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    Randall Reed's Planet Ford in Humble

    2.0 (212 reviews)
    Open 7:00 am - 9:00 pm
    Updated 2 months ago

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    Hard water spots everywhere.

    I bought a 2023 used Honda Ridgeline from this dealer online. I was told repeatedly by the salesperson, Terrance, the car was totally "clean" with no defects. Immediately on delivery I see the car is covered in water spots on the paint, plastic, everywhere. I used several products to try to get them off myself to no avail. I told them about it and just got the runaround. I had to have the paint corrected and it cost me $1,500. Finally today, I talked to the used car sales manager, David Sherman, and he was quite rude and arrogant and said I should not have taken delivery of the vehicle. They sold me a defective product that I never would have accepted had I seen it on the lot after telling me is was "perfect." BELIEVE the bad reviews on this site.

    Service department broke the sunroof, and didn't say a word about it. It worked fine at test drive.

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    19 days ago

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    3 months ago

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    5 months ago

    Not a place I would recommend, technicians are unprofessional and took way too long to do the service.

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    1 year ago

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    3 years ago

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    2 years ago

    Had an awsome experience today purchasing my vehicle. Michael Cottrell, Mike Carballo, Manny Diaz. Thank you for your professionalism.

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    4 years ago

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    5 years ago

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    5 years ago

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    2 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    5 years ago

    They don't disclose mileage on their website. Complete waste of time

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    3 years ago

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    7 years ago

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    Page 1 of 6

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    Review Highlights - Randall Reed's Planet Ford in Humble

    Called the front desk this afternoon because we wanted to buy a Ford Fusion at the internet advertised price, if that price was accurate.

    Mentioned in 3 reviews

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    I had seen a Tahoe online that I wanted at Space City. Granted this is a Toyota dealership but the…read moreTahoe had everything I was looking for. I went in on Tuesday afternoon and the salesperson went with me on a test drive, didn't pressure me, which was nice but also didn't respond to my later calls for information. I was disappointed but went back in on Thursday because I wanted the Tahoe. Isreal and his team gave me another test drive, told me new things I didn't know about the Tahoe and made me feel like a valued client. Lucas was my finance manager and was straight forward in what he could provide for my needs. I bought the Tahoe and warranty package. Update: I called Isreal last week to let him know one of the license plate screws in the back had fallen out and the plate fell and put some light scratches on the plate (it was not gouged). I went in today and they buffed out the scratches and Isreal put new screws in. I had some concerns about the sunroof rattling and he let me know that my Tahoe was still under warranty with Chevy which was reassuring. Customer service after the initial purchase is impressive in my book! I upgraded my review to a 5 star.

    Thee worst car dealership in USA. See my other review. Worth driving to Toyota South Austin…read more(Salesman "Rito" to save $8500+ below MSRP on a Grand Highlander Hybrid Limited that was completely loaded. I also belong to Costco which helped, but that's an annual membership that's worth it. Merely ordered from Rito via the phone. Waited about six weeks and met for the first time this week and drove car back to Greater Houston area home. $8500/6 hours driving = $1400+ per hour. Guess some people don't care about $ and being TOTALLY lied to.

    Texan Dodge Chrysler Jeep Ram

    Texan Dodge Chrysler Jeep Ram

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    Update: Awhile back ago I talked about how Texan Dodge…read moreChrysler Jeep Ram f'd me over when it came to getting my van registered & titled. Taking longer than 4 months! Well after complaining I finally got the title & registration! I'm still waiting on my plates since Oregon has to make the Disabled Veteran plates but I got a temporary Oregon plate to last me until my real plates come in! Not only that but the dealer admitted their fault with not being transparent & not keeping me updated or my lien holder updated on the title & registration. They personally walked the temporary tags & registration to my mothers house & gave me $200 worth in gift certificates which covered the cost of them using the 3rd party to do my titling & registration in Oregon. It's sad it had to get to the point where I had to report them to the DMV & BBB plus put them on blast with reviews for the general manager to get involved (while still being a bit rude to me) & make their titling department do their job but I'm happy it's pretty much resolved & I'm now able to drive up to Oregon! I'd suggest if you buy from them that you title it in Texas. They are not great with out of state titling & registration.

