I would never recommend Ohio Roofing and Siding! My 8 ft., chimney was in bad condition, the roof…read morenever should have been put on before chimney repair but they do not walk the roof and they do not care. I have water going down the chimney in the attic and the ceiling in family rm damaged. A new roof and a $7,500.00 chimney repair that will be done on top of a brand new roof. I will know soon if the flashing is leaking, they put sealant over shingles to flashing on an 8 ft chimney, that may not even be to code. I am reading that if the flashing is done properly sealant is not needed. But, John Fox will fix that he'll peel the sealant off the shingles, so new shingles aren't needed either. Either way, crown or flashing issue, they are negligent for not walking the roof. The mason will have to do the job 2X on a brand new shingles. The mason was trying to work with ORS to repair the entire chimney, remove the flashing that is 15 inches high, band aid over a bad chimney, to repair the entire chimney properly, but no cooperation from ORS. Also, in the beginning, John Fox attempted to double dip on me on a couple of things, I am a senior citizen. The gutter guard was one, now I have areas that look like Niagara Falls, I want a refund, guess what John Fox said now? I didn't pay for the gutter guard, I have the Invoice. I had an Inspection, John Fox down played all the issues, stating OPINION, OPINION, OPINION. John Fox was also verbally demeaning and belittling to me, possibly abusive. He said he can put this into the BBB, and he knows people down there, and they know people like you, can't satisfy them. PLEASE NOTE: This was about the Inspection issues, nothing to do with the customer!? In 2025, I requested a different rep from the business, Mike Fox came out, then I never heard back from him. I sent a 30 day, Oct. 2025, then it was winter, I sent the Inspection in Spring, John Fox while talking on the phone about the Inspection and yes I was angry that he was down playing everything, he told me I was combative at the beginning, I asked for examples, I have not received that list of, he doesn't have any examples! They Breached the contract, I should have white drip edge porch, I pointed that out and he said "WE CAN'T" cut a piece that small, LIE! They breached the contract, now "we can't!" They are also breaching their warranty, they are not honoring it! Their business model should be, "WE DO NOT CARE AND WE CAN'T!" ORS! When I see reviews, roof looks nice, I would give 5 stars but I had to bend over once to clean up so 4 stars. How about getting an Inspection to really help people when they read your review. You can not say ORS did a great job until you had it inspected, because you have no idea! My house has water damage inside and out and Ohio Roofing and Siding has not arranged to meet with me on how they are going to take care of the issues. The mason was waiting and willing to work with them to repair the entire chimney. Also, 2 years ago I leveled out the brick walkway, ORS did not protect it, now you can feel the unevenness and dips, when you walk on it. I pointed that out to John Fox, you never get a correct customer service response, like we will take care of that, you get nothing! Not even a grunt! I also had to hear, the last day they were going to paint the gutters but then didn't, "no matter what we do, you won't be happy." WHAT!? I was not consulted on the big shinny black flashing or the black strip porch above shingles, I said something on those two things and that was 0% effort by John Fox not communicating with the customer. I feel I put up with verbal harassment also, I even asked for a different representative in 2025, not John Fox the owner. What is sad for a customer, if you have a warranty and a business doesn't care and are not honoring their warranty, you are between a rock and a hard place. This experience with ORS and with pics! The worst business I have ever dealt with! BBB rating A+!? BEWARE!

Complete replace in 2027. Sunporch leaked badly so called for repair. The repair supervisor said…read moreleak was due to improper siding which was done 40 years ago. They put tar on gap from porch to stop leak.Last fall a squirrel pushed up soffit which was not properly attached and got into attic. My repair roofer said roof installation was poor ,not up to code and the tar led to siding damage and soffit was totally not installed right leading to leaking and easy squirrel entry.

Super service is a simple way to say thank you from our…read morefirm. You replace your lost key for 2001 Ford explorer, you cut and program 2 New keys right there on the spot, you the best thank you.

I agree with the fast response but the customer service is awful. Rude and dismissive attitude. I…read moredon't understand why, but I can only assume it was because I wanted a quote (and he wanted to know if needed service or not). That was how far we got before HE hung up without saying bye, thank you, or let us know if we can help. I'm deciding to bypass this company just based on the his condescending tone and dismissive attitude. I rated a 2star to be fair since he did respond quickly. Update: After leaving a review about my experience with this company. I received a phone call from a completely different number (possibly the same guy) asking me to remove a review since I was not a customer. I assumed he was calling on behalf of another company since he said, they "locksmiths?" are a close-knit community and that he's asking me nicely to remove it (again, possibly the same guy). So, I go back to look at the messages and I notice a picture of the same guy for 2 different companies. Like, what type of scam is this? (Ok, more than likely the same guy) To be fair, this guy wasn't rude, he used please thank you and even told me to have a good day before WE ended the call. It was the type of conversation I wish we'd had the first go-around. Ha, go figure. I've attached a photo of both companies. (Ok, it's definitely the same guy) I want to reiterate that I am NOT a customer and I chose NOT to use their services and I won't use the clone company's services either. Good customer service doesn't start when money exchanges hands, it starts from the moment someone interacts with your business. The fact that I am not a customer doesn't negate your responsibility to treat me kind and with respect. Sir, I wish you the best moving forward.