Awesome guys they handles any issue and question and even me keeping the car an extra 3 daysread more

Great price and fun cars. The staff is super helpful and it was an extremely honest and easy…read moreprocess.

I am pretty sure this business is great to rent from when everything goes smoothly. They have solid…read moreratings across a few rating websites. They were very responsive to my emails when I was setting up our rental for the day our cruise ship was to be in port, and the price and selection of bikes are excellent. We were looking forward to our experience on Cozumel that day. Unfortunately the Coronavirus or COVID19 or whatever you know it as lumbered into our path. The group of over 100 people we were cruising with on MSC decided to postpone the cruise because of the threat of the virus, and we did also, since the main reason we were going was to be with this group. We also heard that MSC was going to cancel the entire cruise, though they didn't in the end. Anyway, I emailed Rent a bike 8 days ahead to let them know our group was canceling the trip. I didn't hear back from them until the scheduled day of the ride when someone called and asked why we weren't there to get our bikes. I told her about my email and the canceled trip, but I don't think she understood between our two accents. (Funnily enough, we were riding our bikes locally when she called!) When I got home I emailed them again, forwarding my previous email, but I still haven't gotten a response. Perhaps that email address only works until the rental is paid for. I suspect I have lost the money I paid. It is partly my fault - hence the three stars - but I can't recommend them in case something goes wrong for you and I will have to find something else for us to do if and when the trip is rescheduled.

Excellent service. They have a good selection of high quality bikes at good prices. They will…read moreinclude tools, helmets, locks or pedals if you need them. We rented a Specialized Roubaix and a Cervelo TT bike for one day. They delivered and picked up the bikes at our hotel. They were very punctual. Their reservation system is practical and easy to use, and they are very responsive via email or WhatsApp. The bikes were in very good shape, just a couple of scratches. The crankset was pristine. Payments are done via PayPal. The island of Cozumel is a great place to ride. There is a 40-mile-long two-lane bike path that goes around the island. The bike path is wide and safe and in pretty good condition. About 30 miles of the path are along the gorgeous Caribbean Sea. There are lots of virgin or slightly developed beaches along the ride where you can stop for a swim. You will also find places to eat or drink water every 5-10 miles. It's a great experience, we'll definitely come back and recommend this trip and Rent a Bike Cozumel to all our friends.

Best bike rentals in Playa Del Carmen! Amazing service and the fairest prices we found. Ian is the…read moreowner and he's the best. Fantastic communication! Ian responded to my WhatsApp inquiry within a few minutes, delivered our bicycles to us and picked them up when we were finished for no extra charge! This is the only bike rental place in playa that offered such quick friendly service and also the only company who offers discounted rates for longer term rentals. 4-7 days is only $35 and it goes down from there if you're looking for more than week. The bikes were comfy beach cruisers with baskets. Super convenient all around. Thanks Ian!! Ps i saw another review on this yelp page saying the business was closed which isn't true at all. I'm glad i double checked :)

Cool Owner , very responsible! Solid bike to get around Playa . Best way to drive around Plata !read more

Garbage. A waste of my effort to even look for this place. Total scam. Avoid like the plague. They…read morewanted to take me on a long walk to another bike shop.

Rented piece of crap Jeep that had 152K miles on it. Seats were ripped, dashboard was lit up like…read morea Christmas tree with all the error codes. ABS not working, check engine light is on, Big red exclamation point flashing, missing knob to control the A/C, traction control light on and not working, the list goes on. Was told that I need to "relax" when I tried to address the number of issues with the rental company. And that all the cars on the island are old and have issues. This is simply a lie. We saw many other newer Jeep rentals through out the day. A bunch of lies and excuses! Trust all the 1 star reviews. They are real....

We wanted electric bikes to help us explore the island on our own but with a little extra power…read more We stopped into Beach Bum and Gris explained how the bikes work (keep pedaling and the charge lasts longer) and helped us choose bikes with the longest battery charges. So we really appreciated Gris's thorough explanation of everything, including how to change gears, and even directions to help us avoid some traffic. She also gave us a number to call in case of problems. We explored the wild side of the island and stopped at several beautiful beaches and restaurants, were easily able to carry our snorkel gear, and didn't have to worry about finding big parking for a car. It was a wonderful day- we are so grateful to Gris and intend to rent from Beach Bum again when we are in town

One of several scam rental locations in Cozumel. Avoid like the plague. It is difficult to find a…read moregood bike rental location in Cozumel

Best way to explore Cozumel ! I mean 15 bucks for all day rental that also includes a helmet, a…read morelock, and snorkel gear !! Philip will make sure you get the right bike for your adventure. Located right by the church on the main square. Trust me, best bike rental.

We used these guys twice. Carlos and Alberto were very attentive, fun, and helpful. They gave us…read morea map and recommended we ride north untll we hit the bike path, where we could ride toward Money Bar, where we found a nice reef. The first day we rode for two hours, but felt rushed. The second day we rented for the day. A few warnings: 1. The electric bikes I have used in the past (Catalina and Carlsbad) required no pedaling, but these bikes do (the electric assist is a huge boost, but you can't be lazy). 2. Be careful. I sliced up the back of my foot. I felt like the guy coming down the stairs in Pet Sematary. 3. The dollar exchange was a rip off, like by 3 pesos per dollar. I'm not going to do a math word problem here, but that seriously cut into my Limon y Sal Frito money. (Get those from the market!)

This tour was a terrible disappointment. We rode north of town about 3.5 miles up hotel road to a…read morebeachside restaurant for lunch and 1.5 hours of during at the beach time. The remainder of the tour consisted of riding 3.5 miles back to town and being taken to a spice store and a tequila store in the town square to be hustled to buy stuff. We were asked if we wanted to spend more time walking around the main square. No thanks--we could have done that on our own time. Trip description included visiting a cenote, a secret lookout of Riviera Maya and WWII airplanes, NONE of which we did. Would never have signed up for what we got instead.

Awesome place to get your bikes while in Tulum! They were friendly and had good prices -read more

They ruined my Christmas! I rented and prepaid for a couple of bikes here, and when I went to pick…read morethem up, the place was closed. Also, they moved from the location they used to be at, which was very inconvenient and deceptive because they don't tell you until you pay for the bikes. Finally, they never answered my texts, emails, or calls. Skip this place altogether!

Unsafe bikes and rude staff, slight altercation with one of the shop workers. Almost had to get the…read morepolice involved. Just be extremely careful when renting due to the strict refund policy.

My family group of 7 adults + 2 babies rented Ebike's from Barbel. The two babies were promptly…read moreprovided with baby seats. The bikes worked perfectly and made our stay in Tulum so much more fun. We could just walk out the door and get anywhere we wanted. We were provided with reliable batteries, chargers and detailed instructions for use. The staff person (and her teenage daughter) were just delightful and provided 5-star service. The trouble shooting tips were exactly what we needed to hear to keep the wheels rolling. And the big baskets on the front were so useful. I would highly recommend Barbel Bikes for EBike snd scooter rental while in Tulum. Perfect in every way!