I am pretty sure this business is great to rent from when everything goes smoothly. They have solid…read moreratings across a few rating websites. They were very responsive to my emails when I was setting up our rental for the day our cruise ship was to be in port, and the price and selection of bikes are excellent. We were looking forward to our experience on Cozumel that day. Unfortunately the Coronavirus or COVID19 or whatever you know it as lumbered into our path. The group of over 100 people we were cruising with on MSC decided to postpone the cruise because of the threat of the virus, and we did also, since the main reason we were going was to be with this group. We also heard that MSC was going to cancel the entire cruise, though they didn't in the end. Anyway, I emailed Rent a bike 8 days ahead to let them know our group was canceling the trip. I didn't hear back from them until the scheduled day of the ride when someone called and asked why we weren't there to get our bikes. I told her about my email and the canceled trip, but I don't think she understood between our two accents. (Funnily enough, we were riding our bikes locally when she called!) When I got home I emailed them again, forwarding my previous email, but I still haven't gotten a response. Perhaps that email address only works until the rental is paid for. I suspect I have lost the money I paid. It is partly my fault - hence the three stars - but I can't recommend them in case something goes wrong for you and I will have to find something else for us to do if and when the trip is rescheduled.

Excellent service. They have a good selection of high quality bikes at good prices. They will…read moreinclude tools, helmets, locks or pedals if you need them. We rented a Specialized Roubaix and a Cervelo TT bike for one day. They delivered and picked up the bikes at our hotel. They were very punctual. Their reservation system is practical and easy to use, and they are very responsive via email or WhatsApp. The bikes were in very good shape, just a couple of scratches. The crankset was pristine. Payments are done via PayPal. The island of Cozumel is a great place to ride. There is a 40-mile-long two-lane bike path that goes around the island. The bike path is wide and safe and in pretty good condition. About 30 miles of the path are along the gorgeous Caribbean Sea. There are lots of virgin or slightly developed beaches along the ride where you can stop for a swim. You will also find places to eat or drink water every 5-10 miles. It's a great experience, we'll definitely come back and recommend this trip and Rent a Bike Cozumel to all our friends.

Best bike rentals in Playa Del Carmen! Amazing service and the fairest prices we found. Ian is the…read moreowner and he's the best. Fantastic communication! Ian responded to my WhatsApp inquiry within a few minutes, delivered our bicycles to us and picked them up when we were finished for no extra charge! This is the only bike rental place in playa that offered such quick friendly service and also the only company who offers discounted rates for longer term rentals. 4-7 days is only $35 and it goes down from there if you're looking for more than week. The bikes were comfy beach cruisers with baskets. Super convenient all around. Thanks Ian!! Ps i saw another review on this yelp page saying the business was closed which isn't true at all. I'm glad i double checked :)

Cool Owner , very responsible! Solid bike to get around Playa . Best way to drive around Plata !read more

Fantastic operation. We snorkeled Cielo, Palancar and Columbia. They put us on turtles, spotted…read moreeagle rays and an abundance of other reef fish. Their photographer went out of his way to get great shots of everyone and they turned out great

Absolutely recommend booking a snorkel tour with Chac-Choc we had the best afternoon! Easily the…read morebest money I spent while in Cozumel hands down!! Such a fun crew, beautiful sights, and plenty of cold beers.. if we ever find ourselves in Cozumel again we'll definitely book another trip.

IMO I do not recommend for small children. Fernando and Fernanda (not sure if they were messing…read morewith us with their names) were our guides. They were wonderful! We didn't go crazy fast but it was fun and dirty. Recommendations- expect to get dirty, buy bandana, they provided goggles. Wear clothes you don't care if they get dirty. Wear your bathing suit. Pack your towels in a closed bag. Wear socks and sneakers, pack water shoes for the walk to the cenote is over tree roots and rocks. We would recommend this for those who like this activity. We did the 11:30-2:30 trip. The cenote was chilly yet refreshing.

