1. Executive Security Protection & Escorts

1. Executive Security Protection & Escorts

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Miami, FL

Executive Security Protection & Escorts

5.0 (1 review)
Open Open 24 hours

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Graceland Funeral Home

Graceland Funeral Home

4.5
(13 reviews)

Our family wants to thank Felipe Caballero and his staff for the incredible service, compassion and…read moreconsideration they had for us. This was my first experience at preparing funeral services for a loved one. Felipe walked me through the entire process and ensured he would take care of everything, and he did. His professionalism and caring heart solidified my trust in him.He was always just a phone call away and would always answer my questions in a timely manner. If there was an option for 10 stars for this business, I would give it 10 stars. We are living in very unprecedented times and many business owners are taking advantage people's vulnerability. This is NOT the case for this business. If you have to prepare funeral services for a loved one , do not look elsewhere, you will not regret it. The sense of trust that you feel with him and his staff is exceptional. Thank you Felipe once again for everything.

I have mixed feelings about this business. I'll walk you through my experience. My brother…read moreunfortunately passed out of state and I immediately started the process of making his arrangements. I initially started working with a different funeral home and unfortunately due to how sudden and unexpected the passing of my brother was we were simply unprepared financially for this situation. There were a lot of blurred lines surrounding his death and well when you're in a vulnerable position and you put your trust into a business that's supposed to alleviate your stress when you're already grieving you expect a different level of care and professionalism. I found Graceland through Catholic Charities, and although Felipe was at first very kind and seemed like he genuinely cared there were a lot of things that just didn't sit right with me. For example my brothers body had to be shipped from out of state, that in itself took about two weeks. My brother passed away in May and we did not receive the body until June 27th and the viewing took place on the 28th. We were denied access to viewing the body despite repeated requests, although a funeral director can make the suggestion I believe it's up to the family to make the final determination. We never had the opportunity to identify the body and when I requested pictures, identifying information such as tattoos, or finger prints etc I was denied every single suggestion that I had in order to receive the closure that was needed. There was a constant back and forth with National Mortuary which is the company that ships, the funeral home in the state in which he passed said they preformed the embalming and the then I was told by the shipping company that THEY had preformed the embalming. The office staff seemed to laugh at me every chance they had, in particular Samuel. My brother was cremated on the 29th and unfortunately I couldn't attend the cremation which I truly believe was their end game. Although they were very gracious in understanding our financial situation and did give us a discount I don't believe that entitled them to behave in certain ways. I for one felt extremely disappointed and embarrassed by the whole thing. I repeatedly went to pick up my brothers ashes and they apparently have a policy where you can only pick up from 8:00 AM to 3:00 PM despite Felipe being there. When I initially went to pick up his remains the staff told my husband that we still owed money which of course wasn't true we paid cash the moment we signed the contract and so apparently that was an accounting oversight. I have never felt so humiliated, embarrassed, and ashamed. This was terrible what was done to us and I hope it doesn't happen to any other family out there during the most difficult time in their lives. While we appreciate the discount we would've appreciated empathy a lot more. Felipe is extremely professional in his communications and the way he accommodates families but I just felt extremely frustrated and lost throughout the process.

Executive Security Protection & Escorts - funeralservices - Updated July 2026

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