Excellent team! Easy drive up service with Porters to greet you. Mario was attentive to my concerns and had good direction to save some money on what he thought the problem may be. The technician sent a thorough video of the service performed and an optional service recommendation print out was given. You can't beat friendly, thorough, efficient and budget conscious service!! I even test drove a couple of cars while I waited. Parker is a Civic Hybrid expert and I'll be back! read more

I was surprised at how long it took to contact the service dept to make an appt. It took multiple calls. When i finally got an appt scheduled and arrived for it, I was given an estimate of 1.5 hours, maybe less. So I waited, 2.5 hours later I was told, about 10 more minutes. I checked out and paid and was not offered any info on additional service that was recommended; however, when I got home I received an email notifying me of 2 more service items that needed to be done that were described as critical. When I went back in the next morning to relook at the info, the message told me the link had expired and I couldn't get the info. I called to get it resent - still waiting several hours later. read more

Swapped my Mazda CX-50 lease for a new Honda Prologue lease! Excited to experience EV driving for the next couple years! read more

McCurley Honda - Swapped my Mazda CX-50 lease for a new Honda Prologue lease! Looking forward to driving electric for the next couple years! - Auto Repair Near Me - Richland, Washington

Well transparency for one thing, honesty for another. I recently visited to look and buy a Honda Civic hybrid, I had two trade ins that I had extensive research and trade in values on, with confirmed value from the dealership they were purchased from. Someone who was supposedly the "expert" on my specific brand of car came out took a look drove both and went inside. After two hours dealing with the salesman (very new, but I must say very pleasant ) I asked so what is my trade in values?? He didn't have them so he went to the sales managers desk, for quite a while, they both came back with very low ball numbers. Mind you I had already checked KBB trade in values, which the manager said he used, and both offers were so low it was insulting. He was actually 1500 below the lowest value on both vehicles! His answer, well that's what KBB says, no it didn't. Not sure what transpired after the expert went inside because he had no input. We decided against the purchase. We won't be back. On another note the used car manager came out to look at my trades and was very excited about the convertible, not today my husband said. read more

I came to look for a new Civic and wanted to explore options. Not a single employee offered to talk. I even went up to the group of employees on their phone just standing around, and no one even looked up. I also got parts for my car and the person at the register acted like they didn't want any customers. I tried speaking to a sales manager and they just looked at me and didn't even offer to talk. The absolute worst experience I've had at a car dealership and I highly recommend going all the way to Walla Walla instead of dealing with McCurley Honda. read more

Eli and Brie were great to work with. They helped us get a leased car that we could afford.

I was in Tricities on travel and my car started dying and running rough. Their next available appointment was a Tuesday five days off. I needed to leave on the following Wednesday and was worried my car would not be ready in time. Mario was so so helpful and courteous to me. Without over promising he said he would try to get to it sooner if I could just drop it off. Sure enough, he was able to diagnose it the next day and order parts and compete the repairs a couple of days after that. If I had had to wait the full five days I would have left town late and missed my very important engagement. I was so pleased and impressed. Mario was excellent to work with and I appreciate that he went the extra mile for me. read more

Love the car. But they screw you out of your "two free oil changes". They say "the oil life has to be down to 12% before Honda will pay for it." But the oil life indicator froze at 20% like five weeks ago. It has been over 8000 miles since it has had its last oil change. So basically they want your engine wearing down before they will pay for a measly oil change? CHEAPSKATES!! read more

I highly recommend you stay away from McCurley Integrity Honda! I negotiated a deal and agreed on a price after telling them I have my own financing. When the time came to get my credit union involved, the finance manager and GM both refused to send a purchase order without running their own hard credit check. They said this is "McCurly policy to verify your identity for tax purposes." A credit pull is the least reliable way to verify a person's identity. This is really just a shady practice to get your personal information so they can pressure you to finance the vehicle with a company that gives them kickbacks. I refused to allow a hard pull and walked out. The pressure tactics and loopholes this company is using are deceptive and shady at best. Find another dealer that actually has integrity. read more

I highly recommend McCurley Honda. Jared & Eli (and the rest of the team) provided us with exceptional service from start to finish when choosing the right vehicle for our family. read more

