I was in the market for a new vehicle and everyone who knows me, knows I hate to shop for cars…read more It's mainly due to the long waiting and the lies told by car dealers. I had just driven from work from South Houston, to LaMarque to pick my father up and headed to the Ford Moter dealership in Rosenberg to look at a car I wanted. Apparently they are the king of liars and I ended up waisting time, energy and GAS! I didn't even end up getting out of my car after I found out I was lied to. As we drove off my father remembered the gentleman who sold him his car a few years back and said that Mr. Fiaz was honest and a hard working dealer at Baytown Hyundai. So he called him over the phone and he quickly called back stating he could help. When I got there he set me up with Kimberly Woodburn who was very nice and professional. She explained and answered all of our questions. Mr. Fiaz got me in the exact car I wanted (2020 Hyundai Sonata SEL) and I walked out of there happy. They even stayed late to help a since I ended up getting there at 8p and they closed at 9p. Total experience was the best I've ever had. Baytown Hyundai will definitely get my business again and great references from me!

Do not do business with Adrian in sales!!! Can't miss him maybe 5 foot 1, he will promise you great…read morethings then once he gets his sale he will throw you under the bus and treat you like garbage. Make this right Adrian! Saying it again

I'm going to preface this with the fact that i'm a VERY difficult consumer to deal with when it…read morecomes to purchasing cars. Baytown nissan was spot on through the entire process of buying my truck. They gave me a great deal, and absolutely have gone well above and beyond what could be expected of customer service from a car dealership. When I picked up my truck, it had been door ding from being offloaded from the delivery truck. not only are they fixing it, they're bringing me a rental car to my office as to not inconvenience me while they do the repair. Tyler and Justin are fantastic. Don't hesitate to purchase a car from these guys. They did everything right, and they didn't try to screw me like other nissan dealerships in the area.

Drove an hour to see a truck, but they lied about there inventory. Really disappointing...read more

Wonderful customer service! Ezequiel was very helpful and professional during our sales…read moretransaction. He's honest and very knowledgeable. Thank You. When our vehicle needed service it was easy to set up an appointment. Great service! The employees at this location are very helpful, friendly and eager to assist you. Overall, this dealership has done a great job. Thank you. We will continue to recommend this dealership to our family and friends.

Terrible Bought a car with 1200 miles after 3 months issues…read morestarted, the check engine light kept coming on, battery needed to be changed, on top of software issues

We bought a hybrid CR-V from Liz and it was a very fast and easy experience. We saw they had some…read morelast year models left at a good price. I was a little hesitant because other reviews warned of them changing the price. I asked for an itemized quoted before going in and without question that was the price we walked out with. Great deal on the car, worth the drive out of the city. They had a lot more inventory than other dealerships we looked at and were able to get the touring trim that we wanted.

On July 7th we bought a vehicle from Community Honda in Baytown, Tx. We paid cash and had images…read moregetting our information entered through their sales and finance department regarding the registration and title. I felt there were going to be problems and told our salesman, Mario the same. Sure enough, as the days and weeks dragged on no registration came and no title was in the mail. I called the dealership multiple times asking for information about the paperwork for the registration and title. I was always told everything was fine and how this sometimes takes weeks or months. I was told they would check on my paperwork and call me back but that never happened. Note, just data after the sale, they called multiple times wanting their survey completed, so I know they had our correct number. After a month, on August 7th, I called Tx DOT and doubt that no paperwork had been submitted yet inspite of being a month after the cash sale. Again I called and I spoke to one of the two sales managers, and was assured everything was submitted properly. I told him the State of Texas was saying otherwise. He said he would check and call me back. I received no call back, but I did get a text saying that the dealership had resubmitted the paperwork. I responded with a query, asking if there was an error on the original filing or if it wasn't filed at all. I got no response. Finally, on Friday evening, August 21st, my wife got a text saying the registration was in. We went on the earliest weekday, Monday the 24th and got the registration. While there, I spoke to the other sales manager and the salesman and expressed my disappointment at how we were treated. I explained that the misfiling of the paperwork was one thing, but I could have accepted that if they had just been honest about it and kept me in the loop so I wouldn't have to worry. However, they still refused to tell me what had happened and just said that my temporary tag was good for 60 days, in spite of my repeated statements explaining that wasn't the point. Again, I advised them that the point was my concerns being dismissed multiple times and, ultimately, the concerns were valid since they had indeed failed to properly file the necessary registration and title paperwork in a timely manner. I even expressed concern that, if their service department was equally unresponsive about such matters, I would have difficulty trusting them to work on the vehicle. They simply shrugged and ignored those concerns as well, even as I pointed out the inconvenience of having to go to a different, further dealership for service. They did wash the vehicle and fill the tank, and acted as if this was recompense for this issue, except this was promised at the point of sale back in July. (I still almost refused.) Their lack of concern for a serious issue in their office was bad enough. However, their repeated dismissal of the issue even when I called and told them something was wrong, shows a decided lack of customer service once the 'check clears'. I wish I had waited for the deal to be complete before competing their survey. More than that, I wish they were more concerned for actual customer service after the sale than getting said survey as quickly as possible after the deal is signed.

