We have had Exede for about 3 years now due to the fact that we have limited internet access, because of living remotely and having limited options for internet... but that is changing. Due to the recent changes in their level and speed of service, the lack of customer support, and the potential added options in my area, I am going to be frank about my experience with them. It is at best a crap shoot. From month to month you never know what you will get. You may have 2 months of decent internet service with greater than 10mbps (even on their liberty pass), and the next month have less than 0.25mbps where you cannot do ANYTHING. This is where my household currently is, and we are going to explore the new options. When a business makes minimum service promises and cannot deliver, that is what causes customers to leave and the shop to close up. I need internet for my work, and have been a loyal customer for 3 years. This has gotten unacceptable, and the sales promises tiring. Here is a comparison- For an entire month I had more than 7 people in my home using all of their electronic devices without issue... Then the following month I cannot get a single unit to work well with 1 person in the house. I call and they tell me it was a liberty pass issue. However, I had my liberty pass expire the month prior when there was 7 people in the house. The inconsistency is ridiculous. I am no idiot to the situation. We use Ookla for regular speed tests, have a grasp on our regular data usage, and are running a very quick router (which had regularly updated firmware and reboots). We (my family and I) are just tired of the inconsistency in service, and the same narrative when we call to complain. Would I recommend Exede?... only if you are like we were and have NO other options... read more

This company is horrible. I completely agree with the reviews below. They mislead you into believing you will receive excellent service and coverage. More times than not we have either exceeded all of the data before the month is over, or your internet goes down. They claim it is due to bad weather where the satelite is, but that is not accurate since I have confirmed it is sunny and warm on those days. Save yourself money and the hassle. Worst internet ever!!!! read more

WORST EVER business. I promise I am a customer, and this is the Worst business. I will be reporting them to the BBB as well. I would not even give one star but I have to rate to be posted. I have called and complained, asked for supervisor upon supervisor. They tell me every month within a day or two that I have used all my data, which then gives me slower service than dial up. I was gone away on business and had everything turned off in my home including the internet modem. AND I still was told that I had used all my data ....even when it was impossible to do so. I could not wait to get new service. They steal your money and have the worst customer service ever. Offered me $ 10 off my monthly bill for me to stay on, I told them they could had it out for free and I would NOT keep their service. Which by the way was 99 a month, I now pay 1/2 that and have a company that not only has unlimited data but I can watch movies and I DO NOT have to wait 5 minutes for a page to load when I am on my computer. I forgot what good service looks like. They also make YOU AS THE CUSTOMER GET ON THE ROOF AND TAKE DOWN THE EQUIPMENT AND MAIL IT BACK TO THEM WHEN YOU DISCONNECT. WHAT ?????? I am serious people, read the fine print in their contract....you not only are stuck for 2years but you have to get on the roof and take down their equipment or you are charged a horrific fee. IS THAT NOT THE WORST COMPANY IN THE WORLD ???? read more

The internet sucks, they just came out with "unlimited", but it's the same as the older plans, you still get throttled, but now, it makes me question my glasses prescription the quality is so bad, its more expensive, and no free time. I also can't get my old plan back now, they just told me to upgrade again for 50 more to fix how blurry it is. The old plans had more gigs for the money and when you ran out of gigs, it still worked pretty well, not anymore. I have been a customer for 4 years and instead of upgrading me, they snuck me into a new contract and said its my fault I was transferred to the wrong dept. I didn't have any issues besides internet going out because the dish was installed wrong for 4 years(they didn't seem to care) until now, but this is just the worst. read more

