Unfriendly front desk staff. Unhelpful, unwelcoming. The room smells like cigarettes and there was…read moreno microwave. I do not recommend this location.

Consider me spoiled after staying here. My go-to hotel in the Rio Grande Valley is usually The…read moreCambria by the airport in McAllen. Time to pump the brakess on that one after staying at one of Mission's finest- The Hampton Inn by Hilton. Located off of Expressway 83 and slightly hidden behind a SuperTarget, this Hampton Inn oozes sensuality from the moment you enter the door. Whether its the exterior floral arrangements, or the interior furnishings within the dining area + front desk, this Hampton Inn gives you an almost-instant relaxing sensation. The room? I may be one of the lucky ones. I felt that I had one of the best rooms (if not the best) in the house with a well-designed suite. The desk bureau area stationed within the middle of the room served a dual purpose by also housing the flat screen television on a swivel that faced the bed. With a top floor, you can see a lot of the City of Mission, as well as nearby McAllen. Breakfast was decent. Don't have tremendously high expectations. This isn't an Embassy Suites-type of breakfast! Breakfast here is fairly basic with your eggs, waffles, toast, sausages, juices, etc. The coffee is actually fairly good (try the Robust flavor if you want stronger). Yet if you are a coffee snob like I am, walk your butt on over to the Starbucks within the Super Target next door. A regular Starbucks is also about a mile away as well. The front desk staff was absolutely wonderful, relaxed, and highly knowledgeable of where to go in town. Greatly appreciated the insight on the current construction along areas of Expressway 83 that caused traffic (yes, there is traffic in the Rio Grand Valley). Parking is reasonable around the building, and the property was built with walls that made my room super quiet. The Hampton Inn of Mission, TX. Why can't all hotels be like you?

I am very impressed with this hotel. The room was very large. The bathroom and vanity was large and…read morethere is a Jacuzzi club in addition to a regular tub with a shower. The room is clean. The water was hot and the shower had ample water pressure. The food for breakfast is filling. There's scrambled eggs, cereal, fruit, toast, and waffles. The nighttime front desk staff is extremely helpful and friendly (I checked in at night). This hotel has a really affordable price, and offers a lot of amenities that travelers enjoy.

First night in , pipes leaked . Whole room was flooded , we were able to switch rooms in the Middle…read moreof the night, When we arrived at the Second room the window wouldn't close , couldn't even sleep knowing someone could've broken in . On top of that day and night I heard absurd sexual noises from the room above us which they dint do anything about . On top of that they stole valuables . Won't be coming here again . If there was a option to give 0 stars I would . I would have rather stayed in the car over night . Dint fulfill my standards . I thought this was a hotel not a motel . If I wanted a motel i would've gone to motel 6 I bet their services would've been nicer .

Over the years the Valley has come and gone as a place of work - once again I find myself picking…read morethis area back up and I decided to look for somewhere new to stay within the Marriott brand and found this relatively ( within the last 18 months) new Aloft! I am impressed! Fast, friendly check in! Room was huge, bright and comfortable, loved the black out shades, comfy beds and plenty of room to work out! Large TV with plenty of channel selections, large shower and sink area - all good! As an Ambassador member they left a very generous gift basket loaded with snacks and drinks which was a nice gesture! They have a bar downstairs and small restaurant though I did not try it! Great location, close to shops and restaurants! Will definitely stay here again!