2022 Honda Ridgeline - set an appt. for a transmission fluid change (just a drain plug dump, and refill). Online appt. said $199 - thought that was reasonable and made the appt. Got there and they ended up charging my $550 for nothing more than a fluid change. I questioned them about it, and they told me that the transmission on my truck was more expensive - he couldn't explain why, since it just takes 4q of fluid and drains and fills like all the others. By getting on some forums and such, seems common prices are more along the $250-300 for this service at most places. I reluctantly had it done still, but likely won't be back after this experience. I've bought and serviced a number of cars from McCurley over the years. Since they appear to be in the price gouging business now, they have lost my business. read more

Customer service was outstanding. Our service advisor, Chad DeLeon, has always been thorough, professional, and responsive to our needs. I wish all service advisors were this good! read more

One week with living with my new car and I couldn't be any more exited to drive it everyday. I was able to purchase a new Honda with the amazing help of Jesus and McCurley. Jesus was very considerate with what I wanted. Overall I had a great time and the process was very simple. The finance team ( John and Anthony) were very easy going also. If you're in the market for a new car I wouldn't hesitate to check out Mc Curley. read more

Service department is a joke. You will never get a phone call through directly to them. Calls always get rerouted to a rep to take down your information for a call back. 1st time I scheduled a oil change the call got rerouted and they said that all service reps were busy... ok. I got my oil change a 2nd time and when I walked in NONE of the phones for the service dept. were ringing. So I'm guessing they just let the phones ring on silent so they get rerouted. I'm from out of state and my usual Honda dealer is heaven compared to this. On my 2nd oil change (about 3-4 weeks ago) I got at McCurley they ordered a part that would take about 3 days and I would get a call to come in. NEVER HAPPENED. So I called today and turns out they've had my part sitting. And guess what, the part dept tried to get someone to get me scheduled for service and she said "no one is answering my call for a service I can take your info for a call back". Of course I said ok but if it would be by end of day today and she said maybe, could even be tomorrow morning... 3rd time I went because my car was smelling like gas. I called around 1pm and they took down my info for a call back. I was calling back every 2 hours because this needs to be attended to asap as it my only car. They close at 6pm so I had to call back about 3 times. During those 3 times I called, the rep had to send my info over to their manager during which he called back 10 mins before they close and i couldn't get in for an apt until 4 days later. Like I said a joke. They need to get it together. UPDATE: I still have not received a call from yesterdays attempt to get a service scheduled for my parts that have been there. It's been 24 hours now. read more

ZERO STARS I will never set foot in McCurley Honda again. Tried to con me on damaged tire on a used car when I bought, had very low miles. Just tried to scam and con me on major recall on my current car, to the tune of at least $2,000! Then..... told me I need all four sets of brakes worked on.* *They asked if I wanted that inspection, I told them "No Thank You!" They did it anyway. Two independent mechanics say my brakes are FINE! These people appear to be totally dishonest. They are opportunists and take advantage of people. I'm so blessed to have an honest independent mechanic I can rely on! read more

