I am extremely disappointed with my experience with this company…read more The sales process was excellent, but once the purchase was completed, communication became very poor. Beginning on July 16, I repeatedly left voicemails and sent text messages to my counselor, Idarmis, simply asking for guidance on the next steps regarding my father's scroll. Weeks went by without any response. I was later told that Idarmis was waiting for instructions from my wife, who is the property owner. However, that explanation does not reflect my experience. If additional information or authorization was required, a simple phone call or text explaining that would have resolved the matter immediately. Instead, my repeated requests for guidance were ignored. Ironically, I only received a text message from Idarmis after I contacted the office manager, Christina, to express my concerns. What concerns me even more is the company's apparent policy of refusing to provide customers with management's email address when they need to escalate an issue. Multiple employees declined to provide it, which I found highly unusual. In all my years of doing business, I have never encountered a company that prevents customers from contacting management to resolve a legitimate concern. If managers are there to assist customers, their contact information should not be withheld from clients. That practice is unprofessional and should be reviewed by corporate. Families choose a funeral service provider expecting compassion, responsiveness, and clear communication during difficult times. Unfortunately, that was not my experience. I hope the company reviews its communication practices and customer service policies so that future families do not experience the same frustration I did.

Thanks to the service of counselor Raciell Ponte,there were no delays in the procedures for my dear…read moremother's funeral

My mom and grandmother are buried there and the peace is priceless. They keep the place so clean…read moreand have a service to put flowers for you if you want. I loved how caring there are

Great Services! Staff very friendly and knowledgeable! Very friendly Staff! The Guadalupe Church…read moreis beautiful!

The staff at Van Orsdel is vary caring, compassionate, and professional. This family run business…read moreis truly a gem at a very difficult time. Your loved ones will be cared for.. and that gives great peace of mind.

This funeral home has assisted our family on multiple occasions. David Gonzalez the manager at…read morethis location is extremely knowledgeable and a true professional. His attention to detail and care through very difficult times is appreciated more than he will ever know. David took care of the services for my grandfather with the honor he deserved. Thank you VanOrsdel Funeral Home. Our family is grateful.

Private parking lot Very spacious and comfy seating…read more TV is provided to share pictures and videos with family and all loved ones. There is an area provided to place coffee and light bites to get through the hours. Although this is not the ideal place you want to write a review for it's all part of the journey of life. Family was happy with the service

Maspons funeral home treated us great. They explain all the details into having a funeral and…read morehelped us choose the right services. Eric Maspons we thank you for your time and appreciate the way you worked with the cemetery and your staff. Thank you Maspons from our family.

They were amazing people to work with. During one of the worst moments in my life, I was treated…read morewith respect and dignity. I am very grateful to the staff. Most especially Adelaida who was a warm and comforting person.

Great service from the first call to the very end of the funeral of my father. The best price in…read moretown after calling all other well known funeral homes in Miami. Laura Tirado helped us immensely with all our questions and needs and the respect, courtesy and assistance was above excellent. Funeral home is extremely clean and quaint enough for a small and quiet viewing or a large and social one like the one we had for my father. I do recommend the third room if you are expecting a lot of people. By far, great experience and service from the first call with Ana the receptionist to all the details the day of the viewing and on the day of the funeral. Highly recommend without hesitation! Guillermo from Miami/Westchester

Catholic cemetery with many beautiful statues. Did you know Americans used to picnic in cemetery…read moreparks? This is a calm and well cared for cemetery. The staff were kind and helpful for a recent graveside funeral service. They put up a tent for shade, provided chairs, and water.

Every web site you find for this cemetery says the same thing "Open 24 hrs." Don't fall for that…read more They lock the gates at the entrance and many times they close it early like whenever they like. They also do not pick up the phone nor have hours of operation on a recorded message.

Do not call this place. If you do, be very careful to not give them the name of the deceased or the…read morehospital. We called them and made it very clear that we wanted to make an appointment to discuss prices before we agreed to anything. They used this informational phone call to misrepresent themselves to the hospital, and they tried to take the body of our loved one without consent. I can't tell you how stressful it was during this hard time to feel like someone was trying to force us into a contract. These people are vultures. Fortunately, they were unsuccessful but Caballero Rivera's behavior was completely unacceptable. Update: I definitely left this review in the right place.

