The wait time on the phone is long, poor communication, if your there with an appointment you can expect long wait times to be seen, awful management read more

SAVE YOUR TIME. This place is terrible. I have to wait WEEKS for my medication that I need to function. I call and call begging them to send the prescription and apparently it's too hard for them despite knowing I cant operate daily without it. Also, I can an appointment at 11:30 and they won't be ready for me until 1 which crazy. Also the lady isn't even a doctor shes just a nurse practitioner AND I haven't seen the actual doctor of the clinic EVER. DON'T COME HERE. read more

Everytime I call it's literally an extremely long wait to speak to someone. Do better .

Dr Tincopa Clinic is so far the best place to go if you want to have an assertive diagnosis no matter what your concern is it will be address in a professional and caring way. And do not worry about after hour care NP Teresa Tincopa will follow up with you regardless of after hours or weekends . I will always be grateful for her help and even though I don't have the greatest insurance they always give me the VIP service Thank you Dra Tincopa and of course your staff always helping me with the authorization and referrals. read more

I was Very dissatisfied with services provided at this facility. This is the primary doctor for foster child I was given. The child seeked services for a serious medical condition. After seeing the doctor the child was prescribed 2 medications and was informed 2 take IMMEDIATELY and stay CONSISTANT. When I went to pick up Precription, I was informed doctor failed to call it in. At that time I proceeded to call doctors office 3 times that day., and could not reach anyone from office or the doctor. My last visit to pharmacy was at 10 pm and still no prescription called in. The next day I made several calls to the Doctors office and I was informed that I needed to locate Doctor at another facility and speak to Doctor. No one in office was able to assist me. I tracked down the doctor at another facility and I was able to speak to the receptionist , she placed me on hold and delivered my concern to the doctor as if I was rude. The doctors excuse for not providing medication prescription to pharmacy and dermatology referral she claims it was do to child's insurance coverage changing and that was the reason for the delays. After back and forth conversation she decides to check eligibility and come to find nothing had changed which tells me that back and fourth was no truth to her conversation. In ending our telephone conversation she to agreed on locating a dermatologist. In less than 5 minutes I received a phone call from Doctor that she provided me a dermatologist. With a name address and phone number. My experience with this clinic was worse experience and what I had to go through to get the necessary information and medication. What a terrible experience and I will be changing providers and escalate the necessary information. read more

I called this place for 4 days trying to set up and appt for myself and my son, leaving a message each time and they never get back to me. They also never answer, it always rings twice and goes straight to their recorded message (which feels like ages before you can leave an actual message). Definitely going to look for another provider. read more

Great doc and always feeling better leaving.. The caring and easy understanding of things .. Spoken nice too..not a rush push u out take this.. Kind doc and place that really cares for u.. Thanks R read more

Been a patient of Dr Tincopa and wouldn't change this! My son has been a patient as well as we have received excellent care! He was very ill and they helped us to navigate thru a tough time. The staff is efficient and helpful! Even during Covid... they have been accessible and helpful professional and kind. We are family! A shout out to Wendy for being my rock and confidant... A shout out to Dr Teresa Tincopa for her dedication towards her patients. We love you honor you all and thank you read more

I personally feel like this doctors office deserves 5 STARS. I have been going to Dr.Tincopa office for more than 6 years. Yes the building is old and not up to date like most Doctors office when it comes to "LOOKS" the one thing I do know is that when you have a problem Dr.Tincopa is there to listen she prescribes you the right medication and sends you to the correct clinic. The Front desk Medical assistants are friendly and welcoming they always make me feel welcomed. I have seen so many rude and disrespectful patients come in and it's so sad to see people treat the staff in a unfriendly manner. By state law it is legal for a Doctor to turn away from a patient if he or she does not want to provide care. Never have I once seen any of the staff turn away from a patient even after hearing how rude people can be to them.... This is a great place to visit...... read more

Really unprofessional medical environment. I've been here twice and have waited 2+ hours despite having an appointment. There never seems to be correct communication between the doctors and the staff. Paperwork is constantly outdated and incomplete. I seriously would recommended shutting this office down and reevaluating all doctors qualifications. read more