This review has been broken down into segments, with ex. for both "Sales" & "Services". [Part 1/2] SALES: 1A) "The Players" : If you're looking to purchase a new/used vehicle or even just remotely questioning something about a vehicle, please come see "Josh". Not only does he works for McCurley Honda, but he drives a Honda! This emphasizes his knowledge on the product he is discussing with you. 1B) "Knowledge" : Josh is extremely knowledgeable in all the vehicles offered at McCurley. He doesn't regurgitate what a pamphlet has. Josh is able to answer approximate range based on "gas v all-electric v hybrid", driving capabilities in the region. He compares driving his Honda to help you make the best decision out there. Josh has also been instrumental in explaining how some of the new features work and how he accidentally tested these features, such as the auto-locking based on distance from the car. Testing the diff drive modes from "normal v sports" going from street to on-ramp fwy, and what to expect for consistent acceleration to battery drain. These are a few examples of knowledge you can expect from someone who believes in the product they use & sell. (5/5) 1C) "Pressure" : Josh gave me zero pressure on buying. He tells you, "you'll buy when you're ready", and he is there to help you along the way. Don't believe me? Stop on by and just say "Hi" to Josh. You'll be amazed. (5/5) 1D) "Promise & Respect" : If you ask something of Josh, he follows through. He kept watch for a specific vehicle for me and followed up. There is never a rush to just answer your question and leave you. Always available to answer your questions. (5/5) 1E) "Final" : After 25+ years of buying cars, I can whole-heartedly say McCurley Honda found the secret sauce to building an amazing Team. Josh brings positive values to the business and have made me a loyal customer and a future returning-member for our next vehicle. He is the McCurley's face for trust and excellence. (Total = 5/5) [Part 2/2] SERVICES: 2A) "The Players" : If you're planning on servicing your vehicle, please stop by McCurley Honda and speak to "Phellie". She is the best service rep I've had the opportunity to work with. She followed through with what she says and you're never left in the Dark. This Team Member is the backbone of McCurley. Phellie has the mindset of a Program Manager in a large corp PMO division. Her skill to managing everything in this segment of the company is hands down impressive. (5/5) 2B) "Knowledge" : Phellie walks you through the service that gets performed as well as explains all the parts of what happens to your vehicle. She is extremely honest on the work that is "requires, recommend and would likes" to have. She will be blunt when it comes to your safety. She will help advise you based on what she has seen/encountered on repairs for your vehicle. (5/5) 2C) "Respect, Comm & Follow Up" : Phellie and her Service Team is so respectful and they make sure you are always up to date on what is going on with your vehicle. From booking your appointment (or walk-in) to waiting to receiving, Phellie and Team simply goes above and beyond. I have never felt lost nor excluded about what is occurring with our vehicle. (5/5) 2D) "Quality" : Ever since I've transitioned to McCurley Honda (from SoCal, then from Yakima), McCurley is our Go-To over the past 2 years. I have yet to encounter any post service issues and our car has always driven better and felt more safe after we finish up at McCurley's. (5/5) 2E) "Final" : The backbone of any company is their ability to maintain stability and retain their customers with service and integrity. Phellie represents the strength and backbone of McCurley and why I'll always be taking our Honda's back to here for its service. (Total = 5/5) [Final Thoughts] I have been extremely fortunate to cross path with both Phellie (Services) & Josh (Sales). Give McCurley Honda a chance. You'll be surprised. I was, and I came out better for it. read more

After speaking with multiple people with similar experiences through Mccurley I felt compelled to write a review a year after this happened. I feel it's necessary to warn others. I took my Honda in for brake check. They told me I needed to replace master cylinder, got my car back and Mccurley said I was ready to take it home. Got in it and I pushed the pedal all the way to the floor and it wouldn't stop. I DIDN'T MAKE IT OUT OF THE PARKING LOT. . Way worse than when I brought it in originally. Mccurley now said I need a 1200 dollar sensor to fix it (sensor is still fine it wasn't throwing codes and it hasn't been replaced a year later). I SPENT $1600 and my car was wayyy worse than before. This could have killed someone if they took it on the freeway. Mccurley bled it again and I picked it up the next day it was drivable home but brakes were still very soft. Took to another mechanic and it just needed new rotors $200 and another bleed my honda was good as new. The new mechanic said they probably didnt bench bleed the master). They are absolute amateurs and possibly scammers in this shop do not get services done here. read more

It seems my original review was taken down so here it is again. I can't believe you guys. My 70 year old mother got her oil changed today. They found that one of her fog lamps was burned out and quoted her $450 to replace it. $450??????? are you insane? They gave some BS story about the whole assembly needed replaced. It was a burned out bulb, a $20 part. My mom was very upset thinking she had to pay that much. Thankfully she came to me questioning it. I went down to the auto parts store, bought a $20 bulb and spent 5 minutes fixing it. How many elderly people do you do this to that dont think to question it? This is straight up robbery and a crooked, shiesty way to run a business. Taking advantage of people like this and you dare to have the INTEGRITY in your name. You should be ashamed of yourselves. read more

McCurley Honda - $20 later from NAPA - Auto Repair Near Me - Richland, Washington

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Have a brand new CRV. 1000 miles. Started leaking a fluid. Took it into service department. They put it on a rack and determined there was a hole in a coolant line caused by a factory installed clamp. They kept my car to determine repair requirements. Assured me they would be in touch later in the day. Never happened!! I called them twice and left messages. Waste of time. Never heard back. I will probably have to drive down today to get answers. Terrible customer service!! read more

After purchasing a Honda, all cash, I was physically threatened by the "sales team" because I would not sign a "balloon payment LEASE" for 3 times the money, and where they would take the vehicle back. When said no thank you, that is not a good monetary deal, I was physically threatened when I booked a "recall service appointment at McCurley Honda". Then, I was told that I had to go to another Honda elsewhere. I reported the physical threats, and intimidation used, so abuse to the state as I am a court mandated reporter. No problem going elsewhere, after I paid all out cash, as it does not make sense on time, value, money to buy an asset that simply depreciates on THEIR terms. The men in sales have a problem with NO thank you! Next, I was sent a "refund" check from FORD/CHEVY/HONDA in Pasco for $10.00 as they forgot they owed me over tabs. I'll go elsewhere for my next automobile as the Ethics and physical threats to get an economic advantage are horrific. Business ethics is a something that matters to the majority of our country. read more

