I had seen a Tahoe online that I wanted at Space City. Granted this is a Toyota dealership but the…read moreTahoe had everything I was looking for. I went in on Tuesday afternoon and the salesperson went with me on a test drive, didn't pressure me, which was nice but also didn't respond to my later calls for information. I was disappointed but went back in on Thursday because I wanted the Tahoe. Isreal and his team gave me another test drive, told me new things I didn't know about the Tahoe and made me feel like a valued client. Lucas was my finance manager and was straight forward in what he could provide for my needs. I bought the Tahoe and warranty package. Update: I called Isreal last week to let him know one of the license plate screws in the back had fallen out and the plate fell and put some light scratches on the plate (it was not gouged). I went in today and they buffed out the scratches and Isreal put new screws in. I had some concerns about the sunroof rattling and he let me know that my Tahoe was still under warranty with Chevy which was reassuring. Customer service after the initial purchase is impressive in my book! I upgraded my review to a 5 star.

BUYER BEWARE -- Space City Toyota…read more After a car fire that left my son and daugher-in-law's car a total loss, they found themselves in an unexpected and sudden search for a car. They purchased a 2020 Hyundai Kona Ultimate from Space City Toyota on August 15, 2026. The advertised price was $16,279, and the salesman, Matthew, agreed to an $18,400 out-the-door price including tax, title, license, and dealer fees. Buyer beware: that is not what the paperwork shows. Once the transaction reached finance, Reece told my son the price had to increase because the sales tax had been calculated incorrectly. After extensively reviewing the documents provided by the dealership, we found a mess of inconsistent numbers that simply do not reconcile. Most concerning, a vehicle price was NOT listed on my son's paperwork; but on subsequent paperwork emailed to him after the completion of the sale, the vehicle price shown is $17,448.34--not the agreed-upon and advertised $16,279. We repeatedly asked the Finance Director, Mr. Roel Guerra why the price had jumped despite a clear refusal of all add-ons or warranties. Instead of addressing the obvious difference in the vehicle price, he identified other supposed errors--first $97, then $534--without providing a clear accounting of how those figures were calculated. My son was told the dealership would reimburse him those fees. That has not yet happened. Buyer beware: when you ask a simple question and repeatedly get answers that don't address the question, pay attention. Our review of the paperwork also indicates that 6.5% Texas sales tax appears to have been charged and then the 10.75% Louisiana sales tax added without removing the original tax, potentially resulting in approximately $1,295.05 in excess charges. If that interpretation is correct, this is not a rounding error. It is a serious financial discrepancy. This discrepancy is what my son has repeatedly asked Mr. Guerra and Mr. Saxon (General Manager) to explain. He has been ignored. And the finance department didn't stop there. My son arrived pre-approved by his bank at 9%, yet Reece arranged financing through Capital One at 11.99% and told him there was nothing he could do about it. For a first-time buyer who trusted the dealership to handle the transaction properly, that should have been a giant red flag. Buyer beware: "I can't fix the mistake" is not an acceptable answer from the person responsible for your financing. He didn't even bother complaining about Mr. Meyer's incompetent handling of the financing terms to the dealership. My son simply would like to be refunded the portion of the transaction that looks distinctly like double taxation. We have filed complaints with the Texas Attorney General's Office and Louisiana Attorney General's Office, with complaints to the Texas OCCC, CFPB and BBB to follow. The bottom line is simple: check every number before you sign anything at this dealership. Don't assume the paperwork is correct. Don't assume the finance department has your best interests in mind. And don't let a polished explanation distract you from numbers that don't add up. Better yet: GO SOMEWHERE ELSE.

Went to get an appraisal on my old car. Their appraiser and front office staff were both…read moreprofessional and efficient. Within 30 minutes of arrival on a Saturday afternoon, we received a written offer to buy our 2006 Lexus for $1600 more than what the Lexus dealer had offered us for a trade-in. This location only buys cars. They don't carry sales inventory here.

Best Car buying experience hands down. Tip: called before hand and connect with a sales associate…read more You can have the cars you would like to test drive pulled from the warehouse before your arrival. Also, make sure you have your trade in appraised before hand. You can log on to Vroom and have a quote sent to you. If you want p negotiate the price of your trade in you need to have a separate appraisal from CarMax or Auto Nation. They will match appraisals from like car dealers, not the average car dealer because their quotes are volatile. Juan was great! Give him a call.

Had a great experience with Osiris at Texan Dodge! He made the whole process easy and stress-free…read moreand helped me get into my 2026 Ram 3500 Lone Star. Very professional, helpful, and easy to work with. Highly recommend asking for Osiris if you're looking for a new truck!

Horrible service department. Has had my car for a week and I still don't have it back. No updates…read more Nothing. They lie. First it was the car was gonna be ready this day then another day... and I have to go all weekend without the car

If you value your money, take your business elsewhere. Sold me a defective vehicle that had an…read moreissue that existed and, according to them, was "repaired", when in reality, the issue was masked long enough for them to sell the vehicle. 6 months and $2,000 in repairs later, the vehicle is still unusable and I am still making payments on the vehicle. Contacted them and they said there was nothing they could do. If you want quality vehicles, save yourself the headache and financial loss and go to a place where they are honest about the quality of the vehicles they are selling. Trust me. $16,000 is an expensive mistake to make. Edit: looking at the reviews, they are all 6 plus years old. How times have changed.

Victor & David helped me out a lot today. They were extremely helpful and very well educated. 10/10…read morerecommend!