If I could give this dealership zero stars I would so I gotta click one…read more I'm from California, brought my truck in to check it in for service for all day today. It's having engine power problems. The service advisor I had to tell three times that I have not had a tuneup in 60,000 miles and I need help with the engine because I'm losing power so we are off to a really not so good start Then I get to the service desk and he tells me to run a diagnostics. It'll take 2 to 3 days! Are you kidding me! So I left! By the way, you look at their service bay doors. It looks like a family own autobody shop. There's four doors one car up on the rack and no tools that you can hear. Nobody moving around fast to take care of vehicles! I totally understand now why it would take 2 to 3 days to plug my vehicle into a diagnostic machine and read it in about 10 minutes to tell you what's wrong with it they don't have enough people! Anyway, I'll go to another Ford dealership or a private mechanic. I can only imagine that I'd be charged $1.2 million for the service as well so no thank you! Get your act together Baytown Ford. I thought dealerships PRIDED themselves on service and that's where you made your money, well I really know now where you're gonna make your money! ON ME AND I'm going to PAY TOO MUCH AND MY VEHICLE IS GONNA BE IN THERE FOR THREE DAYS - NO THANKS! OK, I gave him one star just for showing up to work today!

I'm really displeased with the service. We have been bringing our Fords in for years for oil…read morechanges. We always do their special "Works" package. We checked the website as we always do that it was active and it was. When we went in, Aaron S. helped us. We told him what we wanted, he said sure and tried to upsell us on some other things (this doesn't bother me, I get this is job) and we left. When we came to pick the truck up, THAT is when he notified us that the oil prices has changed and they no longer offered a Works package even though it was listed on their website. Our $49 oil changed went to $106. We also paid more the extra quart of oil. Which I get and is totally fine. A basic oil change and the multi point inspection was literally him pointing a video at my truck and said "It looks good" What a joke. I have told everyone about them for oil changes for years because how could you pass up a $49.99 oil change? I get prices have likely went up. I would've paid more. Maybe not $106 worth. But it was the shady practice that Aaron did. He didn't apologize and say "Oh, hey, sorry, I didn't know." He figured we knew. He then said "Yeah I guess we should update the website but we won't honor it." Only giving two stars because the oil change was fast and so far our vehicle is still running.

It's the most dishonest and disgusting thing this car dealership Bayway KIA could do to someone…read more When a customer like me comes to your car shop for recall services, and the car dealership that you bought your car from has their mechanics intentionally disconnect parts in your car only to try an cause issues and up charge you for a problem that was never a problem to begin with. It's unprofessional. I'm extremely pissed off from your services, trying to rob me out of my money only for your gain. I definitely won't be returning for any services in the near future. Horrible and such a shame that people have to do this to their own customers. Im telling you my experience, but go at your own risk

I have NEVER had a good experience at this Kia for the service department. It's the closest one to…read moreme and I'm going to start commuting to where I bought my car initially (Kingwood Kia) just because they do not have it together. They can never find my information regarding my oil changes that are included on my account. The manager is not above and beyond and seemed bothered when I needed him to help. I called Kingwood Kia for assistance and they ended up calling Baytown Kia's manager to get it squared away. Very frustrating but rather go where I'm valued.