What a great time! We were picked up promptly at our hotel and driven to the "ranch" where we're…read morewere offered bandanas and goggles and given a lesson on driving the buggy. (It's pronounced Boogie) Don't pass up on the bandanas or goggles. It's dusty, muddy. You will thank me. Chris and Carlos were awesome guides. We drove maybe 15-20 minutes along bumpy dirt roads, peppered with mud puddles, which my driver HAD to maximize with each splash through. The cenotes were amazing. Crystal water, perfect for swimming and diving. Our knowledgeable guides gave us an informative history lesson on the cave system and some Mayan artifacts. We spent 30 minutes there before heading back. Once we got back to our starting point, we were offered showers and a snack. So yea, I suggest you get with these guys for a 3 hour tour.

Great day tell with Oliver as our guide. He's very friendly & knowledgeable. E we hit Tulum ruins…read morewhere he explained Mayan history. We were advised to leave at 8 by Adolofo who sold us the trip. Tulum ruins were empty when we arrived. By the time we left it was getting packed with large tour buses. Next into to cenote for some snorkeling is cool, refreshing fresh water caves. Everyone wears life vests so it is very safe. Again Oliver explained history of cenote use by the Mayan people and how they believe they were formed. In way back to Playa del Carmen, we hit Tropi Taco. Food was muy delicioso as was the choice of juego. Lunch was included in the price as was beer, water, & Gatorade on ice in the van. Overall, great trip with a great guide Oliver

My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area…read more There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return.

If I could have given zero stars I would, but I had to give at least one star. Me and my husband…read morewent to Cozumel and rented a scooter and rode around the island and stopped in San Martin to get bottled water and the gentleman in the beach shack/ tiki hut charged us $119 on our credit card for two bottles of water and the ladies trying to sell their junk in the huts behind the beach shack are rip offs and scammers. Do not buy anything from any of these places. They are all thieves.

TRAVEL MEMORIES…read more Since I first began traveling, I have always preferred the off beaten paths. The blood of an explorer must run through my veins, which makes me sort of an anomaly in my family. NO ONE in my immediate bloodline of cousins, aunts, uncles, parents, grandparents or siblings does any real traveling outside of a hundred miles or so from their homes. While I have yet to visit Europe, Asia, Africa, Australia, New Zealand, the great canyons of the West or Alaska; I have ventured from Niagara Falls to the Panama Canal and Hawaii to St. Thomas. Cozumel, Mexico has been one of our most visited destinations. Since my very first visit, my absolute favorite thing to do is rent a jeep and just drive, stopping wherever the wind blows me. When we first arrived on the island back in 2003, it was our honeymoon, albeit 5 years after we'd gotten married. Everything south of the cruise ship ports back then was pretty undeveloped. The current cruise ship terminals did not exist and all you could see for several miles was thick brush! But drive long enough and suddenly it would give way to cozy pocket beaches and quiet ocean views along the narrow and poorly maintained 2 lane highways. Ahhh, it felt so free to break away from the touristy shops and just roll out like it was my own personal island. Our now 14-year-old was only 2 back then and I'm pretty certain we came home with his brother as a souvenir starting to bake in the oven after that trip. Fast forward to 2008 when we returned to the island with the kids and rented a 4 door soft top Jeep. So many memories from that visit, but one of our favorites was Playa de San Martin. Not so much for the beach as for the cozy little food stand across from it where a guy had a Mexican raccoon known as a coati for a pet. He was so friendly, and even climbed a nearby coconut tree and sliced two open for us to drink. One for the kids and one for us adults with a little rum added for flavor... LOL! It was the first time we ever had fresh coconut milk and to this day my youngest still loves it, although he doesn't quite remember why. On our most recent visit, the highway had become more developed and the touristy crowds had begun to follow our lead and find their way down this awesome Mexican highway, but it is still an enjoyable ride and far less crowded than the areas near the cruise port. The stand where the guy cut open the coconut had been paved over to make this once sleepy 2-lane road into a 4-lane highway. Replacing it is a restaurant by the name of Andale Bar & Grill. I'm happy for the progress, but I miss the little hidden gems that are slowly but surely disappearing. Below are links to view this same area on google maps 6 years apart. Google images of how it was then (street view 2009) - https://www.google.com/maps/@20.3664625,-86.8871167,3a,75y,322.43h,65.25t/data=!3m6!1e1!3m4!1st6fHtdSQJcqf3HLfyOsxiw!2e0!7i13312!8i6656 and how it looks now (street view 2015) - https://www.google.com/maps/@20.3665093,-86.8872736,3a,75y,298.53h,73.94t/data=!3m6!1e1!3m4!1sgwpZmv0EskWvh4DuVnsHag!2e0!7i13312!8i6656 FINAL THOUGHTS If I've had no other impact on yelp, I hope I have encouraged families to spend more time together traveling. Take the off beaten path, get away from the touristy hot spots and find a new tradition. So much awaits you in this world we live and you can gather a basket full of memories if you'll just drive! 2016/61