My Name is Ramon, I had an amazing first time buyer experience ,Cesar made my purchase more comfortable and more confident. I'm very glad he was my cars person he explained everything throughly I got all the details and questions answered perfectly , amazing helper 100% recommend getting cars with them especially, Cesar as your car person. (Cesar!!!) read more

Purchased a car today, thanks to Cesar for helping me find my new car I would recommend this dealership to anyone who is in need of wheels

Purchased a certified preowned 2019 Jeep Wrangler. A few days short of having it a month we realize the door hinges have corrosion and are bubbling up. To make a very long story short I was blown off by the service dept. I then spoke to the Sales Manager who told me it was no different than buying a used car that has dings and scratches.....ummm no sir you sold me a Jeep that is rusting out. They then proceed to tell me the 2018-2021 jeeps have a class action lawsuit and Jeep will replace my doors if I'm in the 5 year manufacture time frame. I know they must have known this when they sold it to me. It previously belong to the wife of someone who worked there and I'm sure they traded it in to avoid getting stuck with a corroding Jeep. I have been completely on my own dealing with Jeep even thought the Service Manager claimed they would be with me "every step of the way and help me get the claim started" I now have to get it fixed two hours a way in Spokane and there is 15 jeeps ahead of mine. I will tell everyone I know do not go here. there is no way they didn't know about these issues and sold me an almost $40k deteriorating rusting piece of metal. read more

No Integrity Honda should be the name for this place. Terrible sleazy sales team with an act that could win an Oscar and a rude and uncaring sales manager Sadik that ruins the McCurley reputation. If I was the owner of McCurley I'd fire him in a heart beat because he's losing customers and tarnishing the image for the dealership. If you're looking for a Honda don't go here, rather you'll find a better deal and be treated better with the dealerships on the west side of the state. Even Portland dealerships, which are cheaper anyway. Also, don't be fooled by all the happy reviews, as they are either fake and/or uninformed buyers that got shafted. If you're uninformed of course they'll treat you like royalty. It's all an act. Sleazy. Avoid this place at all cost. We bought 2 cars already from another dealership and was more than happy to travel a few hours to avoid this place. Save yourself the grief. Look at their prices for goodness sakes... Then look at other dealerships who often have a much better deal for the same car. That should speak volume. Don't get owned by this place. Stay away. read more

My experience with the service department at McCurley Honda was absolutely terrible from beginning to end. It was an incredible struggle just to schedule an appointment. Over an 8-hour span, I called at least 15 times, and each time I carefully explained the issue to the receptionists, only to get transferred to voicemail repeatedly. The few times I actually got through to someone, I just got bounced around to different extensions with no one ever helping me. At one point, the line just rang endlessly with no one picking up.Completely frustrated, I had to drive all the way from Oregon just to make the appointment in person. When I arrived, the staff was rude and dismissed my concerns about no one answering the phones. They arrogantly told me appointments are only on weekdays and suggested I drop my car off at 7am if I wanted timely service. When I asked about a service loaner to get to work, they vaguely said "possibly" and claimed they are first-come, first-served.Two days later, they called to confirm a loaner, but when I got there at 6:50am for my 7am appointment, the place was empty except for the janitor who let us in at 7. The rest of the lazy staff didn't stroll in until 7:30am. They pretended to have no idea about a loaner and acted annoyed that I even asked about it. I had to wait until 7:45am for enough people to show up before they could get the loaner paperwork together.After finally getting a loaner to work, they called me about the issues I had already told them about. Instead of owning up, they tried to blame my exhaust modification for the AWD problems, despite trouble codes matching what I reported. Since they couldn't replicate the issues on a short test drive, they incredibly claimed the problems didn't exist.I made a scene at the dealership, which led to talking to an advisor named Chad. He said they cleared the codes and wanted me to drive it for 2 more weeks to see if codes came back. Chad waived the current fees since they didn't fix anything. Two weeks later, I waited another 4 hours for them to check again. Despite knowing about the lingering issues, they claimed no new codes came up and Chad again pointed to my exhaust unhelpfully. You'd think they would know the burden of proof is on them for warranty claims related to modifications. After that wasted 4 hours, I had to get a ride because they said it may take 2 more hours for a warranty decision. Now 24 hours later, I still have no answers and they aren't answering the phone again.My most recent experience only confirmed that this dealership's service department is as incompetent and dishonest as ever. Once again, I found myself calling them throughout the day from work, trying to get an update on my car. After hours of no response, I finally got through to a service rep who vaguely told me the status was "completed" but couldn't explain what that meant.Later on, I managed to reach Chad, who informed me that they might have to replace the entire rear differential but were still unsure what the exact problem was. Then, out of nowhere, he said they wouldn't be able to warranty the repairs on my Acura, even though we had spent so much time going back and forth about getting the work done under warranty.When I decided to pick up my car, the head service manager came out and defensively claimed that Chad had supposedly told me all along that they could never warranty the repairs. That's a blatant lie. Why would they take my car in, call the warranty company, and spend all this time "figuring out" whether the repairs were warrantied if they had no intention of covering them?The lack of transparency, the constant runaround, and the utter disregard for my time are beyond infuriating. McCurley Honda's service department is either completely disorganized, deceitful, or both. I strongly advise anyone considering their services to look elsewhere. read more

