One of the most important pieces of information a Veteran looks for when needing a product, skilled…read moreprofessionals, or a Camper/RV is whether the Owner is a Veteran, or Supports Veterans. HILLTOP CAMPER AND RV epitomize Patriotism and Respect Veterans. Remember all those nights sleeping on the ground? Huge, Major, MEGA improvement.

Zero communication from them after the sale. Issues that I pointed out during the walk through were…read morenot addressed or fixed by delivery. I only heard from the sales person after I returned a negative comment card. The message I received seemed as if he was forced to call me. If you are looking to purchase an RV, look elsewhere.

Wanted to look for a new 5th wheel. No one greeted us or spoke to us. Never had this experience at…read moreany other Camping World. We will shop else where. I would rate this Zero stars.

Updating my review, but wish I could give ZERO stars. The below customer contact never emailed me…read moreback. I asked what kind of recon work they did but apparently there's none because he had nothing to say. I've also been made aware of another scheme CW partakes in. When a new camper is delivered to the dealership, they are paid for repairs made and the camper is prepped in "ready for sale" mode which they are reimbursed for by the manufacturer. They then are charging the buyer AGAIN for those prep fees on the back end. This is how they are able to advertise campers for lower prices, but then justify increasing the price at the last minute to rope in the customer at the last minute either without them knowing or when they feel it's too late to back out. JUST RUN. Do your research. Camping world is shade AF. They are now partnering up with Forest River dealerships and buying out others such as Lazydays. Try to stick to smaller mom/pop shops. They are going to more honest, most r experienced with repairs, and going to try to keep you as a customer. We ended up buying private sale and used an online company for a loan which was so easy with no slick sales pitches or price hikes. Again, please see CAMPING WORLD SUCKS on Facebook. There's lots of good info on there of others' experiences that I wish we would have know before wasting our time.

Purchased a 5th Wheel RV from them in early 2021, after a very brief walk through, I pulled this…read moreunit home only to find out that the brakes on the camper were never adjusted and did not function. After the dangerous ride home, I called them and they requested that i bring the unit back to them for repairs. That's right, pull a camper with no brakes back to Rochester with no brakes! I had a local mechanic adjust the brakes for me in my driveway. They told me that they operated everything in the unit to make sure all was functional. But the LP tanks were new/empty. I had to pay a local LP supplier to purge and fill the tanks. It was obvious to me that they did not operate most if any of the appliances prior to delivery. We had numerous failures with this unit and had slow service, along with wrong parts ordered. There was an issue with the hot water heater that they never did correct. I did contact the manufacturer (Forest River) and found out the many of my issues were never reported to them, as Universal had told me. At one point they must have gotten rid of their parts person and I was told that the slow service was due to their having to "catch up" from the back log she created. I finally got an email from the manager, he was less that kind or helpful. I traded off the unit for a far superior unit from another dealer. I personally would avoid Universal Marine and Forest River RV, Poor Quality, Poor Customer Service. but Excellent frustration. I waited over a year to write this review because if I would have written this back then, I would most likely have said things that were driven my emotion not plain facts.

Traveling from Yakima, Washington to Dublin, Virginia we were unfortunate to breakdown in our RV…read more We were fortunate though to be close to Universal Marine and RV. I contacted Jason the manager and he said to bring it in. It took a day to have the work done but could have been longer. We were so happy with there service and would highly recommend them.

Jason and his crew did a great job for us. I was very pleased with the mobile service. Well worth…read morethe wait for him.

Jason came to our rescue after Camping World completely let us down. We had a Dometic fridge seize…read moreup on us on our 2020 grand design RV. I talked to the folks at camping world and dropped it off with them at the beginning of April. After they've had it for a month they still had not done anything but we're continuing to lead me along saying they were going to get parts ordered etc. I pulled our trailer out and called Jason to see if he could help us. Jason immediately set about to help us even though he was quite busy doing other repairs. In a week he had found us a replacement refrigerator and he was able to do that replacement and fix our propane regulator recall within a week. He Saved the day and we were able to go on our camping trip on time. I highly recommend Jason he is very knowledgeable and responsive.

Very fast service and easy to work with. Fix was done so well you couldn't even tell not even tell…read morethere has been damage. Will use them for all future RV needs.

Best RV repair business in Southern Minnesota!! Great customer service!!!read more