I was connected to Upstate Appliance through New Leaf Warranties for the service repair on my LG…read morerefrigerator after my freezer died. James was supposed to come out to fix my LG Refrigerator on Wednesday, June 11, 2025. I contacted James that morning via text to provide him my husbands contact information as he would be home in order for the repair to be done. James texted me back 10 minutes later stating he had a migraine and was taking medication to try and get rid of it and he would follow up to let me know if he would be able to still arrive in the afternoon or if he would need to reschedule. I again asked James to reach out to my husband as he was the one working from home for James to do the repair. James never showed up, never called. I attempted to call and text James at 4:00 that day to reschedule. He did not answer nor did he return my calls. Today, through New Leaf Warranties, I was connected with James. As I was trying to express my frustration and need to get the repair done, James hung up the phone in the middle of my talking. When I tried to call back, James did not answer. This is very unprofessional to 1 not show up for schedule repairs and not contact customer to reschedule and 2 to hang up the phone when someone is speaking. I will never use Upstate Appliances in the future after this type of service.

In response to earlier post, I take it back. Found out he had death in family and that's why he…read moredidn't call or show up. Sorry but I was upset to as had both my dryer go and my roof leaked due to heavy rains. It was a lot to deal with but not the same as his unfortunate circumstances

Usually appliance stores don't get back to you when you have concern. Not Sammy's. I had a…read moreproblem with the manufacturer of a garbage disposal. They handled it with perfection and I'm getting a new one. Sammy's is now my go to!! Thank you!

Don is their only service tech. He was contracted by the appliance company to fix our new hot…read morewater dispenser. He was rude and argumentative both times. Unfortunately this was the vendor chosen by the company.

A few days ago I had service call for my dryer. A man named travell showed up and immediately…read morethings didn't look right. In the end there were three cop cars pictures and statements taken due to a boxing match in my entryway​ and kitchen. See the picture? I'm defending myself and my own home. It started when he tracked in snow three times for forgetting various items and when I noted the water Trail he snapped and said " you ain't tell me to put them on " I declined to pay credit card and said I will call the company and pay it myself and I'll be sure to mention your attitude. He purposely scuffed his boots all the way down my wood floor to spite me and the brawl was on .This is not the same County Wide this is different and I've seen it in the other reviews. Do not use this company

My washing machine starting making an awful noise one day, only during the rinse/spin cycle. I…read morecalled to make an appointment and got in as quickly as my schedule allowed. They asked a few questions over the phone to get a basic idea of the problem(s). I wasn't entirely pleased at the cost of just the service call (~$100) but realized that it takes into account the knowledge of the tech and the rising costs of everything. The gentleman called to let me know he'd be at my home in about 20 minutes, and was early into my two-hour block of time. Thankfully the issue was able to be fixed on the spot and the tech had all the parts needed. The final price was very reasonable and I will gladly call this company again if needed.

We have a new all-in-one washer/dryer that was leaking soon after delivery (or the leak was…read morenoticed). Too late to return so GE set up a repair call under warranty with Appliance Tec. I sent specific information on the machine and the problem. This is a newer model machine as well. The first tech that was sent over told me that he didn't work on these machines and kind of stood around and then gave up. This was not impressive. However, a different tech came the following day (Andres). And, he was able to take the machine apart and find the origin of the leak. The replacement parts were ordered. And, I was happy to see Andres a few weeks later with the replacement parts. He showed us the problem (a hole and crack in the detergent dispenser ... On a new machine) and replaced it in about an hour and a half. We were the 10th appointment of the day according to the appointment tracker. And he was still efficient and polite. So, while it was a rough start. I'm happy to say it got better!

Whirlpool directed me to Appliance Tec to service my 18 month old washing machine. I was able to…read moreschedule an appointment for the next day. The tech was on time, professional, and very pleasant. After explaining that my problem was so common that they often ran out of the needed part, and it may be more than a week before they could get one. I explained that would not work because I was going out of town. He got on the phone and was able to secure the needed part. Came back within in hour and fixed my machine. Devaughn went over and above for customer service. I highly recommend this company.

A huge thank you the repairman who came to take a look at our washing machine this morning. With…read morethree kids and pets, we do a lot of laundry and he made sure to get to us as quickly as possible. He was so knowledgeable and kind. When we decided to purchase a new appliance based on his assessment and the age of our appliance, he didn't even charge us for his services. We were so impressed and will be lifetime customers. Thank you!

A great alternative to my normal brand-name service choice. Brian repaired our ice maker and water…read moreline to the refrigerator. Competent, friendly, ontime, and reasonably priced. Would definitely use again.

What a Company! If you want to be totally free of any stress or anxiety regarding a tricky kitchen…read moreexhaust installation over your stove, and in existing cabinets, then please contact Bogdan and his son Max! Their confidence, knowledge and skills are so very reassuring when you start to think that another Company might just give up and say, "This is not possible to do within the existing cabinetry". Well, Bogdan did not say this. His work was brilliantly thought out, thinking that involved having another Company manufacture a metal adapter to aesthetically and properly in order to complete the installation. As I said, a challenge that some may have walked away from. Bogdan, Max, and Natalya, thank you for setting this up so successfully. Love you guys! Tom and Jackie Bonic, Niagara on the Lake

BT Appliance came out to look at our dishwasher, which was displaying an error code. Technician…read morefigured out what was wrong, ordered the part (which showed up the very next day), and got it installed quickly. Problem solved! And the price was quite low. We will certainly be calling them again the next time anything breaks down.

John, of J.E.B Electric and Gas Services. was engaged on September 28th, 2020 to repair and clean…read moreour gas fireplace in Pittsford NY, He said to me his repair and cleaning have a one year guarantee. Well our gas fireplace has not worked for over 4 weeks. I have called John at his phone number being provided to me of 585-301-6209 several times, and left messages for him to call me back and to get our gas fireplace operating. He has not returned any of my telephone calls and while his scheduler confirmed my appointment with John for October 29, 2020 between 4 and 5 pm, he did not show up or even have the courtesy to contact me. We paid John $160 in September 2020. Heritage Fireplaces of Rochester NY (315-986-7415) was our main and first contact and they engaged J.E. B. to repair our gas fireplace on September 28, 2020. However when I talked to Wayne, the owner of Heritage on October 30/31, he told me that his company had no responsibility for my fireplace not working after John of JEB supposedly repaired it, because John is just a repair person they use and Wayne said is not an employee of Heritage. So my most recent telephone message to John was on November 2, 2020 and he has not contacted me and I believe he will not contact me. Just be very careful about engaging John of J.E.B.

John has repaired our fireplace once before. We reached out to him again and just like the first…read moretime did an excellent job. Logs arranged perfectly, cleaned up and even though it was late (after 8 p m) stayed how to explain how to properly use the functions on the remote. Fair pricing and quality service!

This company never answers the phone! They let it go to voicemail then never call back. When they…read moredo finally answer you will experience nothing but rude, snappy, don't bother me responses. Don't even bother with them. It's like you are wasting their time.. don't use this company go to Seneca River Trading Inc. night and day service ..

10 Stars!! Best place in Rochester for new and used appliances. Great selection, good prices. A…read morecustomer service that is second to none.