Probably the most underwhelming snorkeling experience that I have had. This was my first time…read moresnorkeling in a lagoon and I was really excited because the water looked clear and beautiful on land. We came here with a tour guide around 11am in February, and the water was not only cold, but there were not many fish. When there were fish, it was the same type of fish over and over again. Maybe she just didn't take us to the right places, but I didn't see anything that excited me. I probably wouldn't want to come here again to snorkel. There are probably much better places for it!

Super fun experience. On a recent trip to Cancun for a wedding my friends and I decided to book an…read moreexcursion from our hotel and decided upon one that takes you to both a cenote and a laguna for snorkeling. Yal Ku happened to be the lagoon our guide took us to. Didn't get to explore the area too much but theres a parking lot, small changing rooms, bathrooms, and a small restaurant. Several other groups were there trying to snorkel at the same but it wasn't overly crowded. We first went and got our supplies...lifevests, goggles and fitted them. Once everyone was fitted we jumped into the water and were instructed to go to a certain area of the lagoon. Some areas had slightly poor visibility--I mean, it is a lagoon, can't expect too much. Some cool things I saw included this huge school of sardines swimming right next to me and some rainbow colored fish in another area. Almost didn't want to leave the water because I was so excited to explore. Made me want to book a snorkeling trip to an island asap... Anyway, when you do come out to the parking area, you might run into the ice cream man with those pinwheel crackers~get some!

My husband booked Carey tours for swimming with the whale sharks before our vacation in Riviera…read moreMaya. We got picked up on time from our resort, got to the boat and was served a little breakfast before we headed out. It was a rough day on the ocean (choppy), but an amazing day. We were supposed get two jumps in with the whale sharks. It was our lucky day! First we swam with a whale shark, then we got to swim with a Manta Ray! So great! Then they let us do another whale shark jump. In our group, my husband and I were the only ones who got to swim with the Manta Ray. They don't see them that often. After our jumps, they took us to isla mujeras for fresh ceviche prepared by the captain. We got to hang out in the Caribbean blue water. This was such a great experience!

We booked a Cenote tour with this company as an activity for a bachelorette party. The prices vary…read morebased on the group size. We ended up paying $125/person before tip. Our tour guide picked us up from our place of residence and we visited 3 different cenotes. The first one was a popular one called Gran Cenote which was beautiful! Our tour guide (I wish I remembered her name!!) was very nice and so much fun! She was engaging, knowledgeable, patient, and very accommodating. The second Cenote was tak-bi-ha. This was a cave with bats in it! The third cenote was a completely open one called Xunan ha. It was really fun to explore these different cenotes. They also provided snorkeling gear and we were able to snorkel in each of the cenotes. It was nice to have our guide guide us through the closed/dark areas of the cenotes with lighting. In the middle of the day we also had lunch at a local place. The food here was just ok and very greasy. Also several people in our group got sick later that day so not sure if there was an issue with the food or how clean the water was at the lunch spot...would be careful especially with drinking water here. Other than that we had an amazing time. I'm sure it would've been cheaper to go to these cenotes on our own but it was worth it to have this tour group organize everything for us, provide transportation, etc. Plus both our driver and your guide were amazing and made the day even more fun!