I would of given this place a 5 if it wasn't for them putting a lien on my car!!!!! The agreement…read morewas that I pay off the car in two months and the title would be in the mail. Well about 7 years later here I am trying to transfer the title to my boyfriend, but I still don't have a title. When I first got the car I kept telling them I never got it and they kept telling me to look in the mail. This car has been paid off for 7 years and I never had the title, but I never filed for a lost title because I never needed it until now. I called the Houston Regional title office to see how to file for a lost title. They told me it would only be 5 dollars to get a new one, if it wasn't for a lien Elliott Motor's still has on it from 7 YEARS AGO!!!! What the what?!?!?!? The Houston Regional office said that the title wasn't sent to me it was sent to them, and also that Elliott Motors would have to release the Lien with documentation. When I called up there they acted incompetent. I sent a nasty message over the internet to them threatening bad reviews if my title wasn't released immediately. So that is what I am doing now, until they give me my title this review and others will be here!!!!

From the owner: Elliott Motor Co Provides Auto - Sales, Truck Sales, Automotive Service, Auto - Rental, Internet…read moreVehicle Sales, Chevrolet Dealers, GMC Dealers, Used Car Dealers Services to the Baytown TX Area.

Beware!! I purchased a truck from this location in January of 2023, and to this day it has been…read morenothing but headaches. Within a few days after purchasing the truck a check engine light came on and needed the turbo actuator replaced, then to find out the wiring within both the engine and body wiring harness are completely corroded and needs to be replaced. After deep diving it seems the truck was a victim of major water damage and was never disclosed. The amount of money that has been spent so far on parts only and for it not to be completely reliable, I could have purchased the truck twice over. Save yourself tons of money and avoid this place.

Didn't even buy a car from here. I was READY to buy CASH IN HAND. I had spoken with the owner about…read morea corvette I would like to come purchase. Upon arrival, I was informed that the car was not for sale and could not be sold due to having too many issues. None of this was discussed up front. I immediately left upon them trying to say I was inquiring about another vehicle, when I have pictures and conversations proving our discussion! Shady at best, would NOT recommend.

Do not do business here. I've purchased 3 over the years here and will never return. The general…read moremanager does not return communication if there is an issue. This is supposed to be the face of the building, yet she hides. The service department misplaced an item from my vehicle, but to cover their tracks, thensaid it was a mistake that they checked off on the item during an inspection. Basically, because they can't figure out a discrepancy, they will say I'm a liar, and it never existed. They just stole from a customer and can't answer for it, so blame the victim. Trash.

Slade did an amazing job helping us buy our 2025 Jeep Wrangler Sport! When we got to the lot, they…read moredidn't have exactly what I wanted, but Slade made sure we didn't leave empty-handed--he sent us home in a loaner Jeep and had the one I wanted delivered right to us a couple of days later. It arrived in perfect condition, and I seriously love it. The whole process was smooth, and Slade made it easy and stress-free. Highly recommend!

Horrendous, yesterday I went to do my 10k oil change and those people again, changed all my setting…read moreon my car, they even changed my mirror setting and they had no right to do so. The agent asked me if I will wait I told him no , I need a ride back, he completely ignored my request. When they boast they give rides back , they drop off and pick up. I had to walk half a mile to catch a bus back home. The had to run after me to get my Cars. People need to stay away from community Toyota. They are horrible.

bought a 2023 toyota tacoma trd 4x4 lime green buyer beware.. review left before i found out the…read more3.5 interest rate was changed to 7.99 behind my back i have excellent credit i paid for 2 yrs thinking it was 3.5 but the salesman took advantage.. i had gotten off a double shift my bosses grandbaby had passed away i had a lot going on. i told this to the salesman .. he was telling me all about his family & how he was helping me & my 3.5 percent interest rate was locked in blah blah then when he had me sign he changed it behind my back be for i signed it .. i can not prove it .. only have my word against theirs & also my review was changed bk to the original review it has since changed negatively... again buyer. beware..