UPDATE: 3 days after my review, I received an email from 'Giselle Perez' apologizing for the…read moreissues I experienced. Pretty much the standard 'we're sorry we didn't meet your expectations . . .' Then she also indicated she was going to add loyalty points to my account. Okay - good gesture - props for addressing and trying to 'make it right'. Then a few days later a pending credit to my credit card showed up in the amount Inwas charged for the room and I was really impressed . . . But the pending credit disappeared the next day . . . and no loyalty points have been added to my account. I contacted Marriott Bonvoy and was told that points like that post in a few days. So - unfortunately - this property made a bad experience even worse! The initial review: So - positives and negatives. After having WiFi, streaming and plug-in/USB issues at the last 3 Marriott properties we've stayed at, we figured we'd give this place a try since part of their business model is open-concept and technology. The outside of the property was nicely done with different life-sized statues. The inside was very open and looked nice. The staff at check-in were friendly. The room itself was very open concept - not my usual 'type' of room but it was actually good - very modern as well. Plenty of USB and plug-ins which was good. The bed was ok - not great - much softer than we generally like but not too bad. The pillows were heavy and full-sized -- a big plus given the industry trend towards tiny wimpy pillows. The one nightstand had a 'music station' that looked like and old-fashioned radio but which is designed to use your device to play music. Nice - but it took up 90% of the nightstand. The bathroom was fine - no issues at all - plenty of counter space and a shelf underneath. That's where the good parts end. Given the streaming issues we've had at Marriott properties lately we tried the streaming - and - it would not work. It simply would not go into any screen to allow signing in - not for any streaming platform. They sent someone to look at it and said they had to 'escalate' it. So - same story as the other properties, but it was worse here because the streaming and technology is a BIG part of their business model. So - we tried the 'regular' tv. Unfortunately, while the menu showed channels, there was no program guide so you literally had to flip through every channel to see what was on. Again, very disappointing especially given their business model. Then, at 3:47 am, we heard an extremely loud voice - sounded like they were in our room. We kinda freaked out and then we realized there was nobody in the room but it was clearly someone speaking VERY loudly from in our room. After turning on all the lights, we found the hotel's walkie talkie that they left behind the microwave when they were trying to fix the television/streaming. It was cranked up to max volume and someone was talking on it. Neither of us were able to go back to sleep and when we went downstairs to go to our morning meeting we took the walkie talkie to the front desk. Clearly they were confused but no real apology at all. So - once again a Marriott property has some issues. We are thinking it's time to cut ties with Marriott despite our rewards status with them. Something has really, really changed at Marriott properties the past year.

Beautiful, clean, contemporary functional rooms that seem like 1- bedroom apartments…read more Unlike other hotels, they have a mini-golf area and hair salon. It's like a mini- fancy hotel.

You seriously don't get this kind of value in the big city. $150 a night for a massive suite - king…read moresize bed, living room with foldout couch, two flat screen HD TVs, cable (including my addictions Bravo and E!), kitchen with fridge, dishwasher, stove; swimming pool, putting green, gym, free breakfast, free dinner, free happy hour, free parking, business room, bar, conference rooms. What? It's brand spanking new, so it's clean. And the McAllen-based owners take care of personal touches, like the water-based air fresheners that make the entire hotel smell like clean shampoo. Next work trip to McAllen I'm definitely booking my stay at Hawthorn Suites.

- 2 out of 5 stars Stayed: June 2025…read more Ant infestation in the room: I left some food on the unused bed, went to take a quick shower, and came back to find at least 20 ants crawling all over it. That's their food now, I guess ‍. Convenient location: Centrally located and close to where I needed to be. Friendly staff: Everyone I interacted with was kind, helpful, and welcoming. Hotel condition: I get that this region doesn't offer many 4-star hotels, but even by 3-star standards, this place felt a bit aged and run down. Breakfast spread: Surprisingly solid. Good variety and quality for a complimentary breakfast. Bottom line: Staff and breakfast were the highlights, but the ant situation and overall wear-and-tear of the hotel made this a disappointing stay. Wouldn't rush to book again unless improvements are made.

I stayed at this hotel while working in McAllen for 3 weeks. I love the layout of the building…read morewhere all of the rooms line the 4 sides of the structure and in the center is a kind of hub where the restaurant, bar, and social areas are. They have a great indoor pool with a small connected outdoor seating patio. They have a hot tub and the pool is slightly warmed so its great in all weather! The down sides are that there is no free breakfast and most of the food onsite is quite expensive. I would definitely stay here again!

Carlos was extremely helpful and helped me out in a pinch with my board presentation!…read more Thanks Carlos... you're a life saver!

My brother booked this room for us with a double queen bed and used his points. The room has a…read moremicrowave, large refrigerator, a sofa to rest and room is very long and spacious. They serve a nice breakfast too, but I did not take advantage of this as I hardly eat any breakfast. Location is nice as it is walking distance to the convention center and some of the restaurants. They have a park across the street, it was a Pokemon paradise. The downside of why it does not get a 5 star is the bathroom is quite small considering the space of the room. That is the only complaint and I am not a fan of the sliding door for the bathroom, but I know why they have it as they needed to save space.