There needs to be better communication between sales and parts/service so that things don't get screwed up. I had a bad experience, but someone took the time to get it taken care of, which I greatly appreciate. I just wished it didn't take so long to get it taken care of. Always room for improvement. read more

HOW EMBARRING FOR THIS COMPANY FOR AN EMPLOYEE TO TELL A 20 YEAR OLD HE CARES MORE ABOUT HIM THEN HIS OWN FAMILY Please read before you go...I'm keeping this short just giving the main points for this review won't be too long. I'm putting two stars just because our sales man Cruz was awesome, but unfortunately once we went into sign it went to shit. First of all I went with my nephew to purchase his first car and the finance department guy Juan ruined his experience. We all know they get pushy trying to sell their extended warranty, well this guy went to far as fighting with my brother and stating that he cares more about out nephew then we did. Telling my nephew that his family doesn't care about him as much as he does and that we would not be there for him if the car broke down. My brother and him went at it and at the end my brother told him if he didn't stop that they would walk out. Juan stated that he did not care and they can walk out if they want. I even called the manager Paul and he was supposed to watch the cameras and talk to his employee a week later I still haven't gotten a call. This happened on 2/9/2024. read more

Scam beware bait and switch unethical tried to contact the owner he doesn't return calls. Very shady place wanted to pull my credit when I was a cash deal be careful when dealing with these people read more

I called 5 times before I finally got someone to answer the phone. when it was finally answered I had to leave a message for the service departmen. they never called back after 4 hours. I called again and got the service manager and asked him if he got my message. He tells me he was to busy to check his messages. I made an appointment to have my recalls on my 2022 Honda Passport repaired. It will be over 6 weeks before they can do it. the service department is just horrible!!! I should have read the reviews before I purchased from them. Do yourself a favor and look elsewhere before buying from this dealershi. read more

I can't say enough good things about this dealership! I was searching for a preowned car that was a needle in a haystack and found it here! Driving out from Seattle, I had a very limited time window and they worked with me to accommodate my busy schedule. Rachel and Matt both got back to me super fast throughout the process. Matt also helped me out when I showed up. He's very friendly and professional. Javier was my finance manager. He was organized and speedy. I was in and out of there in about 15 minutes including a quick test drive just to be sure everything ran well, putting me back on the road by the time I needed. WOW! I'm very impressed. I have the exact car I want, for the price I want, and even the pup approves. I couldn't be more pleased. Thank you!!! read more

I've been getting my cars serviced here for years, couldn't ask for better people to care for my car. Always making sure I'm happy and taken care of. Service manager is always willing to go above and beyond!! Wouldn't go anywhere else! read more

If I could give a zero I would my mother has warned to go to this place and get a car here but but I had a personal friend whom helped me get into a vehicle but this place is sheisty. I have been trying to get a service contract refund from them but all the financial advisors and "managers" don't have consistent stories they are all different so what's the actual deal. The only part of this business that I did like was the service team. The service team is outstanding but everything else and the owner not picking up calls or messages. It's like trying to call the president at this place good luck. Also please work on communication don't make any such promises that you will be helping out and reaching out it took nearly months and yet to receive anything. They had asked me to take a couple days to think about the refund and purchase another vehicle but no thank you had you made this process easy I may have but you guys are very inconsistent. If I get any repercussions on my refund posting this review I will have a word with the Better Business Bureau. read more

