The Best Car-Buying Experience We've Ever Had!…read more We recently purchased a vehicle from Lou Bachrodt Pompano Beach Chevrolet and I can honestly say this was the greatest car-buying experience we've ever had. Our sales consultant, Rory, was absolutely fantastic. He was professional, patient, knowledgeable, and, most importantly, he actually listened to what we were looking for.. Bill in the finance department was also an incredible asset to the dealership. He thoroughly explained every step of the financing process, answered all of our questions, and worked hard to find us the best available rate. Everyone we encountered at the dealership was friendly and welcoming. The quality of their vehicles is excellent, and they have a great variety of quality used cars on the lot. If you don't see exactly what you're looking for, they will more than likely be able to source the right vehicle for you in a timely manner. We are extremely happy with the vehicle we purchased. Even though it's a used vehicle, it looks and feels like a brand-new vehicle! I highly recommend Lou Bachrodt Automotive Group, and I especially recommend Rory. If you're in the market for a vehicle, ask for Rory when you walk through the door -- you will not be disappointed! Thank you to Hugh's team and especially Rory and Bill, for making what could have been a stressful experience such a positive and seemless experience!

The moment the sale was completed, accountability disappeared…read more I spent approximately five and a half hours at Lou Bachrodt Chevrolet Pompano Beach purchasing a used 2026 Volkswagen Atlas. The experience during the sale was initially pleasant, which makes everything that followed even more disappointing. Before leaving the dealership, I specifically pointed out a white substance or heavy residue embedded around the second-row climate-control panel. My salesperson, Jayden Francis, returned the vehicle to detailing for another attempt to clean it. The dealership's detailers could not remove it. I was then told that I might try using an acid or similar product myself. That suggestion alone was astonishing. I had just purchased a 2026 vehicle and was being encouraged to experiment with a harsh chemical because the dealership's own employees could not restore the interior panel. When I got home and properly examined the vehicle, I discovered that the condition was not merely cosmetic. The climate-control buttons were stuck or partially depressed and caused the system to increase and decrease settings without user input. Both rear USB-C ports were completely nonfunctional. The 115-volt outlet was inaccessible because its panel would not properly open. I notified the dealership immediately. My detailed email explained that the condition existed before delivery, was raised before I left, and had already been the subject of an unsuccessful detailing attempt. Rather than receiving a telephone call or substantive written response from an authorized manager, I was told that this was a service-related issue. That is an evasion, not a resolution. Of course a technician may need to diagnose the components. The actual dispute, however, concerns why the dealership delivered a vehicle with a condition it knew existed, who will authorize and pay for the complete correction, whether the contaminated trim will be replaced, and what transportation will be provided while the vehicle is unavailable. Those are sales and management decisions. The closing documents created an additional nightmare. The finance manager offered to place my documents on a USB drive rather than print them. I accepted. The drive displayed 15 filenames, but numerous files were unusable or empty. The dealership later emailed two PDF packets, but those packets included only a limited selection of the documents and did not reproduce most of the USB directory. Among the documents I did not receive in usable form were the final Buyers Guide, Buyer's Order, We Owe form, separately identified arbitration addendum, privacy notice, insurance affidavit, payoff authorization, and other transaction records. The documents that were supplied then raised even more questions. My installment contract requires 77 monthly payments, but the separate $1,200 GAP document says the finance and GAP terms are 72 months. The available papers also show different vehicle and cash-price figures that I cannot completely reconcile without the missing Buyer's Order. There were other issues too. The vehicle had pre-existing bumper scratches. A $250 repaint arrangement was discussed before I left, although I believe the dealership should have covered the entire repair. The vehicle came without floor mats, without a physical owner's manual, and with only one key. I am not claiming that every employee intentionally caused these problems. I am describing the result: a recently purchased vehicle with immediately discovered functional defects, incomplete and unusable transaction records, inconsistent contractual terms, and management personnel who have not provided a complete response. Lou Bachrodt Chevrolet was very efficient when it wanted my signature. It has been remarkably inefficient when asked to stand behind the vehicle and explain the paperwork. I strongly recommend that prospective buyers independently inspect every feature before signing, demand printed copies of every document, compare the term of every optional product against the financing term, and refuse to leave until every promise is written into the Buyer's Order or We Owe form. Based on my experience, I would not purchase another vehicle from this dealership.

Recently changed my opinion after doing research on the owner and his business I'm a big fan of…read moreindependent card dealerships and I'm a dealer myself, and I have to say the inventory here after visiting the showroom felt like being in a vault full of expensive cars like made me feel different about being around cars I've been around cars. My whole life was one of the best experiences I've had. Do you want the best experience Southeast auto showroom is probably the place to come if you can afford it just come and look.

