I have been here three times for three different therapies. The therapist's have all been…read morewonderful. They care about what is best for you (the patient). I am currently working with Tim. I have improved in a short time. UNMH always gives you the best care.

I appreciate the honesty and professionalism of the staff that I interacted with at UNM Hospital…read moreOutpatient Rehabilitation. I was referred to this location by my primary care who thought I could benefit from the staff here. I was taken care of by Jack (DPT) and Holly (PTA) and I really appreciated their professionalism, their genuine interest in helping you get better in the areas you needed help...and simply their honesty and kindness to understand some of the issues I faced. I spent probably 1.5 months with the staff here doing some exercises at the location + take home exercises on my own as well and thought they were, for once, not too bad for a couch potato like me. But like I said, what I appreciated more was that they listened. I raised potential concerns that I had and talked about one specific symptom on one of my follow up appointments that seemed like it wouldn't so much be physical but may be a bit more neurology related and they honestly told me their capabilities and their thought on potential next steps that I might need to explore (since it might not be something that physical therapy that they could help with). Thank you for your help and honesty. If I ever had any physical therapy/rehabilitation needs, I would wholeheartedly be happy to take a visit at this place again!

It probably is as good as it gets…read more I recently stayed 15 days after brain surgery to remove a tumor. The therapists were all excellent (save one who made me nervous and uncomfortable). When I couldn't see well enough to read, one of them just brought me a pair of reading glasses. That's what they are like, encouraging, competent, caring. The nurses, and other staff, were also excellent. I did not see very much of the doctor, but I'm not sure what the doctor does exactly, except perhaps oversight in ways the patients do not see. Most of these places have shared rooms. This is really the worst part in my opinion, because it's so loud, families and staff coming and going at all hours, and you're often being woken up. Having a TV on with patients that have brain injuries is a nightmare, it feels like it's drilling right into your skull. it's But as a shared room, I think a big effort was put in to make it as separate as possible, and it's large and pleasant. My roommate went code blue in the middle of the night, and I don't know what happened to her. I had two ER visits at UNM myself when I was there, they are near to each other and somehow related, they were suggested to me by UNM after I had my surgery there. I don't think this is par for the course though, we were in the brain injury unit. I would have stayed longer if I could, perhaps until I was off some of the more difficult prescriptions. Having three and a half hours of therapy, and structured care was a godsend after the surgery, when I couldn't think clearly. The billing department may need a little help. I just got a letter saying they disallowed the whole amount (59K, !!!!!) because the wrong billing code was used. So I have to work that out. I thought the food was okay. I have lower expectations, and maybe more appreciation, for Lovelace, since my mother stayed about a month at Kindred last year. My mother couldn't wait to leave Kindred, so that's about the measure of the difference.

Dr. Dickie is a pill pusher. My brother is there recovering from a TBI, after being there for 30…read moredays he has become depressed due to minimal socialization. The doctor was pushing anti-depressants when he knows our end goal is to have him off medication. My mom is the power of attorney and told the doctor absolutely not to the medication he was pushing on my brother. After my mom left, he went back into the room to convince my brother to get on a low dose. Disgusting!! All they want is money by putting you on medication that creates more side effects for more money. I will definitely be reporting this doctor and do not reccommend this place. After 30 days of being there my brother has had very little improvements.

Domechi is great !!…read more He really knows what he's doing with massage techniques . definitely recommend!!

Maggie was my wife's OT therapist after her operation. The first session she took measurements…read more The second session was cancelled; the office called us only 20 minutes before the appointment to let us know. We were in the car driving because we live 40+ minutes away. The remaining appointments were silently cancelled shortly after. The office did not bother to call us, we called them before our scheduled appointment to verify. No one answered so we left a message. Our call was not returned. We called another location that didn't offer OT, and they are the ones that told us all our appointments had been cancelled. Without commenting on Maggie's competency, we find the treatment we were given by the front office utterly unacceptable.

It seems like with places like this, your experience is almost entirely determined by the quality…read moreof the staff members that handle your particular child. We've been to a few places around town (Chatterbox, Indigo), and each of them, including this one, has pretty typical management. This means some decisions they make are frustrating and other aspects run smoothly. We had a wonderful therapist at Indigo who unfortunately quit. The management only gave us one weeks' notice despite having like a month's foresight, and we were left without a therapist, which is why we tried Climbing Tree. The speech therapist we were assigned here, Sarah, is dedicated, devoted, and serious about helping her patients improve. And for this experience (going on for half a year now), we're giving this place 5 stars. But be aware your mileage may vary greatly, and it is always worth exploring all your options.

Two-Star Rating because I devoted my valuable time volunteering here for nothing and need to give a…read moreheads up to prospective volunteers....DO not waste your time! For nearly a month I drove 18-miles one way, to basically clean the office, top to bottom including the bathroom. I was there to gain experience in the field of Occupational Therapy so that I might know that this is indeed the field for me. Schools require service in the field and it's become harder to get this exposure coupled with intense competition. As a result Climbing Tree Therapy Clinic has become one of many such private clinics that uses people, hard-working students trying to do the right thing, as nothing more than salary-free housemaids. Unlike the big hospitals where I had over 130hrs volunteering in the field of PT, with a set schedule of therapists you help out and shadow, There was absolutely no structure here. In addition no background checks, no communicable disease tests or vaccinations as does most places to protect clientele (e.g., TB testing and criminal record check) considering they work primarily with children this is concerning and yet my suggestions fell on the deaf ears of the administration head. I would often show up an hr earlier than the staff with nothing to do, so I would read various books on OT. Then when staff would show up, I would hear 2nd and 3rd hand that I wasn't busy enough?!?! This place desperately needs some training on how to best use folks valuable time so that it's a positive experience all around. I just couldn't believe how badly I was treated and I was "Giving" my time, that's what a volunteer is and should be appreciated not told to go scrub a toilet because there is no proper management.