We used Exede for 5+ years. When everything works, it is an acceptable service. However, when problems arise (this includes cancelling service, see below), you are on your own and more than likely will be screwed to one degree or another. The short: use Exede Internet at your own risk and BE CAREFUL. The other negative reviews are not from competitors and are accurate. Do not expect anything from customer service reps (even the nice ones). Do not expect advertised speeds. Expect phantom data usage and expect to be given the run-around at every corner when problems arise. Customer service is decent, but problems they try to solve are often "rejected" by corporate, who of course is unreachable. The long: we went through the process of disconnecting our service, then were still charged our monthly fee a few days later. When we called again, the customer service rep said our previous request had "failed." We went through the entire disconnect process again, plus went through another process to get our monthly fee refunded. Our service is now disconnected, but our request for a refund, while accepted by customer service, was rejected by corporate because our customer agreement states there are no refunds for unused data. It does not matter that our first request came before our renewal date and that it was the fault of Exede that the request failed. Part of the disconnect process also required us to send back part of the satellite dish, the power cords/supply and modem. It must be received by Exede within one month of the day you request to be disconnected. It has been 20 days since we sent the equipment back and Exede has no record of receiving the equipment. Thankfully, we have our UPS tracking number, so we may have a leg to stand on, but I would not be surprised for Exede to find a way to charge us $300 for not returning old, outdated equipment in a timely fashion. Logic tells us they have no need for the old equipment, they just need another opportunity to force us into violating the customer agreement. Again, BE CAREFUL. Read your customer agreement carefully and believe Exede will do everything they can to manipulate you into violation. Exede is as dishonest, ruthless and worthless as companies come. read more

yelp really needs a ZERO star, especially for this company. It's expensive, nearly 80 for 10 gig per month. I have more data on my phone they they have on my home computer. Sure, I could pay more to get more but the data is terrible. The router reboots itself all the time, for no reason at all. The 10 gig I did have I really question how they track it. All we use is social media, not a lot of videos but the 2 of us blow through 10 gig in about 5 days and we are in data restriction the rest of the month. no way we use that much.. I called to cancel. They wanted to charge $95 to come take the transducer off the roof. If you have easy care, ($6 a month), they do it for free. SIGN ME UP! THEN I cancelled.... #smart. Also I cancelled on the 29th and was paid through the 15th of the following month. The don't prorate and give refunds. Another reason not to use this company... Their data speed and WIFI remind me of 1990's dial up.. It's that bad. read more

If i could give this service ZERO rating i would . Attempt at efficient customer service is masked with poor and questionable product issues. Virus protection, internet speed and data usage, billing plans......all of these services with this company leaves you with a raised brow. If you are unfortunate to get supv Daniel or Josh on the phone for assistance, don't plan on resolution . The virus protection service offered is questionable, along with many services from this company ! read more

Worst service ever. Horrible customer service where people routinely hang up on you, they lie when offering deals, their data usage meter is unreliable and using outdated technology. If you can use anything else, do it. I've made FCC complaints and BBB complaints but still they are horrible. read more

This is the letter I sent to the Vice President of Customer Service at Exede: I have internet service at my cottage through Exede. Frankly, you weren't my first choice because of reviews. You were my only choice. This is a rental property which is very high end, so when my renters come they expect at least minimally working internet. I always warn them that it is slow because they are in "northern Michigan". This weekend we had new renters in for the week. On Sunday they called to say there was no internet service. My property manager went over and did all the basic things (unplugging the modem, unplugging the router, hoping things would reset) and nothing worked. So she called customer service and was told the first available appointment to repair it (they checked the line and said it hasn't worked since February) was today - three days. They gave her a window of 11:00 - 2:00 p.m. when the service provider would arrive. My renters were unwilling to be tied to the cottage, so I had my cleaning lady come at $50 per hour to wait for your repair guy. Excede (Jordan) called and left a message on Monday to confirm the appointment. I called back and left a voicemail (no one answered) confirming it. I then took the step of calling again the day before the appointment and got someone who confirmed the date and the time, and even said it might be earlier than 11:00. At noon today, I got a call saying that the tech's first installation was "running slow". I explained my situation with my cleaning lady sitting there at $50 per hour waiting for them. She said there was nothing she could do. I called them a few minutes ago at 1:50 p.m. and got the same woman on the phone who was very abrupt and rude (the reason for this letter). I again explained the problem and she said, "Well, there is nothing I can do." And I said that the answer was unacceptable. I was keeping my end of things and having something sitting there at $50 per hour so they could come and repair this system. She made a phone call and said, "He's still having problems and it's going to be another two hours or more." I said, "You have to be able to do something" and asked to speak to someone else. She told me, "I can transfer you but she is going to tell you the same thing." I said, "Transfer me." She then came on and said, "She's on the phone" and I told her I'd wait. And she HUNG UP ON ME. This whole scenario is wrong on so many levels. To have an expectation that your customers have nothing better to do than wait for your service people all day is ridiculous. To then have so little regard for what we as customers have to do in order to be present when your service people finally decide to show up is worse. But to be hung up on by your customer service people is 100% unacceptable. You put multiple times on your phone holds that you record these conversations. I encourage you to listen to the ones I had today. They should be embarrassing to you. I recognize you are in Colorado and northern Michigan customers are probably low on your totem pole, but intend to write every possible bad review I can about the level of customer service I received. read more

