My truck has been in the shop for almost a month and I've had to rent a car from this location. I…read moresee a ton of bad reviews but mine is quite the opposite. The customer service I've received has been phenomenal and they've gone above and beyond to accommodate my situation (my truck has been in the shop for longer than I expected). But I appreciate the service they've provided and if I ever need need to rent another vehicle under any circumstance, this is where I'll be going from now on

Clean at least the inside of cars when dirty cars are drooped off and even though you cant wash the…read moreoutside What is stopping you to clean the inside? And customer service is awful Say one thing and do another Cant give a ZERO but had to give them a 1

Tommy was excellent with customer service and attentive regarding the type of vehicle needed. We…read morementioned needing space for elderly parents and their assistive devices, luggage, etc. Tommy immediately showed us several SUV options, explaining how space could be utilized to make our items fit most appropriately, yet maintaining comfort for all passengers. Pricing was great too. We'll be returning to this location, and Tommy specifically, for any future rentals.

Tommy was very helpful, even made a phone call to management to help us get a reimbursement for a…read moreflat tire. I have used this office in the past and will definitely continue to do so. I highly recommend them.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

I had a great experience using this location. I picked it because it's down the street from my…read moredealership, where I was having auto body work done. My car insurance set up my rental and everything went smoothly. I had to call to make sure they had a car ready. I can't remember the guy who I talked to on the phone, but he was professional and very nice. He was also the one who helped me when I picked my car up. I'll update his name later. I had the same great service when I returned my rental and another associate drove to the dealership.

We had a very frustrating and disappointing experience at the Enterprise Rent‑A‑Car location on…read moreAvon Road, rochester hills, michigan We had a confirmed reservation, yet when we arrived around 4:00 PM, we were made to wait until 5:30 PM with no clear communication. During that entire time, we saw other customers being given cars while we were repeatedly told there was no update or guarantee for ours. Eventually, the area manager told us that those customers had booked 3 months in advance, which is why they were receiving vehicles first. If that is the case, it raises a serious question--why was our reservation accepted and confirmed in the first place? I had specifically insisted on booking with Enterprise--even though it cost us about $29 more--based on my past positive experiences. I shared this with the manager, explaining that this situation was turning into the worst experience I've ever had with Enterprise. Instead of showing understanding or attempting to resolve the issue, he responded unprofessionally, saying, "If you are having the worst experience, then we are done here. I don't want to do business with you." The situation escalated further when he asked us to step outside to talk, only to dismiss us again, say we were wasting his time, and ultimately refuse service altogether. He then locked the office and told us he would call the police if we didn't leave. We waited over 1.5 hours with a valid reservation, received no service, and were treated with complete disrespect and lack of professionalism. This was, without a doubt, the worst customer service experience I have had.