I don't recommend this office at all! The office staff is incredibly unorganized. The wait time in the lobby was 45 minutes with an appointment and the the wait time in the exam room was another 45 minutes! Dr. Teresa Tincopa flew threw my exam and rushed out of the room before I could ask any questions. Found myself asking confidential questions out in the lobby in front of other patients and her staff. Was given a prescription for further evaluation and it was INCORRECT. It was to have one side of my body x-rayed and she wrote down the WRONG SIDE! Also, additional information was to be provided to the imaging center before I can even get an ultrasound but they never sent it! I can't get the procedure done without it! It's FOUR DAYS later and I'm still waiting! It's been difficult to get a hold of anyone because their phone line is constantly busy! When I have spoken to a staff member and even once with the doctor, all I get is a "we will fax that over as soon as we can." or "the doctor is with patients and she has to do it." WAIT! I was a patient four days ago! Why should I have to wait for something that should have been done on the day of my visit?!!! I need to find out if what I have is serious and they just don't seem to care! This office and the doctors there should be reviewed by the medical board. They are a disgrace! read more

I was a patient there for 15 years and i always had to wait for 2 hours to be seen and when I finally was seen I wasn't even checked right and just given pills ...dr tincopa just prescribed pills and doesn't examine right ...his wife Teresa at the time was a nurse and wound fill in as a doctor seeing all the patients and didn't even know my file or it would be lost ...Teresa and dr tincopa would argue in front of patients and that was so uncomfortable..Teresa got upset one time when I asked for a note for my daughters school and yelled -What do you want me to say!! And i just walked out ...i found another doctor ...don't go here it's a smelly rude place read more

I started going here after i moved and had to leave my beloved Dr. Minkus office in Artesia. Both HP and Whittier office does need some major remodeling (not dirty just old) and the family works front desk, so they can be a little rude (snotty) and not on top of things, after all its not likely they will be fired if they don't do their job. Thats why i gave 3 stars. (0 stars for front desk and office and 6 stars for Luis and Teresa Tincopa) Dr Tincopa and Teresa, NP make up for the rude front staff, although I'd wish they would address it with the staff because it is a turn off. Both are very knowledgeable, and unlike most drs where you leave feeling unheard and thinking their diagnosis may be wrong, I am always happy with the care and treatment they have provided. They provide walk in appts and if your a cash patient, they have very good prices. read more

Let me just say I LOVE this DR. And all the staff! Every time I call them they always take care of me the best they can! They are always so busy with a lot of clients and still find the time to go out of their way to help out. They literally care about their patients Thank you all for being so awesome!!!! read more

Awful awful awful experience, I don't even know where to start - everything is wrong with this office. It is outdated, smelly, everyone is rude including the doctors. I choose this office because they were close to me after I changed my insurance, not only did I have to wait for hours the first time and the only time I went there, but the entire staff as mentioned earlier is very rude, unprofessional, inconsiderate and unorganized. They lost my file and had to create a new one, FYI- they don't release medical records so I had to start all over again after I switched to a new doctor. Just to mention a few more things : I am allergic to latex so I requested no latex gloves to be used to draw blood and they said they don't carry any. WT@&$!? Who doesn't now a days!!! They are out to lunch for like three hours, they never pick up the phone - the exchange always does, and for some miracle reason when they do they put u on hold and then hang up after a while It was a very frustrating experience!!! If u are not desperate don't go there stay as far away as possible read more

Really good support especially from Karla makes you feel so comfortable always giving good advice and care. Love this place thank you guys for all you do keep up the good work read more

If zero starts were possible this would be it. My husband tried to get his sons medical records from this doctor and boy did he get a surprise. To make a long story short, his ex has been takin their son here with out letting my husband know. This is against their current court order, because she has a history of making false accusations, so the court ordered her to always notify my husband of doctors appointments. So my husband called to get a copy of the medical records and the appointments that had been made and wow did Terry explode. She yelled at my husband over the phone and hung up in his face, saying that she refused to give the medical records to him. Now if any of you know the law for HIPPA you know how illegal this is. He tried calling multiple times and finally ended up having to hire a lawyer just to get the records. This cost us about 300 dollars for the lawyer to send the letter and speak with the lady. They are unprofessional and we will be reporting them to the California medical board for sure! read more

