Terrific care and service! My son's car broke down in the middle of a 19 hour drive home from school. We're lucky it happened in Bristol, VA. Danny and Brian at Exit 7 Towing and Recovery had the car towed to their shop. They got the needed part from Auto Zone, very close by, and then successfully repaired the car efficiently and cost effectively. What began as a potential nightmare situation, ended as a minimal inconvenience. If you have the misfortune of car trouble anywhere in the area, save yourself heartache and call these guys! read more

Auto Repair - Brian is our go to guy for any of our vehicle repairs. We only trust him & know he would never try to pull one over on us like some mechanics since we are "females who know nothing about cars". Prices are a lot better than other places when we compare too. Towing - Julie Ray Cyrus is always so helpful, kind, and she knows how to make you smile even when you are stressed out over car stuff when we've had to call this place to change a tire, get a jump, or a tow. Been going here for years & recommend them to everyone!! read more

Exit 7 Towing & Auto Repair - Auto Repair Near Me - Bristol, Virginia

Fast! Got me home in less than an hour. Jil is real cool to talk to too! Best tow ive ever had. Lets hope not, but if you need a tow call them. read more

Came highly recommended. Very fast service. Friendly and helpful! Up front about cost to tow a broken down car. Driver was very nice!

Not commercially competitive. They charge four times the rate of the competition when called to tow a vehicle by the police because of the collusion and lack of compitition. All the tow companies seem to do it, and because their "service" (if that's what you want to call car theft) is mandatory. Filed for a title on my vehicle, placed a hold on the title, lied about it, DMV lady had to call their person in Richmond to get it straightened out. Do business with this company at your own risk and if you want to support immoral people. read more

Jil was the absolute best diver! She did so good in the recent snow storm we had ! I was told by another company aaa uses when they have too much business I had to shovel my driveway then he would come back. I did so never seen or heard from him again! Jil at exit 7 saved the day! She came in a timely manner. She handled this project like a champ because it was hard the truck was stuck in the snow she got it out and towed it to my house and got it at my driveway. Which was a very hard job. She's a very self motivate a woman and always can obviously get the job done. Thanks again Jil at exit 7 towing!! read more

I've had some bad experiences with towing companies in the past, and in general have low expectations for them. However, our experience with Exit 7 and Jil blew our expecitations out of the water when our van broke down nearby on the way home from vacation with our two young kids. Jil was fast, professional, and made us all including the kids laugh in a stressful situation. We highly recommend utilizing their services (ask for Jil) if you ever need towing services! Thanks for all of your help! read more

Anybody thinking about taking your vehicle to Exit 7 for repair, I have one word for you.... DON'T!!! It's BAD...REAL BAD!!! Not only are they disrespectful, but they lie and cheat!!! read more

Daughter's car was towed here following an accident. Tow driver responded to the scene within about 20 minutes (5/5) however, the rest of the experience getting the car repaired was a colossal fail! Made several calls to the mechanic to check on the "progress" of the repairs only to hear that they "haven't gotten to it yet" and then were "waiting for a junkyard to return calls about a missing part. Never bothered to look online and just order the part directly. Finally, after more than a week of the car sitting without being touched, I ordered the part myself and delivered it to the garage. It was finally fixed 3 days later. When I got the car back, the inspection sticker had been removed, my daughter's flute and other items had been stolen. Manager stated that they don't lock the cars up and was unwilling to take ANY responsibility for the missing items. Will be following up with local law enforcement as well as small claims court to reimburse for my missing items. BEWARE! read more

Had a flat and 2 other companies were not able to take the flat off due to lug nut lock. Which I had told them before hand for reason I could not change the tire. The driver came out and was able to unlock the lug nut! She also arrived soon then was told! Professional and fast!! Thank you!! read more

Man at desk is very good but when you call and try to speak to woman in office and they transfer you must be transferred to her cell phone she says she is out running around doing things and to call bac read more

Absolutely great folks. Towed our car that broke down on the interstate. 9:00 pm at night, extremely reasonable, made us feel very secure that our vehicle was in good hands. Would highly recommend to anyone. Greg T. read more

My car broke down in the middle of the night, I was alone and had no one to come help. I called exit 7 and within 30 mins, they had my car towed and even helped me get to a safe place. They are very professional and caring people. Super grateful I called them. And only cost 75 to have it towed. read more

Kept me waiting on the side of a very busy major highway for over 3 hours. Only after my third call to see where they were at they told me they were not going to be able to come and I would need to find someone else.....Highly disappointed in their service or lack there of. I will not use their service nor recommend them to anyone. Hope this review will help others avoid the problems I encountered with this group. Please pass this information along to all your friends read more

Wonderful company. Great employees. Changed my very flat tire quickly. Arrived quickly and he was very curteous. I hope to not have this problem again but if I do, I would definitely call this company. read more

Jeff is an absolute lifesaver. Just a true gentleman. He treated us like family and gave us a great deal on everything when I broke down in Bristol. Before you even consider calling anyone else, call these guys. They won't let you down. Southern hospitality at it's finest. And they're quick about it! Thanks to them I'm not broke AND stranded. Towing or auto repair, these guys are good. read more

Awesome company !!!! First trip across country with my daughter and car broke down. I was a little scared .They were fast coming out. Making sure we got to a motel and we were close to the repair shop. They treated us so good. If I lived in that town I would always use them for my towing needs!!! Awesome guys !! read more

Late in the afternoon on the Friday before the 2019 Memorial Weekend, my Acura MDX decided not to start. I was in a McDonald's parking lot, in Abingdon, VA and I was stranded! AAA sent Al, from Exit 7, to the rescue. When Al arrived and checked out the car, it still would not start, and Al told me I needed to find an auto repair shop, because we thought it was the starter that needed replacing and his company did not do that type of repair. After making sure I had his phone number in case I did need a tow later, Al left and I started searching for an Acura dealership. I found that there are no Acura dealers within a 50 mile radius of Abingdon, so I started searching for a local auto repair shop. After trying three different repair shops (none of them bothered to answer their phones), I took a chance and called Bill Gatton Honda in Bristol, Tennessee, about 25 miles away. It was now 6:45 p.m. and I was pretty sure I was going to be in that McDonald's parking lot for a long time! I lucked out in speaking with the Service Manager, Dave Bratton at Gatton Honda. Mr. Bratton said if i could get someone to tow me in, he would wait for my arrival. Bill Gatton Honda was closing in 15 minutes, at 7:00 p.m, and I was 24 miles away! I immediately called Al at Exit 7, and he agreed to tow my car to Bill Gatton Honda. Al arrived quickly, and again was very courteous and friendly, and while we were on our way to the Honda dealership, was so helpful in pointing out places to eat (I live in North Carolina and was visiting my sister in Rural Retreat, VA, 60 plus miles to the north of where Al was towing my car). Between Al of Exit 7 Towing and Auto, and Dave Bratton of Bill Gatton Honda, a potentially nasty situation, on a holiday weekend, turned out to be positive. I found a great Service Manager in a friendly Honda Dealership, and a terrific towing company. If I ever need a towing service in the Abingdon area again, I'll definitely be calling Exit 7! You should, too! read more