From the moment we stepped foot on the property our family felt very taken care of. The waiting…read morearea is tastefully appointed, very clean, with soft music in the background. We were greeted and seen quickly. My Abuela passed away on a Friday. We were seen that Saturday morning by Monica. She was welcoming, kind, and knowledgable. She did not push any services on us but let us lead her with what we wanted for my Abuela. She kept us up to date with what was going on throughout the whole process. When we had last minute questions and needs the staff was quick and accommodating. I highly recommend Caballero Rivero Westchester.

I have mixed feelings about this business. I'll walk you through my experience. My brother…read moreunfortunately passed out of state and I immediately started the process of making his arrangements. I initially started working with a different funeral home and unfortunately due to how sudden and unexpected the passing of my brother was we were simply unprepared financially for this situation. There were a lot of blurred lines surrounding his death and well when you're in a vulnerable position and you put your trust into a business that's supposed to alleviate your stress when you're already grieving you expect a different level of care and professionalism. I found Graceland through Catholic Charities, and although Felipe was at first very kind and seemed like he genuinely cared there were a lot of things that just didn't sit right with me. For example my brothers body had to be shipped from out of state, that in itself took about two weeks. My brother passed away in May and we did not receive the body until June 27th and the viewing took place on the 28th. We were denied access to viewing the body despite repeated requests, although a funeral director can make the suggestion I believe it's up to the family to make the final determination. We never had the opportunity to identify the body and when I requested pictures, identifying information such as tattoos, or finger prints etc I was denied every single suggestion that I had in order to receive the closure that was needed. There was a constant back and forth with National Mortuary which is the company that ships, the funeral home in the state in which he passed said they preformed the embalming and the then I was told by the shipping company that THEY had preformed the embalming. The office staff seemed to laugh at me every chance they had, in particular Samuel. My brother was cremated on the 29th and unfortunately I couldn't attend the cremation which I truly believe was their end game. Although they were very gracious in understanding our financial situation and did give us a discount I don't believe that entitled them to behave in certain ways. I for one felt extremely disappointed and embarrassed by the whole thing. I repeatedly went to pick up my brothers ashes and they apparently have a policy where you can only pick up from 8:00 AM to 3:00 PM despite Felipe being there. When I initially went to pick up his remains the staff told my husband that we still owed money which of course wasn't true we paid cash the moment we signed the contract and so apparently that was an accounting oversight. I have never felt so humiliated, embarrassed, and ashamed. This was terrible what was done to us and I hope it doesn't happen to any other family out there during the most difficult time in their lives. While we appreciate the discount we would've appreciated empathy a lot more. Felipe is extremely professional in his communications and the way he accommodates families but I just felt extremely frustrated and lost throughout the process.

Dealing with Graceland was a very positive experience. They were very prompt in their service,…read morethey included a beautiful guest signature book, they were easy to please, and their service at the church (especially their employee, Ray) was excellent. I couldn't have been more pleased. Most of all, they were very reasonable priced, which is difficult to find in today's world. I highly highly recommend Graceland Funeral Home. (Carolyn Fetscher, Miami, Nov., 2023)

We are so glad we chose Bernardo Garcia after walking out of a different funeral home that did not…read morehonor the quoted price. We met with Peter at the Westchester location and he truly treated us like family. (Unlike a competitor funeral home that we walked away from.) Peter listened to our needs and catered to exactly what we wanted. He was compassionate, extremely helpful and sincere. Peter goes out of his way to make sure everything goes smoothly. I highly recommend their services.

Absolutely rude. The man answered in Spanish, and I responded in English. He immediately hung up…read more Then each time I called again he would pick up just to hang up again. I will make sure to tell all of my friends, family, and acquaintances to never use this prejudiced business again.

We had a very good experience with Van Orsdel in the midst of having to do funeral services for my…read morefather which was very sad. They were very caring and helpful and kind. The minute you walk in you feel such peace. The place is so clean and decorated beautifully and smells so great! Everywhere there are mints and tissues and we felt like we got such undivided attention, including Mr. Van Orsdel himself paying his respects. The staff from beginning to end was amazing, every single person! Cynthia was such a great coordinator and helped us so much through the entire process! The memorial website designated to each person is amazing! You can pay your respects, order flowers, read and watch beautiful tributes and find out all the information you need! Thank you for caring and making this journey so much less painful! I highly recommend Van Orsdel Funeral Home

Really have no words to describe or thank the angels Liz, Dora, Alexandria and Maria Eugenia at…read morethis funeral home that helped me navigate this process. From the first phone call they were so compassionate and warm while they walked me through one of the hardest things I've ever gone through. They helped me put together a beautiful service for my grandmother in less than 24 hours. This is a family owned establishment and it shows. Thank you, thank you.