0 STAR -- BUYERS, PLEASE READ BEFORE PURCHASING HERE
My experience with Excel Motors has been extremely disappointing, especially with how management handled a serious mechanical concern shortly after my purchase.
I purchased a used 2009 Ford Ranger from Excel Motors on June 28, 2026, for $12,500 with approximately 77,796 miles.
After driving the truck only about 50 MILES since purchasing it, I discovered the engine was leaking oil.
I contacted the manager on Thursday, July 30 and explained the situation. I even sent him VIDEO EVIDENCE of the oil leak so he could see the problem before I brought the truck back. He instructed me to bring the vehicle in on August 3 because their mechanic would be available.
I took TIME OFF WORK and arrived at the dealership around 10:30 AM as instructed.
Instead of being concerned about why a vehicle they had recently sold me was leaking oil after only about 50 miles of use, the manager seemed more concerned about a negative review/survey I had previously submitted about the dealership.
Rather than focusing on the truck, he repeatedly confronted me about my previous review and made a comment along the lines of, "Now you need my help after that shitty review."
For approximately 10 minutes, the conversation turned into an argument about my review instead of addressing the reason I was there: THE TRUCK WAS LEAKING OIL.
I explained that my previous review reflected my personal experience with the dealership. Whether management agreed with my review or not should have had absolutely nothing to do with professionally addressing a mechanical concern.
What makes this situation especially concerning to me is the timeline.
I paid $12,500 for this truck.
I drove it approximately 50 miles.
Now the engine is leaking oil.
With such limited use after the purchase, I have serious concerns that this problem may have already existed when the truck was sold to me.
I gave Excel Motors every reasonable opportunity to address the situation professionally. I contacted them first. I explained the problem. I sent video evidence. I followed the manager's instructions. I took time off work. I brought the truck in at the agreed time.
Instead of feeling like a customer with a legitimate concern, I felt like I was being confronted and criticized because I had previously left negative feedback.
That is unacceptable customer service in my opinion.
If you're considering purchasing a used vehicle from this dealership, I strongly recommend getting a COMPLETE INDEPENDENT PRE-PURCHASE INSPECTION before signing anything. Don't assume that because a vehicle looks good or has relatively low mileage that there aren't mechanical problems underneath.
Also, DOCUMENT EVERYTHING. Save your texts, videos, paperwork, mileage, and communications.
I wish I had been able to simply bring the truck in, have the oil leak properly investigated, and have a professional conversation about what could be done. Instead, my previous review became the focus.
Potential buyers can make their own decision, but this was my experience with Excel Motors. read more
