Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.

Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

First, we used this company for an LG refrigerator repair. we were unable to do the repair…read moreourselves and hired their specialty guy for refrigerators. The initial diagnostic was great. Hooked up the meter and checked it out. replaced the part and all was well. Timely and efficient service. unfortunately, we had them back out twice as the issued wasn't 100% resolved. But they came back both times and worked the problem until resolved. no extras, no extra fees. Works great now. 5 stars to the Refrigerator crew!! after such positive success with the fridge, we called Premier for their dishwasher team. we were able to order and replace the needed parts ourselves with LGs great website and video assistance. however, one problem remained that continues to elude repair. I guess the dishwasher guy took offense because of our initiative to do the majority of the repair. He tried quoting a repair and parts fee sight unseen that was not at all what was needed. Then hewas belligerent about coming out to do a diagnostic, quoting the fee for that. We were asking for that help, so we're already to pay for it! This the consult. When he finally comes, he doesn't do a diagnostic with the computer system at all. He runs it a few minutes, makes a few guesses, then leaves. Charged us for his "expertise." Problem not solved. 0 stars for the dishwasher guys.

If you're looking for quality products at a lower price, value the work of a one man entrepreneur,…read morelove to support local and want honest service, this is the place. I walked in and the owner is busy running around loading, fixing, verifying various appliances. The front of the store is set up with great quality products but he didn't have a receptionist so I was patient. When he came to me, I told him what I was looking for because the refrigerators in the front were too big for what I needed and out of my small budget. He walked me to the back and showed me the perfect one. He delivered it the next day (he is a one man shop-loads and delivers by himself if it is not being picked up.) I called the next day thinking there was a problem with the fridge but it was a user error and although he knew it was simple, he still came at the end of his day to come show me TWICE! (1st time was programing the fridge, 2nd was my error of plugging in the microwave and fridge in the same outlet. ‍‍ I can't imagine how tough it might be for him to have to deliver to people when they don't live close. Without staff to help, he basically is leaving his business and potentially losing customers. I am very close so it was easier, but early morning or end of day is about the only time he has to be able to deliver or service what people buy if there is an issue. He gives a 45 day guarantee which is great!

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

Fast and knowledgeable about washers and Dryers, he even picked up my old W&D! Reasonable as wellread more

Dryer stopped turning, so I called Diamond's Washer & Dryer Service, told me he would have to look…read moreat it 1st and there was a $25 service charge, fair enough, he arrived within the hour, assessed the broken belt and gave me a fair price. Went and got the belt, returned and made repairs. Great job, thank you

The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.