I am pretty sure this business is great to rent from when everything goes smoothly. They have solid…read moreratings across a few rating websites. They were very responsive to my emails when I was setting up our rental for the day our cruise ship was to be in port, and the price and selection of bikes are excellent. We were looking forward to our experience on Cozumel that day. Unfortunately the Coronavirus or COVID19 or whatever you know it as lumbered into our path. The group of over 100 people we were cruising with on MSC decided to postpone the cruise because of the threat of the virus, and we did also, since the main reason we were going was to be with this group. We also heard that MSC was going to cancel the entire cruise, though they didn't in the end. Anyway, I emailed Rent a bike 8 days ahead to let them know our group was canceling the trip. I didn't hear back from them until the scheduled day of the ride when someone called and asked why we weren't there to get our bikes. I told her about my email and the canceled trip, but I don't think she understood between our two accents. (Funnily enough, we were riding our bikes locally when she called!) When I got home I emailed them again, forwarding my previous email, but I still haven't gotten a response. Perhaps that email address only works until the rental is paid for. I suspect I have lost the money I paid. It is partly my fault - hence the three stars - but I can't recommend them in case something goes wrong for you and I will have to find something else for us to do if and when the trip is rescheduled.

Excellent service. They have a good selection of high quality bikes at good prices. They will…read moreinclude tools, helmets, locks or pedals if you need them. We rented a Specialized Roubaix and a Cervelo TT bike for one day. They delivered and picked up the bikes at our hotel. They were very punctual. Their reservation system is practical and easy to use, and they are very responsive via email or WhatsApp. The bikes were in very good shape, just a couple of scratches. The crankset was pristine. Payments are done via PayPal. The island of Cozumel is a great place to ride. There is a 40-mile-long two-lane bike path that goes around the island. The bike path is wide and safe and in pretty good condition. About 30 miles of the path are along the gorgeous Caribbean Sea. There are lots of virgin or slightly developed beaches along the ride where you can stop for a swim. You will also find places to eat or drink water every 5-10 miles. It's a great experience, we'll definitely come back and recommend this trip and Rent a Bike Cozumel to all our friends.

Best bike rentals in Playa Del Carmen! Amazing service and the fairest prices we found. Ian is the…read moreowner and he's the best. Fantastic communication! Ian responded to my WhatsApp inquiry within a few minutes, delivered our bicycles to us and picked them up when we were finished for no extra charge! This is the only bike rental place in playa that offered such quick friendly service and also the only company who offers discounted rates for longer term rentals. 4-7 days is only $35 and it goes down from there if you're looking for more than week. The bikes were comfy beach cruisers with baskets. Super convenient all around. Thanks Ian!! Ps i saw another review on this yelp page saying the business was closed which isn't true at all. I'm glad i double checked :)

Cool Owner , very responsible! Solid bike to get around Playa . Best way to drive around Plata !read more

Best way to explore Cozumel ! I mean 15 bucks for all day rental that also includes a helmet, a…read morelock, and snorkel gear !! Philip will make sure you get the right bike for your adventure. Located right by the church on the main square. Trust me, best bike rental.

BUYER BEWARE: Do not purchase anything from this company. I purchased a van ride from the Cozumel…read moreairport to our hotel on Oct 3rd and was charged immediately on my credit card. That same afternoon, I received an email, followed by a phone call, from Marcos at Best Buy to let me know that they had to cancel my reservation because they did not have a vehicle available on that day. He assured me that I would receive a full refund within 3 - 5 business days. Tomorrow it will be 2 weeks since that conversation and I have yet to receive any refund. I have spoke to Marcos several times by email, left messages and sent emails to their location several times and have still not received a response. I may have to chalk it up to a complete loss but very disappointed and will be warning everyone that I can. I will update this when and/or if I ever hear back from them.

Not pleased... Marcos was late to our resort for our transfer to the airport! We tried calling the…read morenumber he provided many times with no response at all. When he did show he claimed they were out of vehicles and he used the taxi van that was at the resort. I prepaid Marcos $145 us dollars the van at the resort was $60 us dollars and VERY cramped!!!! I have voiced my opinion loudly to marcos however he has now stopped communication with me. DO NOT USE

Well run and busy shop. They have Nitrox and air, a lot of gear. Great dive masters/instructors…read more They find things big and small! I did 3 days of 2 tank dives and can't wait to go back :) highly recommend

Great experience getting certified. Was recommended by a friend. My instructor was Adrian and he…read morewas fantastic. Very easy to work with.

Following our cruise excursion, my group of six wanted to explore Cozumel. While walking out of the…read morecruise port, we saw someone renting out scooters. Decided to do it as we all love riding. Well, at least the roommate and I do anyways. We ended up negotiating a rate of $50 per scooter (instead of $60) x3. This included gas and 3 hours of time. So we basically had them from 1pm-4pm. I can't recall what the scooters were (maybe Hondas?). They weren't in the best condition, but still ran pretty well. Tucan did provide helmets too, but they were super ill fitted. Mine kept blowing back when we rode, so it wouldn't have provided much protection if anything happened. We actually went quite a way on the scooters. Drove from the cruise port to lunch at La Choza, then off to the beach at Playa Publica, which was on the other side of Cozumel. Just getting to the beach and back was probably about 45 km. We were a few minutes late returning them as we lost one of my cousins, but they were cool about it. They actually kept our cruise card as collateral, so we were glad we didn't have to pay extra. It was only a few minutes anyways. Fun way to explore Cozumel. I just wish we had more time. Make sure to negotiate as you can get a cheaper price!

Fantastic operation. We snorkeled Cielo, Palancar and Columbia. They put us on turtles, spotted…read moreeagle rays and an abundance of other reef fish. Their photographer went out of his way to get great shots of everyone and they turned out great

Absolutely recommend booking a snorkel tour with Chac-Choc we had the best afternoon! Easily the…read morebest money I spent while in Cozumel hands down!! Such a fun crew, beautiful sights, and plenty of cold beers.. if we ever find ourselves in Cozumel again we'll definitely book another trip.

Cannot say enough good things about Playa Scuba. The entire team was incredible. We had very…read moreminimal previous dive experience but wanted to get certified because we loved it so much. Playa made it safe, affordable, and FUN! Aaron, Terry, Kaz, and Klaus were all so awesome. If glee get back this way we will definitely come back and do some dives again. I also recommend diving the cenotes! Unique and incredibly awesome.

I had an amazing experience a couple weeks ago at Playa Scuba Dive Center!! I went down to Playa by…read moremyself and stayed at a super nice and affordable hotel right next to Playa Scuba. It's the perfect location! You can just walk to the beach and also the main street where ALL of the fun stuff happens, like shopping, food, bars, live music, dancing, shopping, everything! I went down to get my PADI open water, and Carolyn was friggen amazing. She was the best instructor I ever could've asked for. I felt so ready, safe and comfortable under the water. I also adored the other staff members and felt like I was instantly family. This is an experience I'll never forget, and I'll 100000% go back to Playa Scuba and dive as soon as I can!