I can go on and on but here we go. 1. When we first got…read morethere we had a front desk employee his name was William. (We got there Friday afternoon) His customer service wasn't the best but anyway moving on to the room we get to the room and turn on the AC (yes I know you need to give it time for the room to get cold) but after a couple of minutes of turning it on there was a lot of HEAT coming from the actual ac unit and smelled like something was burning! Me having 3 kids did not want them to smell that burning smell so i called William at the front desk and he told me he was going to switch me rooms. I turned off the ac and went downstairs. William then switched me to another room Right Next Door to the room that smelt like burn. 2. The new room was very poorly kept. The chair was broken. The ac was broken. There were black marks on the walls. After constantly fiddling with the ac it worked but at this point my kids were tired and ready to take a nap. So we stayed there. 3. Saturday; BOTH elevators were broken!!! This was just the icing on the cake for me. The elevator on the left was broken when we got there but the one on the right broke apparently Saturday and everytime we had to go to our room we had to go to the third floor with 3 kids. One is an infant so of course we had to go up the stairs carrying her! Keep in mind it's sooo hot outside and there NO AC IN THE STAIRWELL!!! 4. Finally, Sunday I was ready to leave this hotel! When checking out I showed all pictures to Marcelino (new front desk) (his attitude was much more empathetic and sweet) I always take pictures of things that were broken/wrong with the room the day I go to it. And he had no words for why the room was so poorly kept. Yes bed was comfy, location was the only good thing about this hotel but tbh I rather drive all over town to get to the mall or anything than to stay here again. The amount I paid is ridiculous due to the conditions of this whole hotel! Never have I been to a la Quinta with these poor conditions .

We stayed at this Hotel last week. Making the reservation was very easy and the rate was…read morereasonable. But part of the reason we chose this one was because they allow our feathered family member. The staff is pleasant and helpful. Water pressure and the temperature of the hot water was not very good. I could not tell if the hotel is new or being remodeled outside, but I think it is older with weak water pressure. Our room came attended by a gecko that hid in the air conditioning unit but the gecko did not bother us, nor did we bother it. The room was extremely clean, and as I said before the staff has outstanding customer service skills. We would probably stay here again just based on how welcome we felt.

It was a great experience! Everything clean! Has couches seen on photos for extra beds but I would…read morerecommend buying bags and put it over them and put ur own covers due to them being old. Perfect space and good price & there was toilet paper and towels and shampoo and conditioner. I spray everything down with alcohol because of covid of course and germs.parking is great as well u can see ur car from i front of ur room Will be coming again soon !!

It's low priced for a reason. Very dirty hotel and rude owner/operator. He was timid until I asked…read morefor toilet paper after finding none in the restroom. I asked if I could have another roll then said in broken English, "maybe, maybe not". I said "you're joking right?". He didn't answer, just stared at me as if I violated the place. Bring it was close to the border and I got the feeling I wasn't wanted there, I just got my stuff and left. Never again.

I wish I could give 0 stars. I have two cockroaches in my…read moreroom, dead. (Pictures) I have clothes tags from previous tenant all over my floor. (Pictures) Who knows what else they didn't clean. I haven't had hot water for two nights, 2 days. Absolutely NO water for 1 day. I had the blow dryer turn red & spark. My wife & I traveled from California for a wedding and couldn't even have running water to get ready for the wedding. We were lied to about the water coming on in "30 minutes" and then another 30, and then another 30. All the while we were waiting for water to be turned on so we could get ready. All the while we were trusting the staff so we never trusted our instincts to go to another hotel. This Hotel smells like mildew, the elevators and hallways are damp. The microwave isn't heating up our food in our Suite.... OUR SUITE. The pool is green. This has been the worst hotel experience of my life. I just want my money back. Do yourself a favor, don't book.

Drove 10 hours to be disappointed with "La Quinta by @WYNDHAM mission Texas."…read more Toilet does not work, stains on doors, Major stains on bed mattress, MOLD starting to build up on walls, and no TV remote.

Located right off of highway. Clean and appears updated. BUT the staff is lacking the common…read morecustomer service. Staff did not seem happy to be working. One associate was short on answering questions and not very helpful. The room was clean but not prepared. They didn't have bedding for pull out and not enough towels. When I called down, I assumed they would bring it up but I was told we'll come down and get ir. I asked if it isn't customary to have the items when you know the amount of people checking will require use of the pull out. He said oh I don't know. No emotion not apologetic. Breakfast was terrible. Dry and cold omelets. Literally cold to touch turkey sausage patties. Coffee was warm. We stayed after a New Year's Eve party but since we don't drink and I was with my senior parents we were up early and heading down to breakfast. We could see a young woman with her clipboard knocking so loud on doors at 7 am, New Year's Day asking people if they are checking out at 11 or what? She was so rude!! I have never ever stayed at a hotel when Staff does this. She was knocking and trying to unlock door so fast before people had a change to ask who is it! We witness her do this three times. Omer had the farthest room down the hall. I was so disappointed this would happen at all but especially on New Year's Day. I am an IHG member and have late check out privileges. I don't think, if my parents were trying to sleep in late I would be so kind if she had come knocking on our door. This is a location we would NEVER return to.

Best holiday inn express clean great breakfast and close to the freeway. I recommend this for your…read morestay.