Dogwood therapy is a hidden gem. It's a wonderful summer camp for children, but doubles as a dog…read moretraining facility and offers Occupational Therapy for people. My children said it's the first camp they have attended where they didn't feel nervous, thanks to the loving instruction from the wonderful assistants and therapy dogs. This camp is perfect for anyone tired of regular summer camps or children in need of therapy services. The dog breeds they have are not aggressive breeds, though you can bring your dog/puppy in for formal training. There were a handful of fluffy lab puppies the week my children attended. What a great idea! The facility is well designed and safe for children and dogs. Melissa Winkle, the owner, is very difficult to contact and numerous days pass before she returns a call. However, she does call back and answers all questions satisfactorily.

I just attended a workshop and a summer camp that Melissa Winkle put on at Dogwood Therapy. As an…read moreOT practitioner who wants to work with my dog in animal assisted therapy she provided a wealth of information and hands on learning during the 6 days I spent there with my dog Winston. During the workshop portion, I enjoyed her informative & interactive teaching style as well as the intimate group (8 people) setting. She presented the core info but incorporated the needs of the group of attendees as well. Being able to participate in the summer camp that she put on was an extra special treat. Most of the attendees had already been trained to work with the dogs and they were eager to help anyone who needed it. Since Winston was a newbie the campers seemed to enjoy the challenge of teaching him new tricks. I was impressed with Melissa's ability to create a safe and fun place for the animals and the campers to enjoy each other and how organized she was. Melissa personally took the time to work on one with me and was very generous with her vast experience/knowledge of handling, dog behavior and incorporating all of that into therapy. I'm so glad I went!

Both Violet and Emily have been amazing. I highly recommend coming here for PT if you have a…read morechoice. They've worked with my mobility level without making me feel ashamed or agonized. I've never hurt worse after leaving like I have with past PT places.

I enjoyed working with my PT but had tons of issues with the billing office where they sent me to…read morecollections for $30 without any notification (they say that they sent letters to my house but I never got these). I find it insane that no one picked up the phone to call me or discuss the payment. I paid all of my estimated copayments and had no idea that I would owe more. They said they would have called me if I were still an active patient, but because I wasn't, they just sent two letters and then sent me to collections! So be careful!!

Staff was professional and friendly. They delivered on what they promised. My husband was…read moretransferred to Encompass after hip surgery and with a broken neck and broken back. I watched as they were able to take him from being bedridden to walking 35 steps. Ultimately a stroke ended his rehab experience and I brought him home. I highly recommend Encompass for anyone in need of their services.

For now I give it two stars. My step father is there and clearly cannot communicate well. The case…read moreworker or manager came to me and said there can only be one person who can call to get updates. She was a little rude the way she comes across. Not sure if it was a bad day, but she ought to be more considerate to those who are not used to their loved one in a facility such as this. Well, his home caretaker would be one who should get information , his wife would be another and his son. Why do we have to narrow it down to one person? I had to choose his home caretaker but his wife should be able to call to get updates. This is a stupid rule. It should be anyone the patient decides. She also spoke to my step father like he was a little kid. I also noticed he is near the nurse station and whoever sits there (the case worker/manager do, I might add) is loud along with the others that go and congregate. They ought to be mindful that people need peace and quiet to heal. Seems like just this one person is the problem. Everyone else seems respectful. I can't speak to the quality of care or the type of care he is receiving yet so I will update this review.

My daughter has been coming to Functional Playground for occupational therapy and we absolutely…read morelove it here. Jillian has been amazing with her and has built such a sweet relationship with her. My daughter even tells me she loves her therapist which is the cutest thing ever. We've been to other therapy centers in the past and this place is by far the best. It's clean, welcoming, caring, and the staff really know what they're doing. You can tell they truly care about the kids and families. And they have a new location woth a big cool new gym!!! I highly recommend them.

Amazing therapists and great clinic area. Accommodating to my child's needs and settingread more

I have had a hard time with the office staff. You have to call every 2 hours and nag them to get…read moreanything done. They have no sense of urgency, falling back on their policy of 2 business days. In the mental health arena someone could be dead by then. Rxs are not filled unless you ask the office staff to send them to the pharmacy, even tho in your appointment with the doctor, the doctor tells you the scripts are renewed for three months. And again when you contact the main line your voice-mail may or may not be handled in 2 business days. I contacted them months in advance for paperwork to apply for disability. After 2 phone calls and 2 emails and a hard tongue lashing, the paperwork was FINALLY ready 24 hours before the deadline. That means it took them 2 months and 2 weeks to write a 10 minute report. The doctor apologized letting me know the request I made was only just given to her. It sat in their email for over 2 months. I remain a patient as my therapist and Dr do good work. It's a shame they are saddled with a horrendous practice manager and staff. I would not recommend this place if your needs require paperwork, or you yourself can't advocate for the work to be done. Otherwise your meds will never be on time.

Don't bother trying to get help here if you don't have the exact technology they need you to have…read more I just had them tell me they won't help me because I can't do a video visit. They won't care if you're in crisis, they won't care if you've been waiting for months, if you can't get their video link to work, they will cut you loose without a thought about your mental health.