Worst service I have ever experienced. Never even reached 1 MBPS once. Had it for a year. They will rake you over the coals after your data allowance is spent as well. read more

Save yourself the time and trouble and I would never recommend this Exede satellite internet service provider to anyone, EVER. This is the year 2016 at a time where the best advanced technologies are available to homes and businesses worldwide. But with Exede satellite internet, I am paying over $100 per month for their advanced package and they provide only 150GB of data and then they cut you off, no more data and no more internet. So now I have to go 12 more days with NO internet at all, no playback on DirecTV, no internet, no WiFi, no Netflix, no Hulu, and now I cannot work at home for 11 days. So much for installing DirecTV in my living room and 2 kids room, and so much for my 2 kids having a computer and cell phone. Just watching 1 movie takes up about 2-3 GB of data. The unprofessional, rude, and not so smart customer service lady at Exede customer service actually had the nerve to tell me to not allow my kids to use WiFi on their cell phones, and to only allow them to watch 1 movie per week. LOL! My kids looked at me confused and surprised and laughed at me for being so stupid to sign up with Exede. Exede really made me look bad to my kids! This is 2016, not 1975 where we were all using stupid 56k dial up modems. Even when we were not over our data use, the internet was super slow, and I signed up for the Freedom package for $100 per month, but I only get internet for 16 days, not 30 days. So we are now on time out and no more internet for the rest of the 11 days in our billing cycle. When we were with Verizon Fios, we had no data use limits or restrictions and the internet was 20 times faster. Save your time, energy, and money, and call other companies and look at other options. Exede does not provide a good product and service, and they do not solve any problems, they only create huge problems, did-satisfaction to their customers. read more

Exede satellite internet is the worst ever. First of all, they advertise up to 12 megabytes per second speed, but they deliver at best 1. We never got more than 1 megabyte per second the whole time we were with them, regardless of time of day. Also, there seemed to be no rhyme or reason as to how they would track our data useage. Some months we would barely use any and we would run out after 2 weeks. I don't trust their system at all, but there was no way to double check. The icing on the cake was when we finally had a REAL high speed internet provider available and switched over we cancelled our account ONE DAY into our billing cycle. Because we were one day past, they refused to reimburse us for an entire month of unused service. These guys provide a horrible service and have horrible customer service. Never, ever use them. Use anyone else you can find. Most satellite internet is not great, but these guys are the bottom of the barrel. read more

We have had the service for less than a month. They mislead me into thinking that my data would be adequate for my needs, Ha. Once you use your data limit the speeds slows down so much the connection drops. They would not let me drop my service without paying the early termination fee. They are the worse internet service that I have had ever used, do not use them!!!!! read more

If i could give excede negative stars i would. Worst internet ever!!! Slowest speeds ive ever experienced, even slower than dial up! Thats if it works at all, half the time it doesn't. After buying a new home we found out that our previous internet provider (AT&T) was not available in our new area, so excede was promoted by DIRECT TV, our cable provider, and DIRECT TV even arranged for excede to come out and install their internet, saying that we had 30 days to cancel if we didn't like it, risk free. Sounds great right? WRONG!!! An excede install tech came and mounted a giant monstousity of a satellite to the FRONT of my home and set up their sloppy cord mess of a router. When he was done he had my wife sign something, that he told her was just to say he installed it and it was working properly... Only it was a 2 year contract at $75 a month! We were charged $75 instantly. WTF?!? We were moving in and there were 2 other install techs in my home for cable and security, she should have read it, but took DIRECT Tv's word and the techs word and now we are stuck with slow, boggy internet at $75 a month for 2 years... At that price we could have the fastest internet there is. Congrats DIRECT TV and excede you got us. Do get this garbage internet if you have ANY and I mean ANY other option. read more

