I was hoping it was a one time thing but this shop is terrible. The reptiles go with little to no…read morehumidity, some stay without water, multiples large boas in the same small enclosure, dirty enclosures. There is just too much negative for me to wanna buy anything from these people. Buy from a reputable breeder please.

How is this place still open? There's two alligators that are permanently in some display with…read morestill water, no enrichment and there's stuff on top of their enclosure so they can't even get oxygen! There's also a tortoise in the front just in a bin and it's constantly banging on the wall trying to escape. It's a depressing sight to behold. Definitely called animal welfare to complain. 918 742 3700 is the number. I know there's not many options in Oklahoma but please do not buy from here and shop online/at conventions.

Great location and small town feel. Love that I can run in quick, grab my goods and be on my way…read more Friendly knowledgeable staff, too.

After speaking to Darren the store mgr about a small issue, he made me feel like a valued customer…read moreand I am happy to continue shopping here as I have many years! He took time out of his busy day to spend time on the phone with me to resolve the issue.

A couple of the workers here are friendlier and more helpful than at your average chain pet store…read more Plus they have a larger selection of animals to choose from than Petsmart. Fish tanks are clean, and they have salt water fish, coral frags and live rock! First time I've seen the latter two at a Petco before. Only negative is on average, pet supplies are priced a bit higher than Petsmart and Walmart, and they run fewer sales on potential pets. I've never had a dog groomed here, so I can't comment on that. But the service we had was excellent and they let customers interact and touch a lot of the animals here, which was very helpful in deciding which pet to take home with us. Just ask and they will get an animal out for you. It is sad we have no locally owned pet stores, especially in a city of this size. And I know Petco and Petsmart were the cause. But in this post-LFS world, this is a pretty decent Petco location. If you do stop in, be sure to say hi to 'Heihei' the feisty Green-cheeked conyure.

This is a dog friendly place. They have quite a variety of food and clothes for dogs. There is a…read morelarge variety of things for cats too. They also have guinea pigs and reptiles and rodents. I love ordering from them online. I've gotten all of my dog furniture from there. However, I feel like their dog food prices are high. I generally buy dog food at local pet food stores for less than they charge.

Both Snakes I bought from Bob came in super healthy and they were exactly what I ordered. First…read moresnake was a purpleSunfire tiger and the second was a pied tiger both of them are retic's. Snake's took a about a week to get use to their new habitat and now they are eating on a regular schedule and growing fast and their colors are amazing. Couldn't be happier and I can not wait to get some nice babies out of them. Thanks again for the help Bob. I will be coming back and I am recommending more people to you.

Purchased a banana enchi ball python from Bob for being a larger breeder I was shocked he responded…read moreto email with in minutes. Snake showed up perfectly packed and healthy and couldn't have been a better experience purchasing a reptile online. Thanks Bob

Elite PetSmart! Store is well managed and not short-handed as is typical these days. Aisles…read moreproperly stocked, clean and organized. They sell and adopt healthier, happier, friendlier, even higher quality animals than other city pet stores (especially Petco). Animals are properly cared for, fed and healthy, even watched over by a vet. No diseased or stressed animals. Cages and aquariums always clean. We are still very grateful for Chester Copperpot our Syrian hamster and treasured family member. Because they do so much right expect more foot traffic, waits and lines. Sometimes they'll even sell out of certain items and critters. Just be a little patient as they restock frequently. Most of all I love the staff here. They are knowledgeable, friendly, always smiling and happy to help.

The older woman that's almost always on the registers is rude and has very poor customer service…read moreskills. Rude to kids and dogs! And i called for help at the cricket area where another associate asked if I needed help I told her yes and she proceeded to stock a shelf and did not help me. wild because I usually only have issues with the cashier, the older lady has been here as long as I've been coming to this store and I come weekly. I'm honestly tired of having to deal with her and her crappy attitude but petcos bugs are always dead. I'm just going to order online through other stores for dog food, cat food, fish supplies and bearded dragon care because waiting for delivery and lost packages seems way better than having to go another week with someone else's awful attitude ruining the day.

Jordan is the SWEETEST. Outstanding customer service! She helped me out at the register on a Sunday…read moremorning. This location almost always has whatever specific thing I'm looking for.

Horrible, bought 7 fish here and 4 died. Told I had to bring in a watersample and when I let them…read moreknow I had released the fish and the water they sent with them I was told that because I put their water in my tank that they would not replace the fish. So it seems they have bad water. Very rude staff full of excuses.

My first cat from them died a few months after bringing him home. The second one has been going…read morethrough teSting for a large unknown mass. Not sure how I got two unhealthy cats, but I will never purchase from them again. It is too painful and too much stress to trust this breeder when you've gotten two sick cats from them. I don't even care about the money. When you love these cats like your own children it is heart wrenching.