I just want to give an extra shout out to Nick st. George hear it Integrity Honda in Richland Washington thank you for going the extra mile thank you for always keeping me safe and being honest and upfront with me you are appreciated more than I could even express so thank you again you guys really do stand by that integrity. Anytime I needed anything done to my car so much as just a simple car wash you have went the extra mile every single time. Your honesty and integrity stands for itself you guys actually need more than five stars but I could give you today. I also want to throw an extra shout out to Doug he has always gone the extra mile for me as well thank you sir and thank you Integrity Honda. Sincerely with gratitude Kelly Neal read more

Nick and Anthony in the service department always take care of me and my rig! I've been a loyal customer since 2017 when Nick the Service Manager took me on as disgruntled customer due to bad experience with their sales team. Nick has always made customers a priority and goes above and beyond. Nick and Anthony are truly an ASSET to the team! I only service and buy from them now! Thank you guys for always looking out for me! read more

McCurley Honda - Auto Repair Near Me - Richland, Washington

these guys.....bought my wife a 2022 civic and after a few months when she started it up the dash was light up with all the warning lights.no a big deal all cars have glitches...while in the tricities area she took it in they said all it needed was an update.so they did the update and what do you know its still doing the same thing.since we live out of town and they are the closest dealership...thought we would call to schedule an appointment to have it diagnosed.after two weeks of calling the service department...which never answered the phone once after multiple calls daily,would never return calls after leaving multiple messages daily. the sales department may be good but the service department sucks at best. finally had to call another dealership to have the car fixed. read more

I would give them a zero if I could. We wanted to get an oil change for my 2014 CRV. We arrived at 11:15 and were told to come back at 1:00, because they were taking lunch soon. We arrived back at 12:55 and were told they couldn't do it today. We are traveling, and came 30 miles out of our way to get the oil changed at a dealership. Also, the service people were not very friendly. Maybe they need to be reminded what service means. read more

We bought our car at McCurly Honda and going back to services there. Yes the waiting time is too long but I appreciate the time when we received free oil change because of unexpected long wait. I also noticed that they are very busy and often it's hard to get ahold of someone to schedule service however once you meet them in person to address your concern they will accommodate you accordingly, you just have to talk to the right person I guess. One thing I ran into is within a year having different diagnosis for my car. One oil change, this needs to be changed, next oil change it's not showing up but instead something else is. Not sure if different technicians see different things and it's something they couldn't explain. Overall they are ok. I feel more confident to service my car at McCurley Honda knowing they will know more about their cars. You can always walk away and compare prices elsewhere. read more

I'm sorry but this is exactly what happened.its funny that we were told that your company was done helping us.but on public forum you are saying you want to help. If you truly wanted to make it right,you would have fixed the audi you initially sold her.instead of forcing her into a car she didn't want.these teenager buying cars for the first time,are your future customer's. I'm really sorry integrity doesnt seem to fit.. And your sales team has her number,and have not tryed to help her.. This is a hard lesson learned for my daughter. I hope not for another teen looking to build credit and buying thier first car.. read more

Careful, thoughtful communication. My home town. I do nto have my car yet, tho when the pass was closed and snow pouring down I almost flew over to get a car from them as they had one I want .. however,, then being trapped by ice and snow away from Seattle was a deterrent. I look forward to gettign a car from them or my other high priority. read more

Not well managed branch. There are tens of salesmen pacing around the dealership and I had to wait 15 minutes to get someone's attention (to check in for scheduled maintenance - with appointment). Then comes the waiting: 1.5 hours for an oil change, after which I noticed that my car was parked out. Since no one bothered to notify me, I walked up to the desk and asked if my car was done. Answer was no: there were recommendations; brake fluid change for a 150 bucks, and a cabin air filter change for another 50 (is it me or are the prices somewhat high). Speaking of the latter, why does it cost 800 bucks for the same tires that Costco installs for 560 flat? Why the ridiculously high overhead? Back to the point, another half an hour passes by, and here I am still waiting on them to finish their recommended work. What a great way to spend a Saturday morning. Notwithstanding the above, the staff have this 'I don't care' attitude when it comes to everything but selling (). After all, there's high demand for Honda's and they're pretty much the only game in town as far as I know. A bit more care (or at least pretending to) goes a long way people. And get your service department in order!! Finally, reality check on your pricing please... less profit is better than none at all. read more