The one star reviews are not from their competitors.. These people are crooks. They are not a service oriented business. They take great pleasure in seeing how they can catch you with the company policy and procedures regardless of your calls emails etc. Service speeds are slow and expensive data caps are small. And GOD help you if you ever have to move in the middle of the contract!!!! Absolutely do not get this service read more

We ordered Exede two weeks ago. They missed both of their install appointments. The first appt they called and cancelled at 6:30 at night of the day they were supposed to come. Today they haven't called at all. I cancelled the service today. I wasn't going to let this happen a third time. They had the sale but where too incompetent to even follow through. read more

We have Exede in Culpeper, VA. For the last few months we were being charged for usage when not at home with equipment we did not own. We have reset our router password many times over. This month we decided to do a test, we shut off our computers and turned off our router. After 3 days we turned on our Chrome book and had been charged 2.5 GB of data usage. This would be impossible with the router off. Calling customer service, I was basically told, too bad, we can do nothing for you. Calling tech support was told it takes 2.5 GB to turn on a Chrome book (I was surprised the girl could say this with a straight face). I asked when the data was used and by what equipment, used during the day while we are at work, and with equipment we do not know. When I suggested they many have been hacked, they got really nasty. To me this is a very dishonest and unethical company. Between their charging practices and their unfriendly and knowledgeable I would rate this company as a zero star. read more

Slow. Never reached promised speeds and the "new satellite system" never materialized. This is second time I've tried and cancelled with termination fee. Using verizon unlimited cell data and it is much better and way cheaper. read more

Absolutely the worst company I have dealt with in my entire life! Glacially slow speeds, nonexistent customer service, modem disconnects 20-30 times a day, installer cut a hole through my carpet (without telling me), unfair business practices...the list goes on and on. I would not recommend this nightmare of a company to my worst enemy! read more

Horrible service, only works 1/2 of the time and they have no explanation. They take advantage of people out in the country with promises of things not delivered. HORRIBLE. It is the only one available in our area, stuck with this sucky service...... read more

Got direct tv and Internet package together although dish TV is doing ok and had nothing but trouble with exede. Slow Internet service always had to reboot once a week. Called customer service to trouble shoot and they explained to me that everyone in my area was using Internet that's why I was having issues. Would not recommend exede to anyone due to having bad service. Paid 90.00 a month for service that didn't work ill be going back to Frontier atleast the service matches the price. And also mind the additional charges for early cancellation for service that didn't work properly had to pay 245 and took it right after I cancelled my services. Oh and forget trying to get someone out there to help disconnect the tria from the dish additional 95.00 to just pop off 3 screws or they charge you for the equipment if you don't return it within 30days read more

The worst service I have ever had with a internet provider. Their packages are a scam. You will get 1 day of usage before your allotted data is completely gone and are stuck with super slow speeds for the rest of the month. You can't use any of your Direct TV amenities and half the time your router won't even work. Constantly disconnects and reconnects. It blows my mind how a company can get away with these tactics and still be able to operate? read more

Humboldt & Del Norte Counties: The service people are less than incompetent, they're destructive. After assuring me that they "know what they're doing", they put dishes on top of trailers "all the time", they went on to rip the roof in 4 places, crush a rafter, and, create sags in the roof because they didn't know to stand on the rafters. I find it hard to believe the crushed metal rafter was accidental. I had to reset my ABS sewer pipe because they walked on it. I had to re-do the ground wire because they connected it to a painted portion of the electric meter box at one end and a flammable surface on the other end. When I told the guy He needed to re-position the dish because I took it off the roof, he was surly. When I told him the roof was damaged and I wasn't about to let him go up again he was solicitous, but he was snide and surly when he came out and I refused to let him into my house. I put the modem and all he needed out a window. He spent more time trying to get me to let him into the house to work than doing his job. DON'T TRUST THESE GUYS - it's like Laurel & Hardy with a mean streak. read more

There is no way their "monthly" usage can work for any normal family. Impossible if you want Netflix. If I had ANY OTHER OPTION, I would use it. read more

Absolutely a horrible experience. We never have service and when we do speeds are worse than dial up! The big thing DO NOT GET Satellite service in southern Florida! read more

