Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

This is my family's go-to for car wash and oil changes and they've never done us wrong, although…read morethey never get everything quite perfect either. For oil changes they usually move quick, though they always have at least a short wait. They used to let you pull your car in and stay in it the whole time, but now insist on doing it for you. For car washes you sometimes have to go through twice for missed spots, but it's nice that they hand-dry here. Plus, you get a free wash with every oil change. The vacuums aren't the greatest on suction, but they are okay for a quick once over. The staff is kind of hit and miss. Sometimes friendly, sometimes not so much, but usually easygoing. Prices are about on par for similar services in town. I like that they are a good place to get everything done at once.

They were absolutely amazing, incredibly kind and patient. I don't know much about cars, and when…read morewe first brought it in, they thought it was an engine knock and that I would need to replace my entire engine. However, it turned out to just be the compressor for the AC that was messed up. They replaced it within a day, were incredibly friendly and kind, and also fixed my AC in the process.

Brought truck for alignment,didnt correctly fix the first time, had to come back and align again…read morewhich they made me pay for another alignment for there mistake. Last time using them

Throttle assembly needed to be replaced on our Ford 150 pickup On a Saturday. Made several calls to…read moremechanics that were open on Saturday and all but one said they were booked Full. We told them we were from out of town and needed to leave on Sunday. Lubbock family auto said they would do it at 5:30 pm. So we took it to them and they replaced it for only $100 labor which was more than reasonable. I would highly recommend them. Very nice and friendly.

From the owner: Welcome to Lubbock Auto & Family Garage!…read more Looking for reliable, honest car care with a personal touch? At Lubbock Auto & Family Garage, we treat every customer like family. Full-service auto repair Trusted by Lubbock families Friendly, experienced mechanics Fair pricing – no surprises Whether it’s routine maintenance or major repairs, you can count on us to keep your vehicle — and your family — safe on the road. Locally owned. Family operated. Book your appointment today — we’re here when you need us! Call or message us now!

Quick great service at a decent cost. Would use them again 9/10. Fixed my car in less than a day.read more

Very honest people. In town for the weekend . Error code said #2 cylinder misfiring. Computer…read moresuggested Replacing ignition coil and spark plug. Technician some more analysis and said spark plug and ignition coil are fine. Your valve in cylinder 2 is bad. Need to replace engine. Said can't hurt engine anymore so I drove it home and we are in process of replacing engine. Jim Phillips could have run up the bill replacing the spark clog and ignition coil but they did not. Only charged me for the diagnosis. They were highly recommended to me. Glad I came here . Highly recommend them.

I am new to Lubbock and finally have an extremely reliable auto mechanic at DRIVE AUTO REPAIR!!!…read moreI had my AC fixed a while back at another shop and that mechanic suggested I get my motor mounts replaced soon and gave me a quote at that time. I went back to him recently for that repair and to make an appointment just to find out his shop was closed and he passed away of covid. So very sad. So now I was on the hunt for another reliable and fair priced mechanic. That is hard to do here. So many places are a ripoff!!! I went to 3 that looked under my hood and quoted over $450, $550 and one almost $600!!! I knew exactly what I needed and had an idea of the cost. So I was extremely frustraited from these over priced places. I pulled into a parking lot to call on more. One place would not even quote me over the phone when I told them exactly what I needed. BIG RED FLAG THERE! I finally got a great quote half the price of these crooks. I spoke with Shawn at DRIVE AUTO REPAIR and he was so pleasant and gave me a quote I was expecting. I took my 05 Nissan Altima in the next morning. He even called me that morning to verify I wanted both mounts replaced and said he would go pick up the mounts now. I was so appreciative of his call. Shawn really knows his craft and also went the extra mile to cap off my antifreez and fix the rattle on my hood. He also suggested another issue that should be repaired soon and showed me exactly what it was and printed out my cost. I HIGHLY RECOMMEND DRIVE AUTO REPAIR AT 12411 UNIVERSITY!!!! The best!!! Very reliable with great honest and fair pricing!!!

9-5-19 I went in to get my breaks diagnosed and the mechanic, who was very knowledge and highly…read moreskilled at his job. He got all my vehicle information and told me that my breaks needed to be replaced. With the military discount that the owner offered me, my repairs were going to be at about 90.00. I still did not have enough, but the owner took what I had on me as payment. 9-6-19 I went in to get my break repairs done. The mechanic was fast in getting them done, I hardly had to wait. When done, he checked his work and made sure I was satisfied with his work. I was definitely more than satisfied with his workmanship. I'm greatly indebted to the staff and mechanic at "Drive Auto Repair" for helping me, financially in the repairs of my breaks. I believe I have found me my own personal auto shop for my car, not because of the military discount, or financial assistance given to me, but because of their kindness, great workmanship, quickness, friendly staff and mechanic. "Drive Auto Repair" made me feel like my car and I were part of their staff. Thanks and God bless to all of you at "Drive Auto Repair".

Mitch is awesome. The place is affordable and he makes sure your car is safe. He goes above and…read morebeyond to listen.

Absolutely do NOT recommend! If you're a TTU student and not from the area, DO NOT trust this…read moreplace. For your own sake and your money, find another shop in Lubbock. My boyfriend originally took my car into M&M to get checked due to the engine jumping, as I work full-time (8-6) and couldn't go myself. The initial quote was around $630 for an O2 sensor and an air filter--seemed reasonable at first. Then we were suddenly told by Mitch that my car needed cylinder head work totaling $6,000. Naturally, we wanted a second opinion. Not only did they refuse to provide the diagnostic codes when asked, but I later scanned the car myself (I have photo evidence of the actual codes)--and none of them supported the diagnosis or the $6,000 repair Mitch claimed was needed. This felt dishonest and ‼extremely predatory‼ After waiting nearly two weeks, I picked up my car only to find: 1. An oil separator was installed without my approval 2. The A/C had completely stopped working--a system that worked perfectly when I dropped the car off When I called Mitch, he said to bring it back and he'd refund me and look at the A/C. From the second I walked in, he was rude and condescending--questioning me and speaking down to me for not "handling this myself," completely ignoring that I'm a full-time student with a full-time job. The only time he showed any decency was when I became visibly upset--and a customer walked in. He then refused to take responsibility for the A/C issue, saying "we didn't touch that," and tried to blame it on me supposedly hitting a pothole--again, suspicious timing. (I have video of this exact conversation.) Why would I have him work on my car again after spending $899, getting a partial refund, and coming back with more issues than when I dropped it off? Bottom line: I have the codes. I have the video. I have the receipts. Mitch was wrong and the entire experience was unprofessional and stressful. I strongly urge anyone reading this to take your car elsewhere and get a second opinion. You deserve honesty, transparency, and respect--not to be talked down to and overcharged.

This place is amazing!!! I was in Texas visiting family when I was having car trouble. When…read moreBrothers Auto Motive says call your brothers they mean it! I would def go back to this place! I went to the Western location and the owner helped me himself. i love going to places and having the owner be present and help while his employees are busy. Great service and in a timely manner I will definitely be telling my friends and family about this place!!!!