Beautiful cats and well taken care of. Martin has been a top breeder for many years and always…read moretakes care of his cats and customers above and beyond!

Leeann is a gem of a human being, and is always is helpful, as is the rest of the staff. They help…read moreme maximize the app and the savings that come with it, and always prioritize the safety and well being of the pets/customers in the store. Would recommend to anyone.

I normally like this location OK but today the experience was poor. Went in for 2 things and the…read morecashier forgot to bag one of my items so I had to return to the store after going home. When I called the store about the issue and returned to the same cashier no one apologized for the mistake or acknowledged it. They just asked when I would come back to pick up the item. I will be spending my money elsewhere because they wasted my time and gas today with no apology. Would've moved on with no issues if literally anyone apologized but they couldn't be bothered to acknowledge it. Three employees were informed of the issue and no one could even say "Sorry about that!" Crazy, as someone who worked retail for 10 years.

Swan back in grooming well she slays her pup cuts! My dog is a maltipoo who needs constant…read moregrooming. Usually I merely turn down the street the groomer is on and he starts shaking and acting liken he's walking the row. But not with Swan! He waltzes in like he's at a dessert bar bout to be seated. She treats him like her own and baby you can't put a price on that! Oh, also she always remembers his cut and makes him look like a divo!

My friend, Pat, needed to visit an eye surgeon in Edmond, OK, on November 15. Therefore, she…read morecontacted this PetSmart location to set up grooming appointments for her two dogs so they would be groomed while she met with her surgeon about 6 miles away. Pat called on November 13 to confirm the appointments. When we arrived shortly before 10 a.m. on November 15, she was told they could find no record of any appointments. Furthermore, although Pat had been taking her dogs to PetSmart to be groomed for over a decade, her PetSmart account had disappeared. The employee tried to locate her in the computer by using her name, dog names, current cell phone number and previous cell phone number, but to no avail. It took about 50 minutes to recreate her account and book an appointment at 12:30. We were told the dogs would be washed and dried prior to the grooming, and this would give them some time to be less nervous prior to the grooming. Also, we were told they would call Pat when the dogs were ready. Pat indicated he had a doctor appointment and errands to run, so that would be fine. By the time Pat met with her surgeon, had lunch, and visited Sam's Club, it was about 2:30 and we still hadn't heard from PetSmart. We called to see if the dogs were ready. Pat was told they were almost ready, so we went back to pay and pick up the dogs. When we arrived, a different employee/groomer said the dogs wouldn't be ready until 5:30 or 6:00 pm. We reminded them our appointment was supposed to have been at 10 a.m. One of the groomers tried to convince us they had found Pat's appointment in the system and it was really booked for next Monday, so we must have misunderstood. Since we live 108 miles away, there was no possibility she booked it on a different day than her doctor visit. The first employee also confirmed she remembered setting it up for today. The fee for both dogs with baths and grooming was supposed to be $122. When we didn't want to wait around 3 more hours for the grooming, much less leave them in the crates any longer, PetSmart was "only" going to charge $74 for the two baths. We spoke with two managers about all of the mixups on the schedule, One left to talk to the employees. Then the other manager did so. The second manager claimed he had seen evidence in the computer of an appointment scheduled for next Monday, and he would be happy to print it off for us. I told him if it was really there, then it was because someone had changed it in the system, because Pat's account wasn't even found earlier that day. Yes, go print it, I told him. He went back into the grooming office and was in the process of telling one of the employees to change the date of her appointment to November 26 before she printed it, right as Pat walked in and overheard him. She refused to pay anything for the dog baths and demanded her dogs back. The manager told Pat to leave and never come back. She said next time she'd take her dogs to Shawnee PetSmart. He retorted with a threat that he would call the Shawnee location and ask them to deny services because she was trying to get out of paying for their services. There were more words between them, but you get the idea. Talk about a dreadful grooming experience! P.S. As we stood there, another customer shared a similar story of having an appointment that kept getting moved back until he just asked to get his dogs back. Dog owners, beware. If they don't return your dogs on time or lose the appointment, you'll hear it's YOUR fault. We were even told they were so busy because "it's the holidays." Really?

I went in the store today because I ordered some dental chews for my dog online and there were for…read morelittle dogs and I have large dogs. I walked in and there was no one at the register. He was on the main aisle putting up the merchandise. He saw me and asked me if there is something that he can help with me and I told him about my online purchase. He than asked me was I a member I said yes and he said go get what you need. I was like and went down the aisle and got the chews for large dogs. When I returned to the register he subtracted the other ones and added the one I needed. It was a hassle free exchange. I wish I could have gotten his name but he didn't have on a name tag nor was it on the receipt that I could tell.

Dec 20th, online says they open at 8 am on saturday, 8:40am here i am, the doors are locked and no…read moreone is answering the phone. pretty annoying actually. either someone is late or just messed up. pretty inconvenient