We recently moved into a home that we are renting in Rancho Cucamonga. To make a long story short we had no choice but to go with Exede Internet because we had no other option. After weeks of watching circles, and waiting to get anything done, we opted to look elsewhere. Since we were both in school we needed a fast, reliable, and dependable service. It certainly was not Exede! After a month we canceled their service because it took forever to get anything done. My husband had complained about the service since day one; however, we were still obligated to pay the full contract for their garbage service. Basically what my husband was told by both Carol and John that its like a used car . . . .buy as is. Or what they should have said is 'BUYER BEWARE"! GO ELSEWHERE!! Customer service SUCKS!! read more

I can describe the Exede Internet Service with one word TERRIBLE! It should be a crime to provide such bad service at such a high price. I live in a heavily populated rural area of Kentucky but for a one mile distance we have no other choices for internet except satellite. This service is so slow and if it rains even a little it goes out. It is slower than the old dial up service I had 30 year ago. It is so bad I would never have purchased this house if I knew about the internet problem. It seems the home owner didn't find it necessary to mention the issue. read more

It is with such disgust and frustration that I have to select even one star to rate this company, but I need to warn consumers about the way Exede conducts their business by telling about our experience with them. By the way, Exede, I am removing the one star from your rating and replacing it with a pile of crap!!!! Our experience began about 3 weeks ago when we began to loose our internet connection sporadically. It seemed to happen more when it rained. I tried replacing my wireless router, thinking perhaps that was causing the trouble, but that was not it, so we contacted Exede for help. We were told to contact the dealer who set us up originally, and they gave us 2 phone numbers for that business. After trying to get them for 2 days, one number was no longer in service, the other just gave us a message that the mailbox was full, we contacted Exede again. We told them that we suspected that the dealer was no longer in business. Exede had no idea if they were still in operation, so they told us that they would transfer us to another dealer and that process would take 3 days. We waited the 3 days and called Exede back only to find they had done nothing at that point, and now it was going to be another 3 days to get us a new dealer. They never had the decency to return any of our calls, we always had to call them, several times being placed on endless holds, being cut off, or being hung up on. It had now been well over a week at this point, and they did finally give us the name of a new dealer and his phone number, We called this tech, and he lives 3 hours away from us, so it would have been a six hour round trip for him, so he refused to come, which is understandable. This tech was very pleasant and apologized. Back to square one, my husband contacted Exede and wanted to talk to a supervisor, but was told one was not available, and all they did was give us the run around. No one cared that we were paying for a dead horse. We had been with Exede for 4 years, never missed or was so much as late with one payment. We were the ideal customers, of course until we had an issue. After several attempts we finally got a supervisor, or so we were told, to call us back. She said she had arranged for an "open tech" to come to our home in 1 week, here we go again....more time wasted, and that the tech would be here between 11:00 and 2:00. Now we were about 3 weeks without service. On the morning the tech was to show up, my husband called Exede to confirm, and was told "yes, the tech will be here". About an hour after that conversation, Exede called back to say there was no tech coming, that they have no techs for our area!!!! Of course, at this point we have had it. What it boils down to is that Exede is there to take our money, but they cannot supply any maintenance to people in our area. We live in northern NY, so if any of you are thinking of signing up with Exede, DO NOT!!!! If you are already with Exede, please start shopping around now for another company that can provide service when you have a problem!!! We asked for a credit for the weeks that we were without service and were told they would give us a $25 credit, which did not compensate for the 3 weeks. We called to cancel our service and mentioned the credit, but low and behold, they cancelled us first, then told us they couldn't credit a closed account. How convenient!!!!!! They said we had to mail them back some equipment within 30 days, or be charged $300. My husband said "why should I go out of my way to do that, when you wouldn't do a thing for me?" He told them he had just gotten out of the hospital with heart failure, and has a bad hip and didn't want to climb a ladder, and was told "maybe you had better hire a professional to remove it for you." What a joke, yea, right, and at who's expense....not Exede's !!!!!! I have worked in customer service for 28 years and can't even imagine treating my customers this way. This company has some of the most rude, ignorant, and unsympathetic employees on the face of the planet. I cannot believe that there is not a law that would allow a company to collect monthly payments from consumers and not provide any maintenance or technical support. This is an outrage!!!! This company should have a class action suit filed against it. We are not the only ones that have been scammed and ripped off by Exede. They continue to get away with this sort of practice and something needs to be done now!!!!! I know I will be contacting the Better Business Bureau on these crooks. Come on people, join together in this fight. We as consumers demand and deserve so much better!!!!!!!!!!!! read more

