This review is for the Baltimore location…read more I recently hit a curb with my car and need some curb rash repaired. I called Wheels On Site because they come to your house. I called and made an appointment for only two days away. The representative called me the day of the appointment when he was on his way. He arrived, removed the damage wheel and repaired it in my driveway. He painted the entire wheel so it wouldn't look patched. He did an excellent job. I can't find on the wheel where the damage was. He was pleasant to deal with and the whole process was first rate. I highly recommend Wheels On Site. Ken W.

My wife had her Tesla Model 3 wheels repaired by WheelsOnsite for a reasonable price. Two of her…read morewheels had curb rash. They sanded, primed, and repainted with a matching color. They came out great. They came to our house on time and completed the work in our driveway. It's been at least 2-4 years since the work was completed. They held up well. I highly recommend.

My tire had a nail in it and I did some calling around for a price check. 2 places was going to…read morecharge between $40-$60. I called Expert Auto Repair & Tires and spoke to Olivia and said the price would be $20 and take 5 mins. I went to the location where I was greeted immediately. Oscar had me pull my car up and he plugged the tire right on the spot! I wasn't there for more than 10 mins between getting the tire plugged and paying. Both Olivia and Oscar were very nice and made sure the service was completed to my satisfaction before I paid. The only thing I will say was it was too much air in the tire compared to the other 3 but it was nothing to just let some out. I will definitely be going back for future vehicle maintenance when the time comes!

Bought new tires in May of last year . The purchase included tire rotation. Service was swift and…read moreconvenient. I would definitely return again in the future.

I brought my motorhome for tire repair. They were professional and timely. I appreciate their…read moreattention to detail and correcting my issue. Highly recommend!

I purchased aI purchased a medium duty truck so wife and I could move ourselves to a a southern…read morestate for retirement, so I took the truck to Md. Truck Tire for state inspection. To make a long story short, I paid over $6,100.00 for a Md. state safety inspection, an oil/filter change, a complete exhaust system, a handful of light bulbs, and a repair on the truck box. They charged me for a right front brake hose that was not done, they did not replace the air filter as requested, they did not adjust engine belt tensions as requested, they did bot adjust the rear brakes as requested, they did not catch they loose drag link as required by Md. state inspection, and there may be other inspection issues I have not yet found, but the Maryland State Police Automotive Safety Enforcement Division may very well be able to find them. I am seriously contemplating contacting the ASED and have them get involved. To make the whole thing just a bit worse, Md. Truck Tire had the vehicle for a month, and we are on a timeline of sorts because we bought a home in Alabama and only have a given period of time to move. Immediately after getting the truck back we loaded the 16ft. box with household effects and furniture and headed south, but we did not even get to Richmond Virginia before the engine tried to over heat from the loose belts that had not been adjusted. medium duty truck so wife and I could move ourselves to a a southern state for retirement, so I took the truck to Md. Truck Tire for state inspection. To make a long story short, I paid over $6,100.00 for a Md. state safety inspection, an oil/filter change, a complete exhaust system, a handful of light bulbs, and a repair on the truck box. They charged me for a right front brake hose that was not done, they did not replace the air filter as requested, they did not adjust engine belt tensions as requested, they did bot adjust the rear brakes as requested, they did not catch they loose drag link as required by Md. state inspection, and there may be other inspection issues I have not yet found, but the Maryland State Police Automotive Safety Enforcement Division may very well be able to find them. I am seriously contemplating contacting the ASED and have them get involved. To make the whole thing just a bit worse, Md. Truck Tire had the vehicle for a month, and we are on a timeline of sorts because we bought a home in Alabama and only have a given period of time to move. Immediately after getting the truck back we loaded the 16ft. box with household effects and furniture and headed south, but we did not even get to Richmond Virginia before the engine tried to over heat from the loose belts that had not been adjusted.

Since they relocated to Elkridge and are now Prestige Wheel House the service has gone down. The…read morewait times are long and they are unable to fulfill their appointments. If you have read this far this is why. 1. I had an 11:30am appointment and arrived at 11 to complete the paperwork. I was told it would be a 2 hour wait from the front desk attendant who was pleasant. 2. At 1pm I inquired how much longer it would be since my car was still sitting out front. The front desk attendant said another hour. At that I was offered a discount. 3. At 1:30 when my car still had not been taken back the desk attendant said I can not get your car done before 2pm. At which time she gave me my keys. 4. I was only there 2 hours however there we 2 guys before me that were there much longer. I would not use their service as the wait times are long and their communication as to delays are poor.

I had a terrible experience with PWH. I ordered Vossen wheels from a local place in Sterling. This…read moreplace source Vossen wheels through PWH since they are Vossen distributor. The whole experience was vague and painful. Here is what happened: - Order arrived three weeks late. No one was following up from PWH except the guy who I placed the order with. - FedEx delivered the wheels package to PWH location, and no one picked it up. We had to notify them to receive the package, and they did two days later. - PWH sent the wheels mounted without lug nuts!!! We had to order lug nuts from Vossen. My car literally was sitting on jack for a couple of days in the process. - Once the installation completed, I found out that the TPMs were not installed !! They completely forgot to include TPMs even though I paid for them. Now, I am trying to figure out how to get a refund from PWH. This is by far, one of the worst experience I had with anyone in the auto industry around the area. Not recommended at all !!