I purchased a 2014 Porsche 911 4S from Southeast Auto Showroom in March 2020 and I have to say it…read morewas by far the best car buying experience I have ever had. Rich was very professional and extremely accommodating. He went well beyond my expectations in delivering the car which was exactly what I was looking for at a reasonable price. The vehicle was exactly as described. I would and highly recommend doing business with them to my friends and family members. Jeff May Lexington, KY

Reached out via email to get some pics and pricing on a used unit just coming into dealer. I was…read moreprepared to pay a slight premium and hoped for first dibs if possible. Employee would not provide pricing nor help thru email. She demanded phone and call before she would assist in any way. No issue, lost sale ! Truck did show pics and about a 10k premium over similar vehicles in marketplace. Unit was missing some options also, meaning a less than loaded truck for a HIGH premium. Kinda glad we did not commit to appointment now.

Worst dealership ever. I had the air conditioner on my Ram 1500 repaired under warranty. It took 3…read moremonths! I had to pay over $1500 in rental car before the gave me one that was supposed to be from the beginning. I have a tracker tag hidden in the truck that showed it spent a weekend near Pompano airport which they denied. A new dashboard which is covered under warranty has been on order for over 2 years. Horrible customer service and my air conditioner still doesn't work properly. Dont go near this place.​

I have purchased two CPO Porsche's from Champion ( A Cayenne GTS and Porsche Carrera 911S) and had…read morethem shipped to CT. I have nothing but praise for this companies professionalism. The high-grade PPF that had been applied had some small bubbles near the front headlight and they made certain it was locally repaired (and they footed the bill). I'm thoroughly pleased with them. Have had all of my requests met promptly and courteously. Furthermore, I've had ZERO problems with my vehicles, so I am and will continue to be a customer of Champion. Dr. Sandra Scantling, Farmington- CT

Sold me a used 911 with an accident reported on the Autocheck without informing me. Trying to sell…read moreand it's costing me $10k.

I did not come into buy a car , but rather to leave a resume. I met with Steve, who was at the…read morefront desk.I just want you to know.He's a lovely person.He was very nice to me.Very kind told me to go next door at land rover that they were looking for a receptionist. You should be happy to have him as a sales person!!! Nancy Kelly

**I want to save you time, so let me start by saying that this dealership has a D- rating with the…read moreBetter Business Bureau due to failing to respond to multiple complaints similar to my own. Despite this, I decided to take the risk. Here's what happened: ‼Security Red Flag: The salesman, David Rubano, requested a photo of the front and back of my credit card to his personal cell phone. Reluctance to Finalize Sale: Despite having full cash ready, they created multiple obstacles to complete the transaction. Unnecessary Deposit: They insisted on a $5,000 deposit even though I was paying in full. Poor Customer Service: The salesperson was nonchalant and unhelpful. In Detail: I went to this dealership ready to purchase a car outright with full cash. Unfortunately, the experience was far from smooth. The salesperson's request for sensitive information, the insistence on a deposit, and the overall lack of professionalism were major letdowns. I would strongly advise considering other dealerships. Final Note: I suspect the dealership might attempt to fabricate an excuse for these issues, but two things stand firm: the BBB rating and the screenshot of the salesperson's request.

Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

I highly recommend Right Choice Auto Sales in Pompano Beach. Jeff, the owner, is a true expert in…read morethe industry. His pre-owned cars are of premium quality and throughly vetted with his in-house exceptional mechanics. Jeff is honest, ethical and goes above and beyond to exceed customers' expectations. We purchased and sold several high-end vehicles from him (Lexus and Mercedes) and all have been positive experiences after thorough analysis comparing with other dealers. Jeff is the only one we trust in South Florida. He has over 30 years of automobile experience and it clearly shows! Thank you, Jeff! It is not easy to recommend people and businesses these days.... but you definitely do! You deserve a 10-star review! Seriously.

I don't know how this dealership has 4 stars. I've been repairing and fixing and spent the cost of…read morethe car in repairs. Yea, 15k purchase to send 15k to repair. Our mistake to purchase from another state with the assurance that the car was in good drivable condition. This was not the case.

Jimmy V (my salesman) was exceptional in his professionalism. I was very pleased with his demeanor…read moreand patience. The negotiation (this was a big-ticket car purchase) was pleasant and respectful. I also reached out for follow-up assistance after the sale and was thoroughly impressed by his near-instantaneous response time. This is my third vehicle purchase at Champion Porsche, and given the consistent level of excellence, I will certainly be returning for many more. I also want to highlight the assistance I received from Bruna Franke, who helped me set up my new Panamera. She was incredibly knowledgeable, friendly, and made the technical process feel very simple. She is a wonderful addition to the dealership staff.

The customer service was extremely disappointing. From the moment we walked in, no one greeted us…read moreor offered assistance. We had to approach someone ourselves just to ask for help. We walked through multiple showrooms, yet not a single employee acknowledged us. When we asked the customer service representatives if they had a Porsche 911, we were told they didn't. However, after walking farther into the showroom, we found the exact car we were looking for on our own. Throughout our visit, employees remained at their desks and seemed completely uninterested in helping or answering any questions. It felt as though we were invisible. Overall, it was a very poor customer service experience and not what I would expect from a dealership.