Nobody should ever come to this Doctors office. It is horrible u make a appt and u end up waiting 3-4 hours. They are carless with all your medical needs, if u need a referral forget about it u will be waiting months and no one will ever get back to you. No matter how many times you call u will resolve nothing and no one will ever get back to you. I was even told to email any questions that they would respond quickly since you cannot get anywhere through a phone call. I sent 3 emails still never heard back from anyone. So people please avoid going to this office I would recommend anywhere but this office. read more

My grandmother is a patient here and I am the one responsible for taking her to all her appointments. For starters, if you make an appointment at 9am (the earliest available) don't expect to be seem until after 10am. It'll probably be closer to 11am. You'll probably end up waiting OUTSIDE for the first 15-20 minutes before the office doors are even open. "Oh, well then I'll just make my appointment around 10am then!" Bad idea. Because now you're behind all those poor souls who had appointments at 9am and you probably won't be seen until around noon. Expect a long wait in a stuffy warm, not-so-sanitary looking lobby with germs incubating and festering in the air. Speaking of sanitation, this place doesn't understand what that means. Every once in a while, it looks like they've swept and vacuumed. Maybe even the shelves are dusted. But don't expect a consistently clean medical office. Sometimes the bed liners are changed out between patients. Sometimes. But that doesn't gross me out as much as the fact that they have pillow cases that never appear to be washed on those same exam tables. The bathrooms are also a hit or miss. Don't be surprised if there are no paper towels or toilet paper in there, because that's typical. Oh, and if you're getting a blood test or Urine sample, expect your specimen to be left out on a shelf on display for all to see. Now, if you're thinking that all of this is still something you can work with, please note that the office staff/nurses are minimally trained, at best. They are friendly but lack professionalism and probably need more training on general customer service. One of the ladies did a blood test on my grandma and pulled the rubber tie around her arm so rough that my 82 year old grandmother yelped out in pain. Her response: "I have to do it like this to do the exam." No sympathetic response or apology. Once you've waited in the lobby and are taken to the exam room, you will hear everyone's medical history. There has got to be multiple HIPPA violations going on because I have sat in the exam room and heard diagnoses, prognoses, and treatment plans for complete strangers. If you can STILL work with all that, the doctors are only OK. They get the job done, but only because they have to. My family has been trying to convince my grandmother to find another doctor, but the lady is set in her ways. According to her, this office wasn't always such a mess, she's been with them for about 15 years and this disarray started a or 5 years ago. read more

Place is a mess services are horrible smells like an old stuffy office you make an appointment expect to wait 2hrs to be seen just all around horrible service read more

Dr. Tincopa has been my doctor for over 12 years. Staff are all friendly (Danny is my fav!) Doctor is very nice. I'm TERRIFIED! of needles and the staff make sure to accommodate me by using the smallest one heheha. The wait it a bit long but very good over all, Doc has help cure me every time. read more

Teresa and luis are good doctors however there are two main problems with that office. First the office files are very unorganized and the personal in office some times are rude. Second the appointments are a shame; if you have an appointment you have to wait from 2-3 hours before seeing the doctor. In the other hand if you don't have appointment (walk-in) your expected wait time is 3- 4 hours . The grumpy doctor Luis actually do some weird and funny stuff for example he discusses with his office personal all day and he will look the main door after 12 so no more people can enter in the office read more

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I don't recommend at all. Way too many patients, dr always late, don't call to let you know that test results come in, I have called to speak to dr and have to leave multiple messages & get no call back. read more

Teresa and Dr. Tincopa are great, but the reason I will never step foot in this office again is the staff. They are rude, liars, unorganized, unprofessional and always made me feel, either on the phone or in person, that they'd rather me just "drop dead." That staff is in the wrong business. read more

The office staff is incredibly unhelpful. I left messages for two weeks without ever receiving a call back. When I was finally able to talk to someone I was told to call back next week. Still no answer. the doctor got on the phone and was additionally rude. HORRIBLE customer service read more