    GET NEW EMPLOYEES AND A NEW MANAGER…read more The environment is NOT friendly. No one will greet you, speak to you, nor address you. The young lady at the front counter is very timid and unknowable as if she just there. She didn't look me up in the system nor try to help. I asked you to get someone who could give me my keys because I was told (by Edgar) my car was ready for pick up. She came back with an older gentleman who came out and escalated the situation. He did not greet me, he was not customer service friendly, he did not try to help, he did not look me up in the system. He was a very condescending and unreasonably rude. Edgar from the service department was definitely helpful. He has great customer service and great listening skills. Don't have to take my word for it, check them out yourself.

    Robbins Chevrolet

    Robbins Chevrolet

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    (129 reviews)

    Had an excellent experience with the service department and just had to mention it bc this type of…read morecustomer service is hard to find. I took my Tahoe in yesterday for it's first oil change. We are preparing for a weeklong road trip and I wanted to make sure the car was ready for it. They noticed two recalls and said they could have it scheduled for next week. When I mentioned we were leaving for a road trip the next day, Henry found a way to get the oil change, tires rotated, and recalls fixed on the same day. He called afterwards to let me know it was ready and I told him I would come by to pick it up. I realized later that I wouldn't be able to make it and left a voicemail for him telling him I'd pick it up in the morning. I picked it up a few minutes ago and found out he didn't receive my message, but waited 10 minutes after closing for me to arrive. He didn't have to do that, but he did. Thanks for going above and beyond and providing excellent customer service!

    First off, I would never recommend buying a Chevy. Their aspirations far out pace their ability. So…read moremany technical and electronic issues that it's an amazing inconvenience to operate. If you contact the service department, expect to spend 20 minutes to half an hour on hold just to be able to speak to somebody. You'll be passed around like a bad cold. Bought a brand new Chevy suburban in for service because it just stopped driving on the freeway, shifting into neutral. They said this is a problem that happens periodically????? I had to coast off the freeway. Took them a month to replace the engine, which they said was the primary malfunctioning part(????). During the time they lent me two Silverado's, neither of which operated efficiently. The first one appeared to shut off periodically, so you could not accelerate. The solution was to turn off the engine to restart it. I've never seen anything quite like it. The second one has so many electronic glitches it's not funny - both brand new Silverados. In short, avoid Chevy and all costs. Horrific service on top of very questionable vehicles. Oh, and one last thing, the person who operates a rental vehicle section, if you go there, you know who it is with a bunch of tattoos and piercings is rude and appears to be looking for an altercation.

    Robbins Nissan

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    I had a very negative experience with the manager during negotiations. Rather than keeping things…read moreprofessional, they wrote a large, passive-aggressive message across the paperwork while we were still discussing numbers. It came across as dismissive and borderline confrontational, instead of someone trying to earn my business. That kind of behavior is completely unprofessional and made me decide to walk away. I would not recommend this dealership based on how negotiations were handled.

    BE CAREFUL of these salesmen and the managers at ROBBINS NISSAN. This was my first time negotiating…read moreon a car. I educated myself and went through a credit union, the best way you could finance a car. They push you to put a down payment on the car and decide on a monthly payment. If you're already pre approved there is no need for a down payment and deciding on a monthly payment. You give the dealership a check from the credit union OR have the dealership send a purchase order to your credit union. YOU WILL BE TALKING ABOUT PAYMENTS AND DOWN PAYMENT OPTIONS WITH YOUR CREDIT UNION. PLEASE DONT FALL FOR IT Another thing they do is add OPTIONS to the vehicle. Key word is options meaning it's optional. They said I HAVE to have those as they already come with the vehicle. They declined when I said they should take off the "Protection Package" which added up to 2K. When asked for how much was each item, the salesman lied and said they didn't know the cost of each service. Asked a different way and was provided a bill for the said Protection Package which totals about $650+. WHAT A SCAM. Be careful when looking to buy a new or used car here. They are the WORST people. Talked with the manager and from the "total amount charge" he was only able to take 1k off. What an amazing deal Also before even going for a test drive, I heard a couple clearly upset with the salesman. They were SCREAMING. Should have took that as a sign to just leave.

    Randall Reed's Planet Ford in Humble - car_dealers - Updated June 2026

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