I had a great experience working with Myles. He was friendly, knowledgeable, and took the time to…read moreanswer all of my questions without making me feel pressured. He made the entire process smooth and easy, and I truly appreciated his professionalism and excellent customer service. I would definitely recommend working with him.

Very rude and unprofessional staff. They tried to make me pay for a repair that should have been…read morecovered under the warranty. It felt like nothing more than a money grab. I will never go back to Parkway Kia in Kingwood and would not recommend them to anyone. Save yourself the time and frustration. On the other hand, Cowboy Kia was professional and immediately offered to resolve the same issue under warranty with no upfront cost or unnecessary charges. The difference in customer service was night and day. Beware of Parkway Kia Kingwood if you expect them to honor your warranty.

Robbins Chevrolet changed my oil and cabin filter this morning. From the time I entered. I was met…read morewith friendly, attentive service personnel and at the desk I was greeted with cuortesy and a smile. I was in and out in very short time. Service can't get better than this! Thank you Robbins Chevrolet personnel for showing what Quality Service can be like in this Great Country called America!

Made an oil change appointment with Austin in the Quick Service department. Arrived and was told by…read moreAustin it would be a 2 hour wait... why make an appointment? Why even go there. Talk about mismanagement. I could pull up to any oil service place and be out on 15 minutes, 20 minutes max. Won't ever go for an oil change there again. BTW..Rosie always treated me good but come on. Y'all should be embarrassed

THEY SCAM PEOPLE!!…read more We took my car in here to get a tune up. They called to tell us that my spark plugs are seized and I had coolant leak going into the engine head which can cause corrosion inside and messed up my engine head. Keep in mind my car was up-kept in all maintenance and my check engine light just came on, so this was odd. I've had no signs my car was not running properly They said I need a whole new engine and quoted us $14,000! Then offer to buy my car for only $5000 and try to get us to buy a new car from them. I try to look at all options, I was pretty upset and confused on how this happened. They basically told me my car can blow up anytime. While we looked into buying another car, they dare ask me " do you need to sell that car?" Like you want me to buy a new car and keep making payments on the one you just told me would blow up on me and my kids anytime? I just had a newborn that's not even a week old. Which they knew and still tried to scam us. I could not afford to pay for a new engine or really buy a new car. Finally, we decide to take my car to another maintenance shop and tell them what was told to us by ford. The owner of this shop was very confused and said that doesn't make any sense. He takes a look at my car and was able to switch out my spark plugs, coil packs, and topped off my coolent. ALL IN A DAY! Nothing was wrong with my engine like Ford told us. They were trying to scam us out of $14000! Or possibly even more if they would gotten the sale on us for new car plus causing me to be $10000 upside down on my payments because they wanted to buy my car for only $5000. (Which apparently would blow up anytime") probably to turn around and sell it for so much more. To do this to people is absolutely insane and disgusting. You saw a person who just had a baby and tried to exploit them. Do not go here for anything.

Makenzy in service has become my go to as she always takes great care of me and my Bronco Badlands…read more Top communication and service compared to other dealerships I've dealt with.

I had a very negative experience with the manager during negotiations. Rather than keeping things…read moreprofessional, they wrote a large, passive-aggressive message across the paperwork while we were still discussing numbers. It came across as dismissive and borderline confrontational, instead of someone trying to earn my business. That kind of behavior is completely unprofessional and made me decide to walk away. I would not recommend this dealership based on how negotiations were handled.

I called them about warranty information regarding the work they did, as they had my car for almost…read moresix weeks while they performed the work. They kept telling me they couldn't find that my car had been there. I'm experiencing the same issue that they fixed, and it's been 10 months. I asked if their work was under warranty, and he told me no. I started asking more questions about the work that was done, and they just hung up on me.

I am leaving this review to share my recent experience with the service department at Group 1 Honda…read moreof Kingwood. I recently brought my vehicle in for service and presented a service coupon that had been mailed to me by the dealership in April. Since I don't always need maintenance the moment coupons are sent, I've never had an issue in the past using one a few months later. When I arrived, I noticed the dealership had changed ownership/name since the coupon was issued. My service advisor, Juan, told me he could not accept the coupon because if he did, the discount would come out of his paycheck. He spoke with his manager, Keisha, who confirmed that this was their policy. Whether this is the dealership's policy or not, I found it very disappointing. Customers should not be placed in the middle of a situation where employees feel they have to choose between helping the customer and protecting their own pay. That reflects poorly on management. Unfortunately, this is not my first disappointing experience with the service department. I have continued to use this dealership over the years simply because it is conveniently located near my job. However, I have consistently experienced poor customer service from the service advisors, and there seems to be a constant turnover of service technicians. That leads me to believe the issue is more about management than the employees themselves. For those reasons, I can no longer recommend this dealership's service department. I will be taking my vehicle elsewhere for future maintenance and repairs. I hope management takes these concerns seriously and makes the changes necessary to improve the customer experience.

This review is not for the sales dealership- its for their SERVICE DEPARTMENT…read more Dealership is unrecommendable esp the people in financing.. just horrible personalities and workers.. BUT not the service department cause they are stellar. Everyone seems great but Carlo Balite is awesome, been my service Rep for years. Transparent and honest, he will never push or sell anything thats not even essential. Courteous and respectful of your decisions but will always address concerns and at times will always find you any coupons or discounts that you can avail of esp when the service will be a lil high. Overall this employee and department is a gem.