This company is the WORST internet company I have EVER dealt with! DO NOT USE!! They do not provide the full service I paid for and then told me I had to "deal with it". OR pay ANOTHER $70 for a tech to come out. When I had already paid $70 for a tech to come out the 1st time and he STILL did not do what I paid for him to do, which was hard wired my computer to the modem. I NEVER write reviews but I went out of my way to make sure I wrote about this HORRIBLE company. I will NEVER use them again! read more

This could be a book, but I will try and keep it in a nut shell. We live in a rural area in Texas and options for internet are minimal. Two years ago we were forced into trying a satellite based internet and chose Exede. $80 got us 12 Mbps which should be enough considering we don't do games, rarely stream anything and mainly surf the web, some YouTube and order a lot off eBay and Amazon. When reception was good it really wasn't too bad and speed when the internet was working wasn't bad either. In 2 years we were able to download one movie, which took several hours, and our 12 Mbps was spent. We tried about 2 other times and couldn't even get the movie to completely download because the 12 Mbps would be completed before it was done. The first 6 months, or so, I was on the phone with them monthly trying to determine what was going on with the way they counted usage, returning equipment that failed once, and finally just concluding it wasn't worth my time and aggravation to continue the monthly inquires. Spent the next 1.5 years living under a contract with a 1/2 working internet provider and paying out $80 a month for service that wasn't there. I finally get down to the last month and call and tell them I want to cancel service because it was inadequate. They told me that they needed the modem, cables and the little box up on the dish that they put up so I would have an equipment charge. I told them they were welcome to come get it because they put it on the second story. They said there would be a $95 service call and they would not be taking or removing the dish. How convenient! Begin 60 years old getting on my roof is not wise, I have to dispose of their trash and repair the holes in my roof. Looks like I have to hire someone to do their work because I have already been robbed by them over the last 2 years. Also, since I called a month ahead and told them I was canceling they went ahead and turned off the internet completely a month early, did I mention that I am still paying for that last month so I don't have early cancellation charges on my final bill. Moral of the story, if you have any other option try them instead of Exede. We are now going with AT&T hotspot and so far it appears to be working ok. read more

I was very disappointed with this service and I will never use it again. They advertise and unlimited high speed internet and I found that to be untrue. Called them the very next day and cancelled, they still charged my bank account 79.00 plus 369.00. I'm very disappointed. read more

Exede internet is the worst experience with customer service as well I wouldn't recommend it 2 my worst enemy.

I am paying over $100 for 25 MBS. Supposedly their premium package. Every time I check the speed it is only around .5 to 2 MBS. I will find another provider when my contract is up. read more

I called to cancel my service b/c I was moving. The woman I talked to was helpful (so I thought) by letting me know that I had one month left on my contract and that I should let it ride so I wouldn't have to pay the fee to get out of the contract early. She even gave me the month free (since I was a valued customer and had always paid my account on time.) I gave her my new address where she said I would receive my box to return the modem. (I was not told they would need the device on the actual satellite as well.) She advised I would need to call in on my contract end date to end the contract without paying a cancellation fee. A month later on the exact date my contact was up, I called in to cancel. Canceling was no problem, but I let the gentleman know that I had still not received the box to return my modem. He checked the system, and my new address was nowhere to be found. I gave them my new address for the 2nd time and was told I would receive the box within 2 weeks. (Again, i was only told to send in the modem, nothing was said about the device on the satellite, which now was on the home I no longer lived in.) Time goes by, still no box. I then realize $300 has been debited from my account. I called Exede again to inquire about the box since they're charging me for the modem. The gentleman checks for the address it was sent to.... the old address. For the THIRD time I gave my new address to a Representative. I was furious as I was told that it could take up to another 14 days to get the box then would take 10-14 days for them to receive it. The gentleman said once received, my account would be credited. He asked if I took the modem to the new house, I replied yes. For the third time, no one mentioned the device that needed sent back on the satellite. I received by box 11 days later and to my surprise I had to send in more than just the modem... I don't live in the home the satellite is on anymore... how was I supposed to go get it? Oh but, if Exede went to the home to uninstall the device THEY installed on the roof I would need to pay a ridiculous expensive service charge. So I went back to my old home where the new renter was nice enough to let me climb on the roof and remove the device. I packaged all my equipment and went to UPS where I got a tracking # so I would know as soon as it was signed for by Exceed. I was originally told my funds would be returned 48hrs after it was received. I called exceed today, two days after it was received and I was told my funds would be credited within 10 days. Irate again since I was told it would be a shorter time-frame I asked her to have a Supervisor escalate. Once she got back on the phone with me, she said it could actually take up to 14 days and there's nothing they can do. How many people must I talk to? How many times must I get a different answer? My unfortunate lucky number with Excede is 3. Not acceptable. read more

