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Excel collision

3.7 (3 reviews)
Closed • 8:00 am - 5:00 pm

Services - Excel collision

Bumper repair

Auto frame testing

Rear-end damage

Auto steering and suspension repair

Excel collision Photos

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Hoy Family Auto Body Shop - Auto painting services in El Paso, Tezas

Hoy Family Auto Body Shop

(16 reviews)

Very disappointed with the results they took almost a month maybe more than a month by a few days…read moreto have the repairs done and when I got the vehicle and checked for the repairs they missed several items on my vehicle on my 2021 Toyota Avalon that was covered by insurance that they never fixed. I use the car rental with the insurance and it got used up and I have to pay out of pocket to get a car rental so that way they can fix the items that were supposed to be have done in the first place. Very poor service.

RUN FROM HERE. I usually don't write long reviews, but my…read moreexperience with Hoy Fox Body Shop has been so frustrating and disappointing that I feel obligated to warn others, especially anyone considering taking their vehicle here after an accident. After a collision where we were not at fault, the other party's insurance covered the repairs. I regret not going with one of the recommended body shops from the insurance's list, because that would have guaranteed the work. Instead, I took my 2019 Mercedes GLE to the dealership's body shop, thinking it would receive the best care. Unfortunately, the opposite happened. They kept my vehicle for almost two months, and even after all that time, it still wasn't restored to its pre-accident condition. I had owned the car for two years without a single issue and always serviced it at Mercedes El Paso, so I know exactly how it was supposed to drive and sound. The biggest issue throughout this process was the lack of communication from our assigned rep, Enrique. He repeatedly gave us specific dates when the car would be ready, but those dates came and went with no updates, no calls, no explanations. This went on for weeks. When they finally said the vehicle was ready, I picked it up on a Friday afternoon. Within just a couple of miles, I noticed the alignment was clearly off, something any trained technician should have caught. I parked the car and didn't drive it again until the next morning. I drove to my son's baseball game and back, and later that day, the car would not start anymore. It remained dead for the rest of the weekend. On Monday morning, my husband called Enrique, and after some initial pushback, they finally agreed to tow the vehicle back. A few days later, Enrique informed us that the battery was dead. After doing research, I learned that a dead battery is extremely common when a car sits in a body shop for weeks or months. Mechanics repeatedly turn the ignition on/off to move the car or run diagnostics, but they do not actually drive the vehicle, so the alternator never recharges the battery. This drains even a brand-new battery over time. Most reputable shops either put cars on a trickle charger or take responsibility if the battery dies during prolonged repairs. Hoy Fox had my car for nearly two months, so this is precisely what happened. My battery had zero issues before the accident, and I never had a single warning light. Despite that, we were told we needed to pay almost $400 for a new battery. This felt incredibly unfair and completely avoidable. A few days later, Enrique claimed there was "additional damage" under the vehicle, that a boot was leaking, and then suggested it might have happened because we "hit a pothole." This explanation made absolutely no sense. They had my car for almost two months. Any issue under the car should have been detected during their repairs, inspections, or alignment. Suggesting that this was somehow my fault felt like an attempt to avoid responsibility. The speaker on the driver's side door --the side that was hit --has never worked properly since the repairs. The sound is distorted and clearly not functioning the way it did before the accident. I brought the car back to them twice for this issue, and both times I was treated as if I didn't know what my own vehicle should sound like. All they needed to do was run a simple speaker test file, which takes minutes, and it would be obvious that the speaker isn't working. At this point, I am so done with this shop that I would rather pay to have the speaker repaired elsewhere, to avoid dealing with them again. This entire experience, the nearly two-month delay, the repeated missed deadlines, the lack of communication, the dead battery, the attempt to blame "pothole damage," and the still-unrepaired speaker, has been exhausting. It has left me with a car that still isn't in its pre-accident condition, and a level of frustration I've never experienced with any other shop. I hope no one else has to deal with what we went through. Based on my experience, I would not recommend Hoy Fox Body Shop to anyone looking for quality work, accountability, or basic communication.

Excel collision - bodyshops - Updated June 2026

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