Came in on a rainy Monday to get new tires. Booked my appointment through the Goodyear website…read moreafter seeing a good deal for a set of tires. Originally I had an appointment for Friday but the shop was actually closed that date and I was rescheduled until Monday.Check in process was easy. I just came in, gave them my name and dropped off my key. I chose to leave my vehicle there because they said the wait would be a few hours. It's close by home so decided to just head back to get some things done around the house. I got a call about 3 hours later that my vehicle was done. When I picked it up there were no additional charges. Tires were reasonably priced. Much cheaper than the dealership. I would bring my vehicle back again.

I cannot say enough amazing things about the team at Ken's in Columbia. I found myself at the Exxon…read moregas station nearby. When I got a flat tire I went in to Ken's to see if they may be able to help me as I was stuck with my toddler and newborn. From the moment I stepped inside the team was kind, thoughtful, and courteous. They went above and beyond to help my family. Without an appointment, they still prioritized the work. They helped me bring my car over from where we had broken down, assessed any damage, and made a point to find the parts necessary to fix it. They also offered to help in anyway with my kids in the waiting room. They personally went and found the tire I needed, even though they didn't have it in stock and sent a staff member to retrieve it as soon as possible. I highly recommend their dedicated work and exceptional customer service! I would highly recommend Ken's service center to anyone. I know that I will come back for any work that I need done in the future. So happy to have found an amazing service center with dedicated and wonderful service technicians.

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

I drove from California to Maryland via interstate 40. The roads were full of huge pot holes and…read morethe front end of my Subaru was damaged. Not knowing a reliable repair shop in the Columbia area, I had to search based on online reviews. I tried several shops that all have "front desk service" (including dealers) and none of them really understood and investigated the condition thoroughly. After several months, I realized that my mistake was dealing with middle persons not the real mechanic. The experience has been very disturbing. By chance, my neighbor suggested that I should try out Columbia Family Auto Care in Jessup. Young is the mechanic that owns the shop. He is very experienced and pays interest in hearing out my description of the car symptoms. Now, my Subaru is back on the road with smooth rides. What a good feeling !

I ordered my tires online via tirebuyer which then gives you the option of having them shipped to…read moreyour home or to a Mr. Tire location. I knew coming in here that the shop didn't have the best reviews, however, we all know that most people will gladly take the time to complain over giving useful feedback so I decided to give them a shot. Fred and Tia in the front of the shop were very friendly and courteous. Of course I know it is their job to try to upsell other services, but given the reviews, I just wanted my tires mounted and balanced and was uncertain about having additional services completed. My main feedback concerns surround the fact that ownership doesn't do more to improve this location (basic repairs), the safety of their employees and customers, and ultimately employee morale. I have attached pictures for reference. I had to be sure my seat wasn't under a potential falling ceiling panel but thankfully they did have somewhere for me to sit and wait. The employees try to make the best of what they have to work with so I have no issues with them. Additionally, they treated me with kindness and respect. Overall, driving my vehicle home, there did not seem to be any mechanical issues, so I am satisfied with the specific tire service provided.

Horrible Horrible experience. My son went for a simple oil change and to our surprise, the…read moretechnician didn't seat the "O ring" correctly causing damage and creating a huge leak. We had no idea the damage that was done, my son drives away thinking everything was okay. He arrives home and shortly after decides to go to the store. I see a huge puddle underneath his car. I know it can't be safe to drive. Of course at the time we noticed, Mr Tire was already closed. I had to call a tow truck and get it towed to the dealership. The service department at Toyota advised us that the dipstick was dry and there was no oil left. We had to pay for a degreaser for the under carriage and an oil change. The tech didn't place the O ring on correctly causing all the oil to leak out. You would think we went through enough, called Robert the store manager and explained what happen, sent him numerous emails with pictures. He said he would get on it and get our refund back for the oil change. Can you believe it, we are sitting with no refund and several attempts talking to multiple managers and still don't have our money back from a poor service that was done in April 2026. It is June 26, 2026. Absolutely unacceptable!!!! Please be aware of this place, they don't know what they're doing and their customer service sucks!!!!!! I will be reporting them to the BBB.

Great Car repair shop! Got my AC compressor and condenser replaced in a very timely manner. Even…read morefaster than expected and at a cheaper price! Will definitely be making this my primary shop.

My boyfriend had his car towed here when it broke down and he had the best service from Spirit Led…read morehere. They truly treated him like family during an incredibly stressful time and were so kind and honest. They provided drinks for my boyfriend while he waited because it was so hot outside and even made calls to our towing company on our behalf when an issue arose with them. He got our car fixed as soon as he could and went above and beyond to check other working parts of the car without us asking him to look at it. He provided amazing service and we are so glad we found this company. We will be loyal customers here and recommend them to anybody looking for a mechanic.