I want to give a big shout out to employee Cindy who was running the service counter. She went above and beyond in the performance of her job to ensure that she obtained a car for me so I could get the Grand Haven. It was to the point that if it wasn't for her, I would've had to take a U-Haul to get me 200 miles away. She was professional, calm, understood my needs and because of her I was able to obtain my own personal vehicle. She should be rewarded and you need to have more employees like herself thank you, Cindy. read more

These mfs suck do NOT go to them. Called inquiring about a rental, was told one thing on the phone and something completely different in person. Waste of energy. read more

We rented an SUV for a Thanksgiving holiday trip to Marietta, GA. The first sign of trouble was when I had to add our own window washer fluid to fill the reservoir before heading down. We decided to leave Georgia, Sunday at 1am to avoid the severe rain storms moving Northeast across the south. From there it was 15 hours of white-knuckle Hell for a trip that should only take 10 hours & 45 mins. (Not including stops). Our SUV kept fish-tailing any time we crossed a bridge, lanes were or water puddle reason being they placed us in a vehicle that had severely wore tires. The ONLY tire with good tread was the driver side front tire. We had to drive over 700 miles at least 10-20 miles under the speed limit in heavy rain and at times, white out conditions. When we return the car yesterday I explain what happened and some of the staff were chuckling and smiling about our experience. They took $100 off the cost of the rental and told us to call the 800# to complain. When asked why they don't do mechanic inspections between rentals, the agent stated that they're not a maintenance facility and they only do mechanic inspections when a customer complains about an issue or when the oil change is due, which incidentally, we had a oil change notification while driving back from Georgia. If you choose to rent from this location verify the oil has been change and the tires are not bald. read more

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I rented from Budget South Van Dyke in Sterling Heights. Then, my car was rear ended out of state. The language barrier on the emergency call center was beyond frustrating. Then, after two different airports had no cars to exchange, they found one 3 hours away. When I exchanged it, they charged me 300 for not dropping off at original location, and 65.00 for gas when my agreement was return it full, which I did. More foreign nationals with language barrier. The good is, when I returned to Sterling heights (south Van Dyke) the manager, and the staff corrected all this mess for me and were kind and professional. That's all I ask, is competence with a little bit of courtesy. I believe we shouldn't be employing call center employees out of country with language issues. They are incompetent, cannot understand English, and in my opinion, cheats. That's all I have to say about that. read more

The only reason I'm even leaving 1star is to get your attention. They don't answer there phones if you need help, after you book online. They do not rent out safe cars, 15 miles into our trip oil light comes on. An hour in a half the back breaks are grinding. Tried calling the place at 8 am no one answered. Found out the manager rented this car out. So he doesn't care. Customer Service was really no help. They already have your money, so they don't care!!! When the tow truck showed up, they said it's undriveable , should have never rented this car out!! Never again first and last time. I hope no one ever put there life in budgets hands, becuz I put our family in this car then they tried charging us more money, wth read more

Worst customer service ever. I wouldnt get a car.from this company for free. I'd rather walk than deal with this company again

My rental was scheduled for pick up at 10am. I arrived at 10:15 and my car was not ready. I was told it needed an oil change and that the vehicle had "just arrived yesterday" (not MY problem). So, I was given only two options for my inconvenience and their lack of preparedness. 1. They could take the car to get an oil change and I WAIT, or 2) I could take the car to get an oil change. Nether option is acceptable. I then asked what IS ready or what location IS prepared with a car that I can go to and not wait. Their response: "no one" oh and they offered me an ugly ass van to take vs an SUV that I reserved for my wedding . I ended up taking the fucking car to the oil change place while cussing budgets customer service out because all they could offer me was "to take notes and ice me a case number". There was ZERO offer on how to remedy this situation. So instead of picking up my vehicle and leaving, I picked it up, went to get an oil change, called customer service (which was no help) and over all DELAYED MY DAY BECAUSE THEY WERENT PREPARED Buyer beware! read more

Avoid at all costs!! The worst customer service. We just went in to pick up a rental. We reserved for a full size car. And rather than upgrading to a premium or at least offering compensation we were downgraded. For the same price! The people in there had attitudes and were completely rude. Both Justin and Trina and the manager who refused to help or even give her name. Never again will we give them our business. Disgusted. read more

DON' GO HERE. 1 star is too much for this location. I ordered a full size car online and when I get there they give me a car smaller than what I was looking for, on top of that for the same price. The employee doesn't care at all if you're satisfied or not. Took my business elsewhere. read more

Arrived in Detroit, MI and I normally rent from National but the prices were extremely over priced, so I was looking for another rental where the deposit isn't expensive and service is fast, I signed up to Budget's Fast Break program and their rental car was rather affordable (112.00) for Thursday - Monday. You arrive (getting to the terminal to picked up is rather tricky but carefully follow the signs) they driver was friendly and gave out "Did you know facts" which was cool! The Fast Break was really fast and made you feel special, they ask you who and what's your name and then drop you off at the exact spot, no waiting in line or nothing, you pick your car and literally go, they check your license and you're off and out! I think Budget win me over! read more

Horrible place, first of all a reverse transaction is possible because I didn't want the charge to go on the credit car! Second of all, pet hair? There was barely much! 75 dollars for cleaning fee? This should've came with a warning or a disclosure! read more

These are the best young ladies I have dealt with when renting a car, they are very through about the contract and policies! I have rented here for 5 years so far and would not go anywhere else! They are always helpful with ANY issues you may have read more

They are ok. Trying to save the airport concession fee, I decided to wait to rent my car. They do not have a large selection and therefore will not upgrade you for free like a large location like an airport would. I had a double upgrade coupon that had a photo of a SUV on it. I tried to use it. She said SUVs were not included and said the photo was misleading. Of course it is. I even tried complaining to corporate and never received a reply - a bait and switch. Besides this point, the rental car transaction went off without other issues. Be careful - -they have tons of signs about late fees: they are super strict if you are even 30 minutes late. read more

GO ELSEWHERE! DISHONEST. They Stole laptop from my returned vehicle. Clearly I was stupid not to completely check vehicle when I returned car to the Sterling Heights Michigan location on Van Dyke. By the time I realized I had left my computer and bag in the car, they were closed for the day. 7am next morning went back hoping they'd found it. JAY says he personally cleaned vehicle and nothing was left behind. Police report filed. read more

Dont go here. They over charge you and say they cant do anything about it. Stay away for your own good. Ive been renting trucks for years and never been treated like this. (my first time to a budget truck)..and LAST!!! read more