(PLEASE READ)!!!
If I could rate zero stars I would. By far one of the more u organized and u professional companies I have even done business with. No updates are given, Tom Fahrny is always busy and when you finally get a reply from him it is a text misspelled and bad grammar.
I am a current client and am very unhappy with the level of customer service that I have had.
When I text Tom for an update he replies with "who is this" "what is your name" he has done that multiple times. When I complain he asks me for my login info to my credit review showing me he has no idea what he's doing and has very little focus on organization and customer care.
Tom threatened me to pay a $250 cancellation fee because I was unhappy with the level of service. I told Tom that I have not been getting any updates and that I can't be left in the dark anymore, Tom replied with he has over 1000 clients as if to say that because of his workload I should not request what a paying customer deserves.
I have been a client since October 2016, it is now January 18th and after complaining to Tom one last time and saying I want to cancel service I now get a welcome email from his office. After 4 months, Tom is incompetent. Tom asked for copies of my id, social security card, and signatures after 4 months of charging me, he has not started on my credit repair, he is a thief!!
Do not waist your money, Tom Fahrny is a joke.
Zero stars!!!
*******01/18 update*******
Exchanged emails with Tom about cancelling my services due to the lack of follow up, organization in his company, low level of customer service he has provided me and this is what Tom had to say as a reply. The owner of this company Tom Fahrny as I see in other posts it is not the first time he speaks like this to clients.
"Ok I will process a judgment if you don't pay $250 cancellation, this will cause severe damage to credit" -Tom Fahrny
"Go figure ask for miracles but don't pay bills on time. TYPICAL" -Tom Fahrny
"You are an idiot, you cant pay my fee how will u pay an attorney. Good luck idiot"-Tom Fahrny
"Their is incorrect its their stupid" -Tom Fahrny
"Probably burnt out on idiots like u. That can't pay and blame their stupidity on others" -Tom Fahrny
"Go Fuck yourself, You are an idiot. and are too stupid to contact those people: -Tom Fahrny
These are responses for me asking to cancel, he is threatening me to ruin my credit, I mentioned I would consult with my lawyer because I have not been receiving the level of service I should be and he replies with me not being able to pay his fee when I clearly placed a block on my debit card for his company. Calls me an idiot and stupid when I ask him about his website and their promise to customers. Tells me the last quote because I told him I was reporting him to Federal Trade Commission.
Keep in mind I never complained about my credit of their work or progress, I only asked for updates and to be a priority as a paying customer and to be kept in the loop of what was going on.
lastly I ask Tom about his lazy work ethic and he replies that he is burnt out from all the idiots (his clients).
I have reported Tom and this business to Federal Trade Commission, I suggest you do the same. read more