I was in town for a Tx Tech campus tour with my daughter and a crack in my windshield grew larger…read more Wanted to get it fixed last minute before heading back home. They helped me last minute so quickly. Kim and Lance were so sweet and accommodating, we had great conversations too which helped pass the time!!

I took my 2019 Nissan rogue in yesterday to get the windshield repaired and they asked if my car…read morehad lane assist and cruise control and I said yes. My lane assist no longer works and there are 3 to 4 scratches on the side of my car that were not there previously.

I had my windshield replace and they did an excellent job. Will recommend them to all my friends…read more Great prices.

I'm from Carlsbad here in medical for my wife, we come in a day early and get a motel for her next…read moreday kidney surgery. We get up at 5:30 go to leave motel some ass broke into our vehicle along with others get her to hospital found Johnson auto glass he had side window in stock and had it in in less than an hour awesome above and beyond service and very economical,I didn't want to drive back to Carlsbad with plastic on window. Out standing service thank you!

These guys really screwed me. They used what seems like bathroom calk to replace a very expensive…read morewindow. They said I could sand and paint it after it dried. That was impossible so I called to complain. The manager claimed this was far superior to traditional glazing. But it looks very crappy and the realtor who is going to sell my house agreed. So I hired someone to get that stuff off so we could put on glazing around the window, but it was so difficult to remove the glass cracked. I sent these guys pictures of how awful it looked, and I got back silence. They didn't care that their work was crap.

Neil and Melissa were amazing. Did great work, quickly, with better prices than anyone else! I…read morecan't recommend Glass Doctor enough!

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

Unfortunately my brand new 2023 F-150 with just 3,000 miles was recently rear-ended. It pushed in…read morethe bumper and back driver-side fender well needed replacing. I went by a few body shops for estimates and was rushed through. They seemed to not care if i did business there or not. I stopped by Collision Center of Lubbock and one of the adjusters there did a very accurate detailed description of the work they would perform. She printed out the estimate and walked me through the whole process. At that point i was so impressed that i told her to order the parts and move ahead with the repair. My truck was there about three weeks. It took a lot of work to take off the box and do it back to factory specifications. The GM (Daniel) and owner (Lowell) both made sure that the truck was to my 100% satisfaction. When i picked it up it looked better than off the showroom floor. These are fine people that did me right.

Safelite has been the biggest headache. I will never use them again. cancelled appointments and…read morejust an overall run around

Showing up for appointments scheduled needs improvement as well as general customer service.read more

Not the 5 star experience I expected based on other reviews on google…read more Came by in the morning for a quote. It is cheaper than other places. I should have thought about that more at the time. But they could replace the windshield to be ready for pickup by early afternoon. 3:30 pm rolls around and I call asking if it's done yet and they apologize for not calling me to tell me it's done. I inspect the work onsite. There's extra adhesive bulging out on the interior. Some is smeared on a small section of the windshield frame that's between the driver window and windshield. Some of the adhesive is still wet. There's evidence of it on the driver's seat. I ask about it and get an apology. An apology that sounded genuine, but also practiced, many times over. They suggest let it cure for a couple days, no a week, and bring it back and they'll trim the excess with a razor blade. To look at their website you get the impression of an old timey fella who will do you right. Jim seems a nice guy, but he's not the one doing the work due to his age/health, so if you're expecting excellence because he stands behind his name and work, you'll be disappointed. But you're getting what you pay for. Having only replaced 1 windshield, I would look elsewhere before returning. Other quotes from 4.5+ star businesses weren't that much higher and would be justifiable with a more carefully completed job. It was cheaper. 3 weeks later my new windshield is still on. So there's that.

From the owner: *Make The Safest Choice And Call Us First *Hassle Free…read moreExpress Claims Service *All Our Work Is Guaranteed For Life