AWFUL CUSTOMER SERVICE!!! I called to cancel because I was moving and I paid the cancellation fee. Apparently they noted I had to call back to officially cancel but I was told it was canceled. When I called again 1 day after they charged me again they said they didn't cancel it. and because I didn't unplug the modem that they had to charge me for the whole month. I am calling tomorrow to talk to a supervisor because it is not my fault they are running a scam/ new people/ outsourced people can do their job. ( I couldn't understand the guy who "canceled" my service). read more

Wish i would have read reviews before signing up every thing i read is true,never was told there was limited data was to get a $10.00 a month discount was not on bill speed was very slow customer service was rude just wanted to sell me more data so i cancelled after 10 days now being charged $345.00 for early termination WHAT A RIPOFF MISLEAD WORST COMPANY EVER !!!!!!!!!!!!!!!! read more

Run away. My brief experience with Excede Internet was the worst experience I have had with a service provider of any kind. I had the 10 gig package. My wife and I do not stream videos, but consumed the entire 10 gig in the first four days. We contacted Excede and reviewed our data consumption and made some changes to reduce data consumption - to no avail. We terminated service after four months, which meant we had to buy out the remainder of the contract. Terminating service required 5 different phone calls and an email note over a two month period. Each customer rep promised to reconcile the termination date and follow-up with a confirmation that service was terminated and boxes would be sent for the return of equipment. I ultimately received an email indicating a termination date almost two months later than the actual date and an automatic debit for $100 more than the amount communicated in my original "termination phone call." I would use two cans tied together with a string to communicate before doing business with Excede again. read more

It's been a constant struggle/annoyance since we had the Excede box set up in April. My husband has spent innumerable hours trying to work with the service to keep our box from cutting out due to loss of connection (and he's an electrical engineer - all they would have gotten from me is "duh"). We've had two service calls which take a lot of time and it still isn't working properly. When it goes down, our home security system also goes down making it even more frustrating. Then today, they called and said that they were going to charge us for a box which we never received....another 40 minutes on the phone. My husband got this so I could watch Downton Abbey; now we're stuck with this piece of crap. One department doesn't know what the other department is doing. We're on the level 3 tier for complaint resolution. I've been told that's the highest...if you have trouble, insist on this level of attention. You'll still have problems but they are a little more responsive. Ask them to give you some free data time to make up for the aggravation. TERRIBLE read more

Avoid if possible! Like any satellite service the signal is terrible in any adverse weather. If you like streaming shows and movies the data plan is a horrible option. You will use all data in the very beginning of your cycle. I had moved out of state and finally cancled my services. The gentleman from customer support who assisted me forgot to mention I had to remove the transceiver box from the receiver outside my house. When I received the equipment return box at my new home the instructions showed that I was supposed to have that transceiver part in my possession to return it. I called to explain I was unable to go back and get the part. They told me that it would be $95 for a technician to come remove the part and I still had to be there because the tech could not take the part, it had to be me returning the part. This made no sense to me that one of their techs, who I was paying $95 to remove two bolts, could not return the part himself. The support staff was unwilling to work with me and now I am paying $150 for the transceiver. Terrible customer service for a two year customer. read more

After you've Exceeded your monthly data, you can barely call it internet. Not recommended to people who need/use the internet frequently. If your a casual user then alright, otherwise your Boned. Also very slow...I'm getting around 600 ping, although it could be because I live in the middle of no where or just really bad internet choice read more