, looking at my face an automatically amping up the cost. When my dad came in with me, they pretended that it was a miscalculation. I don't get why they see me as a young woman would think I don't know how much service usually cost. After being in the DC area for my work, getting an oil change only cost me $111 at the dealership, I come back and they charge me $280.

I honestly do not see how this place gets any more than three stars from the other reviews…read more I took my Audi in for service and after one day the skid plate fell down due to screws being left out! The service manger Dan Gonzales implied it was some other place's fault (really!?!?). They also said that I needed a new battery during the service. I had an 80 month battery that was installed one year ago. I stupidly told them to go ahead with it. The new battery cost $500! They didn't give me the old battery back until I asked them for it. I had it tested and is fine! Also, due to the way I was treated I will NEVER be doing business with them again. Buyer beware!

I was hesitant to go to the dealership when my car broke down. They often have a reputation for…read morebeing more expensive but I was so pleasantly surprised working with BMW. It was the making of a nightmare situation as more and more problems were revealed with my car but they were so great in working with me and keeping me updated. The best was that I was able to tell them my budget and they worked so hard to get my car up and running for the price I set. Having my car break down could have been devastating but the wonderful people at BMW made it bearable. I will definitely be going back.

just now New My…read moreexperience with Tri-Cities BMW was extremely disappointing. The salesman by the named Miguel Reyna, without my verbal or written consent, he proceeded to run my credit report. At no point did I authorize a credit inquiry. This action is not only unethical but also a violation of consumer trust and potentially unlawful under the Fair Credit Reporting Act. He took my personal information/ social security that BMW has (I have purchased several BMW in the past) I expected professionalism and transparency, but instead was left feeling disrespected and concerned about how my personal information was handled. Customers deserve honesty and clear communication when making such an important financial decision, and unfortunately, that was not my experience here. I would strongly caution others to be vigilant when working with this dealership.

I have a Suzuki that needed warranty repairs. Lescovar took care of it quickly and with no trouble…read more I'm used to warranty shops trying to upsell me on air filters, tranny flushes, and other things that I don't need. Lescovar just did the repair. No fuss, no scams, and a pleasant experience overall.

rose helped me get my car yesterday, she made it such a fun experienc. Shes so nice and loves to…read moretalk about anything while we wait, even my gross snakes lol. I love my car, this is my second car from mitsubishi and if I still love it.

Just wanted to shout about our awesome experience with our Sales Agent Angel Beltran at Corwin Ford…read morein Tri-Cities. We went truck shopping last month - not necessarily looking to purchase that day - but open to it if we found the right rig. When we pulled up to Corwin, we were greeted by Angel. He came across as 100% legit, not pushy at all - completely welcoming and eager to answer our questions. I had my eye on a Maverick - and he was super knowledgeable about all the features and differences between models. Made us feel super comfortable was easy going the entire time. After a test drive, and Angel showing us all the features - we were sold! The whole experience was great. Angel is going to be a Super Star!! Thank you Corwin!!

I've been trying to arrange service for my vehicle, and the experience so far has been frustrating…read morefrom start to finish. It took two days of dealing with an AI phone system that just looped me around before I could reach an actual person. When I finally connected with a service advisor, J. Dewey, I explained I'd gotten a quote from another shop (since I couldn't get through to this one in the first place). She asked me to forward it over and said she'd check with her mechanic and call me back. That was five days ago. I still haven't heard a word. I've since emailed the GM twice trying to get some kind of response, and he hasn't replied either. I haven't even managed to get an appointment scheduled, and at this point I have zero confidence in this service department's communication or follow-through. I can't recommend dealing with them.

We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything…read morewas perfect and we were assured that the vehicle had even been given a McCurley Certified 360 inspection. A week later, the car started having shifting issues. It was struggling to go into 2nd and 3rd gears and was making a sound under the hood. We brought it back and explained the issues. They told us McCurley Mazda did the initial inspections and to bring it there, so we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything, but thought it was the timing chain. We didn't hear anything again for another week, so we called and were told no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there with no updates, except to randomly call us one day to let us know the guy working on it would be absent that day. About a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now it is doing the SAME thing again that we initially brought it in for -- jerking, struggling to go into 2nd and 3rd gears, and there is a ticking sound under the hood. On top of that, the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we originally brought it in for, we should not have any financial obligations for repairs. I submitted a contact form and after not hearing anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are another week later and we still have not heard from anyone. To say we are livid is an understatement. We paid almost $14,000 for a car that has given us nothing but problems, with symptoms pointing directly to transmission issues. I believe our car was purposely kept through the warranty period and that they knew it was a transmission issue. As I said before, we should not be obligated to take on the financial burden of repairing this car since we initially brought it in during the warranty period and the same problem is still persisting. Honestly, I almost want my $3,000 down payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a negative review, but it seems our problem does not matter. My suggestion is to go elsewhere if you are in the market for a vehicle.

I took my 2010 Mazda 6 for service and I paid 111.00 for an oil change. I have never paid this…read moremuch. I was told they use synthetic oil, which I have never used. I was also told they always use synthetic oil. I believe this is why I was charged so much. Plus no car wash. Pretty disappointed.

I called over a week ago to schedule an appointment with service with Jason or Justin and arrived…read moretoday for the 9 AM appointment. Upon arrival the appointment was not confirmed and was in quoting stage. The service manager asked what I was there for even though I went into detail with the issues I was having last week. Upon arrival I needed to authorize charges for diagnostics in the event It wasn't covered under warranty for a vehicle with 13,000 miles unacceptable the check engine light came on in Moses Lake. I rented a car to go to Sumner. Return today so that I could bring the sprinter to the Tri-Cities to deal with these clowns. Business is real simple when you just listen to what people are saying, communicate back to that person and let them know what the expectations are prior to arriving and then looking at you like you're stupid. Definitely would not recommend.

just got an express oil change there, 2.5hrs btw…read more they also say I need some work done. thats fine, please print out the details so I know whats up. "Oh I cant do that" ?? why not.. (silence) all I know is that it'll be 3K. I am afraid now that bill is gone, our local MB is now just another MB dealer shop experience. oh yeah and thanks for the 350$ oil change. cant recommend them now that bill is retired. sad day for local MB owners.