I'm going to preface this with the fact that i'm a VERY difficult consumer to deal with when it…read morecomes to purchasing cars. Baytown nissan was spot on through the entire process of buying my truck. They gave me a great deal, and absolutely have gone well above and beyond what could be expected of customer service from a car dealership. When I picked up my truck, it had been door ding from being offloaded from the delivery truck. not only are they fixing it, they're bringing me a rental car to my office as to not inconvenience me while they do the repair. Tyler and Justin are fantastic. Don't hesitate to purchase a car from these guys. They did everything right, and they didn't try to screw me like other nissan dealerships in the area.

Drove an hour to see a truck, but they lied about there inventory. Really disappointing...read more

Absolutely incredible experience. They had everything ready to go and I love my new car! Alex is…read moreamazing!

Terrible Bought a car with 1200 miles after 3 months issues…read morestarted, the check engine light kept coming on, battery needed to be changed, on top of software issues

I found the service as well as their customer relation skills to be subpar at best and terrible at…read moretheir worst. One of the guys working there was too busy being loud and obnoxious to help us and when we finally were greeted, it was lukewarm and sounded irritated. No thanks. I'll spend elsewhere.

Stay away... The…read morecustomer service was awful. The management was shockingly rude. Instead of helping or addressing concerns, they acted dismissive and arrogant, as if they were doing me a favor by selling me a car, this was one of the most uncomfortable car-buying experiences I've ever had. I strongly recommend avoiding this dealership.

I'm really displeased with the service. We have been bringing our Fords in for years for oil…read morechanges. We always do their special "Works" package. We checked the website as we always do that it was active and it was. When we went in, Aaron S. helped us. We told him what we wanted, he said sure and tried to upsell us on some other things (this doesn't bother me, I get this is job) and we left. When we came to pick the truck up, THAT is when he notified us that the oil prices has changed and they no longer offered a Works package even though it was listed on their website. Our $49 oil changed went to $106. We also paid more the extra quart of oil. Which I get and is totally fine. A basic oil change and the multi point inspection was literally him pointing a video at my truck and said "It looks good" What a joke. I have told everyone about them for oil changes for years because how could you pass up a $49.99 oil change? I get prices have likely went up. I would've paid more. Maybe not $106 worth. But it was the shady practice that Aaron did. He didn't apologize and say "Oh, hey, sorry, I didn't know." He figured we knew. He then said "Yeah I guess we should update the website but we won't honor it." Only giving two stars because the oil change was fast and so far our vehicle is still running.

If I could give this dealership zero stars I would so I gotta click one…read more I'm from California, brought my truck in to check it in for service for all day today. It's having engine power problems. The service advisor I had to tell three times that I have not had a tuneup in 60,000 miles and I need help with the engine because I'm losing power so we are off to a really not so good start Then I get to the service desk and he tells me to run a diagnostics. It'll take 2 to 3 days! Are you kidding me! So I left! By the way, you look at their service bay doors. It looks like a family own autobody shop. There's four doors one car up on the rack and no tools that you can hear. Nobody moving around fast to take care of vehicles! I totally understand now why it would take 2 to 3 days to plug my vehicle into a diagnostic machine and read it in about 10 minutes to tell you what's wrong with it they don't have enough people! Anyway, I'll go to another Ford dealership or a private mechanic. I can only imagine that I'd be charged $1.2 million for the service as well so no thank you! Get your act together Baytown Ford. I thought dealerships PRIDED themselves on service and that's where you made your money, well I really know now where you're gonna make your money! ON ME AND I'm going to PAY TOO MUCH AND MY VEHICLE IS GONNA BE IN THERE FOR THREE DAYS - NO THANKS! OK, I gave him one star just for showing up to work today!

It's the most dishonest and disgusting thing this car dealership Bayway KIA could do to someone…read more When a customer like me comes to your car shop for recall services, and the car dealership that you bought your car from has their mechanics intentionally disconnect parts in your car only to try an cause issues and up charge you for a problem that was never a problem to begin with. It's unprofessional. I'm extremely pissed off from your services, trying to rob me out of my money only for your gain. I definitely won't be returning for any services in the near future. Horrible and such a shame that people have to do this to their own customers. Im telling you my experience, but go at your own risk

I have NEVER had a good experience at this Kia for the service department. It's the closest one to…read moreme and I'm going to start commuting to where I bought my car initially (Kingwood Kia) just because they do not have it together. They can never find my information regarding my oil changes that are included on my account. The manager is not above and beyond and seemed bothered when I needed him to help. I called Kingwood Kia for assistance and they ended up calling Baytown Kia's manager to get it squared away. Very frustrating but rather go where I'm valued.

I would of given this place a 5 if it wasn't for them putting a lien on my car!!!!! The agreement…read morewas that I pay off the car in two months and the title would be in the mail. Well about 7 years later here I am trying to transfer the title to my boyfriend, but I still don't have a title. When I first got the car I kept telling them I never got it and they kept telling me to look in the mail. This car has been paid off for 7 years and I never had the title, but I never filed for a lost title because I never needed it until now. I called the Houston Regional title office to see how to file for a lost title. They told me it would only be 5 dollars to get a new one, if it wasn't for a lien Elliott Motor's still has on it from 7 YEARS AGO!!!! What the what?!?!?!? The Houston Regional office said that the title wasn't sent to me it was sent to them, and also that Elliott Motors would have to release the Lien with documentation. When I called up there they acted incompetent. I sent a nasty message over the internet to them threatening bad reviews if my title wasn't released immediately. So that is what I am doing now, until they give me my title this review and others will be here!!!!

From the owner: Elliott Motor Co Provides Auto - Sales, Truck Sales, Automotive Service, Auto - Rental, Internet…read moreVehicle Sales, Chevrolet Dealers, GMC Dealers, Used Car Dealers Services to the Baytown TX Area.

Beware!! I purchased a truck from this location in January of 2023, and to this day it has been…read morenothing but headaches. Within a few days after purchasing the truck a check engine light came on and needed the turbo actuator replaced, then to find out the wiring within both the engine and body wiring harness are completely corroded and needs to be replaced. After deep diving it seems the truck was a victim of major water damage and was never disclosed. The amount of money that has been spent so far on parts only and for it not to be completely reliable, I could have purchased the truck twice over. Save yourself tons of money and avoid this place.

Didn't even buy a car from here. I was READY to buy CASH IN HAND. I had spoken with the owner about…read morea corvette I would like to come purchase. Upon arrival, I was informed that the car was not for sale and could not be sold due to having too many issues. None of this was discussed up front. I immediately left upon them trying to say I was inquiring about another vehicle, when I have pictures and conversations proving our discussion! Shady at best, would NOT recommend.

Do not do business here. I've purchased 3 over the years here and will never return. The general…read moremanager does not return communication if there is an issue. This is supposed to be the face of the building, yet she hides. The service department misplaced an item from my vehicle, but to cover their tracks, thensaid it was a mistake that they checked off on the item during an inspection. Basically, because they can't figure out a discrepancy, they will say I'm a liar, and it never existed. They just stole from a customer and can't answer for it, so blame the victim. Trash.

Slade did an amazing job helping us buy our 2025 Jeep Wrangler Sport! When we got to the lot, they…read moredidn't have exactly what I wanted, but Slade made sure we didn't leave empty-handed--he sent us home in a loaner Jeep and had the one I wanted delivered right to us a couple of days later. It arrived in perfect condition, and I seriously love it. The whole process was smooth, and Slade